G Kelly

The agents were generally adequate, though punctuality was a concern. During one arranged inspection, the agent arrived over an hour late. I had contacted the office beforehand to cancel as I was no longer available, but the agent still attempted to gain entry and became defensive and confrontational when refused access.
My main concern is with the property management companies they represent. I would strongly advise caution when dealing with properties managed by Forge Property Group. Despite being an exemplary tenant with a perfect payment record and maintaining the property to a high standard, they demonstrated extreme inflexibility.
When my partner's grandfather passed away and we inherited his cat, Forge Property Group refused to allow it despite my offer of additional security deposit and the fact other flats in the building have pets. They refused to renew my tenancy solely due to this, then served a formal Section 21 eviction notice as a "precautionary measure" despite my full cooperation.
The property was not redecorated between tenancies and basic maintenance required extensive follow-up.
Future tenants: document everything in writing and be aware that flexibility cannot be expected from this management company.... Read more
Tenant
12th Feb 2026 (5 weeks ago)
A Putt
Adam and Ben from Morgan and Sons have been brilliant to work with for over 25 years. I’ve bought and sold with them and let out houses. Very reliable, honest and kind people. Thank you Adam and Ben Morgan! ????... Read more
Seller
30th Jan 2026 (7 weeks ago)
S Ram
Ben and team were excellent in helping me to sell our house; it was a long process and with his expert advice and guidance along the way we managed to secure a sale. Can’t recommend Morgan & Sons enough, they were brilliant from start to finish and trusted them wholeheartedly throughout.... Read more
Seller
21st Jan 2026 (8 weeks ago)
A Stanley
I could not recommend Ben more highly! Ben went above and beyond to show me some amazing properties and was so kind and thoughtful. Even at the chance I would not be able to rent one of the properties, Ben still made the biggest effort to help me and ensure I was finding a place suitable for myself. 12/10 service and highly recommended.... Read more
Tenant
19th Jan 2026 (8 weeks ago)
M Bevan
Did a brilliant job in selling our Bristol rental house. As we were not around they had to do a lot of extra work which was much appreciated. They also gave us lots of sensible advice. Highly recommended.... Read more
Seller
26th Dec 2025 (12 weeks ago)
W Brown
Great communication and a caring service.... Read more
11th Nov 2025 (18 weeks ago)
I have used Morgan and Sons several times to let my property. They are friendly, professional, helpful, knowledgeable on legislation. I avoid chain letting agencies and will continue to use this independent family firm for the best service.... Read more
Landlord
27th Aug 2025 (6 mo. ago)
K Stevenson
I have used Morgan and Sons (an independent, family firm) several times to let my property. Each time Alex has been friendly, professional, knowledgeable on renting legislation, found good tenants and produced an excellent inventory. The rest of the team are similarly helpful.... Read more
Landlord
27th Aug 2025 (6 mo. ago)
J Porter
Morgan & Sons were brilliant every step of the way when we were buying our house. They were really friendly and excellent at communicating throughout the whole process. We completed our purchase in 2.5 months and we're very happy in our new home. Thank you ????????... Read more
Buyer
18th Mar 2025 (11 mo. ago)
F Bildner
Alex is terrific. Very personable efficient and doesn't miss a beat... Read more
17th Mar 2025 (1 year ago)
S Leak
I went to Morgan & sons for a property found them really helpful and friendly Cldnt do enough to help with a rental property all went smoothly and the rental house is spot on highly recommend... Read more
7th Mar 2025 (1 year ago)
Ryan
Just a short note to say thank you guys for helping me find my new flat to rent, it's really great. I won't hesitate to recommend you.... Read more
Tenant
5th Mar 2025 (1 year ago)
I Jansson

Have recently experienced one of the worst moving experiences on behalf of my cousin. The house in question was allegedly ready to be let, despite it taking anyone with even a modicum of understanding to know the house was entirely unfit for habitation. Whether it was the air freshener used by the estate agents to poorly disguise the repugnant smell in the kitchen and bathroom, the clear evidence of vermin (the knowledge of which was subsequently denied by the landlord, despite pest control having visited this property previously). The landlord also claimed there can't have been vermin due to the previous tenants having had a cat, suggesting my cousin and their partner should get one. As a result of the poison and traps strewn around in the house, the kitchen was rendered unusable from day one for a period of up to a month - as such, my cousin and their partner had to pay extortionate amounts for takeaways during the brief time they were staying in the house.
The fire door was entirely dysfunctional and would have done nothing to prevent the spread of smoke or flames (entirely illegal for an HMO), the extractor fan was hanging precariously on a single screw and extracted the air to absolutely nowhere (this too was claimed to be new). The hob itself was malfunctioning with an indicator light saying the bottom left ring was permanently on. Moreover, the safety and security of the property was entirely undermined by several broken windows that could be opened from the outside with little to no effort. The general handyman work was done by someone entirely unfit for working on a house, with paint strewn across mirrors, shelves and the floors, doors quite literally falling from their frames and broken and rotten floorboards throughout the house. Some genius had also screwed the thermostat onto the stair stringer, with its screws protruding dangerously onto the steps themselves.
While I understand that some of these issues were taken into account, the excuse offered by Morgan and Sons that this property was new to their portfolio (having had it for several months) is laughable. Someone walking around that house could tell the property was not fit for renting.
In all my years as a carpenter, and having lived in some of the worst maintained student properties in Leeds, this particular house takes the cake for being in utter disrepair. Shame on Morgan and sons and the landlord Clive Diaz, for offering this property on the market with the expectation for the tenants to not pick up on so many of these startlingly obvious flaws with the property.
One final note, we found it funny to see the property listed for sale just a week after moving out, perhaps because the landlord didn't want to actually address a single one of these issues.... Read more
15th Feb 2025 (1 year ago)
B Jansson

It’s difficult to give constructive criticism when you, as letting professionals, use not having “dealt with this property previously” as pitiful avoidance of taking responsibility for a property you take on as a rental. As letting professionals to say that “you had no prior knowledge of any issues” casts serious doubt and incredulity on your abilities to carry out your job properly. The smell in the kitchen was overwhelmingly bad and the air freshener left out on the work top evidenced that something was seriously amiss! How would rental professionals not have noticed the rat traps left in various places under the kitchen work tops as well as outside? How would rental professionals not have checked out basic issues such as security and missed the clearly broken downstairs windows which were a blatant security issue? How would rental professionals not have noticed doors hanging off hinges, nails sticking out of floorboards, broken floorboards which could cause substantial injury if stepped on, damp seeping through walls without transparent information on how this was being treated, an extraction hood literally hanging dangerously loose from the wall?
Yes, you brought in pest control immediately once the serious issue was raised again as soon as the tenants moved in. However, to even expect tenants to live in a house where the treatment lasts 4 weeks with the inevitability of an even greater stench as rats were caught and decayed, not to mention hygiene, is beyond absurd. Yes, you contacted a glazing agent but without explicit agreement by the landlord to provide significant finance this was merely a meaningless platitude on your part.
Yes, you returned all monies quickly. Well done!
The landlord preferred the option of releasing the tenants from this substandard property rather than dealing with and financing any of the significant issues. He mentioned that he might sell the house when he reluctantly arrived at the house to remove the cleaning products hilariously used to tackle the kitchen rat infestation.
And now, you are selling this house. The descriptions you provide for prospective buyers tell another story, highlighting your impeccable attention to detail, truth and transparency. Lol... Read more
Tenant
14th Feb 2025 (1 year ago)
J ahmed

Plus side, my daughter and friends were released from contract very quickly. Downside, they had clearly not completed a proper inventory as the place was rat infested, broken windows that left them vulnerable, a broken extractor fan that was dangerously hanging off the wall. You claim that you didn’t know about the rats but there were old traps from where the pest control company had been there before.. why didn’t you thoroughly check the property. That is your role as an estate agent?? This house was not habitable and yet you somehow missed all of the problems and allowed people to move in. Again, thank you for ordering contractors to look at the work, but by that time unfortunately, we had met the landlord and the idea of dealing with this sullen, unpleasant man while work was being done was unacceptable. You need to do better when inspecting and letting. Yes my daughter and her friends viewed the place with rose tinted glasses, yes they should have looked closer.. but it is YOUR responsibility to make sure the basics are safe, hygienic and habitable. Outrageous that vulnerable people without a voice or support end up in properties like this and too scared to say anything as they may not have the option to move to family/friends. Shame on you and shame on the landlord... Read more
Tenant
14th Feb 2025 (1 year ago)
Vilte
Avoid at All Costs – Dishonest and Unsafe Rentals
I had an absolutely terrible experience renting a property through Morgan & Sons Letting. They knowingly rented out a house with broken windows, a rat infestation, and serious safety hazards without disclosing any of these issues.
The property was in horrible condition—doors were literally falling off the hinges, and screws were sticking out of the floor, making it a dangerous place to live.
Their lack of responsibility and blatant dishonesty make them one of the worst letting agencies I’ve ever dealt with. If you’re considering renting from them, stay far away unless you want to deal with endless problems and zero support.... Read more
Tenant
14th Feb 2025 (1 year ago)
M Dyson
Morgan & Sons were extremely helpful and kind throughout our house-buying process,
Adam made it all seem doable and straightforward which as first time buyers we really appreciated. Would really recommend.... Read more
Buyer
3rd Jun 2024 (1 year ago)
N Sinclair
Brilliant Service with personal touch... Read more
18th May 2024 (1 year ago)
M Abdullahi
Great service, very professional. Highly recommend. Thanks Adam and Ben for all your help with the sale of my property.... Read more
Seller
10th May 2024 (1 year ago)
O Isaev
Very friendly and helpful customer service, caring and dedicated.... Read more
29th Apr 2024 (1 year ago)
W Rice
I was a first time buyer and Alex Cope from Morgan & Sons made the whole process easy and understandable.
Alex kept moving everything along as fast as she could, was very responsive and was very flexible for when I wanted to do repeat viewings.
I highly recommend Morgan & Sons. Thank you Alex!... Read more
Buyer
8th Mar 2024 (2 years ago)
M Williamson
Adam was incredibly helpful with my first-time house purchase! I would 100% recommend the Morgan & Sons for their personal, experienced and professional approach. Adam's priority was getting a property and price that was right for all parties, I felt like I was in good hands.... Read more
Buyer
2nd Jan 2024 (2 years ago)
R Wilson
Very informative and helpful.... Read more
14th Dec 2023 (2 years ago)
D Ryan
Great company and I would definitely recommend to anyone.
I was really struggling to gain a response from online viewing requests so I decided to pop down the road and visit the estate agents on a Saturday as I had the weekend off work. Adam unfortunately did not have any flats that met my requirements but helped me so much with understanding the rental market and what I should be doing to get viewings confirmed...Adam's advise and time really helped me and will be forever grateful for that.... Read more
Tenant
6th Sep 2023 (2 years ago)
T Mayo
Wonderful estate agents who worked really hard on our purchase and to make things run as smoothly as possible.... Read more
Buyer
21st Jul 2023 (2 years ago)
M Anstice
Excellent and friendly service for both lettings management and sales.... Read more
21st Jul 2023 (2 years ago)
M Thomas
Very friendly, fast and efficient. Would recommend to anyone.... Read more
26th Jun 2023 (2 years ago)
C Featherstone
Being a first time Landlord I was looking for a bit of guidance and help through the process especially after being messed around for a month by a different company. Ben came round swiftly for an appraisal and spoke alot of sense, he helped me through everything. Everyone at Morgan & Sons made everything so straight forward, I would highly recommend using them.... Read more
Landlord
12th Dec 2022 (3 years ago)
R Crow
We recently bought our home via Morgan and Sons and they were so helpful. Really easy to communicate with and happy to help with queries about all aspects of the process - which was great because as first time buyers, we had loads! Thanks to the whole team, but particularly Ben.... Read more
Buyer
22nd Oct 2022 (3 years ago)
E Mason
Recently purchased our first flat and Morgan & Sons - Adam, Alex and Ben - were, alongside our broker, by far the most helpful people in the whole process.
As first time buyers we had a lot of questions to ask and Morgan & Sons were always happy to answer and make suggestions that could help us move the process along.
We came across a few difficulties which might have made us homeless for a period of time if we didn't manage to pull the process off. It felt like Morgan & Sons were concerned about our predicament, even if they weren't able to control certain things (searches coming back, solicitors pace...) they always tried to push things along where they had power to do so.... Read more
Buyer
21st Sep 2022 (3 years ago)
O Guiver
My partner and I recently bought a house through Morgan and Sons and we can’t thank the team enough. Alex in particular was absolutely fantastic and lovely to work with :)... Read more
Buyer
12th Aug 2022 (3 years ago)
D Watts
We’ve used this agency twice to rent a house in BS5. Excellent service from Ben and the team on both occasions.... Read more
Tenant
7th Aug 2022 (3 years ago)
T Simmons
Adam is by far the best letting agent I've had the pleasure of meeting.
Most letting agents either do not respond, or when you call for help, make it very clear they want you off the phone ASAP.
Adam took the time to call, better understand my situation and provide an excellent service. Highly recommended.... Read more
23rd Jul 2022 (3 years ago)
A Bailey
I found Morgan and Sons to be very efficient, proactive and excellent communicators. Alex was helpful and friendly and I would highly recommend using their services.... Read more
15th Jul 2022 (3 years ago)
J Stafford
Great experiences with the team, all very nice and easy to contact.
Would recommend highly.... Read more
24th Jun 2022 (3 years ago)
J Stanovnik
I have recently bought a house through Morgan & Sons, and it has been a lovely experience. Adam was curteous, professional and helpful, even helping guide me through the conveyancing process as my solicitor proved useless. A bottle of prosecco when I went to pick up the keys at the end of the process was a lovely touch. I felt that I was dealing with people who know the local area well, and really are aware that they are dealing with real people buying themselves homes unlike some other estate agents that I experienced, who were more pressuring and transactional.... Read more
Buyer
30th Mar 2022 (3 years ago)
J Excell
16 years after first using Ben and Co to sell a house I can’t recommend them highly enough. Ben, Adam and Alex were all highly responsive to queries and kept me informed throughout the sale process. Their local knowledge is second to none. I won’t hesitate to use Morgan & Sons again when purchasing or selling property in East Bristol. True professionals and very nice people.... Read more
Seller
23rd Nov 2021 (4 years ago)
J Shazza
Brilliant ???? service and advice. Enquiries were always dealt with professionally.
I definitely recommend.
A well run business and a asset to the community ????
Signed
A very happy customer ????... Read more
4th Nov 2021 (4 years ago)
H Futcher
My flat was sold in March and we finally completed in October after six long months. As a ‘first time seller’, Alex Cope went above and beyond and spent significant amounts of time patiently helping me to navigate processes, procedures and mountains of paperwork. The conveyancing process was difficult and complex and Alex helped me to successfully navigate the complexities that arose during the sale.
Alex’s attitude is wholly professional, she is knowledgeable, goes out of her way to be helpful and kept my hopes up with her friendly, kind and generous spirit during some difficult points of the sale. As I no longer live anywhere near Bristol, Alex even went and took my final meter readings for me.
I cannot thank her enough for her efforts and would recommend Morgan and Sons highly!... Read more
Seller
23rd Oct 2021 (4 years ago)
M Gaik
We used the very professional estate agent Morgan&Sons to rent out our house in Bristol. It was 5 star service, very professional, good value and very client focused. Thank you Ben- well done. I will spread the word and recommend your service as I trully believe it is the best. Maria and Maciej... Read more
Landlord
31st Jul 2021 (4 years ago)
J summerhill
Great team at Morgan’s always friendly and helpful !... Read more
24th Jun 2021 (4 years ago)
D Hayden
I've been a customer of Morgan and Son's for many years and have seen them very much as an ally in the property market. Every time I do business with them, I always receive the highest level of customer service and focus and I can't praise them highly enough for their dedication and commitment to not only the local area of Easton but the wider market in Bristol. Thanks to the entire team and I'll be doing all my future property business with yourselves as you're the best in Bristol by a long shot!... Read more
10th Jun 2021 (4 years ago)
Stuart
I recently bought a house that was being sold through Morgan & Sons and they are fantastic. Alex is super friendly and responsive to emails and calls, and Ben was also brilliant. Couldn't fault them at all from start to finish, would highly recommend.... Read more
Buyer
7th Jun 2021 (4 years ago)
J Webb
Sold a flat through them. They are hardworking and communicate effectively, and have a very good awareness of this local market. I would happily recommend them.... Read more
Seller
1st Jun 2021 (4 years ago)
I just bought a house from Morgan And Sons, and they were very professional and easy to deal with, Ben was very knowledgeable about the process and helped me through the buying process. That gave me time when viewing the property unlike some other agents who just rushed me around the viewing. Great company great staff. Thanks for all your help... Read more
Buyer
5th May 2021 (4 years ago)
Blkivory
I have bought from them and I have sold through them and experienced excellent service and you couldn't ask for more. I would definitely recommend them to others.... Read more
Seller
24th Apr 2021 (4 years ago)
J Stewart
Me and my partner bought our first home through Morgan & Sons. They made us feel so comfortable and relaxed, particularly during the house visits and price negotiating. They communicated so effectively and went out their way to help things move along more quickly and dealt with the solicitors effectively. They were so reliable and trustworthy. Alex and Adam were amazing and we will be recommending them to our family and friends.... Read more
Buyer
2nd Mar 2021 (5 years ago)
F Ioan
Good... Read more
25th Feb 2021 (5 years ago)
S Wotton
I’m a contractor carrying out work on there properties very efficient and professional any queries dealt with very quick would recommend this company... Read more
29th Jan 2021 (5 years ago)
M Goode
Would have no hesitation in recommending them. Alex was absolutely brilliant and chased/answered every query we had about our house purchase.... Read more
Buyer
28th Jan 2021 (5 years ago)
R Holditch
I recently sold my house in Easton. Morgan and sons were fantastic during a very difficult time to buy and sell properties during a pandemic. Ben gave me very good advice and guidance right at the start which resulted in a qualified buyer within a week of listing. Through out the conveyancing process Ben, Adam and Alex kept me informed and used their knowledge of the process to deal with the issues that arose given the pressure the solicetors are under at the moment. They kept my buyer informed and kept things moving forward. Morgan and sons is a excellent local estate agent who are far ahead of their competitors who I experienced when i brought the house a few years ago. Thank you Morgan & Sons for such a great job during very difficult times.... Read more
Seller
25th Jan 2021 (5 years ago)
A Park
It was an absolute pleasure working with Alex on the purchase of our new home. She couldn't have been more helpful. Thanks for you help!... Read more
Buyer
22nd Jan 2021 (5 years ago)
Jack
Hardworking team, would recommend & use again. Thanks especially to Alex & Ben :)... Read more
23rd Dec 2020 (5 years ago)
A Vasilescu
I’ve just purchased my first property through Morgan & Sons and it’s been a dream! Alex was so helpful, always answering promptly to my emails/phone calls (even when I was calling 3-4 times a day haha). She really did go above and beyond ensuring that the sale goes through, chasing solicitors, keeping me up to date etc. I would definitely recommend this company, everyone is very friendly, helpful and efficient and I will most surely use them if I need a real estate agency in the future. Thank you for helping me navigate this journey!... Read more
Buyer
18th Dec 2020 (5 years ago)
P Hunt
I dealt with Morgan and sons estate agents about six years ago
purchasing a slightly run down property. They were very helpful with
their advise and knowledge about the area. I have renovated the property
and lived there for four years. My circumstances changed through work
and Morgan and sons found me a very good tenant who looked after the
property and always paid their rent on time. I have returned to Bristol
recently and not only did Morgans sell this property very quickly but have
now found me my new home. Very good family run business which has
continued to be totally responsive helpful and professional.
Thank you 5 stars.... Read more
Seller
25th Nov 2020 (5 years ago)
J England-Boulton
Over price houses...... Read more
13th Nov 2020 (5 years ago)
A Obarska
We had a very good experience with Morgan agents, the opposite to what we went through with Ocean or CJ Hole (stay away from those!). They were helpful and polite. Everything was smooth and quick, yet professional, e.g. secure way of sharing your sensitive private information. Recommend if you want a break from incompetent agetns trying to make their commision on you when you're going through a stressful time.... Read more
1st Nov 2020 (5 years ago)
A Cheek
The best at buying, selling letting and mortgage broking. Local family firm. Excellent.... Read more
9th Oct 2020 (5 years ago)
J Croft
Alexandra at Morgan and Sons was absolutely brilliant from to start to finish when we went through the process of purchasing a property, she went above and beyond to chase solicitors when things were dragging, helped us plan the refurb and was really friendly and professional throughout what can be quite a stressful process. highly recommend!... Read more
Buyer
7th Oct 2020 (5 years ago)
K Staniforth
Morgan and Sons were super professional from start to finish when seling our house. They offered a very competitive fee and their knowledge and experience is great. Despite a few set backs (including a global pandemic) they were always on the end of a phone with a positive outlook and very useful advice.
All members of the team were helpful and great at communicating with us. I would highly recommend.... Read more
Seller
21st Sep 2020 (5 years ago)
Jonty
Very impressed with the high level of service and practical advice I was given. It's great to deal with a friendly, family run company that knows the business inside out. They've been around for ever and it shows. I'll take knowledge over sharp suits every time ! Thanks again guys.... Read more
6th Aug 2020 (5 years ago)
L Shellard
I have dealt with Alex for a number of years at Morgan's. She has always been organised when arranging for us to quote for roofing works and making sure everybody is kept in touch with any proposed works booked in. I have no hesitation in reccomending any landlord to them as they get the job done. Thanks for the work and the good service you provide to your tenants and landlords.... Read more
Landlord
2nd Jun 2020 (5 years ago)
L farnon
I can highly recommend this estate agency especially Alex. She gave me good advice and helped me when I needed it most.... Read more
18th Nov 2019 (6 years ago)
I Pritchard
Very efficient, helpful and friendly staff.... Read more
12th Nov 2019 (6 years ago)
L Ricketts
I was helping my friend whilst she was trying to find a flat to rent in St George and I just thought everyone we were involved with at Morgan and Sons were very polite, professional, and helpful!! They really put my friend at ease!
I was especially impressed with one particular lady - Alex - she was so knowledgable about the finer details and was able to answer any queries or questions my friend had. I thought she was particularly helpful!!
I would thoroughly recommend them and will definitely use their services in the future... Read more
Tenant
2nd Aug 2019 (6 years ago)
T Johnson
Morgan & Sons provided an exemplary service as agents during the sale of my property on Sefton Park Road in May 2017. Having sold and purchased a number of properties in the Bristol area and experienced varying levels of customer service. I consider Morgan & Sons to be absolute professionals. I would not hesitate to work with them again.... Read more
Seller
15th Jul 2019 (6 years ago)
Dommo
This is my second time using Morgan and Son and they've been great on both occasions. Ben and Adam spent time to find me the right flat (first time) and house this time. I have kids and a dog and have struggled with other agents to find somewhere suitable but they went out of their way to get me a suitable home. They also returned my deposit with no delay or hassle when I moved from my flat. Great place and great team.... Read more
Tenant
30th Apr 2019 (6 years ago)
A Hall
Exceptionally poor customer service.... Read more
2nd Feb 2019 (7 years ago)
K Schmidtke
Brilliant service at a great price. Unlike all other letting agencies, Morgan and Sons have offered the most competitive agency fee. Adam Morgan was most helpful at the viewings, via email and over the phone. I have never had any problems getting hold of him and all requests have been dealt with promptly.... Read more
17th Aug 2017 (8 years ago)
J Faulkner
Do not rent through this company! Absolutely abysmal customer service. Took 38 Days to return a deposit for no reason at all apart from sheer incompetence.Almost impossible to contact if you have an issue. Lots of being fobbed off I've never known a company who's email server 'Breaks" so often. They send workmen round without appropriate notice.The tenant who lived above me used to beat up his girlfriend and was then evicted, i was then told as a lone female that he still had keys to the building and if he tried to enter to call the police it then took them more than a week to change the locks. I was told by one of their workmen that my dripping boiler would never be fixed as they had bought a dodgy batch of boilers for cheap and they really didn't care about it. There where so many more issues with them as well. Avoid like the plague.... Read more
Tenant
9th Aug 2013 (12 years ago)