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They seem to only be a 4-5 star letting agent if you are a landlord or seller. If you are renting with them good luck to you. Really slow response times, been without a washing machine for months, reported it as per procedure and they did send someone to see it, the guy told me it is indeed broken and he’ll get back to us/them, and have heard nothing since! Having to do my laundry by hand since before the new year, it is depressing. Hoping that they will one day remember we have been paying rent on time for 8 years without any issues and have done our best to keep the property in good condition. Tried to phone about this before the holidays and some guy answered, didn’t even give his name and hung up halfway thru me trying to ask about this issue, I even made sure to call outside of lunch time to make sure nobody was inconvenienced! I understand that they manage alot of properties and it is probably not easy. They probably do their best but there really should be a faster reaction to fixing something as necessary as a washing machine that did come with the flat. Just really sad, but what else can you do, leaving an honest review I suppose... Read more
11th Jan 2026 (9 weeks ago)