A PATIL
My partner and I had a really positive experience with this lettings agency from start to finish. Communication was consistently clear and reliable, and any queries we had were dealt with promptly. Whenever maintenance issues came up, they were handled quickly and efficiently, which made living in the property easier and stress-free.
What really stood out was how approachable and genuine the team are. They’re down-to-earth people who are easy to talk to and clearly care about providing a good service to tenants. Our move-out process was handled smoothly and professionally, which made what can often be a stressful time much simpler.
A special thank you to Sanjay and Dylan in particular.
Overall, a great experience and I would happily recommend them.... Read more
Tenant
11th Mar 2026 (7 days ago)
L K

Just a bunch of lazy people who tend to lie a lot!! I really wonder what drives these real estate agents to insist on providing virtually no customer service. I contacted this agency years ago when I was looking for a home, and I had to repeatedly call them because they would make promises but never follow through. Unfortunately, I recently had the misfortune of dealing with them again for other property listings, and I can confirm that nothing has changed.
It’s clear that these people are fully aware that they are misleading their clients. When you call, they collect your information, promise to get back to you, promise to contact the landlord with your questions, promise to send you an email….. basically, they make a lot of promises, but none of it ever happens. When they take your information and say they’ll call you back, they already know they won’t.
So why go through the motions of misleading people? Why not simply answering the phone or being honest and say - Look, I have absolutely no intention of contacting you or doing my job? It seems like they are just there to make money in a way that is, I would say, borderline unethical.
I don’t understand why they pretend to be real estate agents when they clearly aren’t. That’s all... Read more
1st Mar 2026 (17 days ago)
M Santos
??????????
I’ve just moved out of a property managed by A to Z, and the only reason I’m leaving is because I’ve bought my own home. I rented from A to Z for the past five years and have absolutely nothing to complain about. They handled all my queries and any issues quickly and efficiently, always getting back to me promptly. This was especially appreciated recently when my tenancy ended but my new property wasn’t quite ready — they were understanding and helpful throughout. I highly recommend A to Z for their professionalism and great service... Read more
Tenant
14th Oct 2025 (22 weeks ago)
S koley
I had a really nice experience with A to Z property Services. Very nice and friendly people. Martin and Sanjay always responded quickly whenever I required any help and support. Very professional and helpful people. Highly recommended.... Read more
J Bacelar
Amazing this property, friendly they do an excellent job to help us. I recommend????... Read more
18th Aug 2025 (7 mo. ago)
F Bacelar
I would like to express my gratitude for this company that brought us the best service and support at all times, both when delivering the apartment and when leaving, we were extremely well treated, thank you to the team from A to Z!... Read more
Tenant
16th Aug 2025 (7 mo. ago)
Y T
Very professional and friendly staff. I was led by Sanjay, who showed me a collection of properties and knew each and every property so well and helped me negotiate the price, highly recommended.... Read more
13th Aug 2025 (7 mo. ago)
M maria
Unreliable estates agents-save your money for someone else... Read more
21st May 2025 (9 mo. ago)
V Esposito
Very good assistance by the agency and stuff... Read more
22nd Apr 2025 (10 mo. ago)
P Viana
I had a great experience with A to Z Property Services, they are very attentive and the whole process was very smooth and straight forward. Sanjay and Dylan were absolutely fantastic! Cannot fault absolutely anything so far. Thanks guys xx... Read more
5th Apr 2025 (11 mo. ago)
T Loliva
Sanjay has been amazing and so patient. We would like to thank also our landlord to be always ready to help each time we needed!... Read more
24th Jan 2025 (1 year ago)
V Mascarenhas
One of the best agencie I ever rented the house with.
Special thanks to Sanjay for quick replacement of non-working equipment in property.
men is doing fantastic job and very professional.... Read more
Tenant
20th Dec 2024 (1 year ago)
R Khatri
Been using A-Z for 5+ years for multiple properties, wouldn’t hesitate to recommend, keep up the good work guys!... Read more
Landlord
4th Dec 2024 (1 year ago)
S Rai
After renting through A to Z Property Services, I can say it was our best experience with an estate agent service and property management. The staff are an expert; very knowledgeable, proactive and straight forward. They have been helpful throughout our tenancy. They are excellent at their job and they are there to help and advise with anything to do with the property. I am so grateful; thank you to all A to Z property services staff. Special thank you to Sanjay, Dylan, Martin and Cam.
Susanna and Family... Read more
Tenant
29th Nov 2024 (1 year ago)
K Vats
Amazing service, Sanjay’s a great guy!... Read more
28th Aug 2024 (1 year ago)
R Borroni
Great agency. Our representative was Martin and he's always been very responsive and helpful.... Read more
28th Aug 2024 (1 year ago)
N zaveri
Lived in Dollis Hill apartments - comfortable home, close to tube station, and a great experience overall.... Read more
Tenant
17th Aug 2024 (1 year ago)
M Marcu
they are super 5 star agents, never any problems, and they always helped us???? thanks for everything... Read more
17th Aug 2024 (1 year ago)
I Alves
Very professional, attentive and kind staff. We have found a place to rent through them, had to do everything virtually due to not being in the country, and they were always extremely helpful and responsive. Process went very smoothly, would definitely reccomend!... Read more
Tenant
17th Aug 2024 (1 year ago)
M Cristina
Our agent Sanjay has been very helpful and accommodating in this agency. He is easy to reach and provided great assistance all throughout the process unlike 99% of the agents in London. He even drove us using his car for the viewings of two flats and negotiated with the landlord on my requests! Although I did not push through with the move because decided last minute to extend my current contract due to personal reasons (although I super loved one of the flats Sanjay showed and it was painful to let it go), it is nice that there are agencies like A to Z who do care about tenants. Will definitely reach out back to them again once I begin my search for a flat in the future.... Read more
Tenant
17th Jul 2024 (1 year ago)
M Curly
Martin the state agent was very helpful and efficient helping me to quickly find a nice, cosy new place to live. Great professional!... Read more
5th May 2024 (1 year ago)
WERF_64
My experience with A2Z Properties was nothing short of a nightmare. From their woeful lack of professionalism to their unjustified attempt to withhold £150 from my deposit, the entire ordeal was a lesson in frustration and disappointment. Their sluggish communication left me feeling neglected, and their unethical behavior regarding the deposit left me feeling cheated. I urge anyone considering their services to steer clear and explore more reputable options to avoid the headache I endured.... Read more
Tenant
18th Apr 2024 (1 year ago)
A Banni
Unfortunately myexperience wasn't nice coz of late reply besides my details took by one of stuff they wasted my time in vainly... Read more
10th Feb 2024 (2 years ago)
J Cheryl
Rented with them in 2019 for 8-9 months.
Considering taking A to Z Property Services to the small claims court.
It still annoys me the agent extorted me 1 week before I moved in for 3 months rent in advance for a small over priced studio that had plumbing issues.
1 bin between 7 small studios and no one sorted out their compost from recycling, have horrible memories doing the responsible thing.
My last month the roof collapsed and flooded the studios. Will be taking them to the small claims court in 2024... Read more
Tenant
1st Jan 2024 (2 years ago)
J Zaramelo
100% recommend this agency. helpful and friendly service... Read more
30th Dec 2023 (2 years ago)
R Triso
The whole agency was very helpful and replied very quickly. Big shout out to Martin for making this the smoothest and least stressful experience. Their properties are all great and come as advertised.... Read more
16th Nov 2023 (2 years ago)
A Ignat
I had a great experience with A to Z.
Many thanks to Dylan and Martin, they always helped us with any issues.... Read more
19th Oct 2023 (2 years ago)
N Abordo
Rented one of their properties from 2021-2023 where in I never encountered hassles. Requests that needs fixing were attended urgently. Martin, dylan, Jatin and the rest were professional and all easy to deal with. Back in 2021 it was our first time to rent a property here in London and their team guided us on how renting works and sorted our signing up for water bill and council tax. Everything was well explained before signing our contract. A to Z properties staff and my landlord were very understanding when I had issues with the flat I moved into currently.... Read more
Tenant
27th Sep 2023 (2 years ago)
S Hirani
Purchased a property from A to Z. Really appreciated that the agents were constantly on the ball which led to the purchase to be completed quickly and painlessly. Amazed by how fast the process was and would definitely recommend them.... Read more
Buyer
12th Jul 2023 (2 years ago)
P ellis
had a great experience with a to z , made life very easy, would highly recommend them to friends and family, thanks to Dylan.... Read more
12th Jul 2023 (2 years ago)
H Vora
Really helpful and responsive. Definitely recommend.... Read more
11th Jul 2023 (2 years ago)
C Dávid
Unreliable, stay away!!!... Read more
10th Jul 2023 (2 years ago)
F morleo
so much money lost with this agency... Read more
14th Apr 2023 (2 years ago)
A Sanger
I have purchased and let a property with them and it went through very smoothly. I was kept informed through the whole process. I highly recommend them!! I have now giving them a clients portfolio to manage superb service... Read more
Landlord
26th May 2022 (3 years ago)
N WILLIAMS
Didn't find get place to live. Just men chatting rubbish.... Read more
11th Apr 2022 (3 years ago)
R Pindoria
Great service, achieved my desired rental amount and handled the whole procedure in a timely and professional manner.... Read more
Landlord
17th Aug 2021 (4 years ago)
E Bloom
AVOID!! DO NOT USE THIS AGENCY!!!!!
I had extreme mould and constantly found rat droppings on the floor. When I moved in, they did not tell me about the mould and it was hidden behind a window so I could not see it. They refused to send exterminators to remove the rats and instead forced me to pay for it on my own.
They blame tenants and refuse to help them with anything. All they want is money. Avoid these scammers at all costs!!!
**I'm sure they will respond to this review with plenty of lies. Do not fall for it! They will lie their way out of it and try to spin it round on me. Ignore their response just like I plan to.... Read more
Tenant
17th Aug 2021 (4 years ago)
F Aguiar
Lovely customer service... Read more
30th Sep 2020 (5 years ago)
R It
They will always defend Landlord's position when the tenancy comes to an end. They will try to get as much money possible from you.... Read more
Tenant
13th Aug 2020 (5 years ago)
C Apetrei
Best Agency I ever had to deal with! Professional and always on top of any issue that we had! Highly recommend if your are looking to rent something in Wembley, Welesden...... Read more
Tenant
14th Feb 2020 (6 years ago)
Asia
Really professional service :)... Read more
2nd Dec 2019 (6 years ago)
M Awan
Rubbish service they are rude and sarcastic and a wasted my time... Read more
16th Nov 2019 (6 years ago)
D Bharuchi
Easy Rental Process with Knowledgeable, Experienced and Friendly Staff.... Read more
Tenant
18th Oct 2019 (6 years ago)
S Ahmad
Very helpful!... Read more
11th Sep 2019 (6 years ago)
G Lopes
Quick and tasty... Read more
1st Aug 2019 (6 years ago)