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- HenleyCharles.com
HenleyCharles.com Estate Agents
4.2
319 reviews
- Branches 3
- Properties for sale 85
- Average time to sale 11 weeks
About HenleyCharles.com
HenleyCharles.com have 3 branches and they mainly list properties in B21, B23 and B4. Over the last six months, they've listed 85 properties, with an average time to sale of 11 weeks.
HenleyCharles.com fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas HenleyCharles.com operate, the average fee (charged by all agents) is 1.6%.
Get a quote for selling your property.Top performing HenleyCharles.com branches
Latest reviews for HenleyCharles.com
M 115
1
We had a very disappointing experience renting through Henley Charles. At the start of the tenancy, communication was fairly responsive. However, once serious maintenance issues began to arise, their responsiveness declined significantly.
We are a family of three who were looking for a safe, long-term family home. We have a young child, and therefore the standards of the property needed to be extremely good. Unfortunately, this was not the case.
Throughout our tenancy, we reported major disrepair issues including roof leaks, water coming through ceilings, damaged guttering, and later water leaking from the bathroom into the kitchen. Eventually, water was dripping from a ceiling light fitting and onto the gas cooker, which is extremely dangerous.
Brown damp patches and mould began forming in affected areas. This is deeply concerning, as mould and damp can cause serious health problems, especially for babies and young children.
Despite repeatedly reporting these issues from November 2025 onwards, no effective repairs were carried out. A roofer was supposedly instructed but never attended, and our follow-up messages and emails were often ignored or left on read. We constantly had to chase for updates, which was stressful and exhausting.
We were originally told this would be a long-term tenancy, which is why we invested our own money into improving the property (new carpets, garden improvements, filling gaps and holes to improve insulation and prevent rodents, etc.). We heard, saw, and even disturbed rodents coming through holes in the kitchen units, so we sealed these areas ourselves using cement and expanding foam. These improvements remain in place and improved the condition of the property.
Later, we were informed the landlord wanted to sell the property. During this period, it felt as though repairs were deliberately avoided. The explanation that the landlord was abroad should not prevent urgent repairs, especially as we always paid our rent on time and fulfilled our obligations as tenants.
To make matters worse, they are now attempting to deduct money from our deposit due to a small amount of expanding foam on laminate flooring inside a kitchen unit. This does not require replacement or repair — it simply needs cleaning. The substance has not caused irreparable damage. There is also spare brand-new laminate flooring stored in the kitchen cupboard if replacement were genuinely needed.
We always paid our rent on time and took pride in the home. If anyone would like proof of our messages, emails, videos, and photos of the disrepair that was never fixed, we have everything fully documented and can provide it.
Based on our experience, we would not recommend Henley Charles to tenants.
4th Feb 2026 (6 weeks ago)
J Singh
5
We have used them twice now and both times they have been fantastic. Very professional and great customer service. What a great team. I would recommend them to anyone who is looking to sell their property. Also a massive thank you to Gin and Kavita!
23rd Jan 2026 (8 weeks ago)
S Banga
5
I recently purchased a property through Henley Charles Erdington and had an excellent experience from start to finish. My initial viewing was arranged very quickly, and my offer was promptly submitted to and confirmed by the seller.
Communication throughout the process was outstanding. I was kept informed immediately whenever there was an update, which made the entire experience feel smooth and stress-free. Josh, the agent who handled the property, was particularly helpful — he answered all of my questions, was always available when I needed assistance, and provided great support throughout.
I would highly recommend Henley Charles to anyone looking to buy or sell a property. They are trustworthy, professional, and genuinely care about their clients. A big thank you to the entire Henley Charles team, and especially to Josh, for making the process so easy and seamless.
6th Jan 2026 (10 weeks ago)
S Banga
5
I can’t recommend Henley Charles Estate Agents highly enough. As a first-time buyer, the whole process can feel incredibly daunting and overwhelming, but from start to finish the entire team was professional, attentive, knowledgeable, and genuinely supportive, making the experience far less stressful and much more manageable.
They provided clear mortgage advice, helped guide me through my options, and even assisted with arranging an additional property survey, truly going above and beyond at every stage. Their communication was excellent, and I always felt informed, reassured, and listened to. What really stood out was their patience, transparency, and customer-focused approach, especially after a previous failed purchase with another estate agent where the seller pulled out just before exchange and I was completely let down.
Henley Charles took the time to hear me out, showed real empathy and understanding, and helped restore my confidence in the buying process. Every step was clearly explained, nothing ever felt rushed, and I felt supported throughout by a trustworthy, proactive, and reliable team.
If you’re looking for a local estate agent that truly puts clients first — especially first-time buyers — rest assured you will never get that kind of disappointing experience with Henley Charles. They genuinely provide a five-star service, and I wouldn’t hesitate to highly recommend them to anyone buying or selling a home. Thank you to the whole team for turning a stressful journey into a positive and successful one.
6th Jan 2026 (10 weeks ago)
D Cheema
5
O’Neil, Ranvir & the team were all very welcoming & extremely supportive! I expressed my wishes of diversifying my portfolio into the midlands & they provided excellent advice as to where to invest!
Will speak to you guys again shortly & looking forward to exchanging hands on multiple investment projects ??????????
Wish you all an amazing 2026 ahead & keep up the great work O’Neil!
Kindest felt regards,
Dimitri Dara Singh Cheema :)
5th Jan 2026 (10 weeks ago)
G Claire
5
Thank you to all the team at Henley Charles for your great advice and support in selling my house. Everyone was honest, helpful, and always ready with clear guidance whenever I needed it. I really appreciated how well they kept me updated and how much easier they made the whole process feel. I’d happily recommend them and will definitely use them again.
3rd Jan 2026 (11 weeks ago)
All 3 HenleyCharles.com branches
M 115
1
We had a very disappointing experience renting through Henley Charles. At the start of the tenancy, communication was fairly responsive. However, once serious maintenance issues began to arise, their responsiveness declined significantly.
We are a family of three who were looking for a safe, long-term family home. We have a young child, and therefore the standards of the property needed to be extremely good. Unfortunately, this was not the case.
Throughout our tenancy, we reported major disrepair issues including roof leaks, water coming through ceilings, damaged guttering, and later water leaking from the bathroom into the kitchen. Eventually, water was dripping from a ceiling light fitting and onto the gas cooker, which is extremely dangerous.
Brown damp patches and mould began forming in affected areas. This is deeply concerning, as mould and damp can cause serious health problems, especially for babies and young children.
Despite repeatedly reporting these issues from November 2025 onwards, no effective repairs were carried out. A roofer was supposedly instructed but never attended, and our follow-up messages and emails were often ignored or left on read. We constantly had to chase for updates, which was stressful and exhausting.
We were originally told this would be a long-term tenancy, which is why we invested our own money into improving the property (new carpets, garden improvements, filling gaps and holes to improve insulation and prevent rodents, etc.). We heard, saw, and even disturbed rodents coming through holes in the kitchen units, so we sealed these areas ourselves using cement and expanding foam. These improvements remain in place and improved the condition of the property.
Later, we were informed the landlord wanted to sell the property. During this period, it felt as though repairs were deliberately avoided. The explanation that the landlord was abroad should not prevent urgent repairs, especially as we always paid our rent on time and fulfilled our obligations as tenants.
To make matters worse, they are now attempting to deduct money from our deposit due to a small amount of expanding foam on laminate flooring inside a kitchen unit. This does not require replacement or repair — it simply needs cleaning. The substance has not caused irreparable damage. There is also spare brand-new laminate flooring stored in the kitchen cupboard if replacement were genuinely needed.
We always paid our rent on time and took pride in the home. If anyone would like proof of our messages, emails, videos, and photos of the disrepair that was never fixed, we have everything fully documented and can provide it.
Based on our experience, we would not recommend Henley Charles to tenants.
4th Feb 2026 (6 weeks ago)
See all reviews
Access detailed insights of how this agent performs
- Average asking price achieved
- Average sale time
- Properties sold
Henley Charles Estate Agents - Erdington, Birmingham
1 Reservoir Road, Erdington, Birmingham, B23 6DA
4.0
S Banga
5
I recently purchased a property through Henley Charles Erdington and had an excellent experience from start to finish. My initial viewing was arranged very quickly, and my offer was promptly submitted to and confirmed by the seller.
Communication throughout the process was outstanding. I was kept informed immediately whenever there was an update, which made the entire experience feel smooth and stress-free. Josh, the agent who handled the property, was particularly helpful — he answered all of my questions, was always available when I needed assistance, and provided great support throughout.
I would highly recommend Henley Charles to anyone looking to buy or sell a property. They are trustworthy, professional, and genuinely care about their clients. A big thank you to the entire Henley Charles team, and especially to Josh, for making the process so easy and seamless.
6th Jan 2026 (10 weeks ago)
See all reviews
Access detailed insights of how this agent performs
- Average asking price achieved
- Average sale time
- Properties sold
Access detailed insights of how this agent performs
- Average asking price achieved
- Average sale time
- Properties sold
Find your nearest HenleyCharles.com branch
Find your nearest HenleyCharles.com branch
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