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© GetAgent Limited 2026
- Willmotts
Willmotts
Closes at 6:00pm
Willmott House 12 Blacks Road, W6 9EU
We have gained a reputation for a high quality service through trust, professionalism and a expert local knowledge. Our Head Office is strategically placed in London with our property experts all over the UK.
All of our property experts are on hand to give expert local advice, a first class service, create solutions for our clients and get them the best price. We believe that service is the key to success.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 10:00am - 4:00pm
- Sunday Closed
View all details
Accreditations
Willmotts Reviews (288)
Have you used this agent?
76%
2%
0%
1%
21%
All (288)
Seller (13)
Buyer (14)
Landlord (34)
Tenant (44)
General (183)
P Fletcher
The service depends on who the agent is and we are pleased with our current agent Aisling.
15th Dec 2025 (13 weeks ago)
K Eales
Rosie and Jack were extremely helpful in getting the management information pack out to us within 3 days of request. On calling the Willmotts office, they were helpful and friendly. Really pleased and impressed with their service and attention. Thank you both.
10th Dec 2025 (14 weeks ago)
A Bennett
Superb. Rosie and Jack and all the team could not have been more helpful and efficient. Really amazing. Thank you to them all.
10th Dec 2025 (14 weeks ago)
Liz
Rosie is remarkably efficient and does a brilliant job.
2nd Dec 2025 (15 weeks ago)
ohkjess
Chloe helped handle an enquiry with efficiency and a great attitude.
28th Nov 2025 (16 weeks ago)
M Caldon
The receptionist was very helpful and answered all our questions.
26th Nov 2025 (16 weeks ago)
C Griffin
Unresponsive, expensive, impossible to deal with. And, at times rude.
24th Nov 2025 (16 weeks ago)
S vethanayagam
Rosie was so helpful and Kind
12th Nov 2025 (18 weeks ago)
T Barrie
A straightforward and smaller estate agent than many – which I think means more personal service and less upselling, etc – with good communication and really helpful staff who seem keen to solve problems collaboratively rather than leaving it to tenants. When we had a minor problem with our flat workmen were sent out within a day or two.
Tenant
22nd Oct 2025 (21 weeks ago)
L Amos
Willmotts have been our landlord for many years. When you speak to them directly, they do their best to sort out any issues you may have. Thanks Kim!
Landlord
21st Oct 2025 (21 weeks ago)
A Roncey
Kim is always very responsive and helpful when facing issues as a tenant, and Willmotts’ internal systems are user friendly and allow to manage any queries efficiently.
Tenant
10th Oct 2025 (23 weeks ago)
Katie
Kim is great to work for she is efficient helpful and super polite!! Couldn’t recommend her enough
9th Oct 2025 (23 weeks ago)
D duggan
I had a property letting recently completed with the assistance of Emily. She was excellent throughout...patient, when required, and followed up thoroughly on all details. To be recommended.
Landlord
15th Sep 2025 (6 mo. ago)
B
Specifically in regards to Willmott's Property Services and per below reviews, I advise caution to potential leaseholders.
Willmotts are only interested in taking your money and couldn't care less for your wellbeing and upholding lease agreements - breached as a result of their negligence. Willmotts simply refuse to answer requestions they know reveals their incompetence. My complaint was upheld by the Property Ombudsman, but no apology was received from Willmotts. This culture runs right to the top, and I expect any reply to this comment to follow suit: Deny, deny deny.
The new regulation for Property Managers can't come soon enough.
8th Sep 2025 (6 mo. ago)
H Diouani
Earlier this year, I put an offer on a property managed by Willmots and began planning a refurbishment. At first, I was concerned that working with a management company might feel bureaucratic, but the experience has been nothing but outstanding.
Property manager Sara Al Tahan and building surveyor Lee Spearman have been incredibly supportive throughout the process. They are not only highly professional and responsive, but also extremely knowledgeable. Their expertise gave me complete confidence at every stage, and they were always willing to explain details clearly and guide me through what could have been a complex process. They are a true credit to Willmots and represent the brand to the highest standard.
I’ve been so impressed by their dedication, their approachable manner, and their commitment to protecting both the community and the integrity of the building. It has been a truly positive experience, and I am very grateful for their excellent work.
Buyer
27th Aug 2025 (6 mo. ago)
W C
During a handover from the previous property management company to Willmotts, my paperwork was overlooked and Willmotts had not reached out to me. They sent me a legal letter and claimed I didn't have the official documentation in place. My solicitor provided everything and clarified this was because Willmotts was never provided the correct/missing paperwork.
Willmotts had contacted my mortgage company which paid £4,313.13. Unknowingly, I also paid the £4,313.13 which meant Willmotts now holds £8,626.26. Their delay in refunding my mortgage company directly caused me to incur a financial penalty with my lender. Despite repeated requests for resolution, the process has been dragged out for months with poor communication and no urgency.
If you are a landlord, tenant, or mortgage provider, be aware: their financial mismanagement and lack of accountability could cost you money. Professional property managers should act swiftly and responsibly when mistakes are made — Willmotts has failed on both counts.
Willmotts was not a company of my choosing but if you have a choice...run away!
21st Aug 2025 (6 mo. ago)
M louis
Willmotts have just sold my flat in Fulham in record time, Jason being very much on the ball in terms of communication made the whole experience a smooth one. Being kept updated at all times made me feel I was in good hands. Very well handled Jason, thank you!
Seller
20th Aug 2025 (6 mo. ago)
T Oyinlade
My experience with Willmotts and especially with Kim so far has been amazing. 2years gone and still counting.
Thanks Kim for being exceptional.
19th Aug 2025 (6 mo. ago)
S Bennett
Moving into our new flat, managed by Willmotts, a heroic Rosie Goodall went above and beyond at 6pm on move day to find a key to open a second door into the block, without which our sofa would have spent the night on the street. This involved chasing the local agent who held the key who just wanted to go home. Thanks Rosie - you were a superstar and saved our bacon ! Stephen Bennett, Putney.
Tenant
18th Aug 2025 (6 mo. ago)
K Babkina
The worst experience I’ve ever had – avoid Willmotts Estate Agency and especially their block manager, Chris Goulden.
On August 14 – yes, mid-August – I finally received a spare key to the flat I’m renting. I requested this key at the end of May. It took them 11 weeks to hand it over.
From day one, I only got one set of keys, despite living here with my daughter, who comes home with her nanny. Naturally, we needed another set so they could enter without me. But apparently, cutting this “special” key requires a security card – which Willmotts had stored… and lost.
Because of their incompetence, my daughter and her nanny were left standing outside in heat or rain, waiting for me to get home. Sometimes I was the one stuck outside. It took them a week just to figure out that they „had misplaced” the card, and then another week to request a replacement. And a day, let’s say, to cut the key.
But the rest of the time, Chris Goulden was apparently just sending pointless e-mails to people sitting a few steps away in the same tiny office. No follow-ups, no progress checks, nothing. I had to remind him eleven times – yes, eleven – to do his job.
When the key was finally ready after almost three months, I asked them to at least post it to me as a gesture of apology. The office is only 0.4 miles away, and it would’ve taken Chris ten minutes to drop it into my letterbox on his way home. But no – he insisted I come and collect it myself.
And here’s the cherry on top: in the very same e-mail, Chris asked me to leave a review. So here it is. If you value your time, sanity, and basic customer service, stay far away from Willmotts and Chris Goulden.
Tenant
14th Aug 2025 (7 mo. ago)
A Thapa
It was great experience with Willmotts from where I rent a flat for almost 2 years. Staff was nice and solving issues quickly. Property was well maintained.
Tenant
9th Aug 2025 (7 mo. ago)
H Jones
Kim was super helpful in getting everything sorted, couldn’t recommend enough!
5th Aug 2025 (7 mo. ago)
C McAuliffe
Willmotts were our estate agent for 3 years and we never had any issues. Kim always responded promptly to any issues that arose and were very quick to send out maintenance when necessary. No complaints!
Tenant
4th Aug 2025 (7 mo. ago)
C FitzHerbert
It is often difficult to speak to the managing agents at Willmotts. Rosie Goodall, the Block Management secretary, is the one person who can be depended on to return a call, answer an email, and attempt to solve whatever the problem is
1st Aug 2025 (7 mo. ago)
T Curry
We have now been tenants of a Willmott’s property for over a year and have truly had a 5 star experience in our dealings with Kim and Mel all round. Kim, who specifically deals most with us, is always so helpful, quick to respond and a pleasure to deal with :)
Tenant
18th Jul 2025 (7 mo. ago)
E Jupp
Kim, Stuart and team have made our transition into our new flat very easy. The team is quick to respond to messages and address maintenance issues.
17th Jul 2025 (8 mo. ago)
R Clunie
Kim Coxhill has always acted promptly and effectively and has been very helpful to me (I'm a tenant)
Tenant
17th Jul 2025 (8 mo. ago)
M Knt
Kim has been a great property manager. When I had an urgent issue in the flat, she responded immediately and arranged for a contractor to come out that same day. She’s friendly, professional, and easy to reach. Really appreciate how smoothly everything’s been handled.
Tenant
15th Jul 2025 (8 mo. ago)
J Bissessar
I had a very positive experience with Willmotts, especially with Chloe the receptionist. Great customer service, Chloe was very prompt, kind, and helpful and knew exactly what I needed and who to talk to.
15th Jul 2025 (8 mo. ago)
Safiyah
Welcoming estate agency
Even before I met with the agent, I felt like I was in good hands thanks to the receptionist, whose name I unfortunately didn't manage to get. She offered me a drink, made pleasant conversation, and made sure I was comfortable while I waited. Great hospitality :)
15th Jul 2025 (8 mo. ago)
R Luis
I recommend you AVOID!!!
Shocked at the confrontational and aggressive behaviour from Varol Zafer at Wilmotts.
Varol swore and stated he wanted to ‘ditch this instruction’. Also, he withheld our property keys once we had terminated the contract. I felt like he blackmailed us, saying that if we wanted our keys, I had to go and see him face to face, which seemed extremely confrontational.
With years of experience managing an estate agency, I couldn’t believe that I was dealing with a clown like Varol. And clearly his lack of competence trickled down to his team. Here are a few examples of the terrible service and lack of communication encountered:
* Viewing appointments and feedback were not communicated. Despite asking twice for this to be done.
* Our keys that were left in the property for rear access were taken to their office, so we couldn’t access our garden.
* Our main point of contact went on holiday for 2 weeks and there was no handover nor did anybody else know what was going on. I questioned if the commission structure was individual which was confirmed, as clearly nobody else cared because it wasn’t their ‘deal’.
* No pro-active advice on the market conditions or what to do regarding price to try and find a suitable tenant.
* EPC was never added to the brochure.
* I gave written notice and this was not acknowledged until 6 weeks later
I’d suggest not wasting your time with Wilmotts like I did. 3 months our property was vacant for and I had to deal with a so called estate agent where the right arm didn’t know what the left was doing. All ‘managed’ by Varol…
Thankfully, another local agent was on hand to take on our property and it exchanged and completed within 12 weeks. A professional team who knew how to do the basics well.
P.S I am still waiting on their complaints procedure and governing body after requesting this over 3 months ago…
Landlord
12th Jul 2025 (8 mo. ago)
S Medaru
Kim Coxhill is a real gem! Unlike some property managers, Kim is friendly, efficient and has always tried her best to find a resolution to any problems we raised. Thank you Kim
Tenant
9th Jul 2025 (8 mo. ago)
Nicola
Currently renting with Willmotts and could not be happier with our experience! The property is well maintained and they’ve dealt with any maintenance issues quickly and effectively and always been super easy to communicate with when needed, thanks to Kim and Mel.
Tenant
3rd Jul 2025 (8 mo. ago)
Chikezie
Willmotts are very professional and have great customer service. I have had a great experience with them so far and can only recommend them as an Estate Agent.
3rd Jul 2025 (8 mo. ago)
N McGuire
Kim has been fantastic to work with. She answered all of my questions quickly. It's made the move in a lot easier. Thanks again
Tenant
3rd Jul 2025 (8 mo. ago)
T Konvalia
I am writing this review out of sheer frustration. Willmotts have been the assigned building manager for the block where I own an apartment so this review is specifically meant for the property/block management departments. To say that Willmotts are incapable of providing any semblance of acceptable service is an understatement. There seems to a be a revolving door policy in assigned 'property managers' meaning there is no chance of having an individual who is aware of the nuances of building management. To demonstrate this in less than five years, we have had no fewer than six property managers! Aisling, Miles, Salma, Milka, Stiljan, Luke. The one constant however is the incredibly aloof Mr Graeme Fisher. This individual is supposedly the manager of the department. In over a decade I have left him so many messages the number becomes irrelevant, sent even more emails requesting to speak but never does he call back or answer. The problems clearly begin an end with him as if your leader is rotten how can a team work? It also makes sense as to why he cannot keep any members of his staff for longer than a year - sadly the people who suffer the most are leaseholders such as I who, despite paying over inflationary increases in our service charge annually, the level of 'service' decreases - much like my bank balance after paying these extortionate fees.
Another member who requires a special mention is Lee Spearman. We had some required decoration works within the communal areas of our block. Two staircases to be precise. Lee managed to spend over £100,000, emptying our reserve fund for what ended up being a bit of stone repointing (to a minimal building exterior space) and a total botched internal paint job and a recarpet. You read correctly, over £100,000! I would mention that if you spend over £100,00 the decorators should know that an oil based paint on woodwork is required. Wooden handrails painted with generic matt paint in a communal area are not a good mix - the speed that they blackened and become filthy was incredible. But I suppose we should have paid £200,000 instead and the correct paint may have been used.
I am able to provide a Tolstoy novels worth of anecdotes as to issues either caused by or not resolved by Willmotts, but a few to point out for the general public to be aware of. The last service charge demand included a hidden cost for external window cleaning. I pointed out that the exterior windows had not ben cleaned since 2016.....8 years earlier. I have records of this. But, despite myself and every single owner of apartments in the building confirming that no cleaning took place, we were still charged. I will admit the fee was halved, but we are still charged hundreds of pounds for a service that literally did not take place. Absolute fraud, but good luck in us hapless leaseholders proving this.
A month ago the lift in the building broke down. These things happen. A week later (yes a full week it took) for a 'specialist technician' to visit the building. In writing I am informed that a special part is needed to fix the lift and it would take two more weeks for it to arrive. The day the part is due to arrive and the lift is fixed, it turns out that (oh what a shock...never saw this coming) it's not just a part but a bigger issue has been found. Miraculous I know! So a month goes by, no lift, and we have to wait for another quote for these mysterious new issues. Obviously Willmotts can see there is now a little money in our reserve fund that we have paid into after Lee used every last penny a few years ago and they can empty that again?
Perhaps they should look at changing their company name from Willmotts to a more apt 'Will-Nots'. They certainly Will Not look after their clients needs, they Will Not provide value for money, the Will Not act in any timely manner, they Will Not respond to queries in any timely or acceptable manner - they will however overcharge in fees, fraudulently embezzle funds and frustrate leaseholders.
Landlord
27th Jun 2025 (8 mo. ago)
GB
Rosie & Jack were excellent in helping answer my enquiries swiftly and comprehensively. Without their assistance, my sale would not have gone through!
Seller
3rd Jun 2025 (9 mo. ago)
Q N
Review relates to property management and their dubious billing / service charge practice. Willmott's charged almost 3 times more for building insurance - when I asked they conveniently mention its the best price their broker managed to find yet i was able to get a like for like policy on open market for £11k less. Standard cleaning charges ~ £50 per hour, bogus charges eg removal of fire extinguishers that had already been removed a year before, £130 for placing no smoking sign, sending out contractors for a job that was not done properly in the first instances and then charging residents multiple times in the space of a year for the same job... an incompetent staff that changes the colour of your own front door without even asking for your consent presumably to drive up invoicing/extra management fees ... the list goes on. Strongly urge anyone that has Willmott's as their managing agents to look closely at your itemised service charge bills to avoid being over charged
Landlord
21st Oct 2024 (1 year ago)
S Nehra
The company is excellent.
21st Oct 2024 (1 year ago)
T Booth
Had a great experience buying from Willmotts. Will, Solomon and Stuart were great and very communicative.
Buyer
14th Oct 2024 (1 year ago)
M B
I have nothing but praise for Rosie Goodall during my challenging property exchange recently. With her determination, experience and efficiency this transaction was successfully achieved. I cannot thank Rosie enough for her kindness, dedication and kindness .
10th Oct 2024 (1 year ago)
Cal
Had a good experience dealing with Emily on the commercial side around moving business premises - good clear communication, personable and efficient.
3rd Oct 2024 (1 year ago)
H TILLMAN
Excellent service. Wilmotts both managed the rental and sale of my property. In both circumstances excellent results were achieved. I highly recommend working with them. Mel, Vitalia and William all did a first rate outstanding job.
Seller
2nd Oct 2024 (1 year ago)
C leefe
Highly recommend William Taper. Great communication, no waffle . Makes things happen as much as he can.
30th Sep 2024 (1 year ago)
S Drop
Terrible estate agents. Been complaining about the state of disrepair of the flats and communal gardens for 6 months. It’s with the council now
They are quick to move you in and take your money but don’t respond or fix anything.
Tenant
11th Sep 2024 (1 year ago)
M Kourlimpini
Very good agents, answer promptly to requests and have an online service to report house damages that need repairs, and they come very fast to fix them. Also no problem in getting our deposit back.
Tenant
21st Aug 2024 (1 year ago)
M pender
Willmotts look after my rental flat near Putney Bridge both in terms of management and indeed finding new tenants as and when. I would thoroughly recommend their services.
Landlord
12th Aug 2024 (1 year ago)
P Adeyemi
I want to appreciate Willmotts property for getting me a nice suitable 2 bedroom apartment at my own choice. And also to thank the highly, intelligent, intellectual, customer friendly Agent in person of Mr Solomon for good job well done. Mr Solomon you are the best, willmontts cannot avoid to lose a very customer friendly and highly competent person like you. You're a wonderful person Mr Solomon. I pray God will continue to increase your knowledge, wisdom and understanding. Once again willmots property and the main man, competent and highly intellectual agent Solomon, I says thank you.
5th Aug 2024 (1 year ago)
G Susana
Great estate agency to work with! Solomon has been handling our case during the purchase of our flat , he couldn’t have been more helpful! Highly recommend
Buyer
1st Aug 2024 (1 year ago)
N Cheek
I've used Willmotts many times over the years who have a knowledgable commercial team. A great recent letting in the Hammersmith area.
Landlord
29th Jul 2024 (1 year ago)
A Mojisola
I am so pleased with willmotts estate agent for giving me agent Solomon as my agent, he is a rare kind of great personality that I haven’t seen or met in this London even in the world,he is very very good at what he does, enthusiastic and with great charisma as a matter of fact I will choose him ,honestly a million time to be my agent . Thank you wilmot ,thank you agent Solomon……
27th Jul 2024 (1 year ago)
M Lloyd
What an amazing Experience with Willmotts and i have to say Rosie was an absolute pleasure! She was so caring! So helpful and just all around amazing! She helped me on a daily basis and had such a positive attitude to everything, nothing was ever too much for her! A true ray of sunshine! X
25th Jul 2024 (1 year ago)
S AGARWALA
Stuart and William are excellent, responsive and transparent. They helped me a lot in finalising my first purchase of the property.
Buyer
24th Jul 2024 (1 year ago)
J Matthews
I have recently been in contact with Jim and he was very professional in dealing with our accounting queries. A pleasure to deal with.
23rd Jul 2024 (1 year ago)
G Duygu
Wolf of Willmotts! Gokhan Karatay always provides exceptional service with detailed and reasonable advice. His professionalism, timely communication, and client-focused approach make him a pleasure to work with. Highly recommended for any commercial management and surveying needs. He is a genius and has saved me from a number of tricky situations.
11th Jul 2024 (1 year ago)
M Day
Myself and my various tenants have found Willmotts both courteous and efficient as property management agents. In addition over the years it’s been easy to reach out for their local market knowledge & advice which is always offered without the “hard sell” associated with many other property agents.
Landlord
24th Jun 2024 (1 year ago)
H Ajil
By far the WORST management company I've ever dealt with!
Not only are they totally useless; they barely respond to you, and only reach out to you when they want to charge you for something (then conveniently disappear when you ask for details), they're also extremely incompetent and can't answer basic questions.
I'm honestly not sure what it is they're 'managing' - I really hope enough people complain about them, as they need to be reported and investigated. I don't trust them with anything, let alone my managing my property! BE CAREFUL!!!
Landlord
13th May 2024 (1 year ago)
O Lewington
Carl was superb. Attentive but not pushy. Understood my situation and kept his clients onboard. Would recommend if you’re selling in the Hammersmith/Fulham area.
Seller
13th Apr 2024 (1 year ago)
T Grunwald
A bad joke - avoid at all costs! Looking for a block management company who will let your property fall apart while they ignore your emails? Look no further! Our lovely little block (in Shepherds Bush) has been badly neglected under Willmotts. Our roof has been leaking for 4 YEARS. 2 surveyors said it needs to be fixed urgently, but Willmotts don't care. Major works (long overdue) have been promised for 2 YEARS but have not materialised, putting us at risk of wet/dry rot in the beams, with costs mounting every year. I have paid £1,000s in solicitors and surveyors' fees since realising I am on my own here... Fire safety checks are long overdue, and the drains are regularly blocked. The senior management team - led by Jim Jenkins and Graeme Fisher – continue to dismiss complaints. We have no service at all. The only person with any people skills is Shahid Sadiq (Sales director, so no help with block management). Invoices for random sums appear once or twice a year. We (leaseholders) don't pay them, no-one chases us. If you value your sanity (and your money), AVOID WILLMOTTS - especially if you are a freeholder, or looking to sell your property.
Landlord
3rd Apr 2024 (1 year ago)
C Cornwell
Willmotts has been a truly great building manager as well as our realtor. We had constant communication and high touch assistance in guiding a sitting tenant out of our property whilst at the same time prepping and listing the apartment for sale. I highly recommend them and can’t thank them enough for their time and energy in a very tricky situation.
Seller
10th Mar 2024 (2 years ago)
R Martins
I'm giving one star because there is no option for zero stars. Emails are never replied to, and the management is incredibly poor—they show up whenever they want. People are now dumping rubbish on the premises, and despite my reporting it, nothing has been done. There is virtually no management presence, yet the charges keep coming, and they are sometimes incorrect. This is the worst company I've ever dealt with, and I cannot comprehend how the government allows such behaviour.
1st Mar 2024 (2 years ago)
M B
We recently worked with Willmotts and I can’t recommend them enough; they were brilliant from start to finish! We liaised with Mel who was an absolute pleasure to work with. He was extremely professional, helpful, responsive and was also happy to answer any queries we had about the property.
Thank you for all your help, Mel! We really appreciate it!
17th Dec 2023 (2 years ago)
J Bayton
Carl's been fantastic to deal with. 100% recommend! Brilliant guy!
8th Dec 2023 (2 years ago)
A Band
Great service! Very professional, thanks Carl for your help!
8th Dec 2023 (2 years ago)
Y Chen
Very Good service, particularly, Carl is patient and supportive. They arranged meeting when I asked to go back and view the property again (my last agency complained me view too many times when I had the same requirements). They labeled the property “sold under contract” after my offer was accepted (me and my friend met other agents who don’t remove the property from the market after issuing memo, and show others the property even when our surveys had been booked). I appreciate the vendor choose Willmotts as their agency.
Buyer
8th Dec 2023 (2 years ago)
L Stagg
Carl Thomas is a very approachable estate agent with a good level of knowledge and is very honest.
8th Dec 2023 (2 years ago)
G Bayon
Quite happy with the work done so far with Carl Thomas . Good reactivity and advices as well as clarity!
8th Dec 2023 (2 years ago)
S Habba
Carl is always on the case, efficient and friendly! A1 service!!
8th Dec 2023 (2 years ago)
H Grewal
Carl and the team were invaluable to my house buying journey. Would highly recommend to friends and family!
Buyer
8th Dec 2023 (2 years ago)
M Elliott
Carl and the Wilmotts team have been immensely helpful! Would recommend to anyone looking to buy.
Buyer
8th Dec 2023 (2 years ago)
R Beldean
Speedy process and resulted in a very nice flat for us!
7th Dec 2023 (2 years ago)
E N
Willmotts have great agents! Always willing to help! Gökhan is a really good commercial agent and highly recommended. Was a pleasure working with him. Thank you.
6th Dec 2023 (2 years ago)
H Cleaners
I’d really recommend Cihan, we have done quite a few projects together, very reactive and straight to the point. He’s really helpful, easy to get in contact with, professional
6th Dec 2023 (2 years ago)
M Correia
Rude and as usual not willing to manage a property, the job they are paid to do. You pay your time on time and are a great tenant, but when something needs to be done you get asked - what do you want me to do about it? Instead of actually helping you.
Tenant
28th Nov 2023 (2 years ago)
G Lozyte
It is a pleasure working with Cihan and Gökhan, very professional and knowledgeable of their job, straight to the point. I would highly recommend working with them!
27th Nov 2023 (2 years ago)
B 360
We have had many years of business experience with Willmotts. Very professional and reactive team, always a pleasure working with them. We would thoroughly recommend using this company if you are in a position to need their services.
27th Nov 2023 (2 years ago)
F Henson
For the last few years I have been relying on the professional advice from Simon Hanton and his colleagues to resolve management issues at a couple of investment properties owned by my parents.
Willmotts have helped enormously in dealing with defaulting tenants and problem buildings and relieved us of the burden of these issues, I would not hesitate to recommend them.
Franklin
Landlord
21st Nov 2023 (2 years ago)
J Cowdy
I was reommended to Simon Hanton at Wilomotts in mid 2021. As Executor of a comlicated estate I needed a professional and independent probate valuation on two properties in London. One of the important aspects of Probate Valuations is using a firm who are respected by HMRC minimising the liklihood of needing to do extra working backing up the assessment that the probate valuation is set at. In this respect Wimotts and specifically Simon Hanton reacted quickly, gave comlete and detailed reports resulting in HMRC accepting the reports without insisting on further justification of the valuation. I have subsequectly instructed Wilmotts again on a second estate and have a comprehensive and detailed report ready for submission to HMRC. Simon reacted quickly, inspecting the properties in a matter of days, measuring and then researching other properties in the area and justifying the valuations which I have submitted. Highly recomment Willmotts for this and other areas of work which I have been able to ask for help with.
20th Nov 2023 (2 years ago)
V Lewis
Peter B always responds to emails and phone calls and always understands our needs. Very efficient and always helpful. We are lucky to have him manage our block and he is by far the best Property Manager we have had.
Landlord
20th Nov 2023 (2 years ago)
D Halbert
Wilmotts have provided a very good service while doing building renovations at a block of flats. The building manager has been extremely helpful in updating me with the work and organising joinery and painting works. Thanks to the team.
19th Nov 2023 (2 years ago)
O Dauti
Really bad customer service
8th Nov 2023 (2 years ago)
E Lezi
This company is joke
6th Nov 2023 (2 years ago)
V Hamitaj
Very poor costumer service
6th Nov 2023 (2 years ago)
A Dauti
Really not happy with their costumer services
Never answering the phone and just waiting my time especially Emily from willmotts
31st Oct 2023 (2 years ago)
A dauti
Emily is at least incompetent, possibly . She is highly unprofessional, inefficient, dismissive, and invisible.
31st Oct 2023 (2 years ago)
A Dauti
I wanted to view a property and they never answered the phone and i wrote emails too but everyone didn’t answer. Their service is extremely terrible and i have never dealt with such bad employees.
31st Oct 2023 (2 years ago)
A Dauti
It’s been a nightmare dealing with their employees especially Emily. I’ve been waiting for an answer for a month but she keeps ignoring my calls. I definitely don’t recommend these agents as they are unprofessional.
31st Oct 2023 (2 years ago)
I Qallija
Emily was so unprofessional and disorganised. I made my offer for a shop she said he’d get back to me and never did. I always had to ask her for updates and most of the time she doesn't even answer my phone calls. She has been a complete waste of time for me.
31st Oct 2023 (2 years ago)
M haswell
I have had many years of business experience with Willmotts in particular with Mr Varol Zafer & I can not rate their help & the way they conduct themselves highly enough. I would thoroughly recommend using this company if you are in a position to need their services.
3rd Oct 2023 (2 years ago)
M Bethell
Finding a house in London is a tough tough ordeal for anyone, but the moment I contacted Willmotts, it seemed to disappear. Solomon was exceptionally easy to deal with and friendly, despite things going wrong near the beginning of the tenancy. Would absolutely recommend.
Tenant
19th Sep 2023 (2 years ago)
E Pogar
Absolutely awful!
We are in the process of buying a flat in a building managed by Willmotts. Our solicitor made some enquiries more than 2 months ago and still they didn’t reply. Furthermore, they give us false promises and ETAs they do not respect.
Everyone involved in the buying process progressed through and were done in time, including the broker, the bank, the surveyor, etc, except for Willmotts.
Willmotts company was contacted more than 2 months ago and still didn’t progress with our enquires. We had to extend our current tenancy because of the delay on their side only.
Our solicitor chased them, the seller’s solicitor Chased them, the seller herself chased them and now even our estate agent, but they are just not helping!
I am sorry to say this, but Willmotts is outrageously unprofessional. Maybe even incompentent!
Later edit: The postcode of the building is SW13 0HZ. The building is called Cressy House.
Buyer
16th Sep 2023 (2 years ago)
P Williams
Willmotts are great agents! Always willing to help!
Varol Zafer is a really good commercial agent and highly recommended.
Top of his game!
15th Aug 2023 (2 years ago)
F Properties
Willmotts are most superb agents. They have handles our property requirements for many years. They have our total confidence and we give them a free hand to handle our affairs.
14th Aug 2023 (2 years ago)
C chiu
Solomon has been a very supportive agent to assist us throughout our process of renting. He has been using his expert knowledge and experience to guide us through the process of our renting.
Tenant
13th Aug 2023 (2 years ago)
A Kurbanov
I had a good experience with Willmotts, not only at the start, but throughout my stay at the property. The team was always available to help, from minor things like some fixes inside the property, to major things, when I had to relocate and end the contract early. Special thanks to Solomon Moodie, Vitalia Rimsaite and William Taper.
Tenant
13th Aug 2023 (2 years ago)
P Thornton
Very easy to do deal and smooth process. Solomon was very helpful and responsive.
11th Aug 2023 (2 years ago)
M Charleton
Soloman was amazing. Really helpful guy and very kind. All of my questions were dealt with in accuracy and totality.
11th Aug 2023 (2 years ago)
L Pun
Very helpful agents, swift responses
10th Aug 2023 (2 years ago)
F daly
Solomon was an absolute gentleman, was extremely prompt in getting back to us and couldnt have been more helpful.
10th Aug 2023 (2 years ago)
V Seitan
I had a great experience working with Solomon at Willmotts. He understood my search criteria very well and helped me quickly find the right home. He was really personable, helpful and responsive throughout the entire process. Once I expressed an interest in a property everything moved through very quickly and he clarified all the questions I had, even if sometimes he had to respond outside the normal working hours. In the end I was left with the impression of a very friendly and efficient service, which made all the difference, so I would highly recommend working with him!
10th Aug 2023 (2 years ago)
A Dalton
We have lived in a property managed by Willmotts for the last four years. The process of moving in was straightforward and the staff (Solomon and Gemma) have always been very helpful and easy to approach. Fault reporting and any issues with the flat were dealt with swiftly through the dedicated app and the check out process has also been smooth. Thanks for everything guys.
Tenant
10th Aug 2023 (2 years ago)
L Schofield
I’d really recommend Willmotts they’re responsive, quick and efficient. Solomon has been fantastic in our search for a flat. He’s really helpful, easy to get in contact with, professional and very personable. Couldn’t fault him.
10th Aug 2023 (2 years ago)
N H
Solomon was absolutely amazing throughout the whole process of letting a property, he made the whole experience so seamless and easy 10/10 would recommend
Landlord
10th Aug 2023 (2 years ago)
J Dickson
Solomon has been fantastic in helping us find a flat not once but twice! Really personable and attentive, Solomon has made what can sometimes be seen as a stressful experience completely easy and hassle free. Could not recommend him enough.
10th Aug 2023 (2 years ago)
Diana
Stuart was so unprofessional and disorganised. I made my offer for a property, he said he’d get back to me and never did. I always had to ask him for updates and in the end he told me that someone else rented that property. He knew I had to move in as soon as possible and he has been a complete waste of time for me.
Tenant
10th Aug 2023 (2 years ago)
A N
Varol Zafer has been an extremely professional representative of Willmotts at all times to me. His response to my telephone calls and emails is fast and uncomplicated and I highly recommend him.
9th Aug 2023 (2 years ago)
L Liberos
Varol has always helped me with our properties in Shepherds Bush for many years. His assistance has been very valuable so we can function with the propertise both legally and to look after the tenants. Many thanks Varol for all your kind support which has greatly helped us control all our properties. Best regards Lucas.
Landlord
8th Aug 2023 (2 years ago)
S Lakhan
Varol is an outstanding agent who I have known for over 20 years in a professional capacity. He provides expert advice on all commercial property matters and puts the needs of clients first. I would have no qualms in using him in the future and he is always courteous and professional any dealings.
8th Aug 2023 (2 years ago)
M Mookie
Excellent and friendly service, special thank you all to Varol!! He was amazing and helping between me and vendors update every step. Would 100% recommend to get in touch with Varol at Willmotts Estate Agent every time.
8th Aug 2023 (2 years ago)
H Winkler
Very satisfied with the terms of our new lease negotiated for us by Varol Zafer. Really good to deal with.
Landlord
8th Aug 2023 (2 years ago)
P Faulkner
I have been working with Willmotts and personally Varol Zafer for many years now and have found them professional, efficient and in Varol very friendly and personable.
I have recommended them and him to many people over the years and would not hesitate to continue this practice.
I find Varol has great knowledge in the property market and always speaks in “layman’s terms “ no business speak.
Overall, I would consider Willmotts to be a vital part of my business portfolio.
Landlord
8th Aug 2023 (2 years ago)
M Vittoria
I strongly don’t recommend renting with Willmotts. Unresponsive to emails and lack of professionalism
Tenant
31st Jul 2023 (2 years ago)
S Gilbert
Great service. Particularly from Jim and Jah. Thank you.
18th Jul 2023 (2 years ago)
I Nelson
If I could give zero stars, I would. Willmotts have been nothing short of a nightmare to deal with. Here's a summary of my abysmal experience:
Unreasonable service charges: They have consistently raised our service charges without any proper consultation or justification. The lack of transparency in their fee structure is astounding, and it feels like we're paying for services that are barely, if ever, provided. One example, despite including the electricity bill in our annual service charge, they have failed to make the actual payments. This negligent act led to a humiliating incident when bailiffs visited our building to fit a pre-paid meter. It was not only an inconvenience but also a blatant breach of trust.
Dreadful communication: Their communication is practically non-existent. Emails gather dust in their inboxes for weeks or months, and their responses, when they do come, are dismissive and unhelpful. It is a complete disregard for client communication and problem resolution.
Gross mismanagement of building works: The building works they oversaw were not only done poorly but were outrageously overpriced. We were charged several thousand pounds for works that were never completed. It's a shocking level of incompetence and financial recklessness.
Absurd attempts to shift blame: When confronted about the unfulfilled works, they attempted to shift the blame onto 'adverse weather conditions'. Their refusal to take responsibility for their errors only added insult to injury.
Appalling overall experience: Dealing with Willmotts has been nothing less than a nightmare. Their combination of incompetence, non-transparency, negligence, and apathy towards their clients' needs makes them a company to avoid at all costs.
In conclusion, I implore you to steer clear of Willmotts. There are undoubtedly better, more professional, and more ethical options out there that will offer you the respect and services you deserve. Don't let them exploit you as they did us.
Landlord
11th Jul 2023 (2 years ago)
M Costantini
What a waste of time!. I have three commercial properties in Fulham to sell and this company have strung me along with promises yet failed to do anything they promised . Absolute time wasters - now claiming to be too busy. Find some body else because this lot are useless! Special mention to Varol Zafar who clearly has his mind on other stuff.
Seller
16th Jun 2023 (2 years ago)
K Gok
Stay away from this company. They don't have any intention to do their job properly. Look elsewhere for good building management services.
Andrew and Salma serve as our account managers.
Despite submitting a request for account access, we have been patiently waiting for a period of four months, yet we have not yet obtained access to our account.
10th Jun 2023 (2 years ago)
G Salerno
Wilmotts have been managing a property that I own. I had a problem with a leaking with a flat above mine and since November 2022 my all sealing has been damage. I try to contact Mr Peter Bernicchi from Willmots to try to solve my problem but he just ignore the problem saying that it will be solve it or he just ignore my phone calls… please try to avoid the company they’re scammers
Landlord
25th May 2023 (2 years ago)
M M
Terrible experience pretending to laugh from the misogynist agent's joke. No go for me
26th Apr 2023 (2 years ago)
B Fernández
I recently bought my flat through Willmotts and I couldn't be happier with the experience. The whole team was extremely responsive and always kept me in the loop throughout the process, making it a stress-free experience. I am really pleased with the outcome and would definitely recommend this estate agent to anyone looking to buy/sell their place. Thank you for all your hard work! Bruno
Buyer
24th Apr 2023 (2 years ago)
S Bath
Wilmotts have been managing a property that I own in a block of flats. In December, I made a decision to sell the property to sell it. Unfortunately, I have been unable to complete the sale because Willmotts have completely neglected to keep their fire and absestos report up to date. It actually expired 10 months ago. I have been promised that I will recieve a new report but I have been given no fixed date and have been kept waiting over a month. Aside from my frustration, I find it even more alarming that a block which houses of 300 individuals does not yet have a currrent, up-to-date "Fire Risk Assessment & Asbestos" report.
I find them vague, non responsive and the worst of their type that I have ever dealt with.
Seller
14th Mar 2023 (3 years ago)
A O'Kane
Lived in rental property with Willmotts for over 3 years in SW London. Excellent service, friendly and reliable account manager. Highly recommend.
Tenant
2nd Feb 2023 (3 years ago)
T Eyton-Jones
Great service and continued monitoring to ensure the sale of our property proceeded to completion.
Seller
19th Jan 2023 (3 years ago)
E Melling
We rented a flat from Willmotts for 2 years and had a really good experience from start to finish. They were always accommodating with any asks we had and quick to reply and resolve any issues. They used a third party for check in and check out so it wasn’t biased. I’ve rented for over 10 years and had some terrible landlords in the past but couldn’t fault Willmotts.
Tenant
19th Jan 2023 (3 years ago)
S gilbert
Jim is very attentive and quick at replying. Good service. Thank you
5th Dec 2022 (3 years ago)
J Jenkins
I have always received such great service and support from Willmotts, particularly Jim Jenkins and Jah Smith. They are always so friendly, professional and deal with matters efficiently. Thank you Willmotts team! :)
2nd Dec 2022 (3 years ago)
Yousif1598
They never reply was long as they hold my money with them,
They refuse to refund me with my over payment,
Not honest for sure, Never trust them
2nd Dec 2022 (3 years ago)
K Hayes
Stay away from this company. We have lots of issues in our building none of them fixed. If you are looking for decent building management company look somewhere else
1st Dec 2022 (3 years ago)
K Taheri
What the shame, Stuart booked me in for viewing and I was waiting there for 30 minutes but no one came and he didn’t peak up the phone while I called him 3 times.
Stuart waste 2 hours of my time for nothing
6th Oct 2022 (3 years ago)
L Bartholomew
Don't expect anything from them as a tenant. They don't reply to queries, need for help or changes. Their default is unhelpful and rude.
We lived in a flat they rented out to us just before the 2nd and 3rd lockdown. What they failed to tell us, was that the landlord had not actually connected the flat to internet via OpenReach, so we moved in and were unable to get an internet service (during lockdown, where it was needed for work).
I then had to liaise with OpenReach myself to get the flat connected. Which took 6 months in the end because Willmotts sat on a form for 4 months from OpenReach that they needed to complete for work to commence.
In that time they gave us the smallest amount of compensation toward our data charges, but didn't make up for it at all.
Consider your deposit gone when you leave because they have tried to charged us for just about everything and anything. Including a full end of tenancy clean, despite the flat being left cleaned to a very high standard. Proceed with caution and check everything.
**Despite their reply, no one has ever reached out. Any replies to 1 star reviews here are lip service as you would expect
Tenant
22nd Aug 2022 (3 years ago)
S Blackmore
Great
29th Jul 2022 (3 years ago)
Ben
Such ineptitude. Avoid avoid. Had a man come to see a leaky gutter 12 times and he didn't even fix it. Was easily accessible, no excuse. One of many such inept tasks carried out by wilmotts.
17th Jun 2022 (3 years ago)
P Hua
Good communication, friendly and very good with replying to my emails and problems. Helpful and efficient.
Thank you!
8th May 2022 (3 years ago)
R Olano
Vitalia response quickly to my queries and she’s very friendly and helpful. Especially if there’s a problem in my flat she take an immediate action to solve the issue with my flat.
Tenant
28th Apr 2022 (3 years ago)
R Petas
Willmotts (Stuart and Will) made purchasing a less stressful process by keeping up constantly informed and guiding us through the steps. They also helped us find a great solicitor!
Buyer
25th Apr 2022 (3 years ago)
B Cottavoz
My experience with Sannaa, Damian and Willmotts have been of real support in the maintenance of the building, to the support for the flat and help in selling my flat. I recommend them, especially if you are not fully hands on (or willing to) with the management of a building. Thank you all. Barbara
Seller
12th Apr 2022 (3 years ago)
J9
Service by our building manager Sanaa is brilliant - very helpful and patient!! Would recommend Willmotts and Sanaa to anyone looking for guidance.
12th Apr 2022 (3 years ago)
P Wood
Saana Amzile has been very efficient and professional in dealing with not only our property's day to day management issues but also in tackling and resolving a host of complex legacy problems.
I am very pleased that we have a manager in Saana who puts the client first and who is courteous and respectful in her interactions with both myself as freeholder and the leaseholders who reside at the property.
Landlord
11th Apr 2022 (3 years ago)
G Vaisnyte
great service, thank you
11th Apr 2022 (3 years ago)
T Robertson
My family have been helped in both managing properties and selling them by Willmotts for over 30 years now. We've been particularly impressed by the selling side, with a very supportive team who've helped not just find the buyers (the easy bit!) but with all the form-filling and bureaucracy which is the vital bit needed to get the sale over the line! Highly recommend!
Seller
11th Apr 2022 (3 years ago)
A Thomas
The managing agents at Latymer Court are terrible and in particular, I felt great discrimination from Peter. My flatmate Nitara posted a review and Willmotts FAKELY responded acting as if they would try resolve the wrongdoing done to us- this never happened. I would urge others who faced discrimination as tenants of Latymer Court and were ignored by Willmotts. They fabricated evidence and we will be pursusing legal action against them once our case is gathered.
Tenant
10th Apr 2022 (3 years ago)
S Sculpture
A property management company who don't manage. Service charges are paid but grounds and bins are filthy with food rot, dirt and rats. They never return phone calls or respond to email. The situation is so bad it has been reported to the Pollution Dept. At the Council for help.
30th Mar 2022 (3 years ago)
N Wijayatilake
Peter is a horrible, discriminatory man who would not care about the sub tenants of Latymer court. He told me he does not talk to subtenants but contacted another group of subtenants, just showing how awful this man is. The managing office at Latymer court is in the control of the freehold company. Their operational policies are ridiculous and if you rent with them, they will be biased against young people and make their security guards lie on their behalf for their underlying reasons. Please do not rent with willmotts or trust them with anything as the way they run things is so unfair and actually illegal (making up evidence).
Tenant
21st Mar 2022 (3 years ago)
T Hall
One of the worst businesses I have ever had to deal with
10th Feb 2022 (4 years ago)
B Barthuu
One of the worst agency’s I’ve ever rented a property from .
Non responsive
Getting them to fix the property worked as well as talking to a wall .
Had my ceiling gone through in on of the bedrooms and nothing has been done about for a year . Absolutely useless.
Tenant
13th Jan 2022 (4 years ago)
R Macdonald
Really disappointed with my experience of Willmotts as our building management company. Given the extortionate service charges paid, I would hope for a relatively good service. Communication was probably the worst experience, with responses often only coming after they had been chased several times. It often felt like I was the building manager, investigating issues and reporting them myself, visiting new tenants/owners to explain how things work, and being first point of contact for tenants' issues.
19th Dec 2021 (4 years ago)
C Perry
Jah Smith from service charge was a lovely individual who was able to put me at ease. The communication and response was brilliant and an all round helpful individual! Will definitely be recommending.
10th Dec 2021 (4 years ago)
J Langmead
Very professional service, Jah Smith has been really helpful.
10th Dec 2021 (4 years ago)
P Helles
William Taper was excellent. I’ve dealt with a lot of agents and this was the best experience I’ve had. Communication was efficient, relevant, and super professional. Would highly recommend William. Thank you.
3rd Dec 2021 (4 years ago)
P Saul
Awesome estate agents, very helpful and prompt with their responses. Would highly recommend!
2nd Dec 2021 (4 years ago)
T Viero
Very helpful and professional
2nd Dec 2021 (4 years ago)
T Knight
Have had a great experience with Willmotts, Aaron Henley from the building surveying department has been great in dealing with our issues and requests throughout the process of having structural works done to our property.
29th Nov 2021 (4 years ago)
C citycentralcontracts.co.uk
We have been working together with Willmotts and Aaron Henley in particular on various construction projects. His knowledge and passion for the industry is second to non. We love Aaron's positive energy and drive to make the projects run smoothly. We would high recommend Aaron for any project in industry.
24th Nov 2021 (4 years ago)
B Yardley
I’ve dealt with Aaron and James, both very professional dedicated surveyors who are a pleasure to work with.
19th Nov 2021 (4 years ago)
P O'Shea
Gemma was extremely helpful and efficient with our move in.
Tenant
18th Nov 2021 (4 years ago)
R Wallis
Willmotts manage two complex Victorian properties for us in Fulham. Recently it was necessary to undertake major maintenance works, and we were very impressed with the professionalism of Willmotts' building survey department. In particular Aaron Henley is responsive, creative at finding solutions for a reasonable price, has a excellent eye for detail and maintains a good rapport with the tenants. We couldn't have hoped for better service, thank you so much.
Landlord
18th Nov 2021 (4 years ago)
P Harris
I am currently carrying out numerous projects with Willmott's and have found them to be very professional and on the ball, easy to deal with and a lovely smooth process, Aaron Henley from the building surveying team has been on hand all of our needs and is super efficient
18th Nov 2021 (4 years ago)
G PRG
I would highly recommend the services of Aaron and the building surveying department at Willmotts, they worked tireless with me to get planning on my Loft extension. Aaron acted as my contract administrator and assisted me with my project from start to finish, 5 star satisfaction highly recommend to anyone interested in housing development in the London area!
17th Nov 2021 (4 years ago)
E Ozlat
I have worked with Aaron Henley for a while now on multiple large residential projects doing general refurbishments etc
Very proffessional
17th Nov 2021 (4 years ago)
M Birkeland
Great people. Thorough work. Aaron Henley from the building surveying team was a great help and answered all my questions. Thanks
17th Nov 2021 (4 years ago)
D Skanes
Really professional service, Aaron Henley and the major works team are always really helpful and a pleasure to work with!
17th Nov 2021 (4 years ago)
M B
After delays and stalls with our previous supplier we appointed Aaron to manage our extension.
Aaron managed the process from start to finish, he always kept us up to date at each stage and was friendly to work with.
17th Nov 2021 (4 years ago)
F Ruby
I have been working with the team and major works for some time now and the level of professionalism, and industry knowledge is superb. Aaron Henley has been attentive and extremely supportive throughout and i would highly recommend. Excellent service!!
17th Nov 2021 (4 years ago)
M Central
Aaron from Willmotts Building Surveying Dept
17th Nov 2021 (4 years ago)
J Sutton
This company are beyond a joke. The property manager is 100 per cent useless and charges a fortune.Ignores emails and phone calls and seems only responds to negative reviews, have noticed they have quite a few. NOTE reviewers do not know each other but all say the same things, thats a big sign of incompetence .looking forward to a response of sorry your feel disappointed.
Being accused of being slanderous when your property manager is not doing his job isn't the answer. You must of had complaints about Mr Jack Newman who is the property manager, we can't be the first. I am the farther of a paying customer who wants responses to emails, phone calls and action taken.
26th Oct 2021 (4 years ago)
D Chanel
I am a 2-years tenant in the property managed by Willmotts. It has been great. Gemma is friendly and responsive to our request. The problems are fixed within a week or within an hour for emergency situation. The property is well maintained and in good condition. I am glad I have spent my 2 years in London with Willmotts.
Tenant
20th Oct 2021 (4 years ago)
R darvill
Do not use Willmotts. Unreliable, rude and never response to emails of phone calls. Don’t listen to the other reviews, Willmotts must have paid these people to write these good reviews. Worse company to ever deal with.
8th Sep 2021 (4 years ago)
P Vanspall
One of the team at Willmotts found my wallet on the tube and went out of their way to return it to me- it just goes to show that high neighbourly standards the Willmotts team hold themselves too. Its refreshing to see a good property company operating inside the local community it serves with a people first approach.
24th Aug 2021 (4 years ago)
R Elankina
Avoid now Not to regret later.
14th Jul 2021 (4 years ago)
J Upham
Lovely
3rd Jul 2021 (4 years ago)
F Sturman
Great company and very professional, especially Jah Smith who goes above and beyond.
20th Jan 2021 (5 years ago)
J Dambrauskaite
Willmonts are managing our property and charges service charges. It should be illegal to overcharge us as they are for the services they are providing: £500 for management fees per flat, (it is a maisonette, so no communal areas), which are - raising couple of invoices and finding yearly insurance. Wow, that must really be a tough job!
However it takes them ages to reply to emails.
Thank you for your reply. As expected no one contacted me. Furthermore, we have been charged incorrectly and for 3 weeks we are trying to get someone to look in to our account and no one bothers, we are just being chased for incorrect payment!
Well done!
Landlord
7th Jan 2021 (5 years ago)
M Phillips
I have worked on a number of projects with Aaron throughout the London region. Aaron is quick, competitively priced, and very thorough with both his inspections and reports, would highly recommend his service.
22nd Dec 2020 (5 years ago)
G Whitehouse
Hello
Aaron completed a measured survey on my victorian property in SW London recently. He was professional courtous and completed the survey in a timely manner and even pointed out some possible missed issues for further imvestigation. I would not hesitate to use Aarons services again in the future or recommend him to my friends.
22nd Dec 2020 (5 years ago)
S MacCabe
Aaron is positive reactive and has a sense of humour, in short a pleasure to work with
Stephen from Cape
22nd Dec 2020 (5 years ago)
J Pearman
Aaron Henley has been amazing with my property repairs. Always on hand when I need to have a conversation. Listened to my requirements and auctioned them. Great service.
Landlord
22nd Dec 2020 (5 years ago)
J Howardson
I viewed a flat with Stuart he was very helpful in helping me understand the process.
Very professional.
22nd Dec 2020 (5 years ago)
A Howarth
Great to deal with. Courteous, open and honest with answers. Straight advice and would recommend. Jah was very professional and a pleasure to do business with.
22nd Dec 2020 (5 years ago)
A Davies
I worked closely with Aaron Henley from the building surveying department on a recent external refurbishment project in the central London area. Aaron was always very professional and responsive to my emails. It was a pleasure working with Willmotts on this occasion and look forward to working along side them on future projects.
22nd Dec 2020 (5 years ago)
I Ivy
So easy working with Stuart Urwin From Wilmotts on finding the perfect Rental with my sister. Highly recommend!
Tenant
22nd Dec 2020 (5 years ago)
V Galaz
It was good collaborating with Jah! Was impressed by the detailed responses and the enthusiasm. Would highly recommend Willmotts and Jah who saved me from a lot of stress :)
21st Dec 2020 (5 years ago)
Hope
Would really recommend Willmotts, especially Jah who is very professional and helpful thank you :)
21st Dec 2020 (5 years ago)
V M
I highly recommend Willmotts! Was a great pleasure working with Jah, such a professional and always helpful way of working.
21st Dec 2020 (5 years ago)
M Parsons
Would honestly highly recommend willmotts. Especially jah in the service charge department! Was so understanding and very knowledgeable! Thank you for your amazing help!
21st Dec 2020 (5 years ago)
T Dutfield
I have found this company to be extremely helpful and professional.
I must also give an extra special mention to Jah smith for all her help and advice. A very good member of her team who has gone above and beyond in order to help her clients. Excellent job.
Thank you ????
21st Dec 2020 (5 years ago)
J Williams
Would highly recommend Willmotts and thank you Jah for all your help!
21st Dec 2020 (5 years ago)
T Brklja?
Stuart was very helpfull and answered all my questions regarding the property I was interested in.
21st Dec 2020 (5 years ago)
M Garfield
Aaron Henley of the surveying team undertook a very comprehensive survey of our period building in the conservation area just off Edgware Road. The building is split into flats, some of which are rented others are occupied by the owner. He was very thorough and helpfully clarified a number of issues in the report with respect to current legislation and/or best practice that we would need to include in our refurbishment plan and budgets whilst ensuring the proposals are in keeping with the style of the building.
21st Dec 2020 (5 years ago)
M Kirby
I worked closely with Aaron from the Building Surveying department on the refurbishment of two large residential blocks in the Bayswater area. Aaron was very prompt with his responses and I found him very easy to work with. I would highly recommend his services to anyone looking for someone to manage and assist with refurbishment works.
19th Dec 2020 (5 years ago)
A Chaudhry
Have been working with Aaron Henley in the Building Services department of Willmotts.
very impressed with his quality of work and overall professionalism.
19th Dec 2020 (5 years ago)
S Mentzen
We are happy with Willmotts' service. We experienced a smooth moving-in process after signing the contract. Whenever we had issues with the flat throughout the tenancy, and there have been a few (not at Willmotts making), they have been responsive and helpful.
Tenant
18th Dec 2020 (5 years ago)
A griffith
As a professional individual in the conveyancing sector communicating with fellow professionals is essential and I must add that Aaron from the Building Surveying Department has been a pleasure to work with. He went above and beyond in search of the relevant queries to ensure my client incurred minimal delays. Thank you for your kind service!
17th Dec 2020 (5 years ago)
I Csipo
Being trying to call them for two day . Left two messages to call ne back regarding a property because I have a few questions. I got a text from them that I can view it next week.
5th Dec 2020 (5 years ago)
R G
Worse company. Never fix anything on time. Damp, mold, water heater broken...with a baby in the house,and they consistently never perform. We have tried everything. The staff is extremely rude, always have a come back and never resolve anything on a timely manner. Wish my landlord knew how bad they are and stopped using them . AVOID
Tenant
1st Dec 2020 (5 years ago)
I Bashar
Wish i had better landlords
Tenant
24th Nov 2020 (5 years ago)
N Baghaei-Yazdi
Excellent Estate Agent and Block Management
18th Aug 2020 (5 years ago)
J Lea
Agent was 30 minutes late to our viewing whilst we stood outside and didn’t give us a heads up or answer phone calls or a text. Eventually rocked up on a scooter in jeans and trainers, unlocked the door and left us to it. No PPE, face mask or gloves. No info or conversation. Which was weird, because the flat itself needed a HEAVY sell to see through the damp prison vibe.
We’ll look elsewhere thanks.
4th Jun 2020 (5 years ago)
E Vargem
Waste of time don’t turn up to viewings not even a call, waited 40 minutes then left.
Very unprofessional
29th Feb 2020 (6 years ago)
JB
Very good experience with Willmotts, particularly with William Taper in lettings
Landlord
3rd Oct 2019 (6 years ago)
L L
My experience with Willmotts is a long and horribly painful one! You DO NOT deserve a star if I have the choice not to give one! Everyone I dealt with in Willmotts seems to be in lala land and have no time for you apart from sending invoices when it's time to pay ground rent & service charges. We bought a new build 5 years ago - Willmotts manages the property. We had endless problems with the property from the start with the rogue developer and Willmotts hasn't NOT been helpful at all. I pay all fees on time but until today you are still billing me for a £50 late fee from years ago that I never owed you which I have emailed the management & accounts dept GRAHAM, BEN, LUKE, PONSIREE, multiple times with proof but no one ever acknowledges it and you just keep sending me reminders for something I DO NOT owe you. WOULD YOU STOP PESTERING ME FFS I AM TRUELY SICK AND TIRED OF IT ALL!
Buyer
30th Sep 2019 (6 years ago)
P Dream
Really helpful service, professional, friendly, reliable, very responsive...happy to recommend and will definitely use again!!
24th Apr 2019 (6 years ago)
G Jackson
I lived in one of willmots property's for a year I left it in much better condition than what I found it and they try and charge me for stuff that was broken before I moved in, things that I had constantly told them were in need of repair. the are thieves they will charge me for repairs fix nothing and do the exact same to the next tenant. serviced property's that are never serviced emergency call out numbers that are never answered, things in need of repair like a faulty boiler that are in need of repair and not taken seriously... they repaired my boiler three times in two weeks in the depth of winter each time we were told it was working, it was not, it was finally condemned and replaced in the most cowboy way imaginable. stay well away they just want your money and have no respect for you as a tenant.
Tenant
24th Oct 2018 (7 years ago)
D Thomson
Highly recommended. Very good service especially Jah Smith, who was very professional and understanding throughout it all.
3rd Jul 2018 (7 years ago)
C Whitefield
I love this place n jah was amazing person to explain every think
3rd Jul 2018 (7 years ago)
Pinc.komodo
Thank you for the prompt and professional advice Jah!
30th Jun 2018 (7 years ago)
S London
I dealt with Lee on large project I had in mind and he made my dream a reality ‘’ thank you so much’’
29th Jun 2018 (7 years ago)
P Dolan
Just want to say what great service I had from jah Smith she was very professional and had a quick response I would highly recommend
28th Jun 2018 (7 years ago)
R Dolan
Willmotts have been great and the services from Jah Smith have been outstanding, great customer service, highly recommend.
28th Jun 2018 (7 years ago)
S Tauchmanova
Thank you Lee for the exceptional service you gave me. Your support has been really great and very much appreciated
28th Jun 2018 (7 years ago)
G Franks
I have a few issues that I needed resolving at my address and I had a fine gentleman called Lee turn up. He was very courteous all through the visit and was very knowledgeable in his field and advised me on my damp, some minor cracks and on how to remedy it along with advising me on my extension that I want to do in the very near future. A great asset to the department and very thorough, would definitely use Willmotts again and recommend Willmotts to anyone. Great service from start to finish and thank you Lee for being a great help, it is very much appreciated.
28th Jun 2018 (7 years ago)
G Albisoru
Great service and very prompt and professional!
Thank you for finding my perfect flat!!!
Tenant
28th Jun 2018 (7 years ago)
J Galpin
My experience with Willmotts was very positive and I'm glad that I was dealt with by Jah Smith. She was really helpful and made the process very straightforward and easy.
28th Jun 2018 (7 years ago)
F Malik
Highly recommended. Very good service in particular Lee Spearmen. Don't know where i would be without his help.
28th Jun 2018 (7 years ago)
C Martin
I am delighted with the fast and professional service I received from Lee Spearman in resolving the party wall issue with my neighbour. He was extremely knowledgeable and provided much reassurance along the way. Many thanks
28th Jun 2018 (7 years ago)
C Scott
I dealt with lee the other day as a director for a block management company and he handled the section 20 process brilliantly and delivered excellent value for money.
28th Jun 2018 (7 years ago)
T Hanthongchai
would like to say thank you to Jah Smith in particular has been a great help with her professionalism and prompt responses to my queries
28th Jun 2018 (7 years ago)
J Badcock
Couldn’t recommend Jack and his team more!
28th Jun 2018 (7 years ago)
C Thompson
Excellent service from Jack and the team
28th Jun 2018 (7 years ago)
M leesus
Willmotts have been every efficient and so very helpful, especially Jah Smith who had kindly answered all my troubled questions. Highly recommend!
27th Jun 2018 (7 years ago)
R Photography
I had a urgent query and with a professional manner Jah assisted me, she was very promptly about it what put my mind at ease.
27th Jun 2018 (7 years ago)
C P
Jah Smith was very helpful and made my experience with Willmotts very comfortable and I felt more at ease.
27th Jun 2018 (7 years ago)
Devika
I had a pleasant experience with Jah Smith, who was really helpful and really nice as well.
27th Jun 2018 (7 years ago)
J England
A* service from Willmotts, Jack has been extremely helpful
27th Jun 2018 (7 years ago)
G Jackson
Couldn’t recommend Jack more for any block management related queries.
27th Jun 2018 (7 years ago)
J Frazer-Bossom
Amazing service from Jack!
27th Jun 2018 (7 years ago)
L Barker
Can’t believe how swiftly Jack dealt with all my queries, definitely recommend!
27th Jun 2018 (7 years ago)
J Brooks
Wilmotts have been great! The team are always quick to respond and very professional. Thank you Jah Smith recently for her help
27th Jun 2018 (7 years ago)
M Blight
Had such a amazing experience especially having a lady called jah help me with my accounts and she was lovely and very professional!
27th Jun 2018 (7 years ago)
N Basra
I was impressed by the attention to detail from Jah Smith and Tee Soleimani. Really nice people to deal with and quick to respond, so recommend using them.
27th Jun 2018 (7 years ago)
B Whitefield
Excellent service. Jah put my mind at rest with her professional and empathetic manner. Highly recommend.
27th Jun 2018 (7 years ago)
B Bowen
Having recently worked with Willmotts regarding my block I am assured that I am in safe hands. Jack in particular has been extremely helpful
Landlord
27th Jun 2018 (7 years ago)
T Harvey
Jack has been very efficient in all my dealings with him. Highly recommend Willmotts.
27th Jun 2018 (7 years ago)
D Philp
I found my experience with Wilmotts to be totally hassle free. The service I got from Jah Smith was very efficient, informative and executed in a professional manner. Her friendly personality put me at total ease with all our dealings.
27th Jun 2018 (7 years ago)
C Perry
Very good company but Jah in particular was very helpful and answered all of my queries as best as she could in a professional manor and explained it all to me very well! Keep up the good work!!
27th Jun 2018 (7 years ago)
C Grover
Had such a positive experience with Willmotts! Would definitely recommend them. Jack Newman was especially helpful, supportive and friendly throughout! Huge thanks to Jack and the team.
26th Jun 2018 (7 years ago)
D Lawes
Had a few queries with my accounts and Jah has put my mind at ease with her prompt response.
Landlord
26th Jun 2018 (7 years ago)
N khoontum
Jah Smith is very efficient, informative, friendly and very helpful. Will definitely recommended anyone.
26th Jun 2018 (7 years ago)
M Todd
Really nice and great customer service, Nah was really helpful and answered all my qurstiosn, without hesitation.
26th Jun 2018 (7 years ago)
L Azzarone
Amazing service , staff friendly and efficient. Top estate agency .
19th Jun 2018 (7 years ago)
F Capponi
My experience with Wilmots has been short and awful. I contacted them the 14th of June and arranged a view of a flat in Shepherds Bush area for Saturday 16th. The agent on the phone was really nice and kind and emailed me the details of the appointment quite rapidly. Once I arrived in London (after 4 hours of train travel from Plymouth) and reached the flat, nobody came. I decided to contact the agency to understand what was happening, and they told me the appointment had been cancelled. According to them, the agent in charge (I think his name is Solomone) tried to contact me about the cancellation, but with no success. This does not make any sense as the agency had both my email address and mobile number available. Looking for a new house is a quite demanding task, especially when you are moving into another city: unprofessional letting agents make this task a nightmare. Totally disappointed
18th Jun 2018 (7 years ago)
M Bradshaw
Willmotts have been extremely helpful in my dealings with them. Jack was particularly helpful and always responded quickly.
9th Jun 2018 (7 years ago)
O Lanaras
Willmotts both let and managed our flat, and they were great. Very responsive to all of our concerns, and I would definitely rent through them again!
Landlord
8th Jun 2018 (7 years ago)
S Tingle
The Expert advice I received from Lee Spearman with regards to a Partywall matter was first class! Thank you Lee, for making the process so easy and giving me peace of mind.
Great work, Sam
7th Jun 2018 (7 years ago)
M Eisinger
I consulted Simon Hanton following a request from our Leaseholder to extend their lease. I was totally impressed with Simon's knowledge, expertise and advocacy. He patiently and clearly explained each part of the process, together with sharing relevant background information that helped us to understand and consider realistic outcomes. We have yet to hear back from our leaseholder and we will definitely revert back to Simon, should the enquiry progress any further. Simon is a great asset to Willmotts and I would highly recommend his services.
Landlord
7th Jun 2018 (7 years ago)
C barrett
I cannot fault the team and their brilliant customer service. Whatever issue I threw at them they reassured me and kept up updated throughout the whole process. Mr Newman was extremely helpful and I really appreciate all the time and effort he put in. Would definitely recommend.
5th Jun 2018 (7 years ago)
M Al-Awqati
Very friendly, professional and helpful service. Would definitely work with Lee again!
5th Jun 2018 (7 years ago)
W Wakefield
Just want to say how delighted I was with the service I received from Lee Spearman. One of the best building surveyors I have met as he genuinely has a passion for the business and saved me a fortune in the process... Thank you Willmotts and thank you Lee
4th Jun 2018 (7 years ago)
E Fletcher
Dealing with willmotts was an apsolute pleasure, Jack Newman was especially helpful in his communication.
1st Jun 2018 (7 years ago)
A Perry
Jack Noiman has been a great help, couldn't have fixed all our problems without him.
1st Jun 2018 (7 years ago)
P Coughlan
Simon Hanton of Willmotts provided me, at various points in the process, with invaluable assistance in an extension of leases request. After this experience I therefore readily recommend Willmotts.
1st Jun 2018 (7 years ago)
Aaron
Thank you Jah Smith for your prompt and professional response with regards to all my account queries.
24th May 2018 (7 years ago)
M Hemme
I contacted Jim Jenkins at Willmotts in order to gather some information on managing our block and in particular the financial aspect to this. I have to say that he was most helpful and as a result we will be passing the management of our block to Willmotts…
Landlord
21st May 2018 (7 years ago)
S P
Whenever we have called on Tee, which is usually not in the best of circumstances as you can imagine, she has listened, been supportive, understanding, professional, and committed to resolving whatever it is at issue.
She stands out to us as being relatively unique in this respect. We have had experience of multiple management companies in various properties we have either resided in or owned, and Tee is by far the most supportive.
She is a pleasure to work with and we look forward to a long and productive working relationship with her.
9th May 2018 (7 years ago)
R Stewart
Will Taper from Willmott's provided a professional and reassuring service which allowed me to relax through the process of finding a property. Contact was prompt and jus the right level of detail at the right time which allowed me to choose what was right for me with minimal fuss. When I move again I will be getting back in contact with Will to help me out.
4th Apr 2018 (7 years ago)
R Almoguera
Most rude and unprofessional agents I’ve ever had. Mandy and Vitalia do not want to work there and instead of helping you to resolve problems encountered on the flat, they always complain of being there to help the tenants. The only good service was from Mel. The tenancy was amazing but every time we had a problem it was a nightmare to get it resolved due to the property management agents. I don’t really understand why they are still working there.
Tenant
24th Feb 2018 (8 years ago)
H Nicholas
I couldn't be less impressed with this unprofessional, apathetic and useless business. Honestly, I don't understand who is in charge, but there is no sense of urgency, no empathy, no basic understanding of what people living in a property need or how they should be treated. We are renting a flat on the top floor of a building managed by Willmott's, and our property has been engulfed in scaffolding for the best part of 7/8 months. Work has taken place for a total of around 2 of those months, at a snail's pace. We've asked politely, repeatedly, for reasons as to why the scaffolding remains, and no-one answers, everyone passes the buck. We've never received an explanation. The scaffolding blocks our natural light, it poses a serious security risk as the platforms are right outside our windows (which means keeping them closed throughout the hot summer - on one occasion some junkies climbed into the main building through a window left open by builders), people could see into every room of our flat so we had to cover up bathroom & bedroom window. There is also a porta-loo which has been left outside the front door for the entire team, which stinks, and is used by random members of the public too. Equipment, old milk bottles, and electric wiring is left hanging around in the entrance and all over the front garden space. We are fully aware that as renters, we don't have the same authority or clout as the freeholders, but there has been no desire to listen to us or work to get the scaffolding / loo removed quickly. The majority of our communication now has to be via our estate agent, who speak to Willmott's and update us with what ends up being completely worthless information, which is never acted upon. It's a joke. We've been given deadline after deadline of when the scaffolding will be removed, and there is never any change. If you can help it - don't use their services, and under no circumstances would I recommend moving into a building manged by them.
Tenant
16th Nov 2017 (8 years ago)
G McFie
An excellent day, most enjoyable. Although I am not a golfer, my wife and I were both thoroughly entertained; the food was delicious and Willmotts even managed to arrange the weather for us all!
27th Sep 2017 (8 years ago)
D Sardiwal
I am not happy at all with Mr. Birelli in Willmotts , he is managing our building in Southwell Gardens . Many complaints were made to him and his line Manager but so far I have not received any reply from them . Mr. Birelli is incompetent person in managing our building . I request to owner , Willmotts please investigate my complaints otherwise Willmotts will close down sooner or later. I pray to God to close down sooner.
Landlord
8th Aug 2017 (8 years ago)
J Lowthrop
Great agency. Especially Anna who was a dream to work with from start to completion!
28th Apr 2017 (8 years ago)
D Barham
Great service, all staff are very polite and professional
28th Apr 2017 (8 years ago)
K Arden
Anna Arden went above and beyond to look after me, she even packed my suitcase. Fantastic service.
28th Apr 2017 (8 years ago)
N Wheeler
Mandy is brilliant! 5 star all round
28th Apr 2017 (8 years ago)
A Boltman
Mandy looked after me perfectly! Professional and approachable
28th Apr 2017 (8 years ago)
T Hall
Mandy is fantastic! Really helpful!
28th Apr 2017 (8 years ago)
S Sampson
Wilmotts have helped me over the years with various properties and with all the issues that come with letting properties, a big thanks and recommendation, Steve.
Landlord
28th Apr 2017 (8 years ago)
S Dillsworth
Very professional service. Excellent response times to any queries and made me feel as though I was 'top of their list' when helping to sell my property.
Seller
17th Feb 2017 (9 years ago)
T Seaton
Wilmotts were first class from start to finish. They were genuine, listened
to my requirements and did not waste my time showing me properties well out of budget. I would certainly use them again and certainly look to sell through them.
Buyer
17th Feb 2017 (9 years ago)
L Trombley
Dealing with Willmotts has been one of the most infuriating experiences of my entire life. We've been trying for almost 6 months now to secure freeholder approval for an extension on our property and they cannot be bothered to handle the necessary steps on their end. Despite already having builders estimates and planning permission in hand, we've had to push back the start date on our works by several months. We still have no answer from Willmotts as to when or if we will ever hear back about freeholder approval, despite dozens of phone calls and emails. We cannot even ascertain whether the approval process has begun, and every time we call we're told that the person we need to speak with is on holiday or out to lunch. We have lost literally thousands of pounds as a result of the unforeseen delay caused by Willmotts. Avoid working with them AT ALL COSTS - I wish we had a choice but unfortunately we don't.
Seller
1st Feb 2017 (9 years ago)
E Casti
Had a viewing for a commercial property on Kingsland road today, I was called once 15 min earlier and missed the call while I was on my way...tried to call back many times but there was no answer. Went to the appointment on time and nobody was there. Kept callin for 1h and he didn't pick up. When I texted him I was there for the appointment I got texted back that he had gone and had tried to call me and that I should learn to answer my phone???
Most rude and unprofessional treatment I've ever had. Wasted my time
3rd Nov 2016 (9 years ago)
M Atawi
I've rented a flat from them, and it was horrible experience, when I got the flat, it was dirty and full of spider webs !. When I left they tried to take every penny from the insurance, and they refused to send me any receipts for the deductions !.
Reply to the comment :
First and foremost, all the ( People ) you referred to as unauthorised to live, which is only 1 person not "people" you should double check with Mel McMultan and he will confirm to you the inaccuracy of your statement. Secondly, I would like to say that I have indeed won the case over the deposit scheme, which clearly showcases the blatant assertion that was undertaken by the office. And about the smoking, I was smoking in the Patio, which I think is alright. Finally, I am glad for the response and it is a clear representation of the attitude of an unprofessional office.
Best Regards
Tenant
11th Sep 2016 (9 years ago)
H kleiman
Without a doubt - the nicest property manager! I had couple of issues with my flat and everything was addressed super fast with no hesitation. Whenever I need them - they are there for me to solve any issue or question.
Tenant
11th Aug 2016 (9 years ago)
M Wearing
Being new to London was really stressful, and people had warned me that finding a flat would be really challenging, but the staff at Willmotts were amazing. They answered any questions I had, and were really invested in making it as easy as possible. Would recommend!
5th Jul 2016 (9 years ago)
L M
Willmotts are always really helpful in my property decisions, really knowledgeable, and easy to deal with. Will continue to use them for my property transactions
24th Jun 2016 (9 years ago)
M Pieper
Willmott's in Hammersmith were my letting agent for 3 years. Will Taper was fantastic, he offered a real personal service, responded to emails/calls immediately and never failed to sort any issue. If a problem arose all it took was a quick call and a maintenance contractor would be round the same day to fix it. Would recommend to friends.
Landlord
24th Jun 2016 (9 years ago)
J McDonald
William Taper is the bomb. Our building is managed by Willmotts so it made sense to rent through them too. It's very difficult to pick one property manager from another as they offer much the same service but my experience with Will in particular means he is my first phone call on any issue and my first recommendation for anyone looking for lettings in the area. A thoroughly honest and honorable man.
Tenant
23rd Jun 2016 (9 years ago)
B Pinner
Very helpful company always going the extra mile! Gemma White is an asset to their team and pleasure to deal with!
23rd Jun 2016 (9 years ago)
S Merrick
I am in the process of selling my flat with Willmotts and I couldn't have asked for a better experience. Will and his team have been efficient, professional and patient, offering honest and well informed advice. I would not hesitate to recommend Willmotts to anyone whether buying, selling or renting - they are a great bunch of guys!
Seller
23rd Jun 2016 (9 years ago)
????
They are the worst!!!!!! STAY AWAY FROM THEM!!! Vitalia was very rude and unprofessional.
7th Jun 2016 (9 years ago)
H Smith
Will at Willmotts is excellent! We have received great customer service from him and the team since moving into our Kensal rental. From having a new aerial installed to massively diverging a potential crisis. I called Will from New York after finding out my sister had posted our key through the letter box leaving us locked out and potentially having to pay hundreds to a locksmith on a Sunday. As we'd only been provided with one set of keys upon moving in instead of two (through no fault of Will), I asked if they'd cut another and leave it with local business for collection early Sunday. With not much time remaining on a Saturday afternoon Will ran to the rescue! We were a bit hesitant to rent through an independent agent with few reviews, but the customer experience so far has been great. Thanks again.
Tenant
23rd Mar 2016 (9 years ago)
A User
We bought a new flat developed, sold and managed by Willmotts and had endless problems. Firstly, they kept delaying completion to the point where we were forced to exchange and complete on the same day without confirmation until the day before. Just prior to completion, despite Shahid assuring us there were no plans for further development, a planning permission application was submitted by Shahid himself to build a whole floor above ours after selling us a top floor flat.
Four months after moving in, a leak started in the kitchen and we were told that this was solely our responsibility. A month later the water heater wiring melted, burning out the switch and timer. We found out that the wiring that was fitted was too thin. We told Willmotts about both of these but we’ve either been told they aren’t responsible or had no reply at all. Recently the radiator switch also burnt out.
The leak has now been there for 5 months and damaged half the kitchen cabinets. Only after threatening to go to relevant authorities, they agreed to send the kitchen fitter and electrician though not without informing us that we would have to pay an undisclosed call out fee if they thought it was our fault… As if we deliberately changed the wiring to dangerous ones? When the fitter came, we found out that they had only been told about our flat that morning and he was actually there to inspect two other flats with similar problems. Clearly we aren’t top of the priority list. Willmotts now want us to claim on insurance (incurring excess) for the leak, even though it’s clear it’s a defect, and no word at all on the money we’ve spent fixing the substandard electrical system. Ben told us the defects period ended some time ago despite the problems being reported within 5-6 months of completion and ignored requests to show us proof of this.
Other issues include building rubble in the kitchen hood which Ben wanted us to contact the manufacturer about rather than the fitter. And for the last month only one in three lights in the stairwell and corridors works. So far this new flat has cost us hundreds to fix the endless issues. The service has been very rude and we are constantly given condescending answers as to why various issues aren’t their fault.
Buyer
18th Mar 2016 (9 years ago)
D Medelyte
Since I was looking for a flat and they helped me to sort this out in just two days I consider this as superb service. Also, staff members were friendly and very polite. I Recommend this so far
23rd Oct 2015 (10 years ago)
E Banks
William went above and beyond the call of duty to help us buy our first flat, guiding us through the process very patiently. The vendors were in Australia but he acted as a constant point of contact, and was very helpful and efficient with viewings and information. He even helped us with a few loose ends after the sale was complete, without us needing to involve solicitors. Without a doubt - the nicest estate agent we've ever dealt with!
Buyer
5th Oct 2015 (10 years ago)
M Berglund
I have rented my flat in West London, in the past, through Willmotts for several years now and they have always been friendly and managed to find me decent and reliable tenants. They also manage the block I live in and have kept this clean, tidy and if I have had any queries they have been prompt and friendly in replying. Overall a friendly and professional company I would definitely recommend them to anyone looking to let their property.
Landlord
27th Sep 2015 (10 years ago)
M Andrews
These guys call other estate agents pretending to be chartered surviours to get property information. All Agents Please be aware of them!
15th Jul 2015 (10 years ago)
L Connaughton
I was recommended to Justin Naish who runs Wilmott's in Hammersmith. Having used them for 2 years they have provided on the whole good tenants and service. Their support both to my tenants and to myself has always been consistent and I would be more that happy to recommend them.
Landlord
25th Mar 2015 (10 years ago)
N Morrison
My family (Myself, Wife and 18 month old Son) have lived in our property looked after by Willmotts for the last 19 months and are absolutely disgusted at the lack of care they show for their properties. We have had an increasingly serious damp problem in the entrance of our maisonette since my son was 5 weeks old and other than sending a couple of surveyors over, attempting to use bathroom sealant and repainting the outside of the porch, they have done none of the things recommended by their own surveyor in order to eliminate the problem!
It is impossible to get hold of anyone in the office anyway, but when we do finally get through to an actual person on the phone we are told that the person we need to speak to is out of office or on holiday (with nobody covering their responsibilities while they are away)! We are then told that someone will get back to us which never actually happens and we have to repeat the whole process again!
The £200 ground rent we are meant to pay every quarter (we are currently refusing to pay ours) seems to go into the company's pocket as we see very little done with it- the communal gardens are kept to the lowest possible standard, the paving is broken up and has raised and exposed drains, the drainage is frequently blocked and causes flooding in the car park and the entrance gates for both cars and pedestrians are often stuck shut or broken. My Wife and Son have actually been stuck inside the grounds on several occasions because both gates have been broken!
All of the maintenance work is done to the lowest standard for the least expense to the company possible. It is abundantly obvious that the company cares more about the money they put in their pockets than the standard of service they provide once they have been contracted to look after a property. The Director of the company is a particularly bolshy man and ignores phone messages and emails as well as openly admitting that he doesn't care about certain issues. He even called my wife to ask why we hadn't yet paid the deposit for the property when he still had a tenant living in it!
We are currently doing everything in our power to get a response from the company and are seeking legal advice and are speaking to the council as the mould is a health risk to our son and needs to be sorted out.
Tenant
11th Mar 2015 (11 years ago)
A Ford
The best agents i have ever used.
Professional, friendly & a fantastic service.
I rented a flat for 2 years & they were always great
Tenant
25th Feb 2015 (11 years ago)
A Lees-Jones
Very prompt and helpful service, they found me a perfect tenant very quickly. I would definitely recommend these guys to anyone
Landlord
28th Oct 2014 (11 years ago)
F Belay
I own a restaurant which isn't doing well at all, member of the family run it, we always been paying rent right now, there was a problem with running cost we offer some to pay as we always pay monthly, but the agency without sending letter or worming they ask to pay 4 month rent knowing we can't afford at same time but we offer what is needed to be paid currently, but they send debt collector to change a lock locked our restaurant without worming, without court letters, without the appropriate methods. In fact for 3 years we were loyal to them, they didn't manage to change the name of the owner so far, they only collect money on the phone, when i discussed several times why they still have the old owner name no explanation or they keep saying they have not been told, hold on if i buy this place 3 years ago from owner via solicitor and paper work is given and finished how comes they sending invoice with old owner, other than that, they never have gone via appropriate methods to deal with us.
Now i just came back from short trip and the person who use run the restaurant told me someone change the lock and they refusing to accept payment unless we pay up until July??? that’s not how it suppose to be done. First of all i am the owner no one ever contacted me via phone, letter or email before, we pay every time need to be pay they take the money, one missed payment they can change lock and lock us out - even with no worming no letter or legal communication?
This agency take advantage of people who do not know the law, take advantage of people who has bad management & insecurity on running a restaurant.
If you going to use them please think hard and twice.
This is very bad run agency, doing things illegally.
11th Apr 2013 (12 years ago)
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