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- Reeds Rains - Liverpool West Derby
Reeds Rains - Liverpool West Derby
Closes at 5:30pm
28/30 Almonds Green, L12 5HS
Reeds Rains Liverpool West Derby are an estate agent in Liverpool. They mainly list properties in L14, L12 and L4. Over the last 6 months, they've listed 64 properties, with 9 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Reeds Rains - Liverpool West Derby Reviews (146)
Have you used this agent?
88%
3%
0%
1%
8%
All (146)
Seller (28)
Buyer (20)
Landlord (23)
Tenant (16)
General (59)
I McCormack
Great experience. Caitlyn was very engaged. Whole process went really well.
11th Mar 2026 (7 days ago)
H Currie
The team at Reeds Rains,West Derby where so helpful,friendly and very professional.Kept me updated at all times.I wouldn’t hesitate to recommend them ??????
1st Mar 2026 (17 days ago)
F Chirau
A very good agents that I will always recommend to any one...I would highly recommend this agency. They were very helpful and professional throughout the process and helped me secure a house quickly. Communication was clear and supportive from start to finish. A genuinely good and reliable agent ..Thank you Darren Patterson...You relieved my stress.
30th Jan 2026 (7 weeks ago)
E Acheampong
Darren Patterson good human relations love how he relates good worker
10th Jan 2026 (10 weeks ago)
K Cowan
I purchased a property last month that was involved in a chain, involving some quite frustrating links. The entire process took a pretty long time, and plenty of twists and turns along the way, but thanks to the tireless work from Caitlyn she managed to drag us over the line. Without her I very much doubt the purchase would’ve gone through.
Buyer
23rd Dec 2025 (12 weeks ago)
D Shaw
Caitlyn was our anchor throughout this whole process. She has been exemplary when satisfying our queries and keeping us informed at all times. Nothing was too much trouble for Caitlyn. She was able to liaise with our buyer and our onward purchase, also others involved. Resulting in a very happy completion. I cannot praise her enough for her support, expertise and friendly manner. Thank you Caitlyn.
Seller
10th Dec 2025 (14 weeks ago)
S Thadathil
We had an excellent experience working with Darren Patterson - Senior Negotiator and his team at Reeds Rains! From start to finish, he was incredibly professional, warm, and genuinely helpful. He guided us through every step of the rental process with expertise and made everything so smooth and stress free.
Darren was always quick to respond and even handled our last minute emergencies with great understanding and efficiency. His friendly approach and expert knowledge really stood out and made a huge difference in our moving experience.
We’re so grateful for all his help in finding our new home , highly recommend Darren and the Reeds Rains team !
Tenant
30th Oct 2025 (20 weeks ago)
J Hennigan
I was seen by Darren patterson who dealt with everything quickly and was easy to deal with im so happy with my flat
Tenant
30th Oct 2025 (20 weeks ago)
S Sherife
I would like to thank Tammy Harper for her readiness to take on a property to let and for her understanding my worries .
Thank you Tammy .
Landlord
28th Oct 2025 (20 weeks ago)
S Chua
?????????? Excellent Service from a Fantastic Letting Agent!
I had an amazing experience with Tammy and her team, Darren and so on. They were incredibly helpful, professional, and always went above and beyond to make the whole process smooth and stress-free. Communication was excellent — every question I had was answered quickly, and she and the team made sure I understood every step.
It’s clear that she genuinely cares about her clients and takes pride in providing great service. Her team was also very friendly, efficient, and supportive throughout. I couldn’t have asked for a better experience — highly recommend to anyone looking for a reliable and trustworthy letting agent!
Landlord
28th Oct 2025 (20 weeks ago)
K Mchale
Darren was great throughout the whole process. Really helped speed things along when needed and acted as a go between between myself and sellers solicitors.
30th Sep 2025 (24 weeks ago)
Yuki
I’d like to thank the team at Reeds Rain West Derby for their support from the initial purchase to letting the property.
Darren was brilliant, he was professional, proactive at each stage and always keeping me updated with assurance. His reliability and efficiency made the process far less stress than I expected. Thank you, Darren!
Also would like to thank Hayley, who ensured communication was smooth and timely throughout which added to the overall positive experience.
I’d highly recommend!
Landlord
10th Sep 2025 (6 mo. ago)
S Rossiter
I spoke to Darren Patterson, he was very friendly and always knew how to help, as well as being quick with responses. Our tenancy start date was delayed a while but he was very patient with us, and even went out of his way to get our keys copied to accommodate for everyone on the tenancy.
5/5 stars, walked me through the whole process when I had no idea what I was doing, he made it feel very simple, always there for us and always kept his professionalism. Also we were made sure that we were always welcome to call if we had any inquiries or needed any help.
Perfect for first time movers like myself but definitely NOT limited to. I recommend this agency to anyone who wants to lose sleep over what colour their curtains are going to be and not worrying about if they've missed anything out on the professional side.
Thank you Darren, and everyone else involved!
Tenant
8th Sep 2025 (6 mo. ago)
H Li
The services of Reed rains is very good, good communication and always keep updates for me
4th Sep 2025 (6 mo. ago)
V Khosla
Good morning.
Just to say, I was professionally dealt with from start to finish in letting my flat in west derby.
Darren especially was very efficient and polite.and made the journey stress free.
Well done Darren and thanks a million.
Landlord
22nd Aug 2025 (6 mo. ago)
A Kiran
Darren from Reeds Rains West Derby did a fab job during the whole process. I spoke to multiple agencies while looking for our next place to rent and I can easily say this was the best experience I had.
Tenant
20th Aug 2025 (6 mo. ago)
C davila
Since the beginning of our journey to find a place, Darren from Reeds Rains west Derby was absolutely helpful in every stage, we are very happy with the fast response of the agent and also the efficient and smooth process thanks again to him.
20th Aug 2025 (6 mo. ago)
L Jayaweera
I had a great experience working with Reeds rains , specially with Caitlyn .From start to finish, they were supportive, responsive, and professional. They kept me informed throughout the entire process and made everything run smoothly. I'm really grateful for their help in securing our first new home. Highly recommend!
Buyer
11th Aug 2025 (7 mo. ago)
T P
From initial contact Reeds Rains West Derby have been a delight to deal with.
Jack (valuer) was professional, friendly and accurate with valuation and we were on the market less than 48 hours later, and sold on the first day of viewings with multiple offers.
Caitlyn has been outstanding and a real credit to the branch. She is so efficient, very responsive and nothing is too much trouble for her. She has liaised wonderfully between solicitors, buyers and sellers when needed. She answers emails very quickly. She is an absolute superstar; She is a young lady who knows how to get a job done.
Wouldn’t hesitate to recommend to anyone.
Seller
2nd Aug 2025 (7 mo. ago)
H Brownbill
Darren has been extremely helpful and accommodating during the entire process from viewing the house to getting through the references and beyond. He goes above and beyond for tenants. One of the best letting agencies I've delt with and would highly recommend.
Tenant
1st Aug 2025 (7 mo. ago)
H Nav
Great service and pleasure to deal with. Thanks a lot Darren!
31st Jul 2025 (7 mo. ago)
H Singh
Great experience and service! Thanks a lot Darren we really appreciate it!
31st Jul 2025 (7 mo. ago)
A Jay
Service was outstanding from start to finish, Darren did viewing and gave clear guidance throughout the process couldn't be happier
31st Jul 2025 (7 mo. ago)
R pritchard
Great with everything went over and above great thanks so much thanks Darren you a star ????????
25th Jul 2025 (7 mo. ago)
Peter
Reeds Rains is the place to deal with, Darren and Catlin really help and the whole process was great. In comparison to another estate agents in West derby Reeds Rains is the clear leader. Brilliant and thanks
27th Jun 2025 (8 mo. ago)
C Matshiane
Excellent and efficient service! Darren was absolutely outstanding—patient, thorough, and clear in explaining every step of the application process from the very beginning. He consistently kept me informed and promptly returned my calls whenever I couldn’t reach him at the office. Darren even went above and beyond by personally delivering my house keys as soon as the tenancy agreement was signed. I’m truly grateful for his support—thank you so much, and God bless!
Tenant
6th Jun 2025 (9 mo. ago)
D Ramkorun
Amazing service, very professional no paper work at all. The agent who made the deal happened for us (Tom Obodo) was fantastic, he went above and beyond to seal the deal for us. We are very satisfied customers. #reedsrains #westderby #tomobodo????????????
12th Sep 2024 (1 year ago)
P Roberts
I used Reeds Rains in the past for a previous sale and the service was excellent. So used them again at at the West Derby branch and once again, an excellent service and communication by the whole team, especially Darren and Justin who I mostly dealt with.
Seller
9th Aug 2024 (1 year ago)
N taylor
Tom at west derby branch is very efficient and professional.He sourced referenced and placed tennants in my property extremely quickly.I can fully recommend Toms service and will seek his help for my future property lettings.
Landlord
30th Jul 2024 (1 year ago)
P Taechakumput
Working with Reeds Rains "Estate Agents West Derby Branch" is a No Brainer for me. The team have helped me above and beyond, in bringing my property up to a trading rental standard and secured the "Right" tenants within 2 weeks of our first conversation!
I want to recognise the professionalism and services for the team too, espeically Darren Patterson & Tom Obodo, who have both gone a distance with me - Thank you Gents, I am most grateful.
Highly Recommended!
Landlord
8th Jul 2024 (1 year ago)
Anonymous Homeseller
Reeds Rains have been excellent in keeping us updated throughout the process of selling our property
Seller
7th Jul 2024 (1 year ago)
W Worrall
Tom and Darren worked to the best of their ability to help us and they did amazing work we really appreciate all the help they give us
17th May 2024 (1 year ago)
A K
I never bother write reviews, but it's very very rare you will find an estate agent that gives you the business relationship you need as a landlord. The whole team at the West Derby branch are top tier. Tom and Darren make it feel like one of the lads are managing the properties.
Landlord
14th May 2024 (1 year ago)
Y Horgan
We recently purchased a property that Darren in the West Derby branch was acting for the seller on. Darren was absolutely fantastic from start to finish. Could not fault him. Responded promptly and made sure everything was looked after and dealt with. Thanks again Darren.
Buyer
5th May 2024 (1 year ago)
S Byrne
Great service from Darren allways kept Upto date with progress on purchase
Buyer
2nd May 2024 (1 year ago)
N Counts
A big thank you to Mr Professional aka Jack Owen from Reed Rains L12 5HS. Great service and excellent local knowledge. Jack is the go to guy for a valuation of your property in Liverpool.
Seller
8th Apr 2024 (1 year ago)
S Heartin
I used Reeds Rains, West Derby branch for the first time in January this year for the tenant finding service. Tom from lettings dealt with it. I have to say that from start to finish he did an absolutely brilliant job. I’ve been a landlord for over 15 years and have used various estate agents in the village. I was very impressed with how quickly and efficiently the whole process was dealt with. Will certainly go back to them in future. Thank you Tom
Landlord
1st Mar 2024 (2 years ago)
M raad
My experience with the agency have and remains the horrible one. Been living in a house without heat or hot water for two months now reported multiple times and still nothing done only a reminder of my lease agreement.
Tenant
26th Feb 2024 (2 years ago)
M K
Just rented a house with these guys, Tom and Darren were excellent throughout and were always helpful whenever I had questions.
Tenant
7th Feb 2024 (2 years ago)
M Newton
Just sold my mums house with the West Derby Branch of Reeds Rains ….
From initially meeting Jack at the property & then dealing with Caitlin Justin & Darren I had no issues so can recommend them ….
Seller
2nd Feb 2024 (2 years ago)
A Ryan
We recently sold our house in L9 - would definitely recommend Justin and the team, everything went smoothly and nothing was too much trouble. Thank you!
Seller
28th Jan 2024 (2 years ago)
L Hind
I have just moved into a leased property with reeds rains with the help of Darren and Tom they were fantastic made my viewing and move in extremely easy. I’ve very greatful
Tenant
1st Nov 2023 (2 years ago)
D Pheling
Excellent staff
29th Oct 2023 (2 years ago)
J Raine
Excellent service. Very knowledge and helpful team. Seamless support. Would highly recommend. Thank you Reeds Rains.
27th Oct 2023 (2 years ago)
K Reka
Me and my husband just rented out a house with this agency. Darren was very helpful and kept us updated all the time during the process. I highly recommend the agency! Very quick service and excellent client care!
Tenant
6th Aug 2023 (2 years ago)
C Starkey
Brilliant and helpful, made our move nice and easy couldn't ask for a better letting agent
Tenant
1st Aug 2023 (2 years ago)
M Tam
Tom and Darren are very responsive. They provide professional and helpful advice throughout the process. Definitely recommend their services.
31st Jul 2023 (2 years ago)
A Santos
Tom at the West Derby branch was very helpful!!
29th Jul 2023 (2 years ago)
R Hutas
they work quickly and attentively. They are reliable, everything happened as they said. I'm glad that I was able to move into my house with their help. The best. Thanks
Buyer
24th Jul 2023 (2 years ago)
C Taylor
Great professional service from darren, he kept us upto date with everything we needed and was on hand to answer any questions. Everthing was done smoothly and in a timely manner. Would definately reccomend.
17th Jul 2023 (2 years ago)
L Irvine
Brilliant service from start to finish! Mike and Amber were always so helpful and so accommodating and I was alway kept up to date and so friendly too!! All the staff were great! I would HIGHLY recommend this branch!
27th Apr 2023 (2 years ago)
P McDonald
From start to finish, Darren and Tom have been fantastic lads. They’ve done everything and more for us, we are made up with our new house! Thank you both!
Buyer
26th Apr 2023 (2 years ago)
A Goll
Darren and Tom have been absolutely amazing throughout our experience. Both of these lads were friendly, helpful and always there whenever we needed them. We can’t thank you both enough, we love our new home!!!
Buyer
26th Apr 2023 (2 years ago)
R Gordon-Jones
Darren and Tom were great to work with. The process went smoothly with full transparency throughout. I wouldn't hesitate to employ the services of Reeds Rains West Derby again in the future.
25th Apr 2023 (2 years ago)
T AB
Rude arrogant staff. Disappointing.
Viewing a house, I arrived 20 minutes before appointment. Parked in the drive way. Agent arrived and stated she was from the agent and I needed to move my car so she could park there. There were empty spaces over the road.
22nd Apr 2023 (2 years ago)
K Caldwell
Recently rented a property from Reeds Rains West Derby and have had a great experience. Their service was efficent and ensured our referencing progressed smoothly
Darren has been especially helpful in providing help and information when needed, and has communicated amazingly
Tenant
12th Apr 2023 (2 years ago)
E Shelton
Excellent service from Darren. Helpful at every stage of the process. highly recommended.
21st Feb 2023 (3 years ago)
R Mckeown
All staff aways ready to help and ...keep you informed and updated constantly.
Very happy with my experience.
14th Feb 2023 (3 years ago)
M rahman
I used Reeds Rains West Derby to rent my property, Tom Obodo has been an excellent letting manager from the get-go, very fast at getting back to emails and getting the market advertised with the best possible market rents available as long as Tom Obodo remains at the branch and will most definitely get all future properties to let through him
Landlord
17th Jan 2023 (3 years ago)
C Rhodes
I recently sold my home with the help of Mike at the West Derby branch and would highly recommend. Mike communicates really well and is always prompt to call and give you an update, even when there’s not much to say. He checks in often enough and it felt like he was on top of my sale from start to finish and that the sale was a priority to him at all times. He was quick to respond to emails, professional and courteous and with a few issues within our chain, he honestly kept me sane and talked me through everything in great detail and did everything within his control to keep things moving along. I would certainly reach out to Mike at Reeds Rains again in the future if I was looking to sell a property.
Seller
6th Jan 2023 (3 years ago)
S Rouillon
We have been super happy with Reeds Rains. Darren Patterson was brilliant. Very friendly, professional and answered all our questions. Thank you Darren we are loving our new home.
Buyer
3rd Nov 2022 (3 years ago)
Frank
Wasn’t allowed to view a property for sale because I didn’t want an appointment with their mortgage advisor despite having my own mortgage advisor and agreement in principle. As a vendor, I would stay well away from agents who won’t showcase your property
Note, I accidentally posted this review on Liverpool city Reeds Rains which was a mistake. This ‘agent’ worked here at West Derby and thankfully Justin from the city branch is going to sort my viewing.
Buyer
28th Oct 2022 (3 years ago)
H Fairclough
I've recently bought a house through Reeds Rains.. this sale would not have complete if it wasn't for the staff at the West derby branch. I was selling my house via strike, their property lawyers were horrendous and if it wasn't for Mike from RR my sale would have certainly fell through. If I was to ever move home again I would without a doubt go through Reeds Rains west derby. Professional, friendly and persistent
Buyer
26th Oct 2022 (3 years ago)
A Rowlands
Excellent service provided by the West derby branch. Mike and Amber were brilliant. Nothing too much trouble, kept us in the loop with regular updates regarding the sale of our property aswell as the purchase of our new property as they were the agents of the property we were buying. If we called to query anything Mike or Amber would come straight back to us an answer. Would Highley recommend Reeds Rains if your thinking of selling, they ease some of the stress when selling a property and earn their fee unlike some agents.
Seller
23rd Oct 2022 (3 years ago)
L araba
Thank you very much guys. You have always looked after the property with how far away we are. Thanks for the personal service.
Landlord
23rd Oct 2022 (3 years ago)
K sandra
Great professionalism and support with all ur property needs….heads up????????
21st Oct 2022 (3 years ago)
A Mathews
Tom at west derby branch letting side of things was Very good, polite and quick to sort things out things for me to do with my house and tenancy , would recommend reedsrains
Tenant
17th Oct 2022 (3 years ago)
E Nwanedo
The staff here are very friendly and helpful. It's a 5 star review for me.
14th Oct 2022 (3 years ago)
A Ellis
The lettings team were absolutely fantastic! Went above and beyond highley recommend!
Landlord
6th Oct 2022 (3 years ago)
M jyiu
I've made an appointment at 3pm and no one turn up and no calls. I called the office and they said there was some emergency to deal with but they can do anytime the next day, when I want to make it in the morning and guess what!? they only available after 1pm!? this company is a joke, don't bother.
6th Oct 2022 (3 years ago)
E wilson
I’ve recently sold my house using reeds rains, I worked with Amber who provided a very efficient and professional service. This made selling the house simple and profitable. Would recommend.
Seller
7th Sep 2022 (3 years ago)
J Rock
Recently used Reeds Rains in West Derby to sell my house, I would highly recommend as the service provided was outstanding. Mike and Amber were the ones dealing with my property they were both very attentive and Mike was literally always on the other end of the phone when I rang for an update. Would definitely use again.
Seller
26th Aug 2022 (3 years ago)
S R
Michael was very helpful and professional while I was buying my house with them. I was very happy with the service from Reeds Rains.
Buyer
24th Aug 2022 (3 years ago)
J Dias
very attentive and always help us to solve any problems. Tom on lettings!
Landlord
15th Aug 2022 (3 years ago)
Voncezy
Pretty great estate agents very quick and efficient with the response props to Darren and Tom for sorting out our house
19th Jul 2022 (3 years ago)
B Shala
I bought my property from Reeds Rains and then I proceeded to use them to let out my property.
I cannot recommend them enough and Tom who deals with most of it is an absolute legend.
19th Jul 2022 (3 years ago)
D Unsworth
Service from Darren was fantastic. Always communicated well over the phone or via email well. Knowledgeable about the area and eager to please. Thank you Darren.
13th Jul 2022 (3 years ago)
R Kelly
I'd like to thank the staff at Reeds Rains for helping me find my ideal home. Mike and Amber were particularly helpful in firstly helping me identify the property I was after, then giving me great advice and reassurance when needed. Would definitely recommend.
7th Jul 2022 (3 years ago)
J England
Reeds Rains acted as our selling agents, giving us a well evidenced assessment of market conditions and a well judged estimate for our property. The house was sold within 7 days of going to market and we exceeded our price expectations. Michael was very professional throughout, no hard sell, no flannel, just straight forward advice and excellent communication. As we got close to completion a final hiccup saw Michael fully and personally engaged to see the sale across the line. Highly recommended
29th Jun 2022 (3 years ago)
T Tanfield
Fantastic service from Reeds Rains West Derby. Michael Carden was excellent from start to finish and really took ownership of our sale, very knowledgeable and backed up by great communication and always followed up when he said he would. Highly recommended.
20th Jun 2022 (3 years ago)
L June
Thanks to branch manager Michael Carden for following up on the purchase actively, very helpful and efficient.
14th Jun 2022 (3 years ago)
S N
Thanks to Tom for providing a letting valuation recently. Very polite and friendly service.
Landlord
29th Apr 2022 (3 years ago)
J Punnoose
I'm 100% satisfied with the experience with Reeds Rains one of the best in UK. I strongly recommend it to my friends and family. And finally "Tom" my agent you are the best man, thank you so much for what you and Reeds Rains done for me.
4th Apr 2022 (3 years ago)
S McClarty
Still awaiting feedback, happened a few times, so pretty frustrating!
31st Mar 2022 (3 years ago)
F Stirling
Tom on lettings was very helpful! Made the process very smooth, very happy !
Landlord
7th Mar 2022 (4 years ago)
N TV
A few months ago my last review wasn’t a good one but reeds rains have proven me wrong and their customer care has massively improved and their good at meeting other peoples needs as their fully managing my properties I’ve had no issues since
Landlord
3rd Feb 2022 (4 years ago)
J Waller
Had a great experience using Reed rains. Always really responsive and got us moved in really quickly. Would recommend to anyone looking to rent in Liverpool
Tenant
22nd Jan 2022 (4 years ago)
Danielle
From start to finish the West Derby team where faultless. As it was my first time selling they answered all my questions and were extremely supportive. Always kept communication with me and have a very approachable and trust worthy team. Taylor specifically a special mention but all staff all very professional. Very quick sale and the package with the photographer I highly recommend as the pictures were top quality and gathered a lot of attention....Thanks guys Dani x
Seller
7th Jan 2022 (4 years ago)
J Kabongo
Tom on lettings was a great help!
26th Nov 2021 (4 years ago)
H G
We were lucky enough to purchase our first home through Reeds Rains. Taylor has been unbelievably supportive throughout the process, from booking a viewing, right up until completion. She has kept in constant communication with me and has always been really responsive to calls or emails. If ever Taylor was out assisting with viewings or on annual leave then her colleagues were always quick to assist with queries, too. We would recommend Reeds Rains to family & friends 100%.
Buyer
10th Nov 2021 (4 years ago)
P M
I would like to thank Reeds Rains for selling our property so quickly for us and in particular Taylor Brady for her professional and attentive manner to our sale, thanks again and would definatley recommend using this agent for selling your property.
Seller
10th Nov 2021 (4 years ago)
M Clossick
Messed me around so much when I was selling my house in Tuebrook. Rip off merchants.
Seller
6th Nov 2021 (4 years ago)
M Garcia
Tom on lettings was very good ! Very friendly and helpful, would really recommend
Landlord
23rd Oct 2021 (4 years ago)
R McFadden
Taylor Brady
A big thank you to Taylor for keeping a very difficult transaction on course. She consistently chased fairly non responsive solicitors to make sure that my sale completed. This was a very frustrating and stressful sale but Taylor was always on the other end of the phone when I called. Whatever she is getting paid isn’t enough for cases like this! Thanks again
Seller
15th Sep 2021 (4 years ago)
C Houghton
Got thru to answer machine, was directed to leave my details and someone would get back to me. Still waiting
Phoned back a day later, somebody from letti vs took my details and promised someone from sales would get back. Still waiting.
I know they may be busy but there's no room for arrogance.
Please senior management, please improve communication between staff and calling customers.
30th Aug 2021 (4 years ago)
P beswick
Yet again with estate agents in this current climate. They don't accept offers on properties. Seems they have open days for 20 or so people and don't consider genuine buyers. Just made an offer of asking price initially on a property and told have to have a viewing first but they won't allow me to view as booked up. Totally corrupt. The adds a day old on Rightmove. More like they can't be bothered to arrange someone at the property for more than a day. If these were selling on my behalf I'd be fuming. I advise people to go with strike when selling. Free to sell and you manage your own viewings and offers not like these office people who do little work for thousands in charges to the vendor.
In follow up to my review and following the reply below. Indeed it seems I reviewed the wrong branch. My poor dealings were with the prescot branch with a girl called Helen. It is unfair for me to say West Derby branch deal in the same way but as far as prescot branch go I would avoid at all costs
30th Aug 2021 (4 years ago)
N Rajakaruna
Very friendly staff and always on top of their work. And always keep you updated. Helped me to get my mortgage without any issue.
4th Jul 2021 (4 years ago)
K McLinden
My husband and i purchased a property to move homes, it was a lengthy process but Taylor has been a great help, always gets back to me with any questions / queries i had, she was very professional and very friendly. I felt like i could approach Taylor as she made me feel at ease throughout the process of moving homes. Will go above and beyond to help you if she can (which i found she was very helpful).
Buyer
23rd Jun 2021 (4 years ago)
D Mawdsley
Thanks to Taylor and the team for making our selling experience a pleasurable one. The initial photos were of excellent quality, we were advised in good time of viewings, given feedback and kept informed at all times.
Seller
25th May 2021 (4 years ago)
J Mac
Taylor was fantastic and a great help
9th Apr 2021 (4 years ago)
A Leigh
Very professional and polite, tom on lettings was very helpful !
Landlord
29th Mar 2021 (4 years ago)
J Fitzsimmons
I have had very good dialogue with Tom and Taylor in Sales who are both responsive, courteous and practical. Taylor has been “switched on” throughout our dealings. A great representative for the company.
Seller
29th Mar 2021 (4 years ago)
O Mummy
Great survive from agents Tom and Mike. Helped a really stressful move go alot smoother. Really responsive, and personable. Thank you
26th Mar 2021 (4 years ago)
L Ratchford
Great experience with Reed rains would highly recommend I would like to thank Tom for all the help throughout
26th Mar 2021 (4 years ago)
A Jauer
Tom from lettings is one of the best agents which I ever work with. Very patient, helpful and kind. Definitely recommend this Agency.
Landlord
12th Mar 2021 (5 years ago)
A Kelly
Just like to say thanks very much to Taylor absolutely excellent communication/when you ring up the estate agents they never answer the phone so different which reads rains kept me informed all the way through my purchase very very happy cheers ????????????
Buyer
4th Mar 2021 (5 years ago)
B Saunders
I would like to thank Taylor for all her help and support keeping me updated on the movement of the chain. Taylor went above and beyond by providing me with weekly updates of where things was up to.
Thank you ????
Seller
28th Feb 2021 (5 years ago)
C Walton
Very professional and polite, Tom on lettings was a great help ! Would recommend
Landlord
26th Feb 2021 (5 years ago)
C Mchale
Really good 100% recommend using this company
25th Feb 2021 (5 years ago)
A Foxall
Taylor and Tom were lovely, very professional and helpful. Defiently would recommend.
25th Feb 2021 (5 years ago)
R Clarke
I had such a good experience working with Reed Rains in West Derby. They were always professional and easy to contact. They made the whole process easy and stress free, would definitely use them again and would recommend to others. Thank you!
24th Feb 2021 (5 years ago)
A Lafferty
Great service by Taylor and all the team! Thank you
24th Feb 2021 (5 years ago)
G Wilson
Avoid this bunch of liars and cheats at all costs or expect to pay much more for your property with their extremely questionable, underhand and very deliberate techniques to inflate the price.
After my daughter viewed the property she then called the office and made an offer, she was advised then that she would have to go through their mortgage service to verify she was in a position to make the offer and also an obvious attempt to get her to go with them for said mortgage... after approval she received a call from Taylor asking if she wanted to increase it... she was obviously surprised at this and asked for more information regarding higher offers for obvious reasons, she was advised by Taylor on several occasions that they were “legally” unable to advise her of the amounts of any other offers, and would give her no other information to go on. My daughter quite obvioulsy refused to increase her offer on this basis, as would any other sane and rational individual.
Whey my daughter told me I called Taylor her and asked her to clarify the circumstances and to tell me what law she was referring to, was advised in short that she basically didn't have a clue. Spoke to the Manager Tom, the following day, who also had an insistence with the “legal” stance but when pressed stated that it was in fact a “GDPR” data protection “legal” issue, he then proceeded to state that repossessed houses have a data protection policy, to which I simply replied, this isn't a repossession though is it, so totally irrelevant.
I explained to him that it was not a data protection issue at all, simply knowing the price of another offer is perfectly possible for them to reveal, I was not asking for the details of the other person making it. The way Reed Rains choose to handle sales like this is simply their own policy, the staff lie and hide behind the process using the words "legal" every step of the way when asked awkward questions by the buyers... legally this and legally that, which is all totally incorrect.
When I asked for proof of the other offers in writing Tom refused to do so, which I might add is against TPO advice for ensuring transparency in the process. My daughter has withdrawn from the house purchase accordingly and I am reporting them to the TPO.
Prospective sellers should also beware as this technique will obvioulsy deter many buyers and potentially prevent you from making the best possible sale.... You have been warned!
Buyer
24th Feb 2021 (5 years ago)
B Tang
Very professional and flexible service provider. I had no hesitation for recommendation.
2nd Feb 2021 (5 years ago)
A mcshane
Reeds Rains Estate Agents who have worked on my behalf. Branch Manager Tom Ryan and Taylor Brady communicated with me every step through to completion of sale.
Seller
21st Jan 2021 (5 years ago)
E Wass
Very efficient, courteous and friendly.
14th Oct 2020 (5 years ago)
H Snape
This is an excellent Estate Agent who work very hard on your behalf. We mainly dealt with Tom Ryan who communicated with us every step of the way; all requests were processed quickly and effiently - nothing was too much trouble. Tom's initial visit put my elderly mum at ease as she was moving house after 53 years of living in the same house. The marketing and photographs were superb. The house sold after the first viewing. Reeds Rains also recommended an excellent solicitor. The whole process from start to finish took 10 weeks! Thank you Tom and the teams at Reeds Rains.
Seller
28th Aug 2020 (5 years ago)
Y Hossine
Great job and great people. Thank you guys
Specially mike????????
4th Jun 2020 (5 years ago)
K Dovaston
We recently bought a house from reeds rains West Derby it was a slightly more complicated procedure as this was a modern method of Auction, the process was extremely professionally handled by Elliot Murphy from Reeds Rains West Derby Liverpool. We’ve bought many houses and I can honestly say Elliot was the best estate agent we’ve ever had, he went over and above to help and assist with the purchase, we’d not purchased through the modern auction before he clarified and handled this for us, we needed quite a few viewings which he happily organised at times we wanted, we had no printer and Elliot happily helped with this, I would strongly recommend using this estate agent, Elliot thank you so much you’re a star!
Buyer
5th Feb 2020 (6 years ago)
A Ghasemi
I would like to thanks you guys for the great job yours doing very helpful thanks I will recommend yours
31st Jan 2020 (6 years ago)
M Leigh
Had a great experience at westderby , young man named Thomas was really helpfull and happy to answer and questions or queries, definitely recommend.
6th Jan 2020 (6 years ago)
???
Very poor service
13th Dec 2019 (6 years ago)
A Slemmer
I can highly recommend this estate agent as they are brilliant. Especially I dealt mainly with Elliot and Theo they were really helpful and always answer my question. It wasn’t too much for them to go back to the property for view three times , they were happy to help and assist.
7th Nov 2019 (6 years ago)
G Devine
Although the purchase of my new home was a difficult one, Elliot at Reeds Rains was absolutely fantastic throughout. Amongst incompetent solicitors and an unorganised seller Elliot was always available to answer questions and helped push this sale along. Very appreciative of the effort he's put in, even after the sale he's offered to continue to assist with any questions or concerns I may have. Great service.
Buyer
1st Nov 2019 (6 years ago)
D Woodhouse
Garbage service. Dont call back and arrange viewings for houses that are sold and don't tell you!!
31st Jul 2019 (6 years ago)
P Kelly
The staff at West Derby have been very helpful throughout - before and during the sale. They went the extra mile when problems arose and could be relied upon to sort them out. Special thanks to Nikki Ford for bringing her experience to bear and for keeping everything on track and to Chloe, Tom and Elliot for their invaluable day-to-day help.
Seller
25th Jul 2019 (6 years ago)
K Byrne
Great team providing a great service
3rd Apr 2019 (6 years ago)
A Turner
Just swapped Letting Agents to RR and had an excellent service so far. Very helpful and friendly office.
Landlord
10th Mar 2019 (7 years ago)
L Harley
Good estate agents. Sold me my investment property. Laiken and Cordelia were diligent in following up. Shame I couldn't work with them on conveyancing and lettings management too (fees quoted were higher than others), but they were helpful in chasing the conveyancers to make sure it went through.
Buyer
21st Dec 2018 (7 years ago)
L Smith
I recently moved in my property which I have rented through Reeds Rains West Derby! The experience had with a girl called Laiken was absolutely by far the best service I’ve had in a very long time. She was so helpful and efficient her bubbly friendly attitude helped moving in so much easier. Laiken is an asset to the business I have never experienced a move in so quick and easy. I will be forever grateful for the way laiken helped me find my prefect little house. Thank you very much for you excellent services Reeds rain are the best estate agents I have rented a property of all due to Laiken Jarvis.
Tenant
12th Dec 2018 (7 years ago)
I Keys
What a pleasant experience :) Would highly Recommend!
18th Oct 2018 (7 years ago)
V Vasak
I was happy with home buying service. Good mortgage advice, best insurance quotes, really friendly and helpfull staff.
Buyer
14th May 2018 (7 years ago)
L Marlow
Brilliant customer service from all the team at Reeds Rains west Derby especially Tom. They looked after my Mum (83) who popped in to the office from time to time with various questions..!! and kept us informed. The house sold within a few days ....I would definitely recommend.
Seller
27th Apr 2018 (7 years ago)
K Leadbetter
We are using the West derby branch to sell our home. I can not say how helpful, friendly and supportive the team have been. Special thanks goes to Cordelia who we can not say enough positive things about, she has been truly amazing nothing is too much trouble. Other special mentions must go to Tom and Thomas again wonderful people keeping us informed at all times and with such friendly and personal attitudes. If you are planning on selling your home then we can not rate the team at West derby highly enough. We would recommend them to anyone and this comes from 2 people who have worked in the customer service industry for many years so we know what is expected from customers but these guys have gone above and beyond at every step. Well done and thank you so much.
Seller
14th Feb 2018 (8 years ago)
P Costello
Lewis from Reeds Rains West Derby Village has provided a first class service throughout. Very quick turnaround from advert to occupancy, very helpful and knowledgeable, provides regular updates to landlord without prompting and seeks to maximise good fit between tenant, landlord and neighbours for the good of all parties involved. Thanks Lewis.
Landlord
25th Jan 2018 (8 years ago)
S Heaton
professional, attentive and driven to selling my house. Great team and excellent service from the valuation through to negotiating the sale.
Seller
19th Jan 2018 (8 years ago)
K Wilson
This Office is absolutely brilliant! It was a long drawn out process with a lot of waiting for paperwork from our side, and in all of it, the folks at Reeds Rains still managed to laugh and smile with me!
I dealt with Cordelia, Tom and Lewis, and they all made this gruesome process a lot easier to deal with! I have already sung their praises to my family and friends and would definitely recommend this office for any of your property matters. They went above and beyond the service I expected from an Estate Agent!
Thank you all for your hard work and Thank you for getting us our Dream Home!
16th Jan 2018 (8 years ago)
S Sim
After one 'false start' the sale went through relatively easily. The negotiator, Tom, was professional and offered sound advice and Cordelia was excellent. This was the second time I have used this agent and have found them professional and efficient on both occasions.
Seller
16th Jan 2018 (8 years ago)
J Hargreaves
Myself and my Fiancée have recently been dealing with Reeds Rains West Derby regarding our mortgage. The outcome is quite unbelievable to be honest. We viewed a property at the beginning of November. Our broker Ashley was ridiculously fast in terms of gathering information and getting it all sorted. As busy as she is she always found time to push for anything that was required to get the deal done. 7 weeks after viewing the property, we received our keys. Any personal issues we had was dealt with instantly and we felt confident that we would get our dream home, even in times it didn’t look likely. Received a number of calls from Cordelia, who again was very eager and very supportive during the process. If we were unsure of anything or needed any info she would provide it. Brilliant. All the staff at Reeds Rains made this process an enjoyable one for us. You hear people saying “its stress, you’ll want to split up going through it”. Couldn’t have been further away from the truth. It was a calm, speedy, process and we felt that all the staff were willing the sale on as they knew how much it meant to us! The lads in the office, Lewis & Tom we’re always polite on the phones and always got our messages through to the neccessary member of staff. A special mention for the new member of the team, Thomas! I believe our sale was the first one he’d seen completed from start to finish. He was always helpful, very polite and made you feel he was genuinely interested in how the process was going. He booked us our viewing and he handed us our keys! Boss that! Anyway, I’d reccomend this company and this team of people, they we’re brilliant.
In a nutshell, the staff are boss, the process was unbelievably fast, the fees are competetive and they offer extras such as insurance and reccomend solicitors, which made the process that bit easier, faster and professional.
Thanks to all the staff, made the process for our new home a dream!
Buyer
19th Dec 2017 (8 years ago)
S booth
Poor service over priced for landlords & Sellers, excessive sales tactics used. Stay away from them
Landlord
17th Nov 2017 (8 years ago)
C trowell
Dropped off the keys for two properties and left it with this agency. As promised they sold both within two weeks and kept me well informed at each stage. Highly recommendable , great to work with such a professional team. Look forward to placing the next property with them AA star.
Seller
10th Nov 2017 (8 years ago)
J ross
Before approaching Reeds Rains to sell my property I had been through virtually all the " name " Estate Agents on Merseyside - all proved to be miserable failures!
However, my fortunes moved upwards and skywards when I met RR's Cordelia Harrison - a tenacious woman whose opening sentence to me was " I will sell your property for you. "
And she did - removing the obstacles placed in her path by unhelpful solicitors and nervous buyers.
She - and her admirable colleagues - provided me with a 22 carat, professional and value-for-money service.
When I had questions which required an answer, they were there....when I needed advice, they were there...when I needed reassurance, they were there.
From a seller's perspective that's all that is wanted.
Do yourself a favour and go with Reeds Rains!
Seller
1st Nov 2017 (8 years ago)
I amadi
Right from our first meeting with Reeds Rains they were highly professional, understanding, helpful and always kept us up-to-date throughout the whole process and now we are moving into our new home.
We would highly recommend Reeds Rains!!!
Special Thanks to Ashley and Cordelia!
27th Oct 2017 (8 years ago)
A Leppo
Let my property with Reeds Rains West Derby. Found a tenant and moved them in within a week. Seamless, stress-free experience from start to finish. Highly recommend.
Landlord
27th Oct 2017 (8 years ago)
C latham
We've just completed our house move and were very impressed by the service provided by the Reeds Rains team at the West Derby office.
They found us 3 potential buyers within the first week and we received an offer for the asking price the week after.
They kept in contact with us during the whole process, and ensured our buyer was fully informed right through to completion.
Seller
11th Jul 2017 (8 years ago)
M Maloney
Worst most stressful experience of my life.paid 240 admin fee past all references and checks .handed notice into current property only to be told ON THE DAY OF MOVING IN that the landlord wants a guarantor. Made me homeless and still no help or advice givin
Tenant
4th Mar 2017 (9 years ago)
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