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Editing my review as Pedder have mentioned they don’t have a record of my details.<br><br>I made an enquiry on Saturday to arrange a viewing about a property I saw in the branch window that I was not able to see details of online. I gave my name and number and name and number of my father in law. I was told we would be contacted on the Monday. This never happened<br><br>I called again on Tuesday to arrange a viewing. I was not called back again but luckily my in laws were close enough to come down to the branch face to face. Whilst there they were told they did not receive my or my father in laws details (despite me handing over this information twice over the phone and I gave detailed information of name, address, email and phone number, as I was told this was needed to register). My mother in law saw the details on a post it note on the desk of the sales assistant and pointed this out. Up until this point all in all having to chase a viewing quite a lot and giving over details multiple times to register was not especially frustrating but it did come across as not very professional or organised. I would not have written this post were it not for the accumulation of the above and the following.<br><br>During the viewing it was disappointing that the senior sales manager knew nothing about the property; every question asked, they had no idea and although they apologised and said they were new, I wondered why we were not viewing this property with someone who did actually know or at least in this day and age, could they have not had the details to hand on their internal system that could have been pulled up. They also mentioned sending us the details by email but this was not received either. Additionally, could they have not done their research beforehand? During the viewing they did not know which keys were for which door etc. This all seemed very disappointing as a first encounter with Pedder, and unlike any other estate agent I have used before.<br><br>Not particularly impressed with the first impressions here.... Read more
18th Feb 2026 (28 days ago)