5

We had an excellent experience as first-time buyers with Brown and Merry. From the very beginning, the team was supportive, professional, and approachable throughout the whole process.
We first met Ed, who guided us through our house viewings. He was very professional and well prepared, always able to give honest answers to our questions. He also played a crucial role in helping us during the negotiation of our offer.
We decided to use the broker they recommended, and it turned out to be one of the best decisions we made. Hermione was extremely professional and attentive, always kind and patient with all of our questions. She worked hard to find answers and support us throughout the process. There were some difficulties and delays along the way, but she kept us informed whenever there were updates and directed us to the right people when needed.
The broker also helped us arrange our insurances and our will, which was incredibly helpful at a time when there were so many things to organise.
Gary handled the liaison between us and the seller, and he did a great job keeping communication clear and moving things forward.
Thank you all for the great work. We would definitely use Brown and Merry again in the future if we require estate agent services. The whole team was both professional and genuinely human, understanding the emotions their clients go through during such an important process.... Read more
11th Mar 2026 (7 days ago)