
I rarely leave negative reviews, but unfortunately my experience with this letting agency was extremely disappointing.
Throughout my tenancy, communication was often unprofessional and intimidating rather than helpful. Instead of treating tenants with respect, I frequently felt pressured and dismissed whenever I raised concerns.
I was served notice to leave the property with the explanation that the landlord wanted to take it back. However, shortly afterwards, I found the same property being advertised for rent again at the same price. This left me feeling that I had not been given the real reason for ending my tenancy.
The return of my deposit was also handled very poorly. It took more than 60 days to receive my deposit back, with the agency repeatedly stating that the landlord was holding it. As the managing agency, I expected them to resolve this much more efficiently. They also proposed deductions for cleaning, despite the fact that I had professionally cleaned the property, spent additional money repainting parts of the house, and left it in excellent condition. When I asked for photographs or any evidence to justify the deductions, none was provided.
As an international tenant whose first language is not English, I often felt that my concerns were not taken seriously and that I was at a disadvantage during discussions.
Overall, I found this to be one of the least professional letting agencies I have dealt with. I believe good letting agencies should communicate honestly, treat tenants fairly, and support both landlords and tenants in a transparent and professional manner. Unfortunately, that was not my experience.... Read more
Tenant
28th Jun 2026 (7 days ago)