I had an excellent experience with another Chase Buchanan branch years ago when I rented my house out with them. I approached the Isleworth branch to rent out my brother's flat as he recently moved abroad and they proved to be the very best. Dominick was very professional, friendly, knowledgeable and patient with all my queries from the first meeting. He found a lovely family to rent my brother's flat in only two days which was way beyond my expectations. The process was very smooth and both my brother and the tenants are very happy overall. Thank you Dominick and the Isleworth team!... Read more
Landlord
21st Feb 2026 (25 days ago)
Chase never bothered to once provide me with any update or anything they had tried to push our property. I had to follow up with them myself and ask what is happening. Very unprofessional and lack of any communication, don’t ever use them... Read more
Seller
30th Oct 2025 (20 weeks ago)
I can't thank Iara enough for everything she did.
From the first meeting/Viewing-
she was kind, knowledgeable, completely dedicated, she listened and gave great advice, always a step ahead. Shes's a total superstar!!!!
Extremely professional , and you can tell she cares about her clients.... Read more
Buyer
18th Oct 2025 (22 weeks ago)
A good initial visit and some good viewings. Poor communication and no bond made. No check ins.... Read more
Seller
5th Jul 2025 (8 mo. ago)
The sale didn't happen, found the communication to be not up to standard. The branch manager Ricky was very attentive and helpful though.... Read more
Seller
10th Jun 2025 (9 mo. ago)
I recently had the pleasure of working with Alicia who helped me find a house for rent, and I couldn't be happier with the experience. From the start, she was incredibly attentive and listened to my needs, ensuring that the properties she showed me were aligned with what I was looking for.
Her knowledge of the local market was impressive, and she provided valuable insights into the neighborhoods we explored. She was patient and took the time to answer all my questions, making the entire process feel smooth and stress-free. I truly appreciated her professionalism and dedication. Overall, I highly recommend her to anyone looking for a rental property!
Alicia helped me lot
Thank you Alicia... Read more
Tenant
21st Jan 2025 (1 year ago)
The property was really good and we loved it. Alicia helped us a lot in the process of finding the property. She is there all the time whenever we had doubts. She is very Supportive. Excellent service by the team.
Thank you... Read more
Buyer
10th Jan 2025 (1 year ago)
Staff are very polite and helpful.
Some occasions where a respond was not received from a query I had raised, however.
Assistance was given in regards to paperwork that needed to be completed.... Read more
Seller
3rd Nov 2024 (1 year ago)
The agent was professional and responsive.... Read more
Seller
20th Jan 2024 (2 years ago)
While the people at Chase Buchanan were nice and easy to work with, I found the process very slow and I had to seek out updates instead of receiving them. Also, my property only got 4 viewings in the whole 14 weeks of my contract. I would believe that it was the state of the market but I’ve now switched agents and had 4 viewings in the first week.... Read more
Seller
14th Dec 2023 (2 years ago)
Chase buchanan were very professional very polite and helpful all the way through our journey very nice people.... Read more
Seller
18th Nov 2022 (3 years ago)
We wanted to sell our property and the agent that came over was arrogant, egoistic and rude. We couldn't gel with him and therefore we couldnt sell our home.. which actually was a blessing. I wouldn't work with Chase Buchanan again or recommend them. ... Read more
Seller
26th Aug 2022 (3 years ago)
Very professional service thier agent Kris could not do enough for me a asset to the company.... Read more
Seller
11th Mar 2021 (5 years ago)
Efficient and positive... Read more
Seller
8th Feb 2021 (5 years ago)
Another agent failed to sell my property as they stuck with one potential buyer whose chain broke down twice. Months went by while I waited for this buyer to progress his purchase. At a late stage, his second buyer pulled out and prime summer months passed. I then went to discuss my sale with CB. Their approach was to keep viewings going with an open approach rather than put all their eggs in one basket as my previous agent did which cost me months and so much effort. They sold the property at a price I was happy with.... Read more
Seller
27th Mar 2020 (5 years ago)