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- Prospect
Prospect Estate Agents
4.6
2,190 reviews
- Branches 9
- Properties for sale 877
- Average time to sale 11 weeks
About Prospect
Prospect have 9 branches and they mainly list properties in SL6, RG42, GU47, GU11, RG12, RG40 and RG1. Over the last six months, they've listed 877 properties, with an average time to sale of 11 weeks.
Prospect fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Prospect operate, the average fee (charged by all agents) is 1.41%.
Get a quote for selling your property.Top performing Prospect branches
Latest reviews for Prospect
B Dyer
2
Jasper was polite and communicative before moving in, however made false promises and Prospect have been very difficult in terms of resolving simple repairs and issues. Also no handover when moving in.
17th Oct 2026 (10 days ago)
J l
5
Great service from the team Dan and Matt and highly recommend.
17th Oct 2026 (10 days ago)
E Kevin
5
Prospect is a very friendly and professional service which I found more comfortable while working with them and they helped me to fit in my requirements and made my move to a new place a wonderful experience. They cared and communicated so close to help me find this house. And now I'm having a peaceful stay with my family. Thanks again for all your support and guidance. You do a great job not only professionaly but with care to your clients. Keep up the good work and all the best for your team. THANK YOU.
16th Oct 2026 (11 days ago)
T Poole
5
We choose Prospects to sell our flat - because of the professional manner and well organised approach that was displayed by Asmita Gurung & Connor Brewer and they were absolutely relentless in bringing buyers forward!
15th Oct 2026 (12 days ago)
Praveen
1
Very disappointing communication and customer service<br><br>Unfortunately, our experience with Prospect Letting Agency was extremely frustrating, particularly regarding communication, transparency and the accuracy of information provided.<br><br>Oliver Payne (Ollie) was our main point of contact, and we repeatedly had to chase him for responses to straightforward questions regarding the tenancy, payments, inventory, parking and check-in arrangements. Emails were often unanswered for several days, even with the branch manager copied in, and we frequently had to escalate or call to get a response.<br><br>We were also given incorrect information about the property. We were initially told it was electric-only, whereas the property actually has both gas and electricity.<br><br>The Goodlord payment process was particularly confusing and stressful. A blocking/holding deposit of £311.54 had already been paid on 27 June. We subsequently paid the full deposit individually through Goodlord, but the portal did not provide a clear explanation of how the previous payment had been accounted for. We also had to make the deposit payments separately rather than being able to make one payment from a single bank account.<br><br>We repeatedly asked the agency for a clear written breakdown of the deposit, first month’s rent, payments already made and, most importantly, where the initial £311.54 payment had been accounted for. Despite asking for clarification, we received no timely response and were left trying to understand the figures ourselves. This was particularly concerning because these were significant financial transactions, and we simply wanted confirmation that we were not paying anything twice or losing any money.<br><br>Although the tenancy was eventually completed, the process was unnecessarily stressful and required far too much chasing from our side.<br><br>For a letting agency, accurate information, clear communication and transparency around payments are fundamental. Unfortunately, our experience fell well short of what we would expect.
13th Oct 2026 (14 days ago)
L Hoxha
5
We are very happy with the service we received and would like to say a special thank you to Gracie. She was really helpful, friendly and patient, taking the time to answer our questions and explain everything clearly. It was lovely to have someone so approachable to speak to, and her help made the whole experience much easier for us. We really appreciate the time and care she gave us and would happily recommend.
13th Oct 2026 (14 days ago)
All 9 Prospect branches
L Hoxha
5
We are very happy with the service we received and would like to say a special thank you to Gracie. She was really helpful, friendly and patient, taking the time to answer our questions and explain everything clearly. It was lovely to have someone so approachable to speak to, and her help made the whole experience much easier for us. We really appreciate the time and care she gave us and would happily recommend.
13th Oct 2026 (14 days ago)
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B Warden
5
We're very grateful to the team at Prospect Warfield for supporting us in purchasing our home. From the moment we first showed an interest in the area, they were proactive, responsive, knowledgeable and friendly. It was so reassuring and straightforward to deal with them.
6th Oct 2026 (21 days ago)
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J l
5
Great service from the team Dan and Matt and highly recommend.
17th Oct 2026 (10 days ago)
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Anonymous Homeseller
5
Friendly service and very professional, Dexter was an absolute star in dealing with some issues along the way
Would definitely recommend them
18th Oct 2024 (2 years ago)
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HMLAT
5
Lauren from Bracknell Prospect really deserves appreciation of her helping me out timely. She sorted out my rent payment issue , otherwise I’d be In trouble . Thank you so much!!????????????
9th Oct 2026 (18 days ago)
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A G
1
I’m very disappointed with my experience as a tenant and, based on it, I would not recommend this letting agency.<br><br>The problems started from the beginning of the tenancy. I moved into a flat that was in a poor state in a number of respects, including not having properly running hot water when I moved in. There were various pre-existing issues with the condition of the property, some of which were subsequently documented in the inventory.<br><br>There were also delays in receiving the inventory/check-in documentation. This meant I did not have a proper opportunity at the beginning of the tenancy to go through everything promptly and raise disagreements about the recorded condition. Once I had moved in, I also found it extremely difficult to get hold of Charlotte when I needed assistance.<br><br>One thing I would particularly caution prospective tenants about is being asked to deal directly with a landlord rather than through the agency’s normal processes. I was advised by the agency to deal directly with my landlord rather than through Goodlord, including paying my deposit directly. I followed that advice. The deposit was ultimately protected, but I had to chase this myself before receiving confirmation.<br><br>During the tenancy, I also spent my own money replacing and improving a number of things in the flat. When I left, I chose to leave several of these improvements behind as a courtesy to the landlord and future tenants, including a replacement toilet seat, curtains and a blind.<br><br>Unfortunately, the direct arrangement I was advised to use has now become a significant issue at the end of the tenancy. I have returned the property and am still waiting for my deposit to be resolved. When I contacted the letting agency for assistance, I was told that because I had dealt directly with the landlord, I needed to continue dealing with her. I found this particularly frustrating because dealing directly with the landlord was something I had originally done on the agency’s advice.<br><br>I have now been told by the landlord that there may be a deduction for decorating. I am quite prepared to accept responsibility for genuine damage I caused — there was some damage associated with Blu-Tack, for example — but I do not accept responsibility for pre-existing deterioration or ordinary scuffs and marks resulting from living in a property, which I consider normal wear and tear. Some of the pre-existing condition of the flat can be seen in the original inventory.<br><br>I am currently still chasing the landlord for an indication of when the decorating invoice will be received and when my deposit will actually be resolved. My latest request for a timeframe has received no response.<br><br>I have tried to be fair and factual in writing this review. The deposit was protected, and I am not suggesting otherwise. My complaint is about the overall experience: moving into a property with significant existing issues, including the hot-water problem; delays with the inventory; difficulty getting assistance after moving in; having to chase confirmation regarding my deposit; being advised to deal directly with the landlord; and now being left to pursue the return of that deposit myself.<br><br>Having spent my own money improving aspects of the property and left those improvements behind in good faith, it is particularly disappointing for the tenancy to end this way.<br><br>Based on my experience from moving in through to moving out, I would not use this letting agency again, and I would advise prospective tenants to make sure that all deposits, inventories and other important matters are handled through clear, documented processes from the outset.
17th Aug 2026 (10 weeks ago)
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