
Used Ashtons as was a prospective buyer of a property they marketed. Not so many issues with the office but the sales progression team were always quite slow to respond and could never get through to the assigned person to my case.
Additionally used ashtons to sell my property and I feel compelled to share my deeply disappointing experience.
The problems began immediately. The agency provided an initial valuation to secure our business in July, only to suggest a £25,000 price reduction after just one week, admitting there was no interest.
Despite agreeing to the reduction, it did not correlate to an increase in activity which would lead to questions around marketing and resource as Ashtons list a lot of properties. By September, they had only managed to secure two viewings. We received absolutely no feedback from either of these viewings, despite requesting it, leaving us completely in the dark.
Lastly thier fees are quite opaque and if youre new to selling read through everything very carefully. In the non flex fees there are baked in withdrawal fees that ensure ashtons get paid regardless if they sell or not. Which gives them little incentive to really push your property in my opinion. The alternative is you pay money up front to them to sell your property which is preposterous. Fundamentally all the agents use rightmove to market your property and that's where most people go to find houses.
In summary: an inaccurate valuation, negligible effort, a complete lack of communication, and a devious fee structure designed to charge you even when they fail to perform.... Read more
Seller
20th Oct 2025 (21 weeks ago)
The staff at Ashtons were friendly, helpful and professional. Our house purchase was completed in just over three months, and Ashtons regularly informed us of the progress. The beautiful bouquet of flowers was a really touching gesture! Thank you.... Read more
Buyer
14th Jul 2025 (8 mo. ago)
Ashtons did a very good job selling my late Mother's house.... Read more
Seller
17th Mar 2025 (1 year ago)
We are so happy with Ashtons agency ,its very profesional staff and verry good communication with the agent Chris Haws very profesional agent .Its second time when i chosen Ashtons and tomorow i move on the new property, the proces it was so quick and profesional thankyou Chris Haws and thankyou to all staff members from Ashton... Read more
Tenant
29th Nov 2024 (1 year ago)
We are very happy with this agency very professional and good communication. Chris Haws very helpful and very good communication. Thank you Chris Haws and Ashtons.... Read more
Tenant
29th Nov 2024 (1 year ago)
Sandy Gorton handled the renting of the property and was superb from the word 'go'. He had people round, he chased up to see how interested they were and if they weren;t, why not. His communication with me was excellent. I was kept in the loop throughout the process and, quite honestly, he was like a Knight in shining armour. It did not take him long to find us a tenant and we are very grateful for his hard work, perseverance and charm.... Read more
Landlord
2nd Dec 2022 (3 years ago)
Very pleased with the service. Excellent marketing material that attracted many viewings and several offers at asking price.... Read more
Seller
1st Apr 2021 (4 years ago)
I was trying to buy a property through Ashtons- Welwyn Garden City. My opinion is that they are very rude and unprofessional estate agents and ripped off me. They blackmailed me to agree for delayed completion after accepted my offer and issued a sales letter and after I spent money for Building Survey and Solicitor by putting the property in the market and blackmailing that they have received better offer.... Read more
Buyer
14th Sep 2018 (7 years ago)