Communication never felt pushy and that made the process easier.... Read more
Tenant
18th Mar 2026 (0 days ago)
Overall it felt organised but still very human. Things moved along without me needing to chase all the time.... Read more
Tenant
16th Mar 2026 (2 days ago)
I was worried about extra charges at the start, but what they explained matched what I ended up paying in the end.... Read more
Tenant
13th Mar 2026 (5 days ago)
Lily explained the steps clearly, which helped since it was my first time renting here.... Read more
Tenant
12th Mar 2026 (6 days ago)
K Mai
Grace was incredibly patient and professional. Renting in London felt much less stressful than I expected.... Read more
Tenant
11th Mar 2026 (7 days ago)
Communication felt easy and not overcomplicated.... Read more
Tenant
9th Mar 2026 (9 days ago)
K Z
Jay replied to emails even during busy periods.... Read more
9th Mar 2026 (9 days ago)
What I saw during the viewing was exactly what I moved into. No surprises, no last-minute changes.... Read more
Tenant
5th Mar 2026 (13 days ago)
Everything matched what was discussed earlier, so no surprises.... Read more
Tenant
2nd Mar 2026 (16 days ago)
Grace was quick to respond and helped clarify a few things before the viewing.... Read more
Tenant
28th Feb 2026 (18 days ago)
M Celeste
Lily reminded me about required documents before each deadline.... Read more
28th Feb 2026 (18 days ago)
H Lu
As a first-time landlord, Jay explained deposit rules and safety certificates clearly. His guidance helped me avoid several common mistakes.... Read more
Landlord
26th Feb 2026 (20 days ago)
Y Liu
Really positive experience with Yours Link. The process was straightforward and communication was clear throughout. Grace was very responsive and easy to reach. That helped a lot. Everything was handled efficiently and there wasn’t any unnecessary back and forth. Would recommend.... Read more
26th Feb 2026 (20 days ago)
I asked quite a few questions and always got proper replies, not copy-paste answers.... Read more
Tenant
25th Feb 2026 (21 days ago)
No pressure during the viewing, just a relaxed conversation.... Read more
Tenant
5th Feb 2026 (6 weeks ago)
L vicky
I worked with Yours Link as a landlord for my London property. Marketing fees were charged multiple times, but the property stayed vacant. After terminating cooperation, they did not respond ? and return the keys, the property was still listed without my authorization. Communication was inconsistent, making it very difficult to manage.
This review shares my experience so other landlords can take care with agreements, fees, and key handling.
??Update after owner’s response:
The owner’s response avoids the core issue.
The tenant never moved in, canceled at the last minute, and I suffered financial losses. Despite this, fees were still charged and no support was offered.
Quoting policies does not resolve the problem.
This reflects the actual level of service I received.... Read more
Landlord
5th Feb 2026 (6 weeks ago)
I was a bit stressed about timing at first, but they helped line things up better than I expected. Everything ended up falling into place quite smoothly.... Read more
Tenant
29th Jan 2026 (7 weeks ago)
Paperwork was clear and didn’t take as long as I thought it would.... Read more
Tenant
28th Jan 2026 (7 weeks ago)
T Davison-Pegon
Yours Link is an extremely unprofessional property management agency.
I have requested termination of our contract for property management and they do not respond despite my calls, messages and emails. They are deliberately withholding funds due to me as well as my apartment keys.
I would advise any landlord to stay far away from them and work with more reputable agencies.... Read more
Landlord
26th Jan 2026 (7 weeks ago)
Yours Link is an extremely unprofessional property management agency.
I have requested termination of our contract for property management and they do not respond despite my calls, messages and emails. They are deliberately withholding funds due to me as well as my apartment keys.
I would advise any landlord to stay far away from them and work with more reputable agencies.... Read more
Landlord
26th Jan 2026 (7 weeks ago)
From first message to moving in, the process felt pretty smooth overall.... Read more
Tenant
23rd Jan 2026 (8 weeks ago)
Y dong
I helped my sister rent a flat, and this estate agent was exceptionally patient and conscientious. I've had a bad experience before. But Yourslink is very professional, I highly recommend them.... Read more
19th Jan 2026 (8 weeks ago)
C Jiuzhang
As an international student in the UK I feel very happy to have this agent’s support. I know bills and council tax are very complicated but the staff here helped deal with all of these problems. And my parcels are kept safely at the reception ???????????? never get lost... Read more
Tenant
19th Jan 2026 (8 weeks ago)
Things moved faster than I expected, which helped a lot.... Read more
Tenant
19th Jan 2026 (8 weeks ago)
KUZULIOOO
Great service from this agency. The team was very helpful, responsive. One of them showed me how to use the heating system very carefully when i just moved in, she is very kind and nice ! Everything was handled smoothly and professionally, which made the whole process much less stressful. Highly recommended!... Read more
Tenant
15th Jan 2026 (9 weeks ago)
Jay kept me updated when there was a small delay, so I wasn’t left wondering what was happening. That really helped ease the process.... Read more
Tenant
14th Jan 2026 (9 weeks ago)
A Gill
This is perhaps the least satisfactory rental management company in the United Kingdom. The company primarily employs staff of Chinese origin and manages properties owned by Chinese landlords. We rented a property in Loom Building Manchester through them for three years and encountered significant difficulties in communication. Upon vacating the property, a deduction of £410 was made for minor scratches on the dining table and a sticky hanger left behind the door. When we contested these charges, we were informed by YoursLink that the landlord did not agree and that payment was still required. Throughout the tenancy, we maintained the property with care and responsibility, but we were ultimately disappointed by the unprofessional manner in which both YoursLink and the landlord handled our concerns.... Read more
Tenant
14th Jan 2026 (9 weeks ago)
Communication felt natural and not pushy. That made the whole process easier.... Read more
Tenant
12th Jan 2026 (9 weeks ago)
Was a bit stressed about timing but they managed to line things up quicker than I expected.... Read more
Tenant
12th Jan 2026 (9 weeks ago)
They usually send photos and explain what’s going on. I like knowing what’s actually happening with the flat.... Read more
Landlord
17th Dec 2025 (13 weeks ago)
What they told me at the start matched what I ended up paying. I was a bit worried about extra charges but nothing unexpected came up in the end.... Read more
Tenant
15th Dec 2025 (13 weeks ago)
I used another company before and had a lot of chasing to do. With Yours Link it feels a lot more straightforward. I still get updates and things just move without me pushing all the time.... Read more
Landlord
15th Dec 2025 (13 weeks ago)
Had a couple of minor problems over the year and every time I messaged them, someone replied pretty quickly.... Read more
Landlord
11th Dec 2025 (14 weeks ago)
I asked loads of questions and they actually replied properly each time. That helped a lot.... Read more
Tenant
11th Dec 2025 (14 weeks ago)
Viewing and paperwork all moved quite fast. Didn’t feel like things were being dragged out.... Read more
Tenant
11th Dec 2025 (14 weeks ago)
I live overseas so I was quite nervous at the beginning. After the first few months I felt much more at ease. They keep me updated when something comes up and rent always comes through on time.... Read more
Landlord
10th Dec 2025 (14 weeks ago)
Didn’t expect managing a flat to feel this easy. Had a small issue and it got sorted faster than I thought.... Read more
Landlord
10th Dec 2025 (14 weeks ago)
Been with Yours Link for over a year, they’re always responsive when issues come up and take care of the maintenance efficiently.... Read more
Landlord
25th Nov 2025 (16 weeks ago)
Worked with Yours Link to buy my first home in London, it’s a smooth process and really professional guidance throughout.... Read more
Buyer
21st Nov 2025 (17 weeks ago)
P Bajoria

This agency is a scam, do not rent with them. It is the most unprofessional and corrupt company I have ever experienced. They are non responsive for weeks at end. The team is in China and does not respond to emails or calls.
The agency (Yourslink) and the landlord (Hanland Capital) seem to be managed by the same group of people so there is essentially no difference between the companies.
There is no support for emergencies. It is the worst managed tenancy I've ever been in. We did not have heating in the flat for several days. We had a broken couch and a mould situation that the agency did not attend to. It was a difficult and frustrating nightmare being in that flat. Every week was emailing them about some sort of illegal practice that they were adopting.
They ended up terminating the tenancy within 6 months during the peak rental period which seems like a common trend. They charged us exorbitantly for damages with no evidence or justification. I am honestly surprised that the UK tenancy law has not caught up with their scams, and such immoral companies are still allowed to continue.
They deleted the Google listing with all the previous honest reviews since it unmasked the true nature of the company. Please go on Trustpilot to read their reviews before renting with them.... Read more
Tenant
16th Nov 2025 (17 weeks ago)
The sales team helped me sell my flat within 2 weeks. Great marketing advice and clear communication. Highly recommend!... Read more
Landlord
11th Nov 2025 (18 weeks ago)
As a landlord, I feel confident leaving my property under their management. Rent payments are always on time and communication is excellent.... Read more
Landlord
10th Nov 2025 (18 weeks ago)
The property management team at Yours Link is amazing. They handle repairs quickly and keep me informed every time.... Read more
Landlord
24th Oct 2025 (21 weeks ago)
Very friendly and efficient team. Got the flat I wanted in less than a week — couldn’t ask for better service.... Read more
Tenant
23rd Oct 2025 (21 weeks ago)
R Zhang
I came to London for my master’s degree and didn’t know much about the rental process. Daniel from your letting team helped me view properties online before I arrived, and he guided me through referencing and contract signing. Everything was done efficiently, and moving in was very smooth. For students like me coming from China, this service is really reliable.... Read more
Tenant
23rd Oct 2025 (21 weeks ago)
Really smooth rental experience with Yours Link. The team was responsive and professional! They made the whole process easy!... Read more
Tenant
22nd Oct 2025 (21 weeks ago)
Grace from Yours Link kept me updated from viewing to move-in. Really appreciate the smooth process!... Read more
Tenant
21st Oct 2025 (21 weeks ago)
O Lam
As a landlord based in HONG KONG, I was worried about managing my London flat. Jason gave me regular updates and handled tenants quickly.... Read more
Landlord
20th Oct 2025 (21 weeks ago)
D Chan
Being abroad, I really needed someone I could trust. Lily from Yours Link handled everything remotely—viewings, tenancy agreement, even setting up utilities. I felt confident throughout the process, which isn’t easy when you’re thousands of miles away.... Read more
Tenant
15th Oct 2025 (22 weeks ago)
D Dang
Nice experience. They reply instantly to all my questions.... Read more
15th Oct 2025 (22 weeks ago)
Yujie
Quick response and smooth rental process in London, thanks to Lily from Yours Link.... Read more
Tenant
9th Oct 2025 (23 weeks ago)
Y Mou
As an international student from China, renting in London felt complicated at first. But Grace explained everything step by step, even helped me with the rental paperwork. Good experience overall.... Read more
Tenant
6th Oct 2025 (23 weeks ago)
J R
Regular updates give me peace of mind, , thanks to Karen at Yours Link letting team.... Read more
1st Oct 2025 (24 weeks ago)
Very impressed with the service. Everything from communication to signing the tenancy agreement went smoothly. Felt like a professional team really cared about making the process stress-free.... Read more
Tenant
28th Sep 2025 (24 weeks ago)
I have dealt with many agencies, but Yours Link has truly been the best and most efficient. The process of securing the apartment was quick and smooth, with no delays. Whenever any issues arose, they were always cooperative and prompt in finding effective solutions. I would highly recommend Yours Link without hesitation.... Read more
Tenant
19th Sep 2025 (5 mo. ago)
Just let a flat in Manchester, Keith has been absolutely brilliant throughout.
Quick and clear replies to questions, really understanding and reasonable.
The flat viewing was booked promptly and the starting date was flexibly agreed upon without issue.
I cannot fault the service and communication I have received from Keith and Yours Link. 10/10... Read more
Tenant
16th Sep 2025 (6 mo. ago)
Overall a good rental experience in London. The tenancy paperwork required some coordination but was handled smoothly by Lily from the Yours Link letting team.... Read more
Tenant
15th Sep 2025 (6 mo. ago)
choii
Grace from the Yours Link letting team in London was patient and supportive, answering all my questions as a first-time landlord.... Read more
Landlord
3rd Sep 2025 (6 mo. ago)
J W
Smooth rental process in London, everything was explained clearly by Elvis from the Yours Link letting team.... Read more
Tenant
2nd Sep 2025 (6 mo. ago)
Terrible customer service, slow replies and the money isn’t worth at all with what you get... Read more
Tenant
27th Aug 2025 (6 mo. ago)
A Alrubaie
I have dealt with many agencies, but Yours Link has truly been the best and most efficient. The process of securing the apartment was quick and smooth, with no delays. Whenever any issues arose, they were always cooperative and prompt in finding effective solutions. I would highly recommend Yours Link without hesitation.??... Read more
Tenant
15th Aug 2025 (7 mo. ago)