A Guta
Great friendly and proffessional staff. Made us feel welcomed and appreciated specially by Patrik. Thank you and will see you again... Read more
28th Mar 2022 (3 years ago)
R Shimell
I am so far very unimpressed with Moss & Co who provide block management at my building. They have either ignored or not responded fully to my emails and appear to be very behind with their paperwork. I am still awaiting an adequate response to an email I sent over 2 months ago. I would not use them if I had a choice in the matter.... Read more
21st Mar 2022 (3 years ago)
S Shi
Tenant since 2017. From initial viewing and through the common issues with old houses in Wimbledon, Moss & Co has been incredibly helpful, resourceful and a special big shout out to Julie who’s a gem! Even during the ‘covid pandemic lockdown’ we had repairs managed and completed. Having lived in six countries we’ve been through many owned and rented homes, and this rental has truly felt like a home.... Read more
Tenant
25th Jan 2022 (4 years ago)
G Galloway
Completely useless. I would avoid at all costs. They don’t keep tenancy agreements updated and the flats themselves are covered in mould which this company refuses to accept. They are incredibly unresponsive unless you hound them and it’s quite frankly an exhausting experience. I haven’t lived in the property for two months, I’m still on the tenancy agreement (even though they approved the change in tenant) and still getting confidential emails that I shouldn’t be seeing.
Horrendous company.... Read more
Tenant
29th Nov 2021 (4 years ago)
A Dosumu
Ash is a great agent! He got me my first house in London after going through so many houses and agents, Ash finally showed me my home. Friendly and professional. Exceptional service... Read more
Buyer
31st Oct 2021 (4 years ago)
R Zaffarani
It's been two months since I rented a house with Dominic from Moss & Co. *Dominic* is an excellent professional and made sure everything went smoothly throughout the process: always present and always answering my questions.
No matter how fast London is, this team is ready to help you find your new home!
Dominic was very patient with me, mainly because I had had so many fears and doubts since I had just transferred to London.
I highly recommend this real estate agency that offers a quality and fitted service to the clients.
Congratulations Moss & Co and thank you so much Dominic!
* That's the way I found to thank you for all the patience, speed and respect you showed.
Keep it up! This is your big difference!... Read more
Tenant
20th Sep 2021 (4 years ago)
J M
Myself and a friend rented through Moss & Co for about 6 years.
Throughout the whole time they were very reactive with any maintenance issues that popped up and well as dealing with some communal area problems too.
Very responsive, they had a clear moving out procedure and were fair with the deposit.
Neither of us would hesitate to use Moss & Co again.... Read more
Tenant
18th Sep 2021 (4 years ago)
K Winslow
I am currently having to take both the agents and my Freeholder to court. They are useless as agents. They never respond. In the last month they have disavowed any responsibility for management only to turn around and take it over a again after 5 weeks. However, they still refuse to communicate.... Read more
7th Sep 2021 (4 years ago)
J taggart
Moss have been managing a property of ours in Waterloo for some years now and we have been very happy with their service. They are both personable and professional. They have also undertaken to find tenants for another property in Battersea. While not always successful in this, when they have found tenants all has gone smoothly. We really like the personal attention they give us.... Read more
Landlord
26th Mar 2021 (4 years ago)
I Jee
He is very kind and good at showing and explaining the flat in detail. Thank you so much.... Read more
25th Jan 2021 (5 years ago)
A London
Very good agency indeed, highly recommend... Read more
17th Jan 2021 (5 years ago)
N D
Very responsive local team... Read more
4th Nov 2020 (5 years ago)
Yordan
Easy to work with and know their field well. Would certainly recommend Mr Thomas as a contact.... Read more
2nd Nov 2020 (5 years ago)
D brooks
Good friendly professional team.... Read more
16th Oct 2020 (5 years ago)
E Howard
very professional.... Read more
29th Sep 2020 (5 years ago)
M Wright
Went for a viewing, they were on time, professional and responsive.... Read more
23rd Sep 2020 (5 years ago)
A Siddiqui
As majority of estate agents, they discriminate against people with low income & who have to be on benefits because of health conditions etc.... Read more
18th Sep 2020 (5 years ago)
K Ullyett
Marcus and his team are very efficient and the viewing of jobs on the platform if very beneficial being a foreign landlord and freeholder .... Read more
Landlord
2nd Jul 2020 (5 years ago)
J Grey
Jon, Grazna, & Dominic have been so friendly & professional over the years. They have taken the worry from me more than you can believe, and I'm a worrier!
They collect rent on time with no fuss, they fill properties with good tenants without even a months gap..ever.
I am totally blown away by their professional operation, they rock for me! I cannot say in a few words how they have helped us. Knowing an operation like this is supporting you, is worth so much. I have worked with Moss & Co now for nearly 20 years & they never once disappointed.
Thank you so so much
James Grey... Read more
Landlord
15th Jun 2020 (5 years ago)
G Robinson
We have had some real problems with our previous management. Moss&Co have helped resolve the issues really well. In concluding our freehold purchase, accounting issues and much more. Thank you.... Read more
26th Mar 2020 (5 years ago)
A Sirrett
Moss & Co. handled both the refurbishment and re-letting of my flat in Raynes Park. Julie, who handled the refurbishment, was brilliant and arranged all the contractors and work to be done professionally and to a high standard.
Dominic and the lettings team did an equally excellent job securing tenants quickly and with a minimum of fuss. The communication, advice and feedback throughout the project was excellent and I cannot rate them highly enough.... Read more
Landlord
23rd Jan 2020 (6 years ago)
J Doe
Was thinking about using this agency to rent. I chose not to due to an unprofessional attitude. They didn't respond to any emails and didn't return my phone calls. Decided to stay clear as I didn't feel comfortable entering into a 12 month contract with them.... Read more
15th Oct 2019 (6 years ago)
M Homes
We are a property company and Moss & Co manages a couple of sites for us in the London area. I find Moss & Co very responsive, prompt, helpful and professional. It is a capable and experienced team who understands all of the processes in managing property.
Compared to other management companies we have had - that win management contracts, then fail to manage them properly, Moss & Co has been great to deal with.... Read more
1st Jul 2019 (6 years ago)
J Bauer
I am a new lease holder in a Wimbledon block which Moss & Co manage. So far I am very impressed with their service and constant updates. A special thanks to Marcus for being responsive and always available for my calls. I highly recommend them for residential block management. Their automation and online systems are great... Read more
24th Jun 2019 (6 years ago)
S Johnson
We were very happy with Moss & Co as our agents! Whether it was a phone call or text message, they were always quick to respond. As we are new to Wimbledon we found them very knowledgable about the area and honest. Dominic or Jonathan were always available and helped us make a smart rental decision. We truly enjoyed working with them and would highly recommend Moss & Co.... Read more
Tenant
20th Jun 2019 (6 years ago)
M Tranter
We had a previous block management company who caused us a lot of problems- Moss and Co were a fantastic support in helping remove our previous company and assisting us in rectifying all the areas which were previously neglected. Marcus at Moss and Co is extremely diligent and patient and all of our requests are dealt with promptly. Couldn't recommend them enough if you have a property that needs managing in the area. Thanks guys... Read more
30th May 2019 (6 years ago)
A M
Honest, personable and reliable: Grazya, Jon and Dominic have been consistently helpful and provided me with excellent service over the years - and have recently secured me some great tenants again. I highly recommend them.... Read more
Landlord
14th May 2019 (6 years ago)
C Bradshaw
We have always received excellent service from the team at Moss, who have managed our rental property for the last five years.... Read more
Landlord
15th Apr 2019 (6 years ago)
J Glahn
Very surprised to read these 'good' reviews. The block management service we received, being polite, was atrocious. No jobs were completed, accounts not up-to-date, filing dates missed; T&Cs not adhered to - the list is endless. Even now, 6 months since terminating our contract, we are uncovering serious issues. I strongly recommend that you do not use them.
Jon, I most certainly was a client but a silent one watching from the sidelines how you handled the running of our block and the way you spoke to my fellow leaseholders. I stand by what I said.... Read more
27th Feb 2019 (7 years ago)
J Thorburn
Thanks Guys, great rental and property management service!... Read more
Landlord
7th Nov 2018 (7 years ago)
Alex
The worst letting agency I’ve used. They charge extortionate fee’s, provide an awful service and find silly and false reasons for charging you extra at the end of the tenancy. Do yourself a favour and find a different property to buy/rent don’t use them!!... Read more
28th May 2018 (7 years ago)
A thorburn
Recently sold my house through moss&co,excellent service and friendly staff... Read more
Seller
4th Dec 2017 (8 years ago)
M David
Always proactive & friendly to deal with... Read more
26th Sep 2017 (8 years ago)
N Silva
Excellent service is provided. Good and reliable tenants are found. References are checked by Moss & co before signing the agreement. Tries to get the market rent for the Landlord. Recommend highly to any prospective Landlord.... Read more
Landlord
30th Aug 2017 (8 years ago)
R Burnham
Great set of estate agents. Fantastic service before moving in and great aftercare - always quick to action any issues.... Read more
Tenant
5th May 2017 (8 years ago)
L H
Awful. I am being asked to pay for the services of the company they hire to check over the property when I moved out which is £85. Also, even though I spent hours making sure it was really clean they had still asked me to pay over £200 for the flat to be professionally cleaned. Totally unreasonable.... Read more
Tenant
19th Jan 2017 (9 years ago)
T Horeni
Viewing okay.
Deposit held for a week ...
no picking up phone ...
when I called from the other number, call picked up!!!
But offer not accepted!
Well done guys ...... Read more
3rd Nov 2016 (9 years ago)