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© GetAgent Limited 2026
- Henley Charles Estate Agents - Handsworth
Henley Charles Estate Agents - Handsworth
Closes at 5:00pm
306 Rookery Road, Handsworth, Birmingham, B21 9QG
Henley Charles Estate Agents Handsworth are an estate agent in Birmingham. They mainly list properties in B21, B20 and B71. Over the last 6 months, they've listed 77 properties, with 25 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and Rightmove.
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday 9:30am - 2:00pm
- Sunday Closed
View all details
Accreditations
Henley Charles Estate Agents - Handsworth Reviews (171)
Have you used this agent?
81%
6%
0%
1%
13%
All (171)
Seller (45)
Buyer (20)
Landlord (14)
Tenant (17)
General (75)
M 115
We had a very disappointing experience renting through Henley Charles. At the start of the tenancy, communication was fairly responsive. However, once serious maintenance issues began to arise, their responsiveness declined significantly.
We are a family of three who were looking for a safe, long-term family home. We have a young child, and therefore the standards of the property needed to be extremely good. Unfortunately, this was not the case.
Throughout our tenancy, we reported major disrepair issues including roof leaks, water coming through ceilings, damaged guttering, and later water leaking from the bathroom into the kitchen. Eventually, water was dripping from a ceiling light fitting and onto the gas cooker, which is extremely dangerous.
Brown damp patches and mould began forming in affected areas. This is deeply concerning, as mould and damp can cause serious health problems, especially for babies and young children.
Despite repeatedly reporting these issues from November 2025 onwards, no effective repairs were carried out. A roofer was supposedly instructed but never attended, and our follow-up messages and emails were often ignored or left on read. We constantly had to chase for updates, which was stressful and exhausting.
We were originally told this would be a long-term tenancy, which is why we invested our own money into improving the property (new carpets, garden improvements, filling gaps and holes to improve insulation and prevent rodents, etc.). We heard, saw, and even disturbed rodents coming through holes in the kitchen units, so we sealed these areas ourselves using cement and expanding foam. These improvements remain in place and improved the condition of the property.
Later, we were informed the landlord wanted to sell the property. During this period, it felt as though repairs were deliberately avoided. The explanation that the landlord was abroad should not prevent urgent repairs, especially as we always paid our rent on time and fulfilled our obligations as tenants.
To make matters worse, they are now attempting to deduct money from our deposit due to a small amount of expanding foam on laminate flooring inside a kitchen unit. This does not require replacement or repair — it simply needs cleaning. The substance has not caused irreparable damage. There is also spare brand-new laminate flooring stored in the kitchen cupboard if replacement were genuinely needed.
We always paid our rent on time and took pride in the home. If anyone would like proof of our messages, emails, videos, and photos of the disrepair that was never fixed, we have everything fully documented and can provide it.
Based on our experience, we would not recommend Henley Charles to tenants.
Tenant
4th Feb 2026 (6 weeks ago)
J Singh
We have used them twice now and both times they have been fantastic. Very professional and great customer service. What a great team. I would recommend them to anyone who is looking to sell their property. Also a massive thank you to Gin and Kavita!
Seller
23rd Jan 2026 (8 weeks ago)
S Banga
I can’t recommend Henley Charles Estate Agents highly enough. As a first-time buyer, the whole process can feel incredibly daunting and overwhelming, but from start to finish the entire team was professional, attentive, knowledgeable, and genuinely supportive, making the experience far less stressful and much more manageable.
They provided clear mortgage advice, helped guide me through my options, and even assisted with arranging an additional property survey, truly going above and beyond at every stage. Their communication was excellent, and I always felt informed, reassured, and listened to. What really stood out was their patience, transparency, and customer-focused approach, especially after a previous failed purchase with another estate agent where the seller pulled out just before exchange and I was completely let down.
Henley Charles took the time to hear me out, showed real empathy and understanding, and helped restore my confidence in the buying process. Every step was clearly explained, nothing ever felt rushed, and I felt supported throughout by a trustworthy, proactive, and reliable team.
If you’re looking for a local estate agent that truly puts clients first — especially first-time buyers — rest assured you will never get that kind of disappointing experience with Henley Charles. They genuinely provide a five-star service, and I wouldn’t hesitate to highly recommend them to anyone buying or selling a home. Thank you to the whole team for turning a stressful journey into a positive and successful one.
Buyer
6th Jan 2026 (10 weeks ago)
G Claire
Thank you to all the team at Henley Charles for your great advice and support in selling my house. Everyone was honest, helpful, and always ready with clear guidance whenever I needed it. I really appreciated how well they kept me updated and how much easier they made the whole process feel. I’d happily recommend them and will definitely use them again.
Seller
3rd Jan 2026 (11 weeks ago)
A Dhanda
Henley Charles were professional and easy to deal with throughout the process. Communication was clear, and everything was handled efficiently. Overall, a reliable estate agent with a straightforward approach.
2nd Jan 2026 (11 weeks ago)
D Cheema
Kavita & all the other staff were so lovely today! All working extremely hard despite the new years rush! I wish them all the best success with their future at Henley Charles! ??????????
Kindest felt regards,
Dimitri Dara Singh Cheema :)
2nd Jan 2026 (11 weeks ago)
A rajput
I couldn’t be more impressed with the professionalism and dedication shown by my estate agent, Henely Charles - Kavita, Gin & Raj, in successfully selling my properties during Q4 2025. From the outset, they demonstrated exceptional reliability and commitment, ensuring every detail was managed seamlessly.
They found the right buyer quickly and handled negotiations with third parties efficiently and on time, making what could have been a stressful process completely hassle-free. Their communication was clear and proactive, and their ability to manage all aspects of the sale with precision truly stood out.
If you’re looking for an estate agent who combines expertise with genuine care for their clients, I highly recommend Henely Charles (Handsworth). A first-class service that exceeded all expectations!
Seller
31st Dec 2025 (11 weeks ago)
E ebut
Many thanks to Henley Charles Estate agents for selling our house, We were very please with the team who has been excellent, and very provisional. Kavita who provided updates, kept us well informed throughout, Gin who I saw and witness “in action” actively trying to make the sale which was very impressive. I have already recommend them to a friend and within no time her house was sold. Thanks Guys for your excellent service.
Parris & Family
Seller
18th Dec 2025 (13 weeks ago)
W Mullings
Can’t thanks Henley Charles estate agents enough especially kavita and her perseverance in making my sale such a success even when it got challenging she was positive and determined
Seller
15th Dec 2025 (13 weeks ago)
S Mitchell
We honestly couldn’t fault Henley Charles Estate Agents from start to finish. The team were amazing throughout the entire process, always keeping us in the loop and making sure we understood every step along the way. No question ever felt too big or too small, and nothing was ever too much trouble.
A special mention has to go to Kavita, who was absolutely incredible from the very beginning. She was so approachable, friendly and genuinely supportive, which made what can be a stressful process feel so much easier and more positive.
Thank you to everyone at Henley Charles for such a professional, caring and seamless service, we wouldn’t hesitate to recommend you to anyone looking for an estate agent or seller managing their property who truly goes above and beyond.
15th Dec 2025 (13 weeks ago)
D Bansal
Henley Charles in Handsworth provided an exceptional and personal service in the sale of my house. Their advise and guidance throughout helped to position the property in its best light and as a result, it was sold within a month in a competitive market.
I would highly recommend to use Henley Charles based on their market expertise, impressive local knowledge and attention to detail….helping to make the whole process as simple as possible.
Seller
15th Dec 2025 (13 weeks ago)
H N
I recently sold my late mum's property through Henley Charles. I made a conscious decision to choose an independent agent as I felt they would provide a more personal service and I was proved right. Every member of the team was personable. Kavita kept me updated on the progress of the sale and Gin, the sales negotiator, gave me his mobile number so that I could contact him out of hours with any queries and guided me through feedback received following viewings.
Although the property did not achieve asking price, I was happy with the final outcome as several other estate agents had all over estimated the price so I feel this was just market trends rather than HC over exaggerating the figure.
I am very happy to recommend Henley Charles Handsworth to anyone looking to sell their property. Their agency fees are also very competitive.
Seller
15th Dec 2025 (13 weeks ago)
S Raj
We recently sold our house through Henley Charles and also bought our new home with them, and the whole experience has been nothing short of exceptional. From the very beginning, the team made the process smooth, transparent, and stress-free.
A special mention has to go to Kavita and Gin, who truly went above and beyond for us at every stage. Their professionalism, patience, and dedication was outstanding. They kept us constantly updated, always made time to answer our questions, and gave us complete confidence that everything was being handled properly.
Selling and buying at the same time can be overwhelming, but with Henley Charles it never felt that way. We were supported from start to finish, and their communication and efficiency made a huge difference. The service we received was personal, genuine, and far exceeded our expectations.
We honestly couldn’t recommend Henley Charles enough. If you’re looking for an estate agent who really cares about their clients and goes that extra mile, this is the team to trust. A brilliant service from start to finish thank you Kavita, Gin, and the entire Henley Charles team for making such a big move such a positive experience!
Seller
2nd Oct 2025 (24 weeks ago)
S Gill
Thank you to shareen for your professional service. You were great and within 1 month were able to secure tenant.
Landlord
29th Jul 2025 (7 mo. ago)
H Emad
It took me 10 minutes to wait for bread
28th Jul 2025 (7 mo. ago)
S Tait
I recently sold my property with Henley Charles and was very impressed. Special thanks to Kavita Kaur who was a total professional throughout the process, keeping me updated all the way. I highly recommend Henley Charles for your selling needs. An agent who gets the job done. Thanks again to you all.
Kind regards
S Tait-Mendez
Seller
24th Jul 2025 (7 mo. ago)
R Hussain
Special mention to Henry Charles agent shareen she has been excellent in providing support to us throughout this difficult process.. she has made us feel so comfortable and content throughout this stressful situation she goes above and beyond, she explains every little detail and keeps you updated and I am extremely pleased. she is an exceptional asset to your team I would recommend the company and especially shareen to others she has been fantastic.
10th Jul 2025 (8 mo. ago)
S Hussain
We recently used Henley Charles in order to secure a home to rent for my son. I can not express how pleased we were with the level of service we received from the team especially from shareen. She was extremely helpful and ensured everything was explained step by step. This was very reassuring and put our minds to rest. Definitely recommend
Tenant
10th Jul 2025 (8 mo. ago)
N Hass
Henley and Charles agent Shareen was very impressive making it an easy simple and efficient process to rent! Shareen explained each step to us and genuinely supported us through the process making it less stressful as possible. Excellent communication skills and kept us updated on everything. I highly recommend Henley and Charles for their professionalism and genuine care to help you find your perfect home.
Tenant
8th Jul 2025 (8 mo. ago)
O Banares
Great estate agents and a real pleasure to deal with, make the process of purchasing and selling a house stress free. Gin and his team at Henley Charles kept me updated at each stage of the process. If you are thinking of selling a house or want to purchase a property do not hesitate to use these guys. Thank you Gin and Kavita and the team at Henley Charles.
Seller
7th Jul 2025 (8 mo. ago)
W 102.2
We are glad that we chose Henley Charles to sell our home.
Gin and team Kavita were excellent in terms of communication, advise and professionalism throughout the different stages of the transaction.
Would definitely recommend their service.
Seller
7th Jul 2025 (8 mo. ago)
Wendy
Henley Charles Estate Agents provided a stellar experience! Their team was incredibly attentive, understanding my needs perfectly and guiding me smoothly through the entire process. I highly recommend them for their professionalism and dedication! Big shout out to Kavita, Gin and Ranjit who were all instrumental in our moving experience.
29th Jun 2025 (8 mo. ago)
Anonymous Homeseller
I recently sold my home through Henley Charles, and I cannot recommend their sales team highly enough. From the very beginning, they stood out for their professionalism, honesty, and deep understanding of the market. After a disappointing experience with a previous agent, I was relieved to speak with Kavita and Ranjit—what began as a friendly and informative phone call quickly reassured me that I was in the right hands.
Henley Charles is truly different from other agencies. They supported me every step of the way—not only with selling the property but also with arranging solicitors, chasing up previous ones, and taking on additional tasks that went well beyond Kavita’s usual responsibilities. Nothing was ever too much trouble.
Their passion and commitment were evident throughout the entire process. If you're looking for a reliable and dedicated team to sell your home, I highly recommend Henley Charles. They really are the best.
Seller
27th Jun 2025 (8 mo. ago)
Chandana
We have lived in a Henley Charles property for almost two years and can only recommend it. Our letting agent, Shareen Akhtar, quickly reacted to any requests, and has always been supportive whenever we had any problems or we renewed our contract. I would specifically mention Shareen, she was very helpful throughout the process of finding a new rental house. She was not only friendly but also professional, promptly answering questions, which helped to speed up the process as I was urgently looking for a place. I would recommend this agency to anyone.
Tenant
27th Jun 2025 (8 mo. ago)
A Pathania
I am extremely impressed with the service I have received from Henley Charles estate agent. Shareen is outstanding and the kindness she has shown helping us secure a property to rent is exceptional.
It's a dawning process renting but she has shown nothing but patience and understanding with us guiding us through the process.
Tenant
27th Jun 2025 (8 mo. ago)
P Kaur
I recently bought my first home with the help of Henley Charles Estate Agents, and I couldn't be happier with the experience. The whole team was fantastic, but a special mention goes to Kavita, who truly went above and beyond throughout the entire process.
As a first-time buyer, everything was new to me, but Kavita was incredibly supportive, always on hand to answer any questions and explain each step clearly. She was especially exceptional when it came to liaising with some difficult solicitors — her persistence, professionalism, and communication made all the difference.
I highly recommend Henley Charles for their excellent service, great communication, and expert knowledge. Thank you for making this such a smooth and positive journey!
Buyer
27th Jun 2025 (8 mo. ago)
K siNgh
Big thanks to Henley charles for helping me to find my first home. Special thanks to Kavita & Gin for giving me right advice in every situation. Very professional and helpful.
Thanks again ????????
Buyer
27th Jun 2025 (8 mo. ago)
Anonymous Homeseller
I have found Henley Charles to be good in all aspects of the selling process and would recommend
Seller
5th Jun 2025 (9 mo. ago)
C Lowe
So pleased I chose Henley Charles to deal with the sale of my Mother's house, that was full of complications. Kavita and Gin have been so helpful and friendly throughout the sale, would highly recommend.
Seller
28th May 2025 (9 mo. ago)
Anonymous Home Buyer
Exceptional Service and Great communication!
The whole team are extremely knowledgeable and guided me through the process. Without hesitation i would definitely recommend Henley Charles to everyone
Buyer
12th Dec 2024 (1 year ago)
Anonymous Homeseller
Well experienced, well organized, communicated via phone and email in time.
We very happy with Henley Charles estate agent
Seller
5th Nov 2024 (1 year ago)
Anonymous Homeseller
It’s been really a very good experience dealing with Henley Charles on Rookery Road especially working with young Gin Atwal. He is really a convincing communicator. He has the cultural understanding to deal with people from different communities. He knows the business and in my opinion he is an asset for his company. We wish him and the company with exciting future. May your business flourish and keep helping the communities.
Seller
25th Oct 2024 (1 year ago)
R Jones
We have recently completed the sale of our family home through Henley Charles Estate Agents in Handsworth. The whole team were helpful, friendly and professional from the valuation right through to the completion process. We would highly recommend them to anyone thinking of selling their property. Kavita worked extremely hard on our behalf to achieve the amount of money closest to the valuation price. There was a slight delay of the completion date but Kavita kept us well informed of this via telephone calls and emails to reassure us that all was well. This put our minds at rest and kept stress levels to a minimum. Thank you all and we wish you a long and happy future.
Seller
21st Oct 2024 (1 year ago)
H HaMa
Excellent service. All the staff members are really cooperative. Specially Raj and Shareen,Thanks for everything hop to dell with you again
18th Oct 2024 (1 year ago)
S hussein
Henley Charles have been amazing to deal with right from the start and made the whole process stress free. Very professional and friendly staff who have filled me with confidence every step of the way. Shareen and Raj have both been incredibly helpful, informative, kind and thorough. Myself and my family all felt comfortable with them right from the start.
27th Sep 2024 (1 year ago)
S Yourcakes
Henley Charles have been managing my property for several years, and they have consistently provided an exceptional service. I would like to highlight Shareen in particular, who has always been friendly, professional, and has addressed any issues that have arisen promptly and effectively.
Landlord
23rd Sep 2024 (1 year ago)
J Strong
Henley Charles’ Handsworth office have been handling our buy-to-let property for us since 2012. Ranjit was our original contact and Raj has been our constant property management and “solutions” man throughout the ten year period, with Kavita becoming increasingly involved during the recent period that lead up to the successful sale of the property. They have been unfailingly responsive and innovative in tackling any issues that might arise and the regular administration has been excellent.
It will be strange to be no longer working with the team after all this time!
Seller
17th Aug 2024 (1 year ago)
Anonymous Homeseller
Very Good Service
Seller
8th Aug 2024 (1 year ago)
F service
Henley Charles provided exceptional service to Sell Freehold Property. I’d like to specifically thanks to Ms. Kavita, GIN ATWAL and Raj.
Highly Re commanded.
Harish
Seller
2nd Aug 2024 (1 year ago)
S Rehman
I have just completed my second purchase through henley charles handsworth and would like to express how grateful I am for there prompt service a big thanks to gin and kavita for making things happen thanks again
kind regards
Buyer
24th Jul 2024 (1 year ago)
T Guy
The dealing was really nice with henley charles. kavita especially was really helpful and supportive all round the process. Her communication with the seller and as well as me was exceptional.
I would definitely be working with them again!
Buyer
19th Jun 2024 (1 year ago)
Y Ganta
Henley Charles provided exceptional service to find a good rental property. I’d like to specifically mention Mr. John, Shareen and Raj, they guided me through the whole process to get agreement. Especially Madam Shareen was very helpful and friendly towards this entire process of moving to the new rental house.
Tenant
10th Jun 2024 (1 year ago)
H Singh
Amazing experience eventime we have used Henley Charles for purchaes and lettings. Kavita had always provided a first class service, and provided regular updates and completed thorough tennant checks. I have always recommended Henley Charles and will continue to use them.
9th Jun 2024 (1 year ago)
K Sharma
It was amazing experience with Shareen mam she so good nice to deal with me happy and thankful by my first house wmk????
Buyer
7th Jun 2024 (1 year ago)
B Nargas
Henley Charles provided exceptional service and very good help. I’d like to specifically mention Shareen and Raj because they helped us find somewhere and they guided us through the whole process so we knew all the details and were up to date with everything. They were very professional but also extremely friendly and very helpful towards us. Shareen was absolutely amazing for us and she’s an absolute godsend. I cannot recommend her enough. She’s absolutely brilliant at what she does
31st May 2024 (1 year ago)
N PHARMACY
I must start off with how impressed I was with Kavita who has helped me from the beginning to the end of this process. I put my house up for sale through Henley Charles. After a month or two, we accepted an offer. From there, as I was in a chain, Kavita helped me by writing emails for me to other estate agents. She helped with any enquiries I had. I cannot justify how much she helped me in this review. I was clueless as it’s my first time in a chain. Advised me on surveys and where to ask for a fairer price. Overall, I must say if you use Henley Charles, speak with Kavita as she made this process much smoother and gave peace of mind !
Seller
17th May 2024 (1 year ago)
A alkhateeb
Very rude staff poor service They do not care about customers. I hope the manager of this company contacts me so I can explain to him
1st May 2024 (1 year ago)
M Ahmed
Purchased my property with Henley Charles who were very professional and easy to deal with. Special shoutout to Kavita who was always available and quick to respond with any queries!
Buyer
22nd Apr 2024 (1 year ago)
Nick007G
Henley Charles provided an exceptional service at a very competitive fee responding to all of my requests to deal with the sale of the house remotely from where I live. Kavita kept me fully informed during the whole process liaising with solicitors to make sure that issues were addressed through to a speedy completion. I have no hesitation in recommending Henley Charles.
Seller
9th Apr 2024 (1 year ago)
R Saran
Kavita sold my property within a few weeks and sorted out all the paperwork quickly with no problems. She also sorted out problems that the previous agent had created. Would definitely use them again
Seller
12th Mar 2024 (2 years ago)
S katneni
I recently purchased a property through Kavita Henley Charles Estate Agents in Handsworth. Her service and support I received throughout this process was exceptional from start to finish. She is very well spoken, professional and always going the extra mile to help me. She is the best. Thank you Kavita.
Buyer
1st Mar 2024 (2 years ago)
Antonios
Unprofessional agency is being ran by Indians. They never pick up the phone, if you submit an application you must keep chasing them to get an answer. Poor service
23rd Dec 2023 (2 years ago)
Anonymous Homeseller
It was a nice experience with good responses from the agents
Seller
15th Dec 2023 (2 years ago)
H Samra
The team at Henley Charles were amazing from start to finish. They assisted me and my parents with the sale of our house and assisted with any purchase queries. Very professional with their approach and honesty. I would recommend having a conversation with them for your needs of any sale. A special mention to Kavita who took a lot of calls and messages from me. Thank you for your support in get things over the line after a long completion.
Seller
11th Dec 2023 (2 years ago)
S Shaban
I recently purchased a property through Henley Charles Estate Agents in Handsworth. The service and support I received throughout this process was exceptional from start to finish. I found the team to be very well spoken, professional and always going the extra mile to help me / respond to any queries I had. I found the team to be very prompt as well as honest in their responses / communication. Even the aftercare service was amazing (once I had got the keys to the property they were still very accommodating in their approach). Thank you so much for making this such a pleasant experience. Top service and I would highly recommend this estate agent to anyone when it comes to buying or selling - they are amazing. Thank you again. Kind Regards. Shaban
Buyer
11th Dec 2023 (2 years ago)
A (Architect)
The office was very professional with the handling of the property letting process. Shareen was exceptionally good with communication and information processing. Am very impressed with the whole process.
Landlord
30th Nov 2023 (2 years ago)
U Ayub
They never answer their phone call when u need them .
29th Sep 2023 (2 years ago)
A bloom
They don’t seem to know how to pick up the phone.
16th Sep 2023 (2 years ago)
T B
they don’t pick up the phone
16th Sep 2023 (2 years ago)
E Begov
Good estate staff are very helpful polite
And professional I recommend
15th Sep 2023 (2 years ago)
N Pham
Very professional and helpful! We’ve been using them for years and they manage 2 of our properties. Always updating us with what needs to be done and advising us what is best. Highly recommended
Landlord
12th Sep 2023 (2 years ago)
S Hanji
I had an exceptional experience working with Henley Charles Estate Agents – Handsworth to sell my property. From start to finish, they demonstrated unparalleled professionalism and expertise. Their local market knowledge and approach resulted in a swift and successful sale. Throughout the process, they were communicative, responsive, and provided valuable guidance. Every single member brought their unique knowledge and expertise to the table to make this a seamless and rewarding experience! I highly recommend their services to anyone looking to sell their property hassle-free. Thank you
Seller
6th Aug 2023 (2 years ago)
C Afoka
Working with Henley Charles has made the whole moving process a joy. Right from the start to the end, they made it nice and easy with no confusions. I’d especially like to highlight Shareen’s assistance through it all. I am grateful to have dealt with such a person
14th Jul 2023 (2 years ago)
R Jeerh
I recently sold my property through Henley Charles, which they have managed for many years. When it came to selling the house, Gin and his team were very helpful all the way through, especially Kavita Aujla who helped me through each step of the way as it was my first time selling a property. I would highly recommend using Henley Charles for buying or selling a property. Paul.
Seller
12th Jul 2023 (2 years ago)
R Jag
We've recently moved into our second house, both properties, HC, have been our agents . Buying a house is a very exciting and daunting time, unexpected costs, lol, time scales etc..However, Henley Charles supported and stood by us, every step of the way, even when things weren't not going well. I would like to point out especially Kavita Aujla, for her outstanding service, professionalism and commitment to her role. She was remarkable, right the way through! Big thanks to Gin and all his team, from us. If your looking to buy, sell or rent, I strongly recommend Henley Charles ( Rookery Road, Handsworth)
Buyer
12th Jul 2023 (2 years ago)
A Tarek
They are professional, cooperative, and significantly committed till the last step. They do care about their customers and provide them with all the kinds of support they need. I truly recommend them if you are seeking for a reliable service. Thank you.
2nd Jul 2023 (2 years ago)
L Swain
Everyone I have had communications with have been pleasant and approachable and whether you're looking to buy, sell or rent I cannot recommend Henley Charles enough.
They are an experienced, professional and above all friendly team. A massive thank you to Shareen for being so responsive and moving things along so swiftly for me and my partner. Moving house can be very stressful at times but it was made so much easier by having an estate agents that are so respectful and helpful.
Thank you all again!
2nd Jun 2023 (2 years ago)
N onuoha
I recently worked with Henley Charlse to secure an accommodation and I couldn't be happier with the service I received. Shareen Akhtar was incredibly cooperative and understanding, They were patient with all of my questions and concerns, and they always had a positive attitude.
They also took the time to explain the entire process to me and make sure I understood everything. They were truly a pleasure to work with, and I would recommend this company to anyone looking for a stress-free and enjoyable experience when securing a place to live.
Tenant
1st Jun 2023 (2 years ago)
Anonymous Tenant
Shareen Akhtar had been very supportive throughout the process. She made the whole process easier and straightforward. I would highly recommend Hanley Charles Estate Agents for anyone looking to rent a property. Thanks!
Tenant
31st May 2023 (2 years ago)
A Ritz
Henley Charles agency is too good for letting and sale. All staff is too good especially Manager Sir and Shareen Ma'am. They find me better house.
24th May 2023 (2 years ago)
M Sandhu
My experience with Henley Charles Estate Agents has been fantastic. I was recommended to Henley Charles as specialist agents who can support me with the sale of my property. From the onset they were great with me, realistic and managed my expectations. Throughout the journey they were easy to communicate with and always got back to me in a timely manner. Special thanks to Kavita, Gin and the rest of the team. All the best. Amar & Mandeep Sandhu
Seller
19th May 2023 (2 years ago)
S Shanu
Good and trustworthy agency to rent an apartment with. Thank you Shareen for helping me find a quiet and clean apartment.
Tenant
10th May 2023 (2 years ago)
M Eregoba
Very reliable people here, especially Shareen from Handsworth office. She’s open to listening and solving your concerns. She follows up too. Thank you Shareen????. Henley Charles letting agency is blessed to have you.
Raj, is also another good fellow. Overall, Henley Charles letting agency is good. I recommend them.
Landlord
26th Apr 2023 (2 years ago)
K Maan
Very good service realy and specially shareen zindabaad she is very cooperate thanks
17th Apr 2023 (2 years ago)
H bal
Henley Charles Handsworth provides the excellent service. All the staff members are cooperative. I really thankful to all of you for giving me nice house.
4th Apr 2023 (2 years ago)
R Bhatti
very good service. all staff members are friendly specially shareen Akhtar Madam. she always reply on time and helped with everything that we needed. Thank you for helping me to find such a beautiful house .
29th Mar 2023 (2 years ago)
M Davies
I recently sold my property through Henley Charles (Handsworth) and they were absolutely fantastic right from the initial valuation by Ranjit, to Kavita who handled the sale. They kept me in the loop with all communication and did everything they could to ensure the purchase completed in good time. I would highly recommend and will definitely be using them again in future.
Seller
17th Mar 2023 (3 years ago)
A Nealr
I have been using Henley Charles for the past 4 years, and they always do an amazing job, especially Shareen who kept me up-to-date and well-informed during the process of letting my property. Shareen is very professional and helpful. I would highly recommend them to other potential landlords.
Landlord
15th Mar 2023 (3 years ago)
N Shahriar
I heard about this agency through my friend and he spoke very highly of them. And after I personally contacted them for my house, I was amazed to find out that all the good words about them were true to its words. My paperwork and property letting was handled by Shareen and I can only say good things about her. She handled everything very professionally and efficiently. I wish them all the best.
Landlord
7th Mar 2023 (3 years ago)
S Farhan
A big big thank you to the Henley Charles team especially shereen and raj for doing their absolute best to help me look for a home for me and my children
shereen was someone who helped me when I had absolutely no hope left.
When I spoke to her it felt like I’ve known her for years..welcoming to an extend I can’t even explain
So understanding and helping..
Ever since I’ve moved,
if there’s any problems spotted,
They responded fast and made sure they’re completely sorted.
really lucky to be dealing with them.
100% with everything.
Tenant
1st Mar 2023 (3 years ago)
H singh
They helped me out for getting my house through all the process from solicitors to getting the keys. Thanks
Buyer
13th Feb 2023 (3 years ago)
R Hayder
A fantastic, friendly service provided by Shareen Akthar. We are very pleased with the service that we have received and wish her all the best! Thanks again Shareen :)
19th Dec 2022 (3 years ago)
S Tayyib
The best service ever! Shareen the best and makes everything so simple and easy
15th Dec 2022 (3 years ago)
S Kaur
Henley Charles have really made the process of renting a property so easy in these challenging times. I would especially like to thank shareen for her excellent customer service and efficiently dealing with all my questions. Thankyou for helping me find a home.
Tenant
7th Oct 2022 (3 years ago)
S Kooner
I was recommended this estate agent by a friend and I have to say as a first time seller the whole process was a swift and efficient one. I used the branch in Handsworth to sell my property and found that the staff (Kavita) were very supportive and helpful from the beginning of the sale right through to the end. Regular contact and updates kept me informed and rest assured that the matter was left in professional and capable hands. Henley and Charles in Handsworth offered a great service and I would definitely recommend using this estate agent if you want a no headache sale.
14th Jul 2022 (3 years ago)
S Johal
Fantastic customer service. Made the stressful journey of selling a house, a breeze, they took care of everything and kept me updated along the way. Sell completed within the time they had stated. Overall Excellent service would highly recommend.
7th Jul 2022 (3 years ago)
A Khan
Rubbish, waste of time.
Viewed a house, said will email forms to fill out. Kept chasing phone after phone to be told every time it will be sent shortly. Never received any. Just wasted our time, false promises.
6th Jul 2022 (3 years ago)
Rkbasra
The staff were amazing help and very friendly. They were very efficient, would definitely recommend them!
1st Jul 2022 (3 years ago)
I Pnaiser
I would highly recommend Kavita & Gin at Henley Charles Estate Agent, very approachable and gets the job done, always able to contact them. Probably the best Estate Agents in Handsworth! Very pleased with the way he handled the purchase of the property and will definitely be using them again in the future.
29th Jun 2022 (3 years ago)
J Jalaf
We put our house on the market in Feb 2021 with Henley Charles. Their service was brilliant, nice and friendly staff and very professional. They helped us through every step of the way until we finally exchanged keys. Would highly recommend them.
28th Jun 2022 (3 years ago)
B Chand
What an amazing experience with Henley Charles @Handworth! They went above and beyond to cater to my request and needs! They’re provided a professional and reliable service! What a great team…thank you so much for a hassle-free experience!
24th Jun 2022 (3 years ago)
L elliot
This is how an estate agent should be run! Kavita handled our purchase impeccably and made sure it went through as quick as possible. Always on the end of the line and willing to help with queries. Highly recommended!!!
23rd Jun 2022 (3 years ago)
G Uppal
Henly Charles are very professional and efficient they always respond and deal with queries instantly. I have been dealing with Parvesh recently his always given good advice and provided an excellent service. I highly recommend Henly Charles.
9th Jun 2022 (3 years ago)
F khanom
These guys take money under the table I would avoid selling through them or buying, you ain't got a chance to buy unless your willing to do something dodgy
6th Jun 2022 (3 years ago)
P Khera
A brilliant experience using Henley Charles, especially as a first time buyer. Kavita went above and beyond, liaising with all parties and assisting with all queries whilst maintaining a kind, friendly and understanding approach throughout. Excellent service and very grateful for the team for helping me with this process!
Buyer
29th Mar 2022 (3 years ago)
S Chimber
Excellent service, support and conduct during the time they managed my property
Landlord
25th Mar 2022 (3 years ago)
kul
Good local agent with helpful staff. Sold close to asking price and would use again!
Seller
20th Mar 2022 (3 years ago)
N Casnello
I purchased a 2 bed flat for investment, it needed work and a lease extension. Kavita was brilliant, always on the phone liaising with all sides and communicating well, letting me know what they needed and how things were going. Even though things didn't go to plan, Kavita was always professional, friendly and efficient. Good job, would use again.
Buyer
18th Mar 2022 (3 years ago)
R Penn
Very good, friendly and prompt service. Well done all.
17th Mar 2022 (4 years ago)
S Chaggar
The team are fantastic! They go above and beyond to help and take any stress off you. I have sold two properties with these guys and I would use them again and again. Both Gin and Kavita have assisted me over the years and really made my life easy. A massive thank you to the whole team and it is very much appreciated. x
Seller
9th Mar 2022 (4 years ago)
M Hesson
Reliable and efficient, they were helpful with repairs and very quick to vet and get suitable tenants for my property. Happy all round with their efforts
Landlord
9th Mar 2022 (4 years ago)
K Schomaker
Thank you so much for finding so quick a better place. Josh has been a great help throughout the process.
Tenant
17th Feb 2022 (4 years ago)
N M
Great service provided and have to give a special thanks to Kavita who helped throughout the process and went above and beyond to ensure any queries were resolved.
8th Feb 2022 (4 years ago)
V kumar
Very Very Good! Very professional and reliable service every time. I have had a great experience from selling my property through to rental management. All the pressure is taken care of. Excellent! Many Thanks.
Seller
8th Feb 2022 (4 years ago)
A Alfuqha
advise every one not to deal with this Estate agents they're very lying people
1st Dec 2021 (4 years ago)
M C
Gin and Raj are excellent, all my queries answered promptly from selling/buying to renting these guys are the best. Definitely recommend them and would go back to them. I have dealt with a few estate agents who always want "under the table offers" but these guys are the best clean sales no messing around! 100% recommend
21st Nov 2021 (4 years ago)
H Ahmed
I sold my house with Henley Charles, from day one the customer service they delivered was beyond outstanding. Every single member of staff displayed outstanding professionalism in efficiently responding to absolutely any queries, and displayed a willingness to help at all times.
Seller
15th Aug 2021 (4 years ago)
M JRJ
Very reliable Excellent service Recommend
8th Aug 2021 (4 years ago)
K Kaur
I successfully sold my home through themin June 2021
They were extremely kind and attentive throughout the whole experience.
The sale team were tremendous and I could not fault them at all. what has been a stressing time for us all through covid, they were professional and reassuring throughout.
Seller
21st Jul 2021 (4 years ago)
N Mozlu
Good helpful advice from a local independent estate agents.
5th Jul 2021 (4 years ago)
G Donovan
All handled very well and Vishal and the Erdington team always responsive.
4th Jul 2021 (4 years ago)
Anonymous Homeseller
Henley Charles are a very professional and efficient estate agent and treat all their clients as a family. They listen to you and work with you. The team Ranjit, Gin, Raj, Kavita and Parvesh have excellent communication skills and are always there to answer any queries, and gave me a lot of confidence in the process of selling my house. I highly recommend Henley Charles to sell your house and i personally would use their services again in future.
Seller
3rd Jul 2021 (4 years ago)
M Photography
Made an appointment to view a property and we showed up early. Waited for almost 30 minutes and no answer from the office when we tried to call as by that time they had closed. We had no phone call or text to update or cancel the appointment. Absolutely awful, unprofessional and I don’t know how these people get the jobs they have!!
29th Jun 2021 (4 years ago)
A Pawar
Very professional and efficient at what they do. Treat clients like they would as if it was their family. Very reliable and I am very happy with their service so far
23rd Jun 2021 (4 years ago)
H sanghera
Great experience using Henley Charles. Ranjit, Gin and Kavita really go the extra mile; delivering a fantastic service. They're down to earth and professional at the same time. With a commitment to getting the job done, at a level of service to meet client needs. I would use them again! .
5th May 2021 (4 years ago)
S Miah
Unprofessional. Would advise to stay clear
17th Mar 2021 (5 years ago)
F ibrahim
We are currently renting a house from this agency, they are so nice gentle men.
Tenant
20th Feb 2021 (5 years ago)
Anonymous Homeseller
This Estate Agent is head and shoulders above the rest. Within 3 weeks our house was sold. The service we received was excellent and that is no exaggeration. They were meticulous in every step, from advising us about what they will provide to acting upon it. Extremely organised, I have to praise every person involved in the sale of our property, especially Ranjit, Kavita and Gin. Highly recommend this Estate Agent.
Seller
30th Jan 2021 (5 years ago)
N Dignity
Brilliant sold my moms house after she passed away did all the viewings excellent service. Will be using them again in the next few weeks.
Seller
24th Jan 2021 (5 years ago)
N Chaudhry
Good service
26th Oct 2020 (5 years ago)
M Patel
There is a reason why you go with Henley Charles, if you want thendedicatation, passion and the willingness to go the extra mile, then these guys make it happen when it comes to selling your house. I had all shorts of issues from covid 19 to 5 people in a chain to Paul Carr being useless (from whom I brought the house). Gin and co where excellent when it came to selling my house, no messing around and they reacted quickly to getting things done.
Seller
1st Aug 2020 (5 years ago)
J K
Want to say a huge thankyou to Parvesh and Raj for helping me secure a new home. I'm so grateful to you both. I made that many phone calls to check how the application was going as it has been a very stressful time for me and each time Parvesh was friendly, encouraging and understanding, if I could rate you all higher I would. Thankyou
Tenant
22nd Jul 2020 (5 years ago)
E Hanna
We’ve recently sold and purchased a new home both from Henley Charles in Handsworth Birmingham. We are kinda unlucky because of the COVID lockdown, our procedure has been delayed for extra 3 months, but I have to say that we are so lucky because we went with the right place & the right person. The branch manager Gin helped us so much that we probably wouldn’t have from anywhere else. In order to help us to get things done ASAP, he was running around in between buyers/sellers, solicitors and other estate agents, help chasing documents and answers, answer phone calls even out of his working hours. I do appreciate very much with his patience and commitment. And I would love to recommend this branch to everybody!
Seller
2nd Jul 2020 (5 years ago)
P Singla
Very efficient and professional.
I recently brought my first home which can be a stressful experience. The guys at Henley charles, in particular Gin Atwal made it as stress free as possible throughout and also allowed me to go around the house as many times as I liked before getting the keys. Thank you so much!!
Buyer
11th Jun 2020 (5 years ago)
J Gilbert
Fantastic customer service and the quality of their property is excellent. I dealt mainly with Raju and he was an absolute asset to the company and knew everything about property and property law. Overall a very happy customer and will stay with them for many years
20th May 2020 (5 years ago)
G moore
Good
13th Feb 2020 (6 years ago)
O GAMING
100% would recommend this agency as they provide excellent customer service as well as answering any queries to their full potential
22nd Jan 2020 (6 years ago)
P Bansal
I have many properties in the handsworth area and have given them all to Henley Charles. Great service and knowledge of the area, go out there way to do the most for clients. I would definitely recommend them.
Landlord
22nd Jan 2020 (6 years ago)
S Singh
Stay well clear they tried to sell my house £8k
Under market value they took money of another guy and promised him the house cheaper.. I found out when the guy who. Put higher offer knocked my door. After speaking to. People it's a well known thing from these guys. Been doing the same thing a long time
Seller
15th Jan 2020 (6 years ago)
D Basra
Great service highly recommended.
30th Oct 2019 (6 years ago)
K Agyei
The agents are always available and friendly with me and my family , they are always there to help and support, the house is very comfortable and the area is very respectful , also the neighbours are very nice and friendly as well , I will recommend Henley Charles as a Agency as they are very outstanding. Thank you.
Tenant
24th Sep 2019 (6 years ago)
N Kaur
Good service from Ms Aman.
23rd Sep 2019 (6 years ago)
J Mann
We were renting house from this agency!! After the viewing we didn't have to worry about anything was a simple process..they gave us update to everything....
Tenant
18th Sep 2019 (6 years ago)
J Maan
They are all so fluent and have so much experience in the industry!! Very friendly&professional.
18th Sep 2019 (6 years ago)
E A
Good service with very helpful, friendly staff.
17th Sep 2019 (6 years ago)
M Singh
They get a lot of calls and are very busy...however they did resolve my issues and helped me out a lot aswell as giving me advice.
16th Sep 2019 (6 years ago)
J Singh
Was nice speaking to ms aman on call she helped me a lot and was very friendly and willing to help
16th Sep 2019 (6 years ago)
C Me
Outstanding agency,very trustworthy and will meet your demands????
16th Sep 2019 (6 years ago)
K
I have called this agency many times to find out about their property, they have helped me out massively sending me emails of property that match to my budget...then i found it so much easier to call to arrange viewing as property under my budget was sent to me so it was very helpfull.
Very nice agency :D
16th Sep 2019 (6 years ago)
O 00
Nice agency, i was calling to ask them about house for sale, they helped me out a lot and gave me so much information about advice on mortgage and what to do as i was first time buyer.
Buyer
16th Sep 2019 (6 years ago)
N Barpage
The customer service at Henley Charles is very good, they know how to approach people and how to help them. I didn't had any problem with talking with them as they are very friendly and kind.Very simply saying they help me a lot and I didn't had much stress in putting in rent my house. I absolutely reccomend Henley Charles to all of you!
Landlord
16th Sep 2019 (6 years ago)
B Ranyal
Sorted, great customer service from Ms Aman Kaur, explained professionally .. highly recommend Henley Charles !!!
16th Sep 2019 (6 years ago)
D Singh
Great service by all the team. Friendly & professional. Brilliant service at a great price.
16th Sep 2019 (6 years ago)
M Kaur
Very nice service by the Henley Charles Estate Agency.
Thank you a lot!!
16th Sep 2019 (6 years ago)
S Mehmi
I would definitely recommend this agency! The customers service is great, they answers all the enquires. Very professional and knowledgeable.
16th Sep 2019 (6 years ago)
R Sabby
Very nice agency they always answered my queries and helped me when i was looking for a property.
16th Sep 2019 (6 years ago)
A kaur
They are a very outstanding agency , they try their 100% to help you to their fullest Potential. My family rented out two houses with them and they are managing it. We have had no problems and if there was any issues they resolved them very fast. I think they are the best agency that we know of, it feels very comfortable to speak to them about anything.
I highly recommend anyone to use this agency.
Landlord
16th Sep 2019 (6 years ago)
A Kular
Hi there,
I would like to say that i have received fantastic customer service at Henley Charles, Very simply say that they took the headache out of buying a house and helping me to putting it on rent.
I wanted to make a investment but did not have a clue,
Very much recommend this agent
Mrs Kaur
Seller
16th Sep 2019 (6 years ago)
B Rao
Best advice is try ti avoid them! Otherwise you will be chasing them for any small issue for ages to be something sorted.Worst customer service ever.Very frustrating experience...
6th Jul 2019 (6 years ago)
5 5BNAC
Great Estate Agents! They deal with each and every customer on an individual level; thoroughly and professionally. No concern or job is too small or large for this great team. A five star service - I highly recommend Henley Charles Estate Agents.
1st Jul 2019 (6 years ago)
D Cauldwell
Fantastic agency. Gin, Raj and Ranjit are professional, knowledgable and helpful. The service they provide is value for money and they are exceptional team. I thoroughly recommend them as they know the local market and get the best price for your house. Brilliant team.
Seller
24th Apr 2019 (6 years ago)
A abdulhalim
This is rubbish estate agents I rant shop of them they say six week take six months any time you phoned them they saying we are busy will call you back don’t trust them at all
Tenant
22nd Mar 2019 (6 years ago)
R Hornsby
Would fully recommend. No problems.
10th Mar 2019 (7 years ago)
P Nandra
Very poor experience. There customer service is awful avoid, avoid, avoid not professional at all need training and manger who runs the place need to see how to put think right. ????? This seems to run by people who haven’t a clue. Need to go back to school.
4th Oct 2018 (7 years ago)
V N
Came from London to Birmingham to see the house and half hour before booking they contact me "landlord doesn't pick up the phone, do u want still come? " I answer yes, because I was already outside of the house! 11o clock as was booking time, one guy came to the house and pick post "I said, I'm already almost left, agency book for me viewing" And he answer I don't know nothing about his and left.
Amazing! Good in had another bookings with another agencys! ! ! CAN'T recommend this "estate" Agency
24th Sep 2018 (7 years ago)
S -
Was told i would be called back regarding my offer. Only to chase and be told that the property was sold. Was promised to be kept updated but in fact avoided. Still not contacted by the letting manager, and here i thought that HC would be different. Still expecting a call back.
25th Jul 2018 (7 years ago)
S Stanga
Try to avoid in any case! The worst customer service ever!Very arrogant behaviour, always only empty promises and excuses!
11th Jul 2018 (7 years ago)
J Jenny
A very poor service. Wanted to view but they kept stating only one viewing available & it’s booked, latter realised that wasn’t the case and had to put so much effort in getting a viewing. They were reluctant in taking my offer and kept saying they got loads of offers. At the end when I was again constantly calling them the find out the outcome of my offer I was told it was sold! The bottom line was they were not interested in my offer from day dot.
Would never recommend them & would never use them again!
27th May 2018 (7 years ago)
M Kammani
Excellent service on letting and good choice of tenants.
Landlord
16th May 2018 (7 years ago)
H Wheeler
A good team in this agent, with clear divisions 're sale, letting and maintenance, so one knows who to talk to 're a given matter. One gets the feeling the agent obtains the landlord the best rent whilst balancing this with the needs and welfare of the client who is renting, so a win-win atmosphere is sensed by both parties. Select reliable tenants. Excellent location in Birmingham.
Landlord
12th May 2018 (7 years ago)
I Kaur
I just recently sold my elderly mothers house, I chose Henley Charles after having learnt they have over 25 years of experience selling houses in Birmingham, everything went through smoothly from the valuation, the sale itself and the after sales service all the way through to completeion, was exceptional, I also went with their recommendation of Local solicitors who again provided a professional service, I would have no hesitation in using Henley Charles again and would strongly recommend anybody looking to sell their house not to opt for an online agent, go for what I did, experience & knowledge, friendly yet professional staff who will take your headache away all under one roof, you can not under estimate the ease of using your Local High Street agent.
Thank You to all the team at Henley Charles.
Seller
3rd May 2018 (7 years ago)
P Paris
Excellent support received from Gin and Ranjit doing our property purchase. The purchase was difficult and protracted but the team were very supportive and knowledgeable. I would highly recommend them.
Buyer
13th Apr 2018 (7 years ago)
H Mandair
Great service by all the team. Friendly & professional. Brilliant service at a great price.
1st Apr 2018 (7 years ago)
majeda1234
Excellent service, helped all the way through the process.
Gin was extremely helpful, arranged viewings, helped with the mortgage, explained the process step by step. Made the whole process stress free.
Will definitely recommend and use again.
Thank you for all your help!
Buyer
1st Apr 2018 (7 years ago)
R Atwal
Great service throughout the process highly recommended
26th Mar 2018 (7 years ago)
B Dhanda
I've always experienced great customer service whenever I've had dealings with Henley Charles. Highly recommended.
23rd Mar 2018 (7 years ago)
S Kaur
Recently sold a house in Handsworth Wood with Henley Charles I found there personal service approach refreshing, I was able to contact the staff after 6pm !! I would definitely recommend to friends and family without hesitation.
Seller
23rd Mar 2018 (7 years ago)
R James
Hi there,
I would like to say that I am
Very happy with Henley Charles Handsworth service that they provided me. The sale process was smooth as Gin kept me fully informed of what was happening all they way. Once the purchase was complete I was then put in contact with Raj which helped me get the property up to rental specification with his team of workmen. The property was rented in one week!! I am very satisfied with the team at Henley Charles Handsworth, I can’t recomend them enuff as they really did help me.
Seller
23rd Mar 2018 (7 years ago)
M Tye
Unreputable agency. Was expecting a call back to arrange a viewing only to find out when I chased them up a week later property a sale had been agreed. Did not have a chance to put in an offer.
Buyer
9th Mar 2018 (8 years ago)
A Rahman
Absolutely abominable behaviour. First told repeatedly that only a single slot for viewing was available. Later to find that they had multiple slots that would've been more suitable for work. Then when made an offer, no response despite numerous call back request including the manager. Only to be told later that property was sold.
Buyer
7th Feb 2018 (8 years ago)
J Patel
They are not professional at all. Kept me waiting for over 20 minutes for an appointment. Management don't call you back. I would never use them. They have lost out on a potential customer. Disgraceful attitude and no respect or professionalism at all. Waste of time. NEVER USE THEM!!!!!
22nd Aug 2017 (8 years ago)
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