1

When we met James from Kings, he gave us a great spiel about how much he wanted to sell the house for us and offered us a competitive rate. As inexperienced sellers we sadly fell for the pitch and stupidly agreed to a 20-week sole agency agreement with them (we found out later this is FAR more than the standard 10-12 week agreements most other agencies offer for similar properties).
Once we were locked in, communication was poor and we had to constantly chase for updates. A big deal was made out of an offer that turned out to be completely unserious, and then after a few weeks we had one other unserious offer where the buyer strung us along for ages. After a couple of months getting nowhere, communication from James dried up altogether and it was only after chasing and calling the branch that we discovered he had moved to a different branch and dropped us without even a courtesy message letting us know.
We were picked up by his replacement, Tristan, who apologised profusely for everything and promised us things would turn around. To his credit, he also offered to release us early from the agreement to allow us to pursue a sale with a different company, as in his own words he felt it was utterly unreasonable and unprofessional to lock us in for such a long time. Tristan's communication and responsiveness was great, but his sales strategy seemed contingent on us further reducing the price which was advised against by other agents. Ultimately, he was still unable to find a buyer and the one time we visited the property we were unimpressed with the state it had been left in.
Overall, Kings were a disaster and wasted several months of our time. I hope the new leadership can turn things around.... Read more
18th Aug 2025 (7 mo. ago)