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Disappointing Experience and Lack of Clear Communication<br>I am very disappointed with my experience with this estate agent.<br>When I agreed to proceed with the property purchase, the sellers clearly confirmed that they would move out on the completion date. The estate agent also confirmed this, which gave me confidence to move forward with the purchase.<br>Based on these assurances, I paid my solicitor for the property searches. Once the search results were received, I also booked and paid for a survey, committing further time and money to the process.<br>However, at this stage, the sellers suddenly informed us that their circumstances had changed and that they could no longer confirm when they would be able to move out. This was extremely frustrating, as the original arrangement had been clearly confirmed to us.<br>I contacted the estate agent hoping they would help resolve the situation, but unfortunately, the issue remained unresolved, leaving us in a very difficult and uncertain position.<br>I understand that circumstances can change, but when buyers are given clear assurances and make financial commitments based on them, I believe better communication, more careful handling, and greater support are essential.<br>Overall, this has been a very disappointing and stressful experience. I expected a much more professional approach and better support from the estate agent throughout the process. I hope they take this feedback seriously and improve how they manage expectations and communicate with buyers in similar situations.... Read more
15th Oct 2026 (12 days ago)