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It is hard to know where to begin. I found the attitude of the senior staff at the Banstead office to be arrogant, misogynistic and bombastic. Despite often making major errors such as leaving the back door unlocked after a viewing or leaving lights on in the house so when it got dark the house could be seen from outside or on one occasion leaving the list of the day's viewings for the agent with names, addresses, emails, key codes and price limits on my breakfast bar- there was little or no humility or apology but rather a feeling that they were always right. They tried to pressurise me into reducing the price after just 3 weeks despite it being the middle of August and when they gave information to my ex husband that was not helpful I phoned to state it had caused an issue and they said, "It isn't my fault you are going through a messy divorce". They lacked all compassion, care and professionalism. I will never recommend them or go into their office ever again. It is interesting to note that when the house did sell it was not them that showed them round but myself (as it was a Sunday) and if it hadn't been for the estate agent I was buying from (Andrews) being so brilliant chasing up and down the chain I honestly think we still wouldn't be moved now.... Read more
20th Sep 2026 (5 weeks ago)