Anonymous Home Buyer
1

Avoid Hills Estate Agency at All Costs!!
I have spent the past year being over-promised and massively under-delivered by Hills. The experience has been nothing short of a disaster.
There has been a complete failure in communication from start to finish. I was repeatedly given “estimated completion dates” that never materialised, followed by weeks even over a month of no contact whatsoever. Because of their poor advice, I am now over £2,000 out of pocket.
The unprofessionalism is staggering. Staff openly discussed the seller’s personal finances, telling me the seller “had no money” and describing them as “an absolute nightmare customer.” Imagine paying Hills thousands of pounds to sell your property, only for them to bad-mouth you to the buyer. Completely unacceptable.
Given this behaviour, it’s no surprise there are so many negative reviews online.
I submitted a formal complaint and received a response from Charlotte today no empathy, no apology. If this is how a director behaves, it’s clear why the rest of the staff follow suit.
If you value your time, your money and your sanity, avoid Hills like the plague!! Useless!!... Read more
10th Nov 2025 (18 weeks ago)