T Panesar

Extremely Disappointed – Unacceptable Communication and Serious GDPR Breach
Our experience with this estate agent has been nothing short of frustrating and deeply concerning. While they were responsive and attentive when dealing with the buyer, their level of communication with us—who are equally important in this transaction—has been completely inconsistent and unprofessional.
Since 12th March, we have received no updates or responses from the agent, despite sending multiple serious and urgent emails. This lack of communication has left us completely in the dark about where we stand. As a result, we are now incurring financial losses of over £6,000 per month since February, with no clear direction or accountability from the agent.
To make matters worse, we were shocked to learn that the agent shared our financial advisor’s contact details with the seller without our consent, and even more disturbingly, disclosed sensitive financial information, including our mortgage lender’s name and the amount of the mortgage. This information was only known to the agent and our financial advisor, making this a clear and serious breach of GDPR. The seller has since directly contacted our mortgage broker—something that should never have been possible under professional and ethical conduct.
Despite all of this, the agent has failed to respond, even after being sent an urgent email over two weeks ago, explicitly highlighting the financial impact and the need for immediate action.
We are now in the process of escalating this matter to relevant governing bodies and higher authorities to report the unacceptable level of service, gross mishandling of personal data, and ongoing financial harm caused by their negligence.
This has not only been unprofessional—it has been deeply damaging, and we strongly advise others to proceed with extreme caution.... Read more
Buyer
28th Apr 2025 (10 mo. ago)
K Peters
If I could give zero stars I would. I called to cancel a viewing which was quite last minute and apologised for the short notice. I was called by Gregory Charteris who berated me for cancelling at short notice and tried to make me feel guilty that the vendor had gone to the trouble of cleaning his home. His behaviour was appalling and I don't think he would have spoken to me this way if I were a man. I have tried contacting Ibbett Mosely to raise my concerns about this unprofessional behaviour, but have had no response.... Read more
22nd Nov 2024 (1 year ago)
T Baker
We had a wonderful viewing experience with LuLu. As far as agents go she was exceptional, she showed us around two homes in an informative and knowledgable way that did not feel salesy at all. She knew so much about each home and its respective area too, we haven’t made a decision but would feel very comfortable offering and proceeding with her, as she was such a dream to work with.
People like LuLu are hard to find in the property industry, she is a real credit to this company.... Read more
20th Nov 2024 (1 year ago)
I Soldatenkova
A huge thank you to Lulu, Trudie, and Greg for their outstanding work on our home purchase! The team made the entire process stress-free by providing us with regular updates every week, so we always knew what was happening. We truly appreciated their transparency and dedication.
Additionally, it was always a pleasure having house viewings with Lulu. Her professionalism and extensive knowledge of the properties really stood out and made the experience even better. I highly recommend this amazing team for anyone looking to buy/sell a house!... Read more
Buyer
1st Sep 2024 (1 year ago)
Great experience.... Read more
Seller
29th Jul 2024 (1 year ago)
L Morris
Great agent..motivated and very good communication. Was pleased how the purchase went. Happy to recommend them... Read more
Buyer
8th Dec 2023 (2 years ago)
J Eldridge
Greg has helped us so much. He did a fantastic job and would highly recommend.... Read more
2nd Mar 2022 (4 years ago)
R Gent
I had the sad responsibility of selling the home of a much loved aunt who died this year. Throughout the whole process from marketing the property, handling the viewings, dealing with the offers, progressing the sale and doing the meter readings at the end I received great support from Ibbett Mosely's Borough Green office. I was kept informed on progress which was particularly important as I live over 30 miles away and Covid restrictions of one type or the other were in operation throughout. There was not a time where I felt other than on top of the situation - Ibbett Mosely looked after me well during a fairly stressful time and I am grateful to them.... Read more
Seller
23rd Nov 2020 (5 years ago)
Took the property off the market after 8 months with no offers and no viewings for the last 4 months. Plan to put it back on the market in the Spring with the same agent. I felt that the agent did not really push and it was I who instigated two price reductions.
Difficult time to sell this property which is a bit unusual in that the living area is upstairs for the views.... Read more
Seller
4th Dec 2019 (6 years ago)
W Kauffman
Testimonial from Bruce
"I would like to congratulate you and your colleagues on the professionalism of your approach. It makes a refreshing change from some of the estate agents we have consulted.”... Read more
24th Jul 2018 (7 years ago)
S Cole
A great and well motivated team with hardworking and trustworthy staff. ... Read more
26th Apr 2017 (8 years ago)
S Picano
I made a cash offer with conplition very fast and no survey a month ago with this agency (branch in borough green) they are very bad in communicating with customers they just will not bother in letting you know what was going on.i was very patience in waiting and was told they were going to wait for the monday coming so we could made a best and final offer but never happened!never told me they sold it without a chance to increase it i had to call after days of not hearing from them.
Very unprofessional on the buyer but for sure on the seller also who would have had a chance to get more money!!... Read more
Buyer
18th Nov 2016 (9 years ago)