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- Thornley Groves
Thornley Groves Estate Agents
4.5
1,248 reviews
- Branches 10
- Properties for sale 379
- Average time to sale 15 weeks
About Thornley Groves
Thornley Groves have 10 branches and they mainly list properties in CH1, M25, M2, WA14, M30, M33, WA15 and M20. Over the last six months, they've listed 379 properties, with an average time to sale of 15 weeks.
Thornley Groves fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Thornley Groves operate, the average fee (charged by all agents) is 1.26%.
Get a quote for selling your property.Top performing Thornley Groves branches
Latest reviews for Thornley Groves
S Tai
5
Kelly showed us around the property with real care and took the time to explain how offers and acceptances work on both parties, which was genuinely helpful. We ultimately decided not to go ahead with the property but she never pushed or rushed us toward a decision. She also kept in touch both before and after the viewing which made the whole process feel smooth and well looked after.<br><br>I'd happily recommend Kelly to anyone buying or selling.
19th Oct 2026 (8 days ago)
Anonymous Homeseller
4
House selling stressful at any time but both Tom and Lois and the rest of the team were very respectful and communicated information when needed.
17th Oct 2026 (10 days ago)
E Walker-Smith
5
I approached Thornley Groves after dealing with Hills and having a poor experience with them. The difference between the 2 was crazy! I was dealing with Amber Gelling who was really professional, knowledgable and really good at communicating any updates to me. We also dealt with Lucy Johnson and both were fab at keeping me in the loop and answering the many questions I had.<br>Really really happy with the service they provided in helping me rent out my home.
16th Oct 2026 (11 days ago)
A lee
5
Great experience. Thorough, professional, kind and capable. They really helped us to sell quickly which is what we were looking for. Thanks so much!
15th Oct 2026 (12 days ago)
D york
5
We had a great experience viewing a property on Saturday with Kelly. She kindly took time out of her weekend to show us around the property, we really appreciated it with us being the only people to be booked in that day. She was happy to answer all of our questions and gave us plenty of time to look around without feeling rushed. She made the whole viewing really enjoyable and we really appreciated how helpful she was. Thank you, Kelly McDermott ??????
4th Oct 2026 (23 days ago)
N bebbington
5
A huge thanks to lovely, Kelly... great asset to Thornley Groves.
1st Oct 2026 (26 days ago)
All 10 Thornley Groves branches
Anonymous Homeseller
5
I couldn’t be happier with the service provided by Thornley Groves Estate Agent, Chester during the sale of my home. From start to finish, the entire process was handled with efficiency and care. I was pleased with the service I received from Alex, Aaron and Anna throughout. The communication with Aaron was excellent — I was kept informed and felt fully supported through the process. I wholeheartedly recommend Thorney Groves, Chester to anyone looking to sell their home. A great service from a team that goes the extra mile.
6th Jun 2025 (1 year ago)
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Anonymous Homeseller
4
House selling stressful at any time but both Tom and Lois and the rest of the team were very respectful and communicated information when needed.
17th Oct 2026 (10 days ago)
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Anonymous Tenant
1
Ok, so this is going to be a tricky review to be positive about. I want to be as honest and helpful to people reading this review, rather than just say I am annoyed at something and give it a one star. If you don’t have much time to read through this, then please read this headline:
I massively regret using Thornley groves. They were genuinely awful, barely reached any level of competence, I ended up LOSING money, and it was hugely stressful. I only rented a place. I cannot imagine ever buying or selling with them. Please read the other reviews carefully and don’t dismiss them as I did. I wish you the best in whatever estate agents you choose. This review is my opinion and not meant to affect business with Thornley Groves in any way.
OK, on with the detail.
First, the good parts. They had a lot of choice and were quick to get me viewings (I did them through video or pictures) and were happy as campers to ‘get me in’ and on their books.
Yep, that’s it. That’s all I have.
The not so good (not even the worst parts yet). I dealt with the Deansgate (Whitworth street) branch and with an absolutely abysmal person, Peter. If you do choose Thornley Groves and get assigned Peter, do or say whatever you can to work with someone else. I am not sure how to put this without being cruel, but I also owe it to my (soon to be) Manchester neighbours to be honest. This is my honest opinion. Peter is, without a doubt, the worst person I have ever dealt with professionally. Genuinely. That is not even hyperbole. He is inadequate, lazy, afraid of basic tasks, unable or unwilling to do anything even at the bare minimum level, and honestly just embarrassing as a fellow human. He wouldn’t return emails. Ever. In fact, he did but only when it came to sending them money or signing a document. Anything that needed any effort or work, he literally ignored. He is like a toddler but in an adult body. Simply unable to operate at any sort of adult level.
I had to call and call and call. I even got the train from London to the office so I could literally use my own mobile phone and dial numbers to connect with others, so he could talk to them. He used my phone because he couldn’t make a phone call for himself. (He also claimed he tried but could never get it to work, but it took me literally three minutes. Genuinely, I have the call log!).
He didn’t give me the correct keys to move in. Once we got through it, Peter gave me the front door key and I asked if there were any others. Mail keys, apartment building keys, etc. He assured me no. Literally all keys were needed. It took me 3 weeks and speaking with other people at Thornle Groves to get the window key (still waiting on), apartment building/trash room key, and mailbox key. Even when I collected the keys, I overheard him talking to another person that very day, just before me, saying he gave the wrong keys to him.
Also, they don’t tell you who your service providers are. I spent a few weeks tracking down who I need to pay bills to. You are given a list of UK service providers and that’s it, just figure it out for yourself.
Lastly, the goodlord referencing company were just as bad as Thornley groves. They sent so many referring emails to my employer (they only need one but sent around 6 over the course of weeks) I had the owner of the company asking me what was going on. They took weeks longer than needed. It cost me around 500GBP in hotels for the delay, and they lied, multiple times about things they were doing. One lie was to say that my company had never replied (even though the owner and head of HR showed me the replies themselves).
Thornley Groves chose to use that specific referencing company. Their behaviour also reflects on them.
If you have read this far, then fair play, this one was a long review. The thing is, I don’t believe this is a one off. I am not just some random person with a grudge, I am like you. Looking for a new place, wanting it to go as smoothly as possible. I have all my ducks in a row, great credit, good job, charm and charisma (well, maybe not), and it was still a nightmare choosing Thornley Groves and, ergh, dare I say his name, Peter. The abomination they call Peter!
I wish I had took the other 1-star reviews more seriously. I thought they were just some disgruntled people and it would be fine. It wasn’t. I deeply deeply regret ever speaking to Thornely Groves.
1st Jul 2026 (17 weeks ago)
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Anonymous Homeseller
5
I was very impressed at the friendliness and professionalism of the staff at Thornley Groves Altrincham, particularly Tom and Ryan. I was kept fully informed but didn’t need to get involved in the viewings. I received a useful summary of the various interested parties, and professional advice from which I made an informed decision.
17th Oct 2022 (4 years ago)
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S Tai
5
Kelly showed us around the property with real care and took the time to explain how offers and acceptances work on both parties, which was genuinely helpful. We ultimately decided not to go ahead with the property but she never pushed or rushed us toward a decision. She also kept in touch both before and after the viewing which made the whole process feel smooth and well looked after.<br><br>I'd happily recommend Kelly to anyone buying or selling.
19th Oct 2026 (8 days ago)
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Anonymous Homeseller
4
Helpful friendly staff. Always kept up-to-date with developments
23rd Dec 2023 (2 years ago)
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