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My experience with AP Morgan was relatively straightforward up until my offer was accepted. Unfortunately, things deteriorated significantly from that point onwards. I was assigned Nikki to handle after-sales, but when she went on annual leave, nobody appeared to cover her absence. As a result, the memorandum of sale was not sent out until I called to chase it, and incorrect details on it had still not been amended.<br><br>AP Morgan were also very keen to recommend their in-house solicitors, Chapter Law, explaining that working together would speed up the process, give them greater control and allow them to chase the solicitors to ensure everything ran smoothly. Based on these assurances, I chose Chapter Law despite the higher cost, expecting the process to be more straightforward as a result.<br><br>Unfortunately, the reality was the opposite. I received very few updates from Chapter Law and spent considerable time chasing for information myself, often having to make calls during my lunch breaks. Documents were repeatedly sent with incorrect names, often without any explanation, leaving me to chase for clarification.<br><br>There also appeared to be a significant disconnect between AP Morgan and Chapter Law. Madiha from AP Morgan repeatedly contacted me for updates on my purchase, despite AP Morgan having initially emphasised how working with their in-house solicitors would allow them to keep track of progress and chase things on my behalf. I found myself in the frustrating position of having neither the updates I needed from my solicitors nor the joined-up communication I had expected from the estate agent.<br><br>Overall, what I had expected to be a smoother, less stressful process turned out to be the opposite. The lack of communication, organisation and coordination added considerable stress to an already significant purchase. Given the emphasis AP Morgan placed on the benefits of using their recommended solicitors, this was particularly disappointing. Based on my experience, I would not recommend AP Morgan or their in-house solicitors, Chapter Law.... Read more
10th Oct 2026 (17 days ago)