7th Mar 2026 (11 days ago)
AWFUL, avoid at all costs. Even if there is a house you are interested in, still avoid not worth the stress one bit. Go elsewhere. I would not even give them 1 star, but I have no choice.
The stress they have caused me in my personal life is a utter joke.
Never receive a call back, let alone an email response, told me the incorrect information which I have in writing but still not owning up to their mistake. Beth the 'Manager' does not know how to have a professional conversation, talks to everyone like their pal which is so incredibly off putting. Again no accountability from Will Jones, again or any call backs. I even asked for this to be passed over to a Senior Manager and still never received a call back and apparently she looks after 52 branches! They must all be awful. If I ever see the name Chancellors on anything, I will never EVER go anywhere near them and will make sure everyone knows about it. Respectfully it is like a bunch of children are running this business, which is rather sad really. They need training on multiple things and to hire new staff with a proper manner and know what they are doing. Had no choice but to leave this review, as it is IMPOSSIBLE to get hold of them. 2 weeks I have been chasing this up. I have rung 5/6 times this morning first thing when they opened (so no valid reason to not answering - I even tried the sales line too) so I am adamant they are just ignoring my calls on purpose which based on my experience so far, I am probably not wrong about.
AVOID!... Read more