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- Thornley Groves
Thornley Groves Estate Agents
4.5
1,138 reviews
- Branches 10
- Properties for sale 383
- Average time to sale 15 weeks
About Thornley Groves
Thornley Groves have 10 branches and they mainly list properties in CH1, M25, M2, WA14, M30, M33, WA15 and M20. Over the last six months, they've listed 383 properties, with an average time to sale of 15 weeks.
Thornley Groves fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Thornley Groves operate, the average fee (charged by all agents) is 1.27%.
Get a quote for selling your property.Top performing Thornley Groves branches
Latest reviews for Thornley Groves
M Meah
5
A very professional service from start to finish, Clare Carpenter was fantastic and professional and got our sale and purchase over the line smoothly thank you so much for all you did
4th May 2026 (4 days ago)
J john
5
Really positive property viewing ! Ms Kelly McDermott was super helpful, answered all questions, and did not make me feel rushed at all. Highly recommended.
29th Apr 2026 (9 days ago)
L Nolan
5
Kelly McDermott very kindly showed us a property in M6. She was friendly, welcoming, patient and very understanding of our questions and need to take our time. We would happily use Thornley Groves Monton again given this experience.
29th Apr 2026 (9 days ago)
M Grundy
1
Where do I even begin…
We were so excited to move into our first home together, but the experience with Thornley Groves (Monton branch) has been incredibly disappointing.
The property was handed over in a poor condition and clearly had not been properly prepared. We were told it had been professionally cleaned, which simply wasn’t true. We had to scrub grime off multiple surfaces ourselves, and the carpets were filthy and heavily soiled. They blamed the condition however on a "quick turnaround" to give us the keys, because the previous tenants moved out days late.
From day one, we’ve been dealing with a long list of issues including broken door handles (to the point of getting locked in a room), windows that don’t open properly, damp and mould in multiple areas, poor ventilation, pests (ants, woodlice and carpet beetles), and items left behind by previous tenants. A kingside bed left on the drive blew over in the wind and hit my car - no apology from the office but it was eventually collected 10 days later.
There are also serious safety concerns. We were told the back door was “fine just stiff”, yet a locksmith has since confirmed it needs replacing. We had to sleep in the house whilst we were unable to close or lock it, and all of our belongings had been moved over before we realised we couldn't lock the house. We’ve effectively been told to use windows as a fire escape whilst awaiting the back door to be replaced, despite the window handles being loose and the windows difficult to open, which is completely unacceptable.
What’s been most frustrating is the lack of response and the way concerns have been dismissed or downplayed as “not high importance”. The property manager even said "many of the points raised relate to minor cosmetic wear and tear, which is to be expected in a lived-in property that is not a new build" when we have reported faulty handles resulting in us getting locked in rooms or mould on the blinds etc. So living in a home with health and safety hazards is just to be expected apparently, because it's not a new build. We’ve had to repeatedly chase for updates and still have many unresolved issues. After 3 weeks we still don't know when they will be sorting the mould, despite them knowing we are both asthmatic.
We’ve spent our own time and money trying to make the property liveable, which shouldn’t be necessary when paying rent for a home that should be safe and clean from the start.
Overall, this has been an exhausting experience and not what we were led to expect at all.
28th Apr 2026 (10 days ago)
R Taylor
5
Contacted Monton office , to view a property. Very friendly and helpful with my enquiry . Kelly McDermott made my viewing a pleasure . She couldn’t have been more helpful. Many Thanks to her and All the Lovely staff at Thornley Groves , Monton Branch
28th Apr 2026 (10 days ago)
R Hutchinson
5
Kelly from the Monton branch was so welcoming and answered all the questions about the house we needed to know! She made us feel at ease when viewing the house!
26th Apr 2026 (12 days ago)
All 10 Thornley Groves branches
Anonymous Homeseller
5
I couldn’t be happier with the service provided by Thornley Groves Estate Agent, Chester during the sale of my home. From start to finish, the entire process was handled with efficiency and care. I was pleased with the service I received from Alex, Aaron and Anna throughout. The communication with Aaron was excellent — I was kept informed and felt fully supported through the process. I wholeheartedly recommend Thorney Groves, Chester to anyone looking to sell their home. A great service from a team that goes the extra mile.
6th Jun 2025 (11 mo. ago)
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M ibrahim
5
We had a great pleasure reviewing a property with Karen Filson today . She was great , answering everything , being so kind and helpful with us we honestly had a lovely time today.
17th Apr 2026 (21 days ago)
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Anonymous Landlord
1
Update, the email address you have provided has been ccd inbto many emails including the formal complaint. No response!! Asked for my keys back in November, it now March and it's still be ignored along with all my requests!!
I have a complaint open as a landlord with TG, after they failed to carry out any work I have asked then to organise and failed to report and repair issue that were reported to them. I have not heard from TG since December, no reply to emails, no answering phone calls. I have no idea what is happening to my property and have asked for the keys back which has been ignored. My complaint is now well passed their timeframe to response. Over a month ago I was told I would have a response to my complaint by 4pm that day. At 4pm I was emailed to ask what my complaint even was, as they couldnt find it. Iwill be reporting them for breach the contract. See less
10th Apr 2026 (28 days ago)
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Anonymous Homeseller
5
I was very impressed at the friendliness and professionalism of the staff at Thornley Groves Altrincham, particularly Tom and Ryan. I was kept fully informed but didn’t need to get involved in the viewings. I received a useful summary of the various interested parties, and professional advice from which I made an informed decision.
17th Oct 2022 (3 years ago)
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M Meah
5
A very professional service from start to finish, Clare Carpenter was fantastic and professional and got our sale and purchase over the line smoothly thank you so much for all you did
4th May 2026 (4 days ago)
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Anonymous Homeseller
4
Helpful friendly staff. Always kept up-to-date with developments
23rd Dec 2023 (2 years ago)
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