S Lawson
Excellent service from Carnegie in Welwyn Garden City. Friendly, professional, and efficient from start to finish. Highly recommended.... Read more
30th Jan 2026 (7 weeks ago)
A Muir
A very personable and efficient service. Nothing was ever too much to ask and Stuart was the consummate professional. I would recommend to anyone.... Read more
30th Jan 2026 (7 weeks ago)
K Kids

I chose the agency to sell the house as they offered fixed price package regardless of the sale price. I have also reached out to other estate agents in the area to obtain valuations. Carnegie came back with the lowest estimate out of all agents and I disagreed with their valuation and proceeded with the price I thought was appropriate.
One buyer was interested and offered a price which was 5% below asking price. Stuart, who is the director and one-man band of the agency, tried to convince me that the offer was reasonable and I should accept it, without any attempts of negotiation. I again disagreed and managed to agree the price which was close to the asking price. As my agent Stuart failed to protect my interests and was not prepared to negotiate on my behalf.
The house sale was due to a separation and communication was broken with another party. I am sure, Stuart, as an estate agent is all too familiar with divorce/separation cases. Yet he did not act professionally, he revealed confidential information to the other party without permission and was also providing incorrect information, only making the conflict worse.
During the sale process I was also buying another property. The agent who was assisting with the purchase was 100 more helpful and proactive than Stuart. It was surprising as I have paid Stuart for the sale, yet another agent who would not receive any commission from me, was more proactive and helpful in trying to get matters moving with both sale and purchase.
Overall, I was dissatisfied with the level of service I received from Carnegie Estate Agents. Not professional and failed to put my interests first as a seller.... Read more
Seller
27th Jan 2026 (7 weeks ago)
Response time slow.... Read more
Seller
23rd Jun 2025 (8 mo. ago)
A Rapley
Would highly recommend Stuart and the team... Read more
12th Mar 2025 (1 year ago)
A Andrea
A wonderful agency, wonderful owners and staff. Are on to any issues like a flash!... Read more
6th Jul 2023 (2 years ago)
J Richardson
Carnegie Estate Agents I can recommend to anyone. Very professional, excellent service and achieved the price I wanted. Sale went through very quickly and Stuart responded to my calls quickly and efficiently. Would use again... Read more
Seller
9th Jun 2023 (2 years ago)
A Andrea
I cannot speak highly of this business. The owners and staff are very pleasant to deal with. They represent their landlord impeccably and value me and my family as tenants.... Read more
Tenant
24th Feb 2023 (3 years ago)
N Hughes
We arranged our rental through carnigie, they made life really easy, from several viewings to the final move day. The few minor bits and bobs we have needed repairs on have gone well so far.... Read more
Tenant
4th Jan 2023 (3 years ago)
P Lucas
Reviewing as a customer of Carnegie Estate Agents - I have both rented my property and sold it through this company.
By far the best experience I have had with an agent full stop. When renting the property they have been scrupulously fair to both sides and have always rented the property successfully over a period of 20+ years.
On the sale side they found a buyer quickly, showed the property well and the sale went through exceedingly quickly, despite on ebuyer pulling out. Their speed of response and professionalism is highly recommended.... Read more
Seller
17th Jul 2022 (3 years ago)
G Potter
Stuart and the team provided a brilliant service start to finish on our sale of our property.
All queries were responded to quickly and professionally with good knowledge.
Would thoroughly recommend to anyone.... Read more
Seller
24th May 2022 (3 years ago)
G Family
Very good agent... Read more
23rd Jun 2020 (5 years ago)
P Clarke
Sold my flat in no time at all and the service was exceptional at all times. Lovely family firm. Highly recommend.... Read more
Seller
6th Nov 2019 (6 years ago)
E Ferry
I won’t use any other agent when finding tenants. Stuart and the team are professional and wise. Always responsive to questions and providing excellent advice when ensuring the most suitable tenant is found. You definitely feel like a valued customer when working with this family run business.... Read more
Landlord
5th Oct 2019 (6 years ago)
H Brunt
Our house was marketed and an offer was accepted within a week. They have great knowledge of the local area and are fast and efficient throughout the sale process. Very reasonable fees too!... Read more
Seller
11th Jun 2019 (6 years ago)
O hert
Experience was awful, estate agent was rude, house viewing was a couple of minutes if that, absolutely disgusting tone and horrible choice of words over the phone. So disappointed, looks so bad on their reputation.... Read more
14th Mar 2019 (7 years ago)
M Inder
We have known Carnegie for many years in both a business and social/charitable capacity. We have always found them very friendly and ease to work worth. It's always good to use local companies especially when they are family run and honest, reliable people. Stuart does a lot for charity and that shows the character of the man behind the Company.... Read more
21st Nov 2018 (7 years ago)
M Inder
We have known Carnegie for many years in both a business and social/charitable capacity. We have always found them very friendly and ease to work worth. It's always good to use local companies especially when they are family run and honest, reliable people. Stuart does a lot for charity and that shows the character of the man behind the Company.... Read more
21st Nov 2018 (7 years ago)
C Barlow
Had a property viewing booked for the 3rd October which was cancelled by the estate agents on the day with only 2 hours notice despite several confirmation texts - we had re-arranged work plans to attend and this was cancelled with very short notice. Another viewing was arranged for 2 days later, only to be rung on the day and say the property was no longer available. Poor communication - always very last minute. Will not use them in future.... Read more
5th Oct 2018 (7 years ago)
B Gibbs
An extremely efficient Estate Agents. Have recommended to others, potentially will instruct Carnegie Estate Agents again.... Read more
20th Jul 2017 (8 years ago)
M Brady
Great service. Brilliant photography - really knew how to make the most of the house and secure the sale. Would highly recommend.... Read more
Seller
19th Jul 2017 (8 years ago)
N Jowett
Fantastic family firm. Friendly & efficient service, great value for money. Would definitely use again... Read more
19th Jul 2017 (8 years ago)
L Winston
Great service at a great price. Will be using again on our next move.... Read more
19th Jul 2017 (8 years ago)
R Thomson
Tip top estate agents, low fees and good service... Read more
19th Jul 2017 (8 years ago)