Compare the Best 1 Estate Agents in Clay Cross

List of Estate Agents in Clay Cross

1. 

   

   New Oak Estates

   91 High Street, Clay Cross,, S45 9DZ

   

   (82 reviews)

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   18th Sep 2026 (6 weeks ago)

   I am leaving a 1-star review because this entire application process was unnecessarily stressful and lacked basic professional standards. From the very beginning, the experience felt like a joke. During the two separate times we viewed the property, the agent who showed us around had literally no clue about the house and couldn't answer any of our questions; it seemed she was just there to unlock the door.<br><br>After having our offer accepted, I personally discovered the attic was severely compromised by spray foam insulation, active water leaks, mold, and rotting timber. The agency claimed neither they nor the sellers had any idea the spray foam was there, yet they later provided documents proving the foam had been replaced in 2019. Marketing a property without checking the attic for such a well-known, major structural and mortgageability issue shows a complete lack of due diligence.<br><br>Instead of working constructively to resolve the problem, the agent, Laura, continually pressured me to find workarounds with my lender to push the sale forward despite the mouldy sprayfoam and possibly the rotting wood. When I visited the office for a simple update on my stalled purchase, Laura dismissively told me she had "40 houses to sell" and didn't have time for just mine. Being overwhelmed with work does not justify speaking to a client so disrespectfully.<br><br>Furthermore, they refused to refund a £30 fee, despite the fact that the property had massive, undisclosed defects that made it un-mortgageable. I strongly advise potential buyers to proceed with extreme caution, conduct your own thorough inspections, and expect poor customer service if your purchase encounters any hurdles.... Read more

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