Carmen-Eveline

They seem to only be a 4-5 star letting agent if you are a landlord or seller. If you are renting with them good luck to you. Really slow response times, been without a washing machine for months, reported it as per procedure and they did send someone to see it, the guy told me it is indeed broken and he’ll get back to us/them, and have heard nothing since! Having to do my laundry by hand since before the new year, it is depressing. Hoping that they will one day remember we have been paying rent on time for 8 years without any issues and have done our best to keep the property in good condition. Tried to phone about this before the holidays and some guy answered, didn’t even give his name and hung up halfway thru me trying to ask about this issue, I even made sure to call outside of lunch time to make sure nobody was inconvenienced! I understand that they manage alot of properties and it is probably not easy. They probably do their best but there really should be a faster reaction to fixing something as necessary as a washing machine that did come with the flat. Just really sad, but what else can you do, leaving an honest review I suppose... Read more
Tenant
11th Jan 2026 (9 weeks ago)
S Russell
Great service and staff, much better than the dismal Hoppers.... Read more
29th Nov 2025 (16 weeks ago)
A Wright
The team at Lomond are extremely helpful and professional. Not only are they a pleasure to work with, they are also brilliant at what they do and made our move as straightforward as possible. Would highly recommend them.... Read more
20th Nov 2025 (17 weeks ago)
S Thomson
Lomond recently handled the sale of my mother-in-law’s home in Troon. The team were fantastic - keeping us regularly updated on viewings and interest in the house. It made what could have been a very stressful job really straightforward.... Read more
Seller
22nd Sep 2025 (25 weeks ago)
H Mackie
Absolutely fantastic, Rachel couldn’t have been more helpful and honest. What a great price they got for my property, recommend Lomond 100%.!... Read more
Seller
7th Aug 2025 (7 mo. ago)
L Nicol
Highly recommend. They made the selling / buying process really easy! Very easy to make contact with for any questions we had throughout. Thanks again to Joe & the team!... Read more
Seller
15th Jul 2025 (8 mo. ago)
D Nicol
The team at Lomond Property were amazing from start to finish and very easy to deal with when selling our house. Would highly recommend.... Read more
Seller
15th Jul 2025 (8 mo. ago)
L Kelly
We recently sold and purchased with Lomond Prestwick and are absolutely delighted with the level of customer service we received. Joe and Rachel are very professional, friendly and proactive. We would 100% recommend Lomond to friends and family.... Read more
Seller
14th Jul 2025 (8 mo. ago)
C Nicol
We can’t thank Lomond Property enough for how professional and helpful they were throughout our whole process. Highly recommend!... Read more
D Davies
Rachel is a pleasure to deal with, everything went as planned, highly recommended ????... Read more
L Paton
Rachel at the Prestwick office kept us updated about enquiries on our property and sought feedback from viewers. Staff were available 7 days a week if I needed them. Happy to recommend Lomond Property.... Read more
Seller
1st Jun 2025 (9 mo. ago)
Joe and Rachel were fantastic, always keeping me up to date, calls, texts and a WhatsApp group. Nothing was too much trouble. Very knowledgeable and achieved a very good price for the property with excellent marketing, photography, drone video and social media.... Read more
Seller
27th May 2025 (9 mo. ago)
S Bragg

Really disappointed in rental service.
Property was filthy when we moved in and required several things to be fixed/sorted all of which took persistent chasing for over a month/2 months to get sorted. All of the issues had been raised prior to rental agreement and had been agreed to be sorted ahead of our move in date, examples are: a simple lick of paint as walls were filthy, dishwasher needing replaced as broken, oven being cleaned, carbon monoxide alarm being updated as out of date, wardrobe doors, bedroom doors fixed as not able to open/shut)
Luckily we had no problems following this and didn't need to deal with them throughout our tenancy.
When we moved out we struggled to get any communication regarding our deposit despite leaving the property in significantly better condition than when we moved in. After weeks of radio silence we eventually got the deposit back through the Safe Deposit Scotland once the 40+5 default days had passed as per Safe Deposit Scotland policy.... Read more
Tenant
24th Apr 2025 (10 mo. ago)
B Judd
Very disorganised. Despite being told we was top applicants for a property and changing our move in date to accommodate, they told us they 'picked who applied first' because the person dealing with the property was 'off sick'. Our application was slightly later (still on the same day of receiving), was because they had spelt our email address wrong on the original forms they sent to us.
We also had to chase numerous times about the application (after we was told on Friday we were the top applicants), despite being told multiple times we will get a call back.
The lady we spoke to was called Lisa.... Read more
Tenant
15th Apr 2025 (11 mo. ago)
D Moran
I recently sold my home in Alloway through Lomond. I can honestly say I have never had a better experience of selling than I have with them (and I’ve moved several times). They were friendly and professional throughout and made the whole process as easy as moving can possibly be. Rachel was always on hand to answer any queries and provide updates when needed. Would highly recommend them :)... Read more
Seller
24th Mar 2025 (11 mo. ago)
P Tyrrell
Rachael and Lomond Property in Prestwick were brilliant. Rachael went above and beyond in all aspects of the process. Would highly recommend.... Read more
2nd Mar 2025 (1 year ago)
P Scrace
From start to finish, our whole experience with Lomond was fantastic! Rachel and Joe went above and beyond to make the whole process feel comfortable but professional. Faultless throughout. Can't recommended enough! Thanks again... Read more
25th Feb 2025 (1 year ago)
L Smith
Paula is a great to deal with and always on the ball 5 stars to paula... Read more
23rd Feb 2025 (1 year ago)
P Onofrio
I have placed two applications for two different property's To Let and I have had no response. It only takes a minute to reply by email. Other letting agents have all responded.... Read more
Tenant
22nd Feb 2025 (1 year ago)
W Gibson
After enquiring with a few local estate agents I settled with Lomond. They offered a competitive price and were the most eager to sell my flat. The service was flawless, I had nothing to do and they worked very hard to get me the price that I was happy to accept in a very short timescale. I would highly recommend Lomond and would use again for sure.... Read more
Seller
20th Feb 2025 (1 year ago)
S Shearer
I can't recommend Lomond Property highly enough. They made the whole process of selling a home so much easier through excellent communication, advise and keeping me informed every step of the way. Not to mention their quick, efficient and wonderful advertising of the house. Thanks especially to Rachel and Joe for all your hard work.... Read more
Seller
18th Feb 2025 (1 year ago)
F Mcnair
Had an enjoyable experience with Rachel from Lomond Property during the process of selling our house. We faced problems in the early stages and Rachel had the correct solutions! Rachel was always happy to help and went above and beyond what I would have expected. Lovely, friendly and knowledgeable. Other staff were lovely too but it was mostly Rachel I dealt with. I would definitely recommend Lomond to market and sell your property... Read more
Seller
13th Feb 2025 (1 year ago)
S Williams
First class service from Rachel & the team at Lomond, stress free transaction achieving my goal within a short trouble free period. Highly recommend 5 star all the way... Read more
15th Nov 2024 (1 year ago)
D Granger
Lomond sold a property for us recently and we were very pleased with the service provided by Joe and Rachel, everything went smoothly from valuation, marketing to presale viewing service. Would recommend.... Read more
Seller
2nd Nov 2024 (1 year ago)
A Pressler
Joe at Lomonds was really helpful all the way through the process. He was always available quickly, gave great advice & ended up going back several times to sort things during the 2 months between me moving out & the purchasers moving in.
The photographer that Lomonds use did a great job of making my house look even more amazing than it was & Lomonds marketing strategy was spot on my. My house was sold the day after going on the market.... Read more
Seller
1st Nov 2024 (1 year ago)
P Thomson
Happy to recommend Lomond to anyone. Service was fast and efficient and I was kept informed throughout the viewing/offer process. Very happy with the sale price I got and can't fault Joe and the team.... Read more
Seller
29th Sep 2024 (1 year ago)
P Smyth
Lomond have recently sold 2 properties for us, as well as previous properties. The level of professionalism and detailed understanding of the local housing market demonstrated is obvious resulting in quick, hassle free sales for us. The marketing strategy employed speaks volumes for Lomond. In addition, the back up provided by the team in the front office genuinely gives the sales experience a “family” feel. I have no hesitation in recommending Lomond to anyone considering selling their home. 10/10 across the board. Well done to all the Lomond team on an excellent job! ????????... Read more
Seller
6th Sep 2024 (1 year ago)
V robertson
I was so impressed with Joe and the team at Lomonds and so glad I trusted them. Nothing but professional from start to finish. Kept me fully updated so I knew what was going on, which I think is so important. I never had to chase them up on anything or ask any questions as everything was dealt with promptly and explained. Their marketing is superb as is their knowledge. Would highly recommend.... Read more
30th Jan 2024 (2 years ago)
C Taggart
Joe and his team were on the ball from start to finish. Nothing was too much trouble. 10 out of 10. If you are buying or selling in Troon then these are the team to use... Read more
Seller
29th Nov 2023 (2 years ago)
L Lass
Brilliant agency. Staff are friendly, professional and easy to talk to. Joyce is a hunni, she's funny, happy and so easy to get on with. Never met her but I think she's brilliant. Sandy's a good old stick aswell. Go Lomonds... Read more
20th May 2023 (2 years ago)
C Macmaster
Excellent people to sell with. Quick and helpful replies, very accommodating with issues or queries that you would have. The photographer they use for listings is brilliant. Would highly recommend selling with them.... Read more
Seller
4th May 2023 (2 years ago)
H moore
I would just like to thank Lomond Property and in particular, Lesley Ann for her outstanding service and professionalism. My sale wasn't the easiest by any stretch of the imagination, however she persevered and we sold the property on the 3rd attempt having 2 sales fall through. Kept in touch and was a pleasure to deal with and I couldn't recommend her enough or Lomond Property agents. Good job.... Read more
Seller
15th Feb 2023 (3 years ago)
I McCartney
Excellent company to deal with from start to finish. all aspects were very well organised and covered. Staff were exceptionally friendly and helpful. top marks to them all.... Read more
9th Feb 2023 (3 years ago)
J Fuller
Used Lomond to let my property out and also to sell it. Really happy with the service they provided. It made selling the property very straightforward. Also bought a property from them too! Again, staff were very helpful. Thank you.... Read more
Seller
8th Nov 2022 (3 years ago)
G aaron
THEY SOLD MY FLAT IN 3 DAYS!! Absolutely first class service from all the staff that dealt with us. Would have no hesitation in using Lomond again.... Read more
Seller
8th Nov 2022 (3 years ago)
R Ross
Very helpful. Student friendly... Read more
29th Aug 2022 (3 years ago)
Chris
I have used Lomond as a letting agent for a number of years up until I decided to become a homeowner - As someone who has used lots of different letting agents over the years, Lomond has been by far the most fair and honest agent I've dealt with and would recommend them to others for sure.... Read more
Landlord
1st Jun 2022 (3 years ago)
B “BEE”
Lovely staff especially Ann and great service, would highly recommend ????... Read more
6th May 2022 (3 years ago)
P McCloskey
I turned to Lomond Property for a rental when my house purchase fell through at short notice. We weren't the easiest customers, having two dogs. I dealt with Joyce who was super helpful and negotiated a let with a landlord that originally did not allow pets.
A viewing was arranged, but on the day, my purchase was unexpectedly resurrected and I phoned to cancel the viewing. Despite having put in a lot of effort to find me a house to rent, Joyce was very nice about our cancellation.
I am grateful to Joyce and Lomond Property for the professional and caring way they dealt with me. I have no hesitation in highly recommending Lomond Property.... Read more
Tenant
9th Nov 2021 (4 years ago)
S Wallis
Excellent service and amazing landlords... Read more
4th Oct 2021 (4 years ago)
M Service
My family have always went with Lomond for any property sales and have never been let down. Joe was brilliant. He was professional, knew what he was talking about and always kept us informed throughout the process. He was always honest and approachable about any concerns I had. I definitely recommend them for any property sales as it was efficient and smooth sailing from start to finish.... Read more
Seller
11th Sep 2021 (4 years ago)
A Dunlop
Very good service,did what they said they would,I would use them again.... Read more
13th Jun 2021 (4 years ago)
A Howat
This is the third time we have dealt with Lomond Property Prestwick. We have both bought and sold properties and on each occasion we were guided in a professional but friendly manner. We were always kept up to date throughout the whole process. Now that everything is finalised I will definitely miss our wee chats. Thanks guys... Read more
Seller
2nd Jun 2021 (4 years ago)
A MacFadyen
I was a first time seller so I shopped around a lot for an agent, and I would highly recommend Lomond. They offer reasonable fixed fees, and Joe and Claire kept me updated throughout the process. They were always so helpful, honest and friendly and their local knowledge and window advertising gives them an edge over online agents in my opinion. I had interest in my flat immediately and accepted an offer within a week. I won’t hesitate to use Lomond in the future. Thanks!... Read more
Seller
8th Apr 2021 (4 years ago)
S Mackinnon
All the staff were very professional and kept us informed through COVID. Felt like they were genuinely interested in providing the best possible service as a client... Read more
1st Sep 2020 (5 years ago)
I Trainer
An excellent company. Extremely professional and friendly and they go the extra mile. This is the second time I have used Lomond and I would not hesitate to go to them again in the future. Highly recommend their services.... Read more
31st Aug 2020 (5 years ago)
A Howat
I sold my property and bought a new property through Lomond Property in Prestwick. I found the whole experience relatively stress free, even though we had Covid-19 and lockdown to cope with ! Lesley Ann was very supportive and kept me up to date with everything. All the staff were very professional but friendly too. I would have no hesitation in recommending them.... Read more
Seller
28th Aug 2020 (5 years ago)
L Meikle
Brilliant marketing and very professional to deal with. We couldn’t be happier with the service we received. I would definitely recommend Lomond to friends and family. Thanks guys!... Read more
3rd Feb 2020 (6 years ago)
L Brodie
Dealt with my house sale promptly and efficiently, would recommend.... Read more
Seller
2nd Dec 2019 (6 years ago)
B Marr
Excellent service from start to finish. Would highly recommend lomond.... Read more
6th Nov 2019 (6 years ago)
B Mac
Very professional service, staff go above and beyond for you, highly recommend, would 100% use them again in the future.... Read more
9th Oct 2019 (6 years ago)
A Speirs
Great sales team, friendly and professional who work hard to sell your property. Lesley Ann is a star! Thank you.... Read more
Seller
8th Oct 2019 (6 years ago)
A Cecchini
Great company, great team & very, very professional. A pleasure to deal with & got the job done to the highest standard & got the best deal for my house.
Would come highly recommended & a 5 star all round.... Read more
Seller
8th Oct 2019 (6 years ago)
P Smyth
First class from start to finish. If there is such a thing as hassle free home selling - this is it! Joe and Lesley Ann are both consummate professionals. Thanks guys!... Read more
Seller
2nd Sep 2019 (6 years ago)
W Elliot
I have sold property and also purchased a property from Lomond and I have found them very professional with personal eye to detail I certainly would yous them again... Read more
Seller
9th Aug 2019 (6 years ago)
A Redmond
As anyone knows moving house is very stressful but joe and co made it as stress free as possible ! Thank you for all ur help xx... Read more
6th Aug 2019 (6 years ago)
M Steel
This was my first experience of selling a house and it was a daunting prospect at first. However, Lesleyann went above and beyond to help me with any concerns, and always ‘kept me in the loop’ regarding viewers and general progress of sale. I hope I won’t be moving again for a long time, but if I do I will definitely choose Lomond! Thank you for all your help.... Read more
Seller
6th Aug 2019 (6 years ago)
M Young
Staff were very pleasant and most helpful, and I was always kept well informed with all aspects
of my enquiries. Very professional company, would recommend their services 5*... Read more
4th Jul 2019 (6 years ago)
B Wilson
Bought a property through Lomond. Found staffto be aware of local properties Professional service. Kept in touch through the purchase . No qualms in recommending them as a buyer or a seller due to their thoroughness and friendly service.... Read more
Buyer
5th Jun 2019 (6 years ago)
L Cockburn
I am really pleased with how staff handled the sale of my property. I believe they pitched my property and promoted it well. The whole process was very smooth and great value for money.... Read more
Seller
19th May 2019 (6 years ago)
S dunlop
I recently moved from one rental property to another with Lomond Properties. Special thanks have to go to Steven at the Prestwick office for going above and beyond to make my move stress free in every way !... Read more
Tenant
19th Jul 2018 (7 years ago)
N Andrew
The team across Prestwick and Irvine have been amazing during my flat sale. The team were always on hand to support me and went out of their way to make the sale easier. I had to call in a few favours to make things happen at the last minute and the team were super helpful.
Lomond also managed my property for many years . A seamless , great service for the duration, sad to leave them. Highly recommend for both Th selling and as rental agents .... Read more
Seller
8th Jul 2018 (7 years ago)