7th Mar 2026 (11 days ago)
I rarely leave reviews, but our experience with Metro Village was easily the worst renting experience we’ve had.
When we viewed the flat, Nick told us the main window — which was completely shattered — would be repaired before we moved in. Once we moved in and followed up, the agency said there was no record of that agreement and the repair never happened.
Our letting manager Kevin was extremely difficult and unprofessional to deal with from the start. Emails regularly went unanswered, calls were avoided, and it was very clear he had no interest in helping tenants — despite us paying close to £30,000 per year in rent. Instead of helping resolve issues, he consistently sided with the landlord.
Throughout the tenancy, important repairs were ignored and communication was extremely poor. It often felt impossible to get any clear response or action.
Another frustrating issue was that the flat contained old items left by the agency (including used bedding and broken things) that we were told we couldn’t remove. This made it feel like the flat wasn’t really ours to live in freely, despite paying full rent.
The most concerning part was the deposit process. We were presented with a long list of charges for small items — things like £5 for a lightbulb or £18 for a spatula that had clearly been used long before our tenancy. Many of these charges felt excessive and difficult to justify.
If you rent through them, I strongly recommend using the official deposit protection scheme adjudication process if there are disputes. Once the charges had to be formally reviewed and justified, several of them suddenly changed.
Even after agreeing the final amount, it still took weeks of chasing emails to actually receive the deposit back.
Overall this was a very frustrating experience with poor communication, unresolved issues, and a difficult deposit process. I hope this review helps future renters make an informed decision.... Read more