A Mondal
1

Landlords Beware, I was charged for a second year commission for the same tenants, this had not been made clear in the let only Terms of business instead it was put on a separate invoice in small writing at the bottom that a 6% charge will apply if the tenants stayed on, this is in contrast to the initial email I received from the director advising Let only fee will be paid once upfront. I was expecting to pay only £250 for a contract renewal instead I was charged £1680 for the second year. They are not transparent with their fees. They referred to additional assistance that had been provided during the tenancy. However, I did not request or agree to purchase any services beyond the Let Only instruction, and I was never informed that any assistance offered would later be relied upon as justification for the second-year commission such as rent increase or reconciliation of rent, this was undertaken voluntarily by them. This experience has highlighted the importance of transparency when landlords are entering into contracts.... Read more
1st Aug 2026 (22 days ago)