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It's hard to review a estate agency when you interact with various staff roles, and unfortunately the bad ones ruin it for the good ones. Our experience as buyers was fantastic with Nia Yates who showed us the property we ultimately bought. Nia was very professional and patient, went above and beyond to answer questions and follow up with the sellers when we requested additional details. She was knowledgable, friendly, and managed to secure a second viewing before we placed an offer. If you're a seller, thoroughly recommend you to ask for Nia as your sales negotiator, she's done a great job.<br><br>Unfortunately the good experience ended once we were assigned Jackie Stirling as our sales progressor. The quality of the communication was appalling. Various questions about the status of the chain, the length of it, details from the survey that needed to be passed to sellers, they went either unanswered, were answered late (which made planning very difficult), or were miscommunicated. This resulted in an unnecessary back and forth of emails and calls (that is if you can get through on the phone, good luck!), waste of time, and additional stress to an already complex process. At the most critical time, prior to the agreed completion date, Jackie was unreachable for over a week. Imagine your solicitors, EAs and yourselves unable to contact your sellers even to the day prior to exchange and completion. With our house packed, we had to pull back, which is when suddenly contact with Jackie was restored, but only to put the blame on others. Classic. Intrigued by this attitude, we searched online and found various negative reviews about Jackie and decided to follow the advice of slipping a note through our sellers door in a last ditch to rescue the chain. Coincidentally, our sellers got in touch and expressed their own frustration with Jackie. Once she was out of the picture, things started to run smoothly, faster, and coordinated more efficiently with other links in the chain for a new completion date (all other EAs were on the ball so that helped too). So if you're a seller, best to ask for someone else assigned to your case or risk losing your buyer. I'm sorry for the other people at Edward Mellor but we have to give you honest feedback or things won't improve as various reviews are clearly showing a pattern.... Read more
14th Oct 2026 (13 days ago)