Compare the Best 1 Estate Agents in Upper Heaton

List of Estate Agents in Upper Heaton

1. 

   

   Home & Manor - Kirkheaton

   2 Town Road, Kirkheaton, Huddersfield, HD5 0HW

   

   (128 reviews)

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   16th Oct 2026 (11 days ago)

   *EDIT to respond to owner*:<br><br>As suspected, as with the additional drone footage photos which were only added AFTER we complained, they have once again lied about us being supplied footage of our home being locked. This categorically has never been sent to us. It just goes to show how far this company will go to protect their reputation, completely and utterly lying stating they have evidence that they gave us. THIS DID NOT HAPPEN.<br><br>It isn't just the one agency that warned us, it was every single agent in the Holme Valley area - they are getting quite the name for themselves and we can absolutely verify that multiple other agents have stated many of their clients have come to them as a direct result of Home & Manor's failings.<br><br>It is just lie upon lie upon lie, I cannot actually believe they are getting away with it as they are.<br><br>Avoid Home & Manor at all costs. An utterly incompetent and unprofessional estate agency.<br><br>After four months of dealing with Home & Manor, we have finally moved to another estate agent. Our experience has been nothing short of appalling, and we deeply regret not listening to the warnings we received before signing with them.<br><br>Communication is dreadful, and the sheer level of incompetence suggests a poorly trained, understaffed business incapable of delivering even the most basic customer service.<br><br>Just some examples of what we've experienced:<br><br>- Viewings: They waited over a week to inform us that a viewing scheduled for the following day had been cancelled, despite admitting they'd known all along. Not even an apology.<br>- Organisation: Staff seemingly have no idea what's recorded on their own system, including viewing feedback we'd already seen ourselves.<br>- Broken promises: The service promised during the owner's initial sales pitch was completely different from what was delivered.<br>- Drone photography: After chasing for SIX WEEKS during the summer, we were told the weather hadn't been suitable. When the photographs finally appeared, there were just two poor-quality images. After questioning this, another two suddenly appeared, which they then insisted had been there all along, which was not the truth.<br>- Property security: Our home was left unlocked, a serious failing they subsequently denied.<br>- Management: The owner is readily available when securing your business, but once you've signed, getting hold of them to escalate problems is another story. Ignored calls, excuses and zero accountability.<br>- Social media: Despite promising frequent promotion and boasting about their social media presence, our property was posted just TWICE in four months.<br><br>What makes this agency particularly infuriating is their attitude when confronted with their failings. Rather than accepting responsibility, apologising or resolving issues, they argue relentlessly, seemingly more concerned with protecting their reputation than actually selling homes.<br><br>We've since been told they've lost five properties from their listings in just two weeks. Although we cannot independently verify the circumstances, given our experience, it wouldn't surprise us.<br><br>I fully expect their response to this review to be the usual carefully worded damage limitation, claiming they've spoken to us, apologising that they haven't met our expectations and denying responsibility. We've heard it all before. Even when presented with evidence, they would rather argue than acknowledge their mistakes. Any apology at this stage feels utterly insincere.<br><br>In our experience, Home & Manor are far more interested in securing your business than delivering the service they promise once you've signed. Selling a home is stressful enough without constantly chasing your estate agent, checking their work and fighting to get the basics done.<br><br>We've wasted four months dealing with broken promises, incompetence and unnecessary stress. Thankfully, we've now gone elsewhere.<br><br>Please do your research, read the negative reviews and think very carefully before trusting Home & Manor with the sale of your home. We wish we had. Save yourself the stress and go elsewhere.... Read more

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