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- Robinsons
Robinsons Estate Agents
4.3
193 reviews
- Branches 7
- Properties for sale 752
- Average time to sale 11 weeks
About Robinsons
Robinsons have 7 branches and they mainly list properties in TS22, DH3, DH1, DL14, DL15, DL16 and TS21. Over the last six months, they've listed 752 properties, with an average time to sale of 11 weeks.
Robinsons fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Robinsons operate, the average fee (charged by all agents) is 1.15%.
Get a quote for selling your property.Top performing Robinsons branches
Latest reviews for Robinsons
J Hemming
1
Tried to rent a property, but the Lettings Negotiator was unable to prepare the Tenancy Agreement in a timely manner, and even then expected us to give notice on our current tenancy before signing the new tenancy agreement with them. After missing the first cut-off date that we told them we would need to sign the tenancy agreement by, they then had another 4 weeks to prepare the tenancy agreement, but were once again unable to do so in a timely manner. The Lettings Negotiator blamed this on the landlord not replying to her emails. Did you not think to phone and find out an answer over the phone? The result is our tenancy application was declined. What an absolute waste of time this was. Thankfully, I have obtained details of the landlord and will be advising her of the true reasons for the continuous delays in this process that ultimately led to our applicaton being declined.<br><br>They use Homelet to run the reference checks, which took over 2 weeks to complete. This was also part of the delay. If you are self-employed or Homelet have to complete any manual human checks, then expect long delays. I sent multiple messages to Homelet and made multiple phone calls, but they did not reply to any of my messages. This is a service chosen by Robinsons, therefore Robinsons has to accept responsibility of the fact that Homelet is a very poor and slow service. I will never use any estate agents that uses the Homelet service in the future.
7th Aug 2026 (16 days ago)
F ahmed
5
The team were all very professional and the sale went through very quickly and smoothly just as I hoped it would<br>Understand the local area very well.Their personalised approach is very effective.<br>Will give 10/10<br>Thank you for all your support throughout the sale procedure.
25th Jul 2026 (29 days ago)
L lyons
5
Amazing experience with Robinsons Estate Agents durham from start to finish whilst buying a property. Emily was in particular amazing to work with, friendly and very pro active. Would absolutely use again.
23rd Jul 2026 (4 weeks ago)
K Blood
5
Excellent service from Sam, Mandy and the rest of the team. Very helpful, always quick to respond. Could not recommend more - thank you so much!
3rd Jul 2026 (7 weeks ago)
U arava
5
Robinsons have been excellent at managing our rental property and eventually helped us sell the property with no hassles within a reasonable timeframe.<br><br>They are very professional and respond to queries promptly.<br><br>I would highly recommend them if you need rental property management or house sales.
22nd Jun 2026 (9 weeks ago)
Anonymous Homeseller
5
We have found Robinsons Estate agents very good.They have kept in touch with us regards to viewings,also any correspondence regards to anything to do with our property .They have been in touch with us without any hesitation,we can only commend the staff for being so sufficient.
4th Jun 2026 (11 weeks ago)
All 7 Robinsons branches
A Khan
1
Bit strange, as my sister applied for a rental property and I was to be the guarantor they denied my application even though my payslips were valid?
Stating I earn half the salary I put down?
They advised me that home let denied my application but they were Lieing as home let has written it in email stating the above.
MILLIE I think her name is the, she has been dealing with me on two occasions and for some reason both applications have been denied and then compulsively Lieing to me and my family.
To be honest she’s bad reputation to the company. She doesn’t even know left from right let alone a guarantor.
Would not recommend this company at all I don’t know if it’s racial profiling but to be honest it feels like that.
Would advise people to stay away!
23rd May 2024 (2 years ago)
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Anonymous Homeseller
5
Michelle and Shelagh in particular were incredible with their professionalism and dedication; always on hand, courteous and wonderful to deal with.
I would definitely recommend them
.
18th Apr 2026 (18 weeks ago)
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J Hemming
1
Tried to rent a property, but the Lettings Negotiator was unable to prepare the Tenancy Agreement in a timely manner, and even then expected us to give notice on our current tenancy before signing the new tenancy agreement with them. After missing the first cut-off date that we told them we would need to sign the tenancy agreement by, they then had another 4 weeks to prepare the tenancy agreement, but were once again unable to do so in a timely manner. The Lettings Negotiator blamed this on the landlord not replying to her emails. Did you not think to phone and find out an answer over the phone? The result is our tenancy application was declined. What an absolute waste of time this was. Thankfully, I have obtained details of the landlord and will be advising her of the true reasons for the continuous delays in this process that ultimately led to our applicaton being declined.<br><br>They use Homelet to run the reference checks, which took over 2 weeks to complete. This was also part of the delay. If you are self-employed or Homelet have to complete any manual human checks, then expect long delays. I sent multiple messages to Homelet and made multiple phone calls, but they did not reply to any of my messages. This is a service chosen by Robinsons, therefore Robinsons has to accept responsibility of the fact that Homelet is a very poor and slow service. I will never use any estate agents that uses the Homelet service in the future.
7th Aug 2026 (16 days ago)
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Anonymous Tenant
1
If you are renting in Bishop Auckland, go elsewhere. Rude, unprofessional and not interested at all. They allowed a vulnerable tenant to live in a complete and utter pigsty with no roof, wall to wall mould, with bags of human waste and needles filling the yard and have consistently negated their legal obligations. Thankfully, the tenant has since moved out, these clowns won't be laughing when this gets to court. I cannot recommend this shambles of a company to anyone. Avoid at all costs.
5th Oct 2020 (5 years ago)
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Anonymous Homeseller
5
We have found Robinsons Estate agents very good.They have kept in touch with us regards to viewings,also any correspondence regards to anything to do with our property .They have been in touch with us without any hesitation,we can only commend the staff for being so sufficient.
4th Jun 2026 (11 weeks ago)
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- Average asking price achieved
- Average sale time
- Properties sold
K Blood
5
Excellent service from Sam, Mandy and the rest of the team. Very helpful, always quick to respond. Could not recommend more - thank you so much!
3rd Jul 2026 (7 weeks ago)
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- Average sale time
- Properties sold
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