5

Cromwells Carshalton provided an outstanding support during our recent house purchase. Lesley was particularly efficient, responsive, and proactive in facilitating communication between us and the sellers. She maintained a professional and constructive relationship on both sides, which really helped the process move forward smoothly.
This experience was a refreshing contrast to our previous one with another agency, where we felt completely unsupported. That agency didn’t do much to keep things moving—just called now and then to ask for updates. When we flagged delays on the seller’s side, they said they don’t usually get involved in communication between buyers and sellers, and just want to be kept in the loop. That hands-off approach meant we waited over three months for documents, whilst their solicitors either ignored our conveyancers or gave them false information. Eventually, we had to pull out of the purchase.
So by the time we approached Cromwells, we were in a difficult position, urgently needing a home while paying thousands of pounds for temporary Airbnb accommodation. Lesley understood the urgency, kept things on track, worked closely with everyone involved, and thanks in part to her efforts, we completed the purchase in just eight weeks.
Credit goes to all parties, of course —our conveyancers, the sellers, and their legal team—for being responsive and efficient. But Lesley’s role as a reliable point of contact was key in making the whole process far smoother than we expected. Huge thanks to Cromwells for all their support - we’d definitely recommend them to anyone looking for a home.... Read more
3rd Aug 2025 (7 mo. ago)