Back
Close
- Compare agents
- Online valuation
- Explore my area
- Home toolkit
- News & guides
Agent Shortlist
HouseWorth
- Estate agents by area
- Sold house prices by area
- Estate Agent ValuationRequest an in-person valuation with an agent to discover your property's true market value.
- Online Valuation ToolGet a free instant estimate of your home's value.
- EPC CheckerFind out if your home has a valid Energy Performance Certificate.
- Listing MonitorAlready on the market? See how your online property advert is performing.
- Selling guides
- Estate agent guides
- Mortgage advice
- Conveyancing guides
- Property news See All News & Guides
Sign in
Agent shortlist
HouseWorth
© GetAgent Limited 2026
Is this your branch? Claim your page here.
- Higson Homes - Hull
Higson Homes - Hull
Closes at 5:00pm
129 Chanterlands Avenue, Hull, HU5 3TG
What originally started in 2013 as a hobby turned small business for Joni Higson with assets of just of £40, a stack of business cards and a pocket full of persistence, today a thriving estate agency with a team of ten and new premises on Hull's busy Chanterlands Avenue.
Along the way, Joni's determination has been matched with hard work to overcome difficult market conditions, a changing industry and inevitable knock-backs. The underlying strength of the business was, and remains it's approach
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
View all details
Accreditations
Higson Homes - Hull Reviews (107)
Have you used this agent?
63%
4%
0%
2%
32%
All (107)
Seller (2)
Buyer (2)
Landlord (16)
Tenant (26)
General (61)
M Benstead
Really nice staff, stayed in touch with me throughout the letting process and made everything easy.
Sasha was very friendly and prompt when I needed help with the processes, and Rachael was very attentive and made the whole move in experience feel personalised and relaxed
Tenant
13th Jan 2026 (9 weeks ago)
R Macpherson
Excellent service, very good communication with georgia
10th Sep 2025 (6 mo. ago)
J Taylor
We were helped by Georgia, Georgia is kind, helpful and very fast to respond! The overall experience including the viewing was fab
13th Aug 2025 (7 mo. ago)
J Matyjas
Working with Higson Homes has been an absolute pleasure from start to finish. The entire process was smooth, and the house we have from them is exactly what we were looking for. They are truly professional, helpful, and a joy to work with. Highly recommended!
3rd Jul 2025 (8 mo. ago)
I Lin
The process was very easy and fast and so far everyone has been helpful, specially sasha and georgia. They attend all the queries and question we have starting from property viewing up to application. Also they granted some of the request we ask for the property.
4th Jun 2025 (9 mo. ago)
B Tordoff
Fantastic Service from Georgia, Hannah & Rachael. I couldn't fault them at all, they were professional and efficient. Even when we had an electrical problem on our move in, they were quick to get that sorted straight away. I would definitely recommend the business to my friends & family. Thank you for everything!
20th Sep 2024 (1 year ago)
C W
My wife and I have been tenants with Higson Homes for two years and are quite happy with their customer service. Their staff have always been friendly and helpful. They've responded quickly to our queries. Would gladly recommend.
Tenant
17th Sep 2024 (1 year ago)
K Curtis
Just had my first 1st and hopefully the last contact with this letting agent I will ever have. As I was advocating I remained calm and polite trying to explain the situation but was spoken over and spoken to like i was a child misbehaving. Joni was rude extremly unprofessional and extremly condescending. I would give zero stars but that not an option. After reading the reviews I can understand why so many are negative. When it comes to finding an estate agent I would recommend anywhere but here.
12th Jul 2024 (1 year ago)
E Charles
AVOID AVOID AVOID. These agents will be friendly to you as you sign up, but will turn on you as soon as you raise any issues with the property, even when it is their responsibility under the tenancy agreement.
As can be seen from the photos, in my case, as a current tenant, their own cleaning company did not adequately clean the en-suite before I arrived. In the attached emails, the company director, Joni, pushes blame for this onto the cleaners and then, in other emails to my solicitor, pushes the blame onto me for not accepting the cleaners offer of a 7am cleaning visit to fix what should have been done prior to arrival, according to the tenancy.
Further to that, the photos of the room on the advertisement did not show the mark on the ceiling where a historical leak had happened. To date, on the second month of the tenancy, a contractor has been sent out to price up the job and never been back.
The wider issue though is the attitude and arrogance of the management. They seem to have utter contempt for tenants, going as far as to call me unethical, unprofessional and insinuate to my solicitor that I was telling lies which is clearly not the case. Speaking to other tenants at the property, many have had the same issues and it is obvious from the reviews, that many others have as well.
In my view, these clowns are unfit to run a bath, never mind a letting agency and I certainly wouldn't trust them with any property I owned.
For any prospective tenants, definitely avoid. Save yourself the hassle.
Oh! And don't trust all the positive reviews. They encourage tenants to give positive reviews and staff are encouraged to ask for positive reviews in return for bonuses.
Tenant
31st Mar 2024 (1 year ago)
U Ukaigwe
Awesome Service
31st Jan 2024 (2 years ago)
A Merrikin
Welcoming approachable and helpful
20th Jan 2024 (2 years ago)
J Brand
Shown around quickly
16th Jan 2024 (2 years ago)
J Boodles
They are doing a fantastic job. They really treat us well. Thank you xxxx
4th Jan 2024 (2 years ago)
J Kay
Great service from the full team at Higsons. ????
28th Dec 2023 (2 years ago)
L Fedi
Great place to live, friendly staff and transparency on rental information
15th Dec 2023 (2 years ago)
S N
Rented with them for a few months, unfortunately did a virtual viewing. Initial rental process was smooth. Moved into a dirty dusty room which I personally had to make liveable. The rest of the house was nothing to write home about, very poorly maintained. Very cold house, same temperature as outside like the walls were made of paper but you could only turn on heating for 2hours at a time. On moving out they tried to take entire deposit with bogus claims about cleaning and mold when the room clearly has these before I moved in but thankfully I had evidence and the DPS had common sense.
Staff are rude and belittling. First time in their office on Chanterlands and it was a mess, litter all over, makes you wonder how they can manage houses if they can't manage a small office. Cannot recommend. Worst rental experience ever. I reckon most 5 star reviews are fake.
Tenant
4th Dec 2023 (2 years ago)
R Ariff
Friday and fast service
30th Oct 2023 (2 years ago)
C Raphael
A nice property, sitting room has good space. The walls are neat with no spots, back area and front area very tidy. Arguably one of the best property I have view while searching for an property for let
Landlord
6th Sep 2023 (2 years ago)
J Redmore
I rented a lovely en-suite room in West Hull from Higson Homes during my 1-year work placement at Hull Royal Infirmary. The initial contact and virtual video tour was via Joni Higson (director), who was very friendly and quick in responding to initial enquiries via SpareRoom, the website I first saw the room advertised on. Once my interest was formalised, the various team members at Higson Homes (especially Sasha, who was dealing with my application) were very efficient in helping me gather the documents and information required for them to draw up the Assured Shorthold Tenancy, and for me to move in.
The room itself was very clean & professionally presented, as was the rest of the property. Any issues that arose throughout my time in the property were dealt with in a quick and satisfactory manner.
It was obvious that Higson Homes have an ethos of exemplary standards in customer service and property management throughout my dealings with them, and I would highly recommend them to future prospective tenants. Many thanks - and keep up the great work!
Tenant
23rd Aug 2023 (2 years ago)
C owston
The house is truly stunning it's easily one of the if not the most beautiful house we have looked at it felt like home and the guy who showed us around was brilliant. I'd love to make it our home it was perfect and ideal for us.
31st Jul 2023 (2 years ago)
F oladele
Awesome
31st Jul 2023 (2 years ago)
O Stephen
The house is beautiful and had a great atmosphere. The rooms are spacious, and I loved everything about it. I am definitely interested in this property.
15th Jul 2023 (2 years ago)
M Fletcher
Very helpful and get through the process quick. They keep you informed of any changes or updates which is very good for when you’re looking for a place.
11th Jul 2023 (2 years ago)
N Plume
It was a quick tour but was throughly shown and explained.
In a good area close to shops and bus stops
11th Jul 2023 (2 years ago)
A david
Nice house
28th Jun 2023 (2 years ago)
K Norkevi?i?t?
Great property, thank you so much for Viewing
28th Jun 2023 (2 years ago)
C “Chappy”
Quite responsible and diligent
23rd Jun 2023 (2 years ago)
B Arejola
The agent waiting for us at the property, was very welcoming and showed us around and answered all our questions.
Thank you!
20th Jun 2023 (2 years ago)
Dindin
The house is very nice. Hope me and my family will rent this house
Tenant
20th Jun 2023 (2 years ago)
J MOMOH
Mark, such an incredible guy. He was very helpful from the second we met. Was patient and willing to answer as many questions as we may have.
6th Jun 2023 (2 years ago)
T Ogunleye
Emma was very professional and made me feel comfortable. It was a nice experience overall
31st May 2023 (2 years ago)
S Shaji
Great service!
23rd May 2023 (2 years ago)
L Burslam
Mark was really helpful and knowledgeable
18th May 2023 (2 years ago)
A hollinsworth
If I could give zero stars I would
26th Apr 2023 (2 years ago)
H Doc
Sorry for the 1 star I couldn't give 0. The worst
20th Apr 2023 (2 years ago)
G Seat
The worst agency ever only good one in there is miss leanne, I respect her, but all others never can trust or deal with.
20th Apr 2023 (2 years ago)
E Neill
I moved into one of there shared flat properties in July 2022 and moved out in March 2023.
The initial sign up process was easy, booking a viewing was quick and had great communication to begin. When I viewed the room, it looked okay, a little dusty but I didn't really go in and poke all the furniture up close.
When I got the keys to the property, I was absolutely gutted walking into my new room. There was a huge list of issues, with both my room and communal areas. My desk was broken and held up by a set of draws which wasn't visible in the viewing. The bottom draw of the chest of drawers was had no track runners attached. The sliding mirror doors was off its rails. The window sides were covered in cigarette burns despite it been listed as a no smoking property. There was boxes and items left from the last tenancy. The blinds where to short for the window so you couldn't get changed without the neighbours been able to see. What can only be described as yellow, possibly urine, marks covered over the sink. And white splash marks over the paint in the cupboards. Even though my bed had a new mattress protector on both the matress was covered in brown and yellow stains. I was completely distrusted and had to sleep at a friends house for a couple weeks until they eventually delivered new furniture because the room was just unhabitable
And as for the communal areas. Two of the three toilets had smashed toilet seats, the only remaining viable toilet was not usable as excrement from one of the other flatmates was left in the toilet. The showers had tiles falling off and a bike parked in one. In the kitchen, the dishwasher wasn't usable due to hygiene reasons. One of the hobs didn't work and the bins were overflowing attracting flies.
The majority of these issues should have been sorted before I moved in. The inventory document taken by one of their staff members does in fact outline some of the issues in my room. However there was no action plan until I complained. Once I complained it took two weeks to sort some of the problems. I believe if I hadn't complained constantly, they had no true intention of fixing anything.
Throughout the months I was there the washer broke down and wasn't replaced for 2 weeks. In which they didn't even offer to subsidise laundrette bills as it broke with no warning. The floor had a leak which they told us was been looked at however nothing was ever done. I meant we had to wear wellies and boots in the kitchen because the floorboards were bubbling black/brown liquid leaving pools everywhere.
The worst part about the whole experience, was having to speak to the staff. They are rude and belittling. They do not listen and do not take company responsibility for issues within the building. Disgusting, unprofessional attitudes.
All I can say is thank god, I don't live there anymore. I will not be renting with them or there company again.
Tenant
20th Apr 2023 (2 years ago)
M woodcock
Great service ! Used Higson homes to sort a contract out for a rental we have,
wouldn’t go anywhere else now.
very professional
Landlord
17th Apr 2023 (2 years ago)
A Gabriel
I would never recommend this property to anyone. Poor communication no matter how many times o send emails, “They take forever to solve the issues.” I have had a bad experience with them, the treat black tenants different. Specifically, if u are international student.
Tenant
25th Jan 2023 (3 years ago)
I Ivanov
Steer clear of one of the worst agencies out there for HMO's. Notorious for renting out shholes across Hull with mentally ill or unemployed tenants. They simply do not listen and look only after profit.
Landlord
17th Oct 2022 (3 years ago)
G Hurlock
Poor communication. Phone calls and messages on spareroom.co.uk were either not recorded or not shared with the rest of the team. I notice other reviews here say they'll try to blame others for their mistakes. That was my experience also when they messed up appointment dates. Beware.
21st Sep 2022 (3 years ago)
H Tachouly
I wish I could give 0 stars. Unprofessional to say the least.
21st Sep 2022 (3 years ago)
M ksayer
Unprofessional company with very rude and disrespectful employee. We finishes 2 years tenancy contract with no issues. Following that our lovely landlord contacted them twice and I personally contacted them on 3-4 separate occasions to make sure we get our post letters as we were awaiting crucial letters that have already been sent before we change the address.
Today and for the 5th time I called to ask about the letters and the lady on the phone tells me we have returned them by mistake to the sender. And when I asked how could that happen with us contacting them multiple and multiple times to make sure we get them and she said i don't know. I was so frustrated as we have been waiting for those important letters for 40 days now and I asked about the person who sent the letters back and she refused to tell me and hang up the phone. I physically came to the office to speak in person to the manager and that same rude employee refused to let me in and said the manager is not in. I asked for the contact details of the manager so I can contact them either by phone or email and she refused to give the contact details to me. So Unprofessional and rude and irresponsible as well.
Tenant
21st Sep 2022 (3 years ago)
M Tomaszewska
Myself and my partner have been dealing with a lovely lady Sasha, who has been absolutely ever so helpful during the entire application process. Great and smooth communication, she was always and still is available to help.
All of our agreement has been dealt with online which we have found ever so convinient without the added travel time to the agency and having to take the time off work. We would recommend Higson Homes for any future applicants, especially Sasha. Thank you for your help! :)
5th Jul 2022 (3 years ago)
T Hall
Very helpful and efficient staff,we are viewing a lovely rentable property on saturday,if we successful will give them 10 stars !! Only jokeing staff very helpful.
19th May 2022 (3 years ago)
T Jones
I would not recommend Higson Homes. 1 star only because there isn't an option for 0 stars
14th Mar 2022 (4 years ago)
S sa
Really poor. Avoid.
3rd Mar 2022 (4 years ago)
D Gibbs
The owner of this page tells complete lies in response to reviews.
15th Feb 2022 (4 years ago)
D Gibbs
Cold shower not fixed in months; given wrong key when moved in (caused a lot of hassle); deposit significantly deducted at end of tenancy for absolutely no reason (this has now been challenged). Can also categorically say that there were (and almost certainly still are) mice living in the house.
Tenant
15th Feb 2022 (4 years ago)
D fs
Not trustworthy
15th Feb 2022 (4 years ago)
Anonymous Home Buyer
Decided not to go ahead with buying a house due to the attitude of the staff.
Buyer
29th Dec 2021 (4 years ago)
P A
I would give 0 stars if I could. Very unprofessional and not understanding The operative was very patronising. AVOID especially if you are a seller
Seller
28th Dec 2021 (4 years ago)
A A
I found Higson Homes staff to be unprofessional and I did not have a good experience with this company
23rd Dec 2021 (4 years ago)
C George
they steal people's moneys lying in the aplications about the landlords bad references, they mislead people in to believing that they pay for a room rent wich was never really rented witholding this deposit as an admin fee in case they can't really offer anything to rent.
Tenant
4th Aug 2021 (4 years ago)
P Palumbo
Excellent service, I found them responsive, trustworthy and value for money, I would highly recommend them.
3rd May 2021 (4 years ago)
G Marcinkeviciute
Required to pay money first and then told we're not suitable tenants for the flat we paid. Do not recommend them at all.
Tenant
18th Apr 2021 (4 years ago)
L Payling
I phoned Higson Homes to ask some questions about one of their properties. I spoke to the Director, Joni. She was SO helpful! She answered all of my questions, and gave me so much more helpful additional information which set me up to make good decisions on the property I was considering. She stayed on the phone with me after hours just to make sure I had everything I needed. I hope I get to work with Higson Homes in the future- highly recommended!!
26th Jan 2021 (5 years ago)
B Co
Review From a Landlord! I would just like to thank Joni and her amazing team for all of their hard work. Very supportive to both tenants and myself as a landlord. I am very happy to Trust Joni and her team with my property.
Highly Recommended couldn't ask for more!
Landlord
13th Jan 2021 (5 years ago)
C C
Great service throughout from both Joni and Sasha, would highly recommend. Fast, responsive and considerate. Great agent with a 'human' element!
23rd Dec 2020 (5 years ago)
P Lister
Could not be more happier with Joni and her team for everything they all did for me in relocating back to Hull to be closer with family, the process involved was so smooth and swift that it meant within a week I was able to move in property, I am now settled in and looking forward to spending a long time here while spending time with family, thank you Joni and team for everything.
Tenant
3rd Dec 2020 (5 years ago)
S Aldeland
These people thieves. took my clothes and kitchen equipment when I moved out. Would come into room and take money from my table, also. House leaked and was cold.
2nd Nov 2020 (5 years ago)
L Glowinski
Writing this as a Tenant Resourcer. Without a minute hestitation I can say that dealing with Higson Homes is my pleasure. Their proffesionalism and honestly is high and wish other Estates Agents be like them. They going above and beyond is just not from this planet. Never heard of Estate Agency that carry on Moves in at 11pm. No problem for them. This is because they care and they value they tenants. Answers to issues or concerns in very quick manner with positive outcome. Whatever you ask the answer will always please you. They rooms are clean and always prepared for new tenants. Willing to say thanks to Joni and her team for such a warm welcoming of new arrivals of Polish Nation in Hull. In short way I will say that people that watching your back should be worry as this Estate Agency will be number 1 in Hull very soon. This I wish for Higson Homes Team. See you soon
Lukasz, your amazing tenant resourcer ????
24th Oct 2020 (5 years ago)
D G
Higson homes deliver everything a landlord could ask for ..... stress free tenancies. Highly recommended service.
Landlord
5th Oct 2020 (5 years ago)
K Kalyango
Anybody looking to Rent or Buy a property in Hull, these are the people to consider. Very helpful staff, very responsive, and very kind. Highly recommended
20th Sep 2020 (5 years ago)
Anonymous Tenant
These are perhaps the worst letting agents I have ever had the displeasure to rent from. I lived in one of their properties for two years, and these are some of the issues I had:
1. They would move tenants into a shared house without giving any forewarning to existing tenants. As a single female tenant, this made me feel deeply unsafe.
2. They would enter the rooms of tenants without permission or forewarning, whilst tenants were absent.
3. They would not perform any kind of inspection after a tenant had vacated the property. On one occasion, whilst I was away for several weeks, another tenant moved out, leaving copious food waste in the kitchen. I called them in an effort to have the kitchen cleaned, but was told that it was my responsibility as a tenant. I was therefore obliged to dispose of month-old pork, among other such grim items.
4. An upstairs window was broken in a manner that prevented its closing over winter, taking a full four months before it was finally repaired.
5. Another window was fitted in a manner that displaced the guttering when opened, leading to water running down the wall and intruding into the brickwork. By this issue's eventual resolution a metre-tall buddleia had grown from the wall.
6. After the new flooring was placed in the kitchen, the bathroom door (containing the house's only shower/bath) was unable to close. I (again, a single female tenant) was obliged to share washing facilities with several men, to whom I had never been introduced, nor informed of the existence of prior to their actual moving in, without a door that closed, let alone locked, for several weeks.
7. The furnishings listed in the rental agreement were not present.
8. The furniture that was present was dilapidated.
9. The amenities listed were not functional (the television was inoperable, and the hob required a match to light)
10. They fraudulently claimed that I had left the room in an unclean condition upon my moving out, and attempted to withhold my deposit.
11. They stole the bicycle I gifted to a fellow tenant.
12. They rarely and dishonestly communicated with the property's owner about the state of the property.
13. They attempted to extort a positive review from me before opening the process of returning my deposit with the DPS.
If you are a property owner looking for someone to manage your property, or if you are a tenant looking to rent, I would urge you to run a thousand miles away from this business.
Tenant
19th Aug 2020 (5 years ago)
E Goldman
These are perhaps the worst letting agents I have ever had the displeasure to rent from. I lived in one of their properties for two years, and these are some of the issues I had:
1. They would move tenants into a shared house without giving any forewarning to existing tenants. As a single female tenant, this made me feel deeply unsafe.
2. They would enter the rooms of tenants without permission or forewarning, whilst tenants were absent.
3. They would not perform any kind of inspection after a tenant had vacated the property. On one occasion, whilst I was away for several weeks, another tenant moved out, leaving copious food waste in the kitchen. I called them in an effort to have the kitchen cleaned, but was told that it was my responsibility as a tenant. I was therefore obliged to dispose of month-old pork, among other such grim items.
4. An upstairs window was broken in a manner that prevented its closing over winter, taking a full four months before it was finally repaired.
5. Another window was fitted in a manner that displaced the guttering when opened, leading to water running down the wall and intruding into the brickwork. By this issue's eventual resolution a metre-tall buddleia had grown from the wall.
6. After the new flooring was placed in the kitchen, the bathroom door (containing the house's only shower/bath) was unable to close. I (again, a single female tenant) was obliged to share washing facilities with several men, to whom I had never been introduced, nor informed of the existence of prior to their actual moving in, without a door that closed, let alone locked, for several weeks.
7. The furnishings listed in the rental agreement were not present.
8. The furniture that was present was dilapidated.
9. The amenities listed were not functional (the television was inoperable, and the hob required a match to light)
10. They fraudulently claimed that I had left the room in an unclean condition upon my moving out, and attempted to withhold my deposit.
11. They stole the bicycle I gifted to a fellow tenant.
12. They rarely and dishonestly communicated with the property's owner about the state of the property.
If you are a property owner looking for someone to manage your property, or if you are a tenant looking to rent, I would urge you to run a thousand miles away from this business.
EDIT: Oh, and I forgot. They attempted to extort a positive google review from me, before opening the process of returning my deposit.
Tenant
14th Aug 2020 (5 years ago)
U VIDEOS
I'm sorry for the one star . I've been with this agency for 2 years . And when I left the last time I've been accused for messy room . And is not true . Now I trying to contact them and they are absolutely rude . I'm sorry.
Tenant
12th Aug 2020 (5 years ago)
V Ho
Amazing staff, always very helpful with my needs. I've found my forever home thanks to Higson. I would highly recommend them to all my family and friends.
Buyer
27th Jul 2020 (5 years ago)
A Ayoub
The best agency I'v dealt with so far, I recomend everyone to deal with them.
21st Jun 2020 (5 years ago)
W Barron
I can only comment on their management of hmo properties. In no particular order they were un professional, un ethical, bad mannered and useless. They would ask for feedback on how to be the perfect letting agent and then not do anything with it. Move tenants in without letting current tenants know what's going on which is bad manners. Pounce on you for scoring them low on surveys saying they strive to be the best so you give them examples of room for improvement and nothing changes. Take ten days to fix a fire door! Poor at communicating with tenants. Let work men do non urgent work ie paint the hallway after the working day without telling tenants who jus wana relax after work These are jus some reasons why I had enough of this rubbish letting agent after only 6 months been their Tennant and had been best long term Tennant for the landlord. So I found somewhere nicer to live gave notice cleaned my room professionally and had a ( unprofessional) check out inspection. The agent didn't even bring the inventory with her and she said that I will get my full deposit back. So I was expecting my full deposit back only for the manager to say I stained the carpet and she was going to try and get some of my money. Had they followed dps recommendations and contacted me first I could of shown them the proof that the stain was there at the start of Tennacy but this agent was so un ethical that they immediately went to claim via dps for it to go to adjudication and for me to win. Nice try higson homes. Maybe in future you will communicate with your tenants better and if there is a problem at The end of the tenancy try contacting your tenants first before embarrassing yourselves. And u have the cheek to call yourself a professional letting agent.
No public response but the manager felt the need to inbox me on fb with threats scare mongering and harrssment. I simply said not appropriate to harras me in my inbox and response should be public and professional
My response to the owner
I have evidence to back up everything I've written and I did give u opportunities to do the proper thing but u didn't want to know.
Kind regards
Tenant
16th Jun 2020 (5 years ago)
K Ayoub
Helpful and respectful staff
1st Jun 2020 (5 years ago)
JD
I would never recommend this company to manage your properties. I'm a well established portfolio landlord and have never had such a bad experience with a letting agent. I'm extremely disappointed in the way they treated me, how they managed my property and their attitude towards myself and the tenants. They are extremely rude and never take responsibility for their mistakes (such as when losing the keys to rooms and then trying to blame my builder who gave them back). They never once sent me an inspection report of the property during the months they managed it. I received various emails to sort out various issues, which I was paying them a fully managed service fee to sort out. They made excuses for the house being empty such as such as 'you bought a house in the most saturated part of hull' and refused to help me with getting room dressings for a HMO. My new agent from Hull property centre managed to get the property occupied immediately and is a million times more professional. If you don't want a stress as a landlord or tenant, do not use this company. My experience with this company and the main manager was an absolute disaster!
Landlord
11th May 2020 (5 years ago)
G Miron
They are the best! We first met them about 3years ago .Very responsive,helpful.I would never change this agency !
24th Mar 2020 (5 years ago)
L Nowak
Very rude/unhelpful people on the phone to me. I will not use or recommend this agent to find rooms for me again. I also have friends who have had the same problems with this agent! Stay away...
18th Feb 2020 (6 years ago)
J black
Unfortunately I regret to say that I would never recommend Higson homes as an agency to rent properties or house share from.
I am currently a tenant in a house share property managed by Higson homes, and I have had several issues with them that have only reflected irresponsibility and unprofessionalism.
Maintenance reports take ages to be dealt with regardless of how urgent the maintenance issue is.
Some of the staff working there are strikingly unprofessional and impolite.
Higson homes will access your property/room without a prior 48-hour notice.
Higson homes does not conduct regular safety checks, such as monthly fire alarm testing, which is a striking safety risk for the tenants (any argument against this statement form the agency’s side will be invalidated by myself immediately with video evidence)
Higson home will reply in a bluntly manner to any complains that you email.
I am happy to discuss the above with any customers or members of the public
Tenant
9th Dec 2019 (6 years ago)
S Bissonauth
Great customer service. Massively let down by hidden costs. As admin fees are no longer a thing, they will charge you 1 weeks rent to be referenced and call it a holding deposit! A holding deposit is when both parties are 100% sure they qualify for a property which in this case was not correct, however they still jumped the gun. Disappointing is an understatement. Find out all details before entering into business with this company.
Tenant
31st Jul 2019 (6 years ago)
R Beeley
Lovely staff, happy to help with any enquiries, defenatly recommend
28th Jun 2019 (6 years ago)
B BrandingCo
You will never meet a more friendly, professional and knowledgeable team. Putting the customer first is a rarity these days, and the Higson team do just that. Cannot recommend highly enough.
26th Jun 2019 (6 years ago)
I Manning
Speaking as a Landlord Higson Homes knowledge of Hull and the surrounding areas is second to none. Joni is particularly knowledgeable and a great source of information. The team are always happy to answer your questions and provide you with the information you need to make a wise investment decision.
Landlord
25th Jun 2019 (6 years ago)
B Khan
As a landlord I would recommend higson homes to any investor ! Excellent service provided by professional staff who have in debt knowledge in the lettings/sales market.
** Highly recommended**
Landlord
21st Jun 2019 (6 years ago)
S hepple
Don't bother ..quick enough to take plenty of money off you
.very poor customer service ..rooms are poor and repairs take forever...make you promises that they never intended to keep ...
24th Feb 2019 (7 years ago)
F Janes
Higson Homes have managed our HMO for the past 4 years and I cannot fault them. They are so helpful and I just take away all the usual stress of having a property. If you are looking for a company to manage your property, look no further! They also managed the sale of our HMO and found a buyer extremely quickly for us. The lady who dealt with our sale is really knowledgeable and knows the Hull market inside out. Nothing was ever too much trouble and felt like the sale was always under control. As letting agents and estate agents I can honestly say I wish they were available across the UK and not just Hull as I would love to use them for future projects outside of the area. Well done to the team and thank you so much for all your help over the last few years.
Seller
20th Feb 2019 (7 years ago)
J Matthews
Utterly useless and incompetent. Acknowledge issues and urgent repairs about the property on the phone. Only to completely forget about it two seconds later and not doing anything to rectify it until you have hassled them multiple times over several weeks.
Total inaction when you report severe problems with the property, such as reporting tenants who smoke marijuana in the communal areas.
Do not use Higson, avoid at all costs.
You couldn’t ask for a worse letting agent if you tried.
Unfortunately you cannot rate with negative stars, as that would be a fairer representation.
Tenant
24th Jan 2019 (7 years ago)
L Hems
Grreat customer service
12th Nov 2018 (7 years ago)
B Lee
Professional attitude, reliable services and regularly acquired good tenants for my rental when needed. Keep up the good work Higson homes!
Landlord
12th Nov 2018 (7 years ago)
L Willis
Excellent level of service in letting out our properties and with the day to day management of them. We would not hesitate in recommending Higson Homes.
Landlord
11th Nov 2018 (7 years ago)
D Hoyles
I have several properties that Higson's manage. They seem very competent and always seem to manage to find some quality tenants.
Landlord
9th Nov 2018 (7 years ago)
M Fernández
My experience with Higson Homes has been the worst ever. I'll try to be as brief as possible without compromising the understandability of the facts.
1. I iniciated the process to rent a flat from afar since I was moving to Hull from my country and couldn't do it otherwise. At the beginning they wouldn't answer my e-mails, so I had to call in (which is a pretty difficult thing for a foreing person who isn't familiar with accents and speaking the language on the phone). They asked me a bunch of questions and told me I'd need to meet a very strict requirements (not only I had to get a guarantee –regardless of my scholarship– submitting his latest payslips, but also he had to bother his boss to testify he was solvent). It felt like they were trying to put me off, but it seemed more rational to think that's the normal procedure in the UK (why wouldn't they want me personally? Because I'm not British?).
2. After all the paperwork, I managed to sign the contract a month before moving in. The date of my arrival was specified in the contract. However, few hours before my flight took off, I received a disrespectfully short e-mail saying (I copy): "Hello, The current tenant is unable to move out until the [5 days after the agreed date] unless the place where she is moving to if finished. She has been told today this will ". NOTHING ELSE. I had to call in and send them several e-mails for them to offer me a solution. I was finally reallocated temporally in another room they had available. My complaint here isn't about not being able to move in –I woulnd't want the previous tenat to be kicked out without a place to stay–, but about the fact they didn't offered me a solution without me asking for it. What a lack of consideration and professionalism.
3. Towards the middle of my tenancy, they sent a person to check whether I was taking good care of the flat. He took some pictures that were to be compared with their files. Again, this may be a normal procedure in the UK, but it felt quite violating. Just saying so you all know what to expect, especially if you are a foreing person coming from a country where tenants are actually trusted.
4. A month before the end of my tenancy, they started to come over with potential tenants to show them the flat (as they are actually entitled to). They came at inappropiate times, and once they even showed up without letting me know in advance (I was cooking and on my pyjamas, but I could have been sleeping or in the shower). They never asked me whether I agreed on the arranged time, which probably they don't have to, but it's a matter of common decency. If so, they would just send a one-line email and say you don't need to be there because they have the key. Again, even if they're entitled to do it, they just treat you like a piece of furniture and not as actual person living there.
5. But the worst part was, without hesitation, related to the deposit refund (350 GBP). Accordint to the contract "the Deposit shall be returned to the Tenant within 5 working days of the end of the Tenancy". I moved out on the 15th of March, but it wasn't until the 1st of August that I received the money. And of course, it wasn't just a matter of waiting. First, I had to contact them for the process to be initiated (apparently they have little interest in sticking to the contract when it comes to refunds). At the end of April I was sent a link to their Deposit Protection Service platform through which, after accepting the conditions, the payment would be made automatically. However, the information in the platform said that my deposit was only (100 GBP). They told me to accept it –so they wouldn't need to bother themselves putting it right– and wait for them to transfer the rest to my account. BIG MISTAKE. After receiving that payment, I had to send them a thousand e-mails, call in and even contact my landlord and ask him to do something because Higson Homes wasn't taking me seriously. After 5 months and a half, I received the rest of the money. Tbh, who wouldn't think they wanted to keep it?
Tenant
15th Aug 2018 (7 years ago)
S jessop
I can not fault these guys, they helped me out in my time of need. The customer service is nothing but exemplary, friendly and very professional. The aftercare is second to none too. I always recommend Higson Homes.
30th May 2018 (7 years ago)
A Mahmud
HIgson Homes are absolutely fantastic! They helped me through every step of my rental and really made me feel special. Thank you Joni and Team.
Tenant
23rd May 2018 (7 years ago)
N Cox
Absolute diabolical set up of a place . I called to seek some information about a rental property , when you call you get some american voice telling you , you are nxt in line .i waited on the phone for 30mins . I called back the following day to actually get someone to speak to , she said " you have got through to switch board , she took my phone number and i never received a call back . No way is a two bob so called tiny set up of a supppsodly estate agents that busy its absolute BS . avoid these clowns at all cost if either a landlord or a tenant .
Tenant
25th Apr 2018 (7 years ago)
B thomas
Amazing service
26th Nov 2017 (8 years ago)
C Provenzano
These guys were stars. They let my property fast, found me a fantastic tenant, who moved in quickly. Would recommend to use if you are a landlord.
Landlord
23rd Sep 2017 (8 years ago)
K Patel
Very professional agency, very efficient and friendly, make the whole process very smooth and stress free
23rd Sep 2017 (8 years ago)
R Bigus
Best Agency in UK. I used few Agencies before and no one where that helpfull, easy going and have high standard like Higson Homes. Lovely staff ;) Definitely I can recommend this Agency. Best wishes.
15th Jul 2017 (8 years ago)
V Vyas
great local knowledge and service, friendly staff, rapid response.
11th Jul 2017 (8 years ago)
S Dickinson
Excellent service amazing team and they have made the journey of letting our home out a smooth process
Landlord
10th Jul 2017 (8 years ago)
H Homes
We have been landlords for the last 10 years and have used a couple of letting agents during this time. We used Higson Homes for the first time a couple of months ago and were very impressed. All the staff were extremely professional and the communication was excellent. They generated lots of viewings and we were able to select excellent tenants.
Landlord
20th Apr 2017 (8 years ago)
F Janes
Lovely staff, very helpful and easy to get hold of. Much better than going with a big chain as it is a more personal service and you feel like you can contact them at any time. I wish we could clone Higson Homes and put them in the other cities where we have property! Highly recommend :)
Landlord
31st Mar 2017 (8 years ago)
N Wilson
We didn't find a property with Higson Homes but they were very helpful and friendly during our search.
28th Mar 2017 (8 years ago)
R Kennedy
Really helpful & friendly staff. Found me a tenant really quickly. I'll definitely use Higson again, highly recommend them.
Landlord
27th Mar 2017 (8 years ago)
S Bielby
Excellent service and very helpful staff. Looking to move from a room to a house eventually. Would consider Higson for this ??
16th Mar 2017 (9 years ago)
I Cappleman
Friendly staff, very helpful and professional. Would recommend highly.
26th Feb 2017 (9 years ago)
D king
By far the best estate agents I've had dealings with in over 12 years of renting properties. Everything was done as promised and they were very accommodating of our moving in dates etc. Their fees are very reasonable and we'll justified not like most out there charging for simply accepting an application. I'm sure the rest of our stay will be as pleasing and would certainly recommend!!!
Tenant
27th Apr 2016 (9 years ago)
Elyse05jade
Very friendly and professional staff ????
27th Apr 2016 (9 years ago)
H HUKKINJU
I'm with higson homes and have been for the last 2 years never had any problems at all and the staff are very helpful also the properties have been great, first of all I lived in a house share/bedsit this was beautiful done painted also came with quality furniture and a regular cleaner, after that I moved in to a small flat as I mentioned to Joni I needed more space she didn't have any problems with that! and within 3 weeks she had found me a bigger property....then I met my g/f and we decided that we need to move again lol they found me a beautiful flat in s great location and I've been here the last 7 months never a problem always very helpful oh and I did break my lock on my door and they came and fixed it for me within 2 days I'd recommend them 100%) best agency I've ever been with!.
Tenant
23rd Apr 2016 (9 years ago)
C Seddon
When I moved into my property I was told things would be repaired I had nobody come round to look at the problems never mined fix then. After living there a couple of weeks I noticed damp and mold I contacted staff a number of times and had no luck. I also had trouble with rats! After finding out I was pregnant I wasn't willing to risk mine and my child's health so after a lot of hassle I finally was moved into another flat, I was reminded that the old flat was to be cleaned and was told if anything was left in the flat I was to be charged. However when moving into the new flat I was faced with a mess!! Nothing was clean and food was left in the kitchen. Me and my dad emailed photos and a list of things that needed doing and I have never heard back of them. Every time I have called I've been asked about money and that's all they seem to care about.
.no repairs where done
.my rent money was said to go on repairs but I would love to know who's property was being done up on my money
. Some staff suffer with attitude problems (land lord!)
.I was told my old flat could not be lived in because of the mold and damp however without work being done they have moved an elderly woman in it.
Properties would be absolutely beautiful if the work was to be done properly by TRAINED WORK MEN.
Tenant
22nd Apr 2016 (9 years ago)
Performance stats
- % of asking price
- We cannot show these stats publicly. To view these, you'll need to create an account.
- Average sale time
- We cannot show these stats publicly. To view these, you'll need to create an account.
- Fee
- We cannot show these stats publicly. To view these, you'll need to create an account.
Instantly compare agent fees and performance
Listings by number of bedrooms
Listings by postcode
Number of listings
Listing market share
Activity
All
New
Price change
Removed/Sold
More agents nearby
Hull Property Centre - Hull 0.07 mi away
HPC - Hull 0.07 mi away
William H Brown - Newland Avernue Hull 0.83 mi away
William H Brown - Newland Avenue, Hull 0.83 mi away
Neil Kaye Estate Agents - Hull 0.83 mi away
Hanbeck Estate Agents - Hull 0.87 mi away
Beercocks - Newland Avenue 0.91 mi away
Panda Property 1.07 mi away
Sold properties
Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
Is Higson Homes - Hull the best agent for you?
Compare them with other local agents
Free
Data-driven
No obligation
Related posts
- Higson Homes - Hull
The Estate Agent comparison site
Our company
Get in touch
020 3608 6556
Our lines are closed
We are a company registered in England & Wales, company number 09428979.
Copyright © 2026 GetAgent Limited