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From the beginning, communication was poor. Calls and emails were ignored, updates were not provided unless I chased repeatedly, and I often felt completely in the dark about what was happening with my own property. Basic professionalism and proactive communication were simply not there.
What is most frustrating is that a perfectly viable sale appears to have been sabotaged by a lack of competence and care. Key information was either delayed or poorly handled, follow-ups with the buyer were not managed properly, and issues that could have been resolved quickly were allowed to escalate unnecessarily. Instead of guiding the process smoothly, the agent created confusion and tension.
There was no sense of urgency, no strategic negotiation, and no accountability when things started to fall apart. Rather than taking responsibility, I was met with excuses and deflection.
Selling a property is stressful enough without having to micromanage the very person you are paying to represent your interests. I expected expertise, diligence, and professionalism. Unfortunately, I received the opposite.
I would strongly advise others to think carefully before instructing this agency.... Read more
16th Feb 2026 (30 days ago)