S Begum
I agreed a purchase on 5 Whitburn Avenue which was marketed and confirmed in the memorandum of sale as freehold. After instructing solicitors and incurring costs and a level 2 survey, it later emerged during conveyancing that the property was subject to a short lease of around 12 years, fundamentally affecting value and mortgageability.
I withdrew immediately once this came to light. Despite requesting written confirmation that the sale was no longer proceeding, my emails were not responded to.
This experience caused unnecessary stress and wasted legal costs. Buyers should independently verify tenure before proceeding.... Read more
Buyer
23rd Jan 2026 (8 weeks ago)
M Jobbar
I assisted my daughter with a proposed purchase through this agency and was directly involved in corresponding with them. The property was marketed and confirmed as freehold, but during the legal process it later emerged that it was subject to a short lease of approximately 12 years, which brought the transaction to an end after costs (including a Level 2 survey and solicitor fees) had already been incurred by my daughter.
From my experience supporting the process, this caused unnecessary stress, delay, and wasted time that could have been avoided had the tenure been clear from the outset.... Read more
Buyer
16th Jan 2026 (9 weeks ago)
S Ashraf
Excellent service during my house purchase. Polite and friendly staff who are approachable and always happy to help. I was kept informed of my progress and efficiently responded to any enquiries I raised. A big thank you to Claudia, Alexandra and Carole. In house mortgage Advisor Rami. Thank you!... Read more
Buyer
10th Dec 2025 (14 weeks ago)
Priti
Everyone was lovely and very helpful. A special thank you to Claudia.... Read more
T O'Hanlon
Very impressive initial meeting and presentation of the property on Rightmove but that's where the professionalism ended. Initial agents presenting the property had not prepared appropriately and were poorly informed; another left the property and did not let us know that she had left the doors open when she drove away. Communications via telephone became increasingly difficult to the point where calls were either not answered or not returned. After 11 weeks, there were no discussions about changes to the sales approach. Those people who came to view the property were incompatible with the property despite being "vetted" by the agent for suitability and feedback after viewing was limited and unhelpful. This was a really bad experience and I would not recommend this branch of this organisation to anyone. We honoured the 12 week exclusivity period but have now moved to another agent.... Read more
Seller
28th Jun 2025 (8 mo. ago)
Terrible experience of trying to sell property with Paul Carr hamstead. They showed little to no sales skills when carrying out viewings. There was almost no communication from the branch on any level, and they disregarded most of the instructions we requested.... Read more
Seller
5th May 2025 (10 mo. ago)
Y Nguyen
We would like to thank all the staff at Paul Carr Hamstead for a great experience purchasing our first home. Everyone was so helpful and always on hands to answer queries. A special thank you to Nikol and Alexandra. Alexandra N is a professional who is friendly and enthusiastic with our case. Thank you.... Read more
Buyer
23rd Jan 2025 (1 year ago)
U Goku
Nice friendly people... Read more
12th Dec 2024 (1 year ago)
Sukhi
Lovely staff when went for house viewings especially Alexandra when i went with my family for viewing for houses in handsworth wood. Very professional and friendly team. Very welcoming... Read more
4th Dec 2024 (1 year ago)
F Linley
We were helped every step of the way in our house sale by very professional & helpful staff. Many thanks.... Read more
Seller
16th Jan 2024 (2 years ago)
S Latif
Fantastic home buying experience. Professional service throughout the whole process.
Nikol was a super star maintaining my best interest at heart, her honesty and transparency shone through.... Read more
Buyer
15th Jan 2024 (2 years ago)
A vidyarthi
I had a very good experience with Paul Carr Estate agents in Hamstead. I purchased my first home through them and it was a seamless process. I got regular updates from them and the staff are lovely and friendly. I would definitely recommend them.... Read more
Buyer
12th Jan 2024 (2 years ago)
S Jacobs
Good customer service... Read more
15th Nov 2023 (2 years ago)
A Kudlebbai
This was the second time I dealt with Paul Carr Hampstead. They maintain a high degree of professional standards. The staff are extremely pleasant. They are an efficient team.... Read more
6th Sep 2023 (2 years ago)
P Gillam
Hard working and professional... Read more
21st Aug 2023 (2 years ago)
K Chohan
Lovely people... Read more
15th Apr 2023 (2 years ago)
B S
Paul Carr estate agent is probably the best agents I have ever dealt with. Communication excellent. Staff very helpful, professional and a pleasure to deal with. Stuart Pickering is a credit to the company.... Read more
3rd Apr 2023 (2 years ago)
K Obershea
The company worked on my mother’s estate. It was very straightforward and the calculation of the price point was correct for the area of the property was based in. Very happy with the results very speedy sale unsatisfied buyers and sellers... Read more
Seller
15th Dec 2022 (3 years ago)
Z Iqbal
Paul Carr estate agent is probably the best agents I have ever dealt with. Communication excellent. Staff very helpful, professional and a pleasure to deal with.
Makes moving stress & hassle free.
Thank you for your continuous support during the move.... Read more
28th Sep 2022 (3 years ago)
J Lopes
Michelle Hiley has been incredible! She has helped smooth over my transaction and has been so efficient in general. It has been a very long-winded process and Michelle has shown an endless amount of care, and patience and has set a high bar for the next purchase I make. I may even look to purchase or sell with Paul Carr again just to get such great service again! Highly recommend them! Even when I don't speak with Michelle, every single branch I call is always polite and very helpful!... Read more
Buyer
24th May 2022 (3 years ago)
P Khurana
“Stuart “was very rude on the phone
You are selling a property there is no need for you to move like you own it.
Rude waste of time... Read more
Seller
24th May 2022 (3 years ago)
R Hamden
I sold my house with Paul Carr and it was absolutely seamless, i had a offer within days and Michelle supported me and the process right up to completion, i would highly recommend Paul Carr, they made what is a daunting process, a very good experience... Read more
Seller
9th May 2022 (3 years ago)
A Coulson
Michelle was nothing but professional and amazing. Always helpful and always willing to go the extra mile. Thanks everyone.... Read more
9th May 2022 (3 years ago)
Y Timmins
Really pleased with Paul Carr. The service provided was professional and friendly.... Read more
6th May 2022 (3 years ago)
M Bradbury
I cannot recommend Paul Carr, Hamstead enough they literally went above and beyond call of duty, yes we had a few stumbles (nothing to do with Paul Carr) but we finally got there and completed the sale. Many thanks to all the staff especially Michelle, Carol, Sue & Stuart.... Read more
Seller
3rd Dec 2021 (4 years ago)
O Sol
Have just viewed a property advertised by the company. The viewing has been hosted by Mr. Graham and honestly it could not have gone down better than it has. He has been very helpful and has responded to all our questions. He has had a deep dive into the property viewing process and has explained to us everything that we needed to know and what to look for when investing in a property. He has taught us a few things about the area's history as well, which is always worth knowing about, as well as a nice touch added with the property viewing process. This shows what a man of greate knowledge he is. He has walked us through every single corner of the house and has covered everything we needed to see and understand with the property. Top service, we could not have been happier with quality of it. If i will ever need to sell a properrty, i will make sure Mr Graham will host the viewings!... Read more
26th Nov 2021 (4 years ago)
S M
Professional, personable and exemplar estate agents.
Highly recommended.... Read more
24th Jul 2021 (4 years ago)
B Demahieu
I hope ... good for my future son . Wait and see....... Read more
15th May 2021 (4 years ago)
M 57
Very rude.if they dont like talking to you they will never pick your phone.... Read more
21st Dec 2020 (5 years ago)
S foulad
Thank you Michelle and the team at PC really professional and helpful.... Read more
9th Sep 2020 (5 years ago)
J Carter
Be aware of using Paul carr staff can be extremely rude at times....thats if you can actually get hold of them.... Read more
25th Aug 2020 (5 years ago)
A Jama
Excellent service n polite staff and helpful... Read more
25th Jul 2020 (5 years ago)
U Khatri
They wanted to charge for valuation where others provide free valuation service. Just because I may not go on market with them after valuation.... Read more
17th Mar 2020 (6 years ago)
R singh
friendly staff but more interested in their own SLA than getting the best price. will use online agent next time as my sister did all the viewings as there agent sat on the sofa
avoid... Read more
Seller
22nd Jan 2020 (6 years ago)
R Kaur
DONT NOT TRUST THESE GUYS.
THE MANAGER WILL TRY AND UNDERSELL YOUR PROPERTY
BEWARE....... Read more
Seller
25th Jul 2019 (6 years ago)
A BIRMINGHAM
Thay looked after me a lot. Got the job done... Read more
13th May 2019 (6 years ago)
N Jackson
I was selling my late mother's house and was helped and guided all through the process by Peter and his wonderful team of girls; Michelle, Sam and Carol. There were setbacks along the way with potential purchasers withdrawing their offers but the team were unflagging in their support and enthusiasm and kept me informed every step of the way. They worked extremely hard with viewings and liaising with prospective buyers until the house was eventually sold. They are a credit to the company and I wish them all well in the future!... Read more
Seller
1st May 2019 (6 years ago)
A Cox

I used Paul Carr to sell a house for me as the executor of an estate, i booked an appointment and the gentleman turned up on time and gave me a quote there and then and a written quote within a few day which i accepted.
My next dealing with them was with the manager at the time who came around and measured up and booked me a home visit with Samantha Wright.
Samantha had the job of looking after me until the house was sold subject to contract, then i was introduced to Michelle Hiley who then looked after me until the end.
Although the house took almost a year to finally go through, no fault on Paul Carr, people were putting in offers and not having the money or passing the security checks.
Both ladies gave first class customer service the entire time, always friendly and bubbly over the phone and if not available always called me back as soon as they could, i felt nothing was too much trouble for them.
If i found myself in the same position, i would have no hesitation in using them again.... Read more
Seller
18th Apr 2019 (6 years ago)
B Parsons
Great team, made selling a house a pleasure... Read more
Seller
23rd Oct 2018 (7 years ago)
A Stanislawska
Just to say a big thank you to the Paul Carr Hamsted team for all their help and support all the way through our new house purchase.
Sam and Michelle could not be more helpful. They are both a big credit to the company.... Read more
Buyer
31st May 2018 (7 years ago)
Z Hussain
????????????????Paul Carr estate agent ????????????????, has provided us excellent service , regular updates, and extremely friendly service. I do highly recommend to use them for buying or selling. I do extremely appreciate to the team for the hard work to compete my house buying process, Donna , Johnathan, Carol, Sam and Graham .... Read more
5th Dec 2017 (8 years ago)