27th Apr 2026 (13 days ago)
I rented an apartment managed by Blackstones Residential for almost two years. I was a student when I first moved in, so I feel that after this time I can now give a fair and unbiased review. Whenever I compliment them, I am comparing this experience with every other rental experience I’ve had.
First of all, a big thank you to Salam, our property manager. He is extremely accommodating, professional, and experienced. During our contract extension and always, he was very considerate and always had our best interests in mind.
When we first moved in, there were a few issues: the fridge was very loud, the oven fan stopped working, and the light fixtures were old and difficult to replace. Salam handled all of this quickly and efficiently, replacing everything with modern alternatives. When we needed additional wardrobes, he arranged that too without hesitation. Our landlord was super cool and generous too.
Any issue we raised was treated with urgency. Contractors arranged by Blackstones would contact us within 24 hours, and in emergency situations, they were at the property within hours. There was truly no job too small, they did everything to make sure we were comfortable. It was clear that they genuinely cared about the property and gave helpful advice on maintaining appliances and the flat overall.
Communication was excellent. We could reach them via WhatsApp, email, or phone, whatever was most convenient. Their office is also located very close to their properties, which made things even easier. The fact that they operate on Saturdays is a huge advantage.
At the end of our tenancy, the full deposit was returned without any disputes or delays, just straightforward and efficient.
I am honestly very grateful. This was the best rental experience we could have hoped for during our first years in London. It has set a very high standard, and it’s now hard to imagine dealing with other agents. I would absolutely check their listings again and would happily rent with them in the future.
The contractors they work with also deserve recognition. Sultan and his colleague (whose name I unfortunately never caught) were outstanding. There was nothing they couldn’t fix or improve.
One situation in particular stands out. The apartment had a balcony that had been damaged by previous tenants. Because of its specific design, many specialists refused to take on the repair. Even those recommended by the building management. However, the team at Blackstones persisted. Special thanks to Datta, who went above and beyond to find the right contractors. They eventually fixed the mechanism, and we were able to fully enjoy the balcony during the spring and summer.
I can only imagine that this repair was costly, probably hundreads if not thousands of pounds, but they still chose to do it properly and find the best people for the job. If you’re wondering what kind of agency they are, this example speaks for itself.
Thank you, Blackstones Residential, for such a positive experience. Please keep doing what you’re doing.... Read more