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© GetAgent Limited 2026
- FBM - Pembroke
FBM - Pembroke
Opens tomorrow at 9:00am
45-47 Main Street, SA71 4JS
FBM Pembroke are an estate agent in Pembroke. They mainly list properties in SA71 and SA72. Over the last 6 months, they've listed 38 properties, with 39 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday Closed
- Sunday Closed
View all details
FBM - Pembroke Reviews (121)
Have you used this agent?
89%
4%
1%
0%
6%
All (121)
Seller (15)
Buyer (16)
Landlord (8)
Tenant (11)
General (71)
Anonymous Tenant
I had the pleasure of meeting Lheyton at my mother’s property who took time to explain to me in simple terms about the letting of her home. I have to say, I am bowled over by the way he explained things simply to us and have every confidence that he and the FBM
team are the right agents for us. We’re not quite ready yet to take the plunge as first time landlords but when we do, Lheyton is the man for the Job for sure. Definitely the best estate agent I have dealt with and highly recommend Lheyton at FBM
Tenant
11th Mar 2026 (7 days ago)
R John
Recently purchased and sold properties via FBM.
We dealt with Donna, Amberley and Melissa throughout the process and they were all very knowledgeable and professional.
All questions were answered promptly.
Would recommend FBM!
Seller
8th Feb 2026 (5 weeks ago)
J Bevan
Shannon is a brilliant agent - the right balance of professional and personable. Her person centred approach made our viewing completely comfortable. We were not at all rushed and we felt genuinely listened to. Thank you!
5th Feb 2026 (6 weeks ago)
N Atchu
Rebecca was very professional, friendly, and responsive throughout the viewing process. She explained everything clearly, answered all my questions, and made the viewing feel relaxed and well-organised. Communication was excellent from start to finish, and the whole experience was smooth and straightforward. Thank you for your help.
29th Jan 2026 (7 weeks ago)
S Carroll
FBM Pembroke — Rebecca was a great help. Friendly, professional, and made everything easy.
22nd Jan 2026 (8 weeks ago)
Grace
FBM Pembroke were great from start to finish, Lheyton helped me secure a new property very quickly with an out of hours viewing and was consistently looking for a new property for me, providing me with updates. Could not recommend enough, thank you :)
7th Jan 2026 (10 weeks ago)
C Davies
I viewed a property today with Melissa and had a really positive experience. Melissa was friendly, professional, and very knowledgeable about the house. She took the time to answer all my questions, wasn’t pushy at all, and made the viewing feel relaxed and informative. She clearly knows the local market and the property well, which made the whole process feel reassuring. A great viewing experience. Thank you
23rd Dec 2025 (12 weeks ago)
D stanley
I recently used FBM estate Agents to sell my house in Pembroke. Selling a house is nearly always a stressful business, but it was all made so much easier by having the amazing Donna on my side! She was so professional and knowledgeable from the beginning of the process to completion, always keeping me up to date on progress and communicating regularly with my solicitors, the buyers solicitors and the buyer, so that everyone knew what was happening. Any enquiries from me were answered speedily and with patience. I would highly recommend FBM Estate Agents, Pembroke branch and would like to thank all of the team for the great job they did selling my house and particularly Donna who is such an asset to this business.
Seller
21st Dec 2025 (12 weeks ago)
K Howlett
We recently used fbm to sell my mums house,which was initially in probate, also the added complication of myself not living in the area. Anwen started the initial process and donna took over when we accepted the offer. I can't praise Donna enough, always happy to answer any of my question via email or phone and also chase solicitors when required!! Thank you to all those involved, highly recommended.
Seller
7th Dec 2025 (14 weeks ago)
L Newman
Had a great viewing with FBM this evening, highly recommend, and Lheyton who showed us around was a superstar and a true gentleman. Great to see a mature agent for a change. 10 star service!
5th Dec 2025 (15 weeks ago)
I williams
Saw Lheyton at FBM today 5/12/25 he was extremely helpful in setting up our rental agreement, I highly recommend FBM, the best agents in Pembrokeshire without a doubt.
Tenant
5th Dec 2025 (15 weeks ago)
D Kershaw
Excellent from start to finish.
28th Nov 2025 (16 weeks ago)
R Hobbs
FBM have been letting out my future retirement home for about 11 years now. I've stayed with them because their service is excellent and if it 'aint broke dont fix it.
The staff are always quite frankly brilliant, but i was given 3 weeks notice by my tennant, and i was looked after exceptionally well by Rebecca. She handled the relet and with a ruthless efficiency throughout and ensured as a result it was only vacant for 8 days. I think i'm still in shock or awe at how smooth it all went. Bravo Rebecca!
Landlord
6th Nov 2025 (19 weeks ago)
S Williams
Really recommend helped us find the perfect property to purchase, very helpful team
Buyer
31st Oct 2025 (20 weeks ago)
Anonymous Tenant
Leighton carried out my inspection. Very approachable, very enthusiastic and informative. Very professional throughout his visit.
Tenant
30th Oct 2025 (20 weeks ago)
L Rigby
Layton attended my property today to carry out an inspection, and I was very impressed with his professionalism and attention to detail. He arrived promptly at the agreed time and conducted a thorough assessment of the premises. Throughout the visit, he was polite, respectful, and clearly knowledgeable in his role.
Layton took the time to explain his findings clearly and answered any questions I had with patience and confidence. His approach reflected a high standard of customer service and professionalism. Overall, I am very satisfied with the inspection and the manner in which it was conducted.
I would not hesitate to recommend Layton to others for future inspections.
30th Oct 2025 (20 weeks ago)
D Bateman
Found my absolute dream rental through this agency, Rebecca was the one I dealt with who was absolutely wonderful through the entire process, really good communication, kept me informed through the whole thing, and was just overall fantastic and pleasant to deal with. Highly recommended.
Tenant
16th Oct 2025 (22 weeks ago)
M Stephens
House inspection from Layton I think his name is, nice friendly guy and thorough asked for any issues with the property and complimented the upkeep of the home
14th Oct 2025 (22 weeks ago)
M Goddard
We had the pleasure of meeting Donna at a viewing today. It was so refreshing to meet such an engaged estate agent!! So proactive in drilling down to the details of what we were looking for, and suggesting lots of other properties which we had missed. This was like the good old days when agents actively worked with you, instead of relying on search engines/platforms to do the work for them!!! Well done Donna and thank you!!
20th Sep 2025 (26 weeks ago)
B Parfitt
We have just had Lheyton visit to give us information on letting our home, he was very professional and very knowledgeable . He was easy to talk with and gave us confidence to know that we were in good hands. Thank you FBM team .
Landlord
17th Sep 2025 (6 mo. ago)
S wilczynski
Our tenant informed us that his electricity was off. It was out of FBM's normal office hours, but we had excellent support from Lheyton, their emergency contact. He called over to the property to confirm the problem, very quickly, and arranged for electricians to attend. He kept us informed throughout.Thanks for the great service.
Landlord
16th Sep 2025 (6 mo. ago)
T Harvey
We have been with FBM for the past couple of years and have noticed a real improvement over the past year. Charlotte has been consistently helpful and efficient, and Lheyton was personable and meticulous during his visit to the property. We’ve dealt with other local competitors, and FBM have been the best for us.
4th Sep 2025 (6 mo. ago)
R Evans
Our agent is exceptionally helpful , punctual and informative. Thank you for helping with the viewing today
30th Aug 2025 (6 mo. ago)
A Tierney
We finally have a place to call our own! Yay! Starting this chapter as a family of three feels really special. Huge thanks to Mr. Lheyton — he was so professional and helpful from the start. Made the whole process a lot less stressful.
Finally got the key. The house is exactly what we needed. It already feels like home. Grateful for this new beginning. Thank you FBM
Buyer
1st Aug 2025 (7 mo. ago)
L Tierney
Absolutely brilliant.. super smooth and efficient Lheyton who dealt with us was amazing all the way through
1st Aug 2025 (7 mo. ago)
J B
Anwen was personable, professional and very helpful with the viewing we had with her yesterday. She kindly waited for us to arrive after road closures made us a little late for our scheduled viewing. Thank you
20th Jun 2025 (8 mo. ago)
E Armstrong
Lheyton came to look at my property, he was very professional and informative. I have now chosen FBM to let my property and I would highly recommend them to anyone who are considering letting thier property out
Landlord
6th Jun 2025 (9 mo. ago)
S Williams
Jane was very helpful with all queries and questions and Lheyton was a star and delivered the keys for my new home to my workplace. Great service all round from FBM, and I highly recommend them as property agents. Thank you so much team, I really appreciate it.
3rd Jun 2025 (9 mo. ago)
S Potter
Donna and her team are excellent - patient, supportive, considerate, courteous and highly organised. A pleasure to have as our estate agents.
28th May 2025 (9 mo. ago)
H Bun
My partner just rented Cambrian road from fbm
Jane brace was truly amazing, I didn't know estate/letting agents could be so good
I would advice anyone looking to rent to try fbm before anyone else
Tenant
20th May 2025 (9 mo. ago)
S Coates
I recently sold a house through FBM, Donna and her team in Pembroke were very professional and proactive throughout the process. The marketing was excellent, the photos were impressive and they maximised the use of social media. Highly recommend.
Seller
16th May 2025 (10 mo. ago)
R F
Harry was truly exceptional during my property viewing experience! From the moment I walked in, his enthusiasm and positive attitude were contagious. He was incredibly helpful, providing detailed information about the property and answering all my questions with a smile. Harry's upbeat and optimistic nature made the whole process enjoyable and stress-free. I couldn't have asked for a better guide during my search for a new home. Highly recommend his services to anyone in need of a top-notch estate agent!
29th Jan 2025 (1 year ago)
Carol
Harry was very friendly and helpful and made viewing a very pleasant experience allowing me as much time as I needed and answering all of my questions. I felt totally at ease looking around the property.
Likewise another property visit conducted by Anwen today, she made me feel at ease and did not rush from room to room. She is easy to talk with and understands what I am looking for, her experience shows through.
28th Jan 2025 (1 year ago)
S roberts
Harry showed us around over the weekend and helped us out by answering any questions we had. Professional and friendly . Thank you
27th Jan 2025 (1 year ago)
L Ruff
Donna was very friendly and knowledgeable about the property and answered any questions we asked. A very good experience
24th Jan 2025 (1 year ago)
A Johnson
FBM are categorically the worst estate agent I have had the displeasure of working with. From initial engagement, they overcomplicated what should have been a straightforward buying process and despite having undertaken proof of fund checks with our solicitor (who coincidently are regulated by the SRA) we were forced to utilise lifetime legal - at our cost!. When this was queried it was advised that this would provide protection in the event the property would fall through. After originally having our offer accepted, weeks elapsed with abysmal communication. Despite assurances everything was progressing as it should be, we then had the unfortunate news that the other side had pulled out of the deal (bad but an unfortunate consequence of current regulations). We initially tried to resurrect the deal but it was proving difficult so we pulled out. FBM then contacted us to advise the other side would again accept our offer. At this stage weeks and weeks had elapsed and we were given assurances that the sale would go ahead. FBM managed the communications with the other side but it soon became apparent we were being misled and the deal we had presented was not acceptable to the other side. The communication was abysmal and at times we were given conflicting updates by FBM and the other sides solicitor on the same day!! Our solicitor commented that it was one of the the worst experiences she has had with an estate agent and we certainly share that view. Even worse, when we then tried to recover the costs of the sale falling through (the reason we went through the initial unnecessary hardship of using their third party lifetime legal (which they no doubt get a kick back from!) we were told our membership had expired and we were unable to recover. In all my years of experience buying and negotiating 100s of property deals, FBM are categorically the worst estate agent I have worked with. My disappointment at losing the sale is miniscule in comparison at my displeasure of having to deal with FBM, their abysmal communication and incompetence in progressing what should have been a straightforward case. If the offer was not acceptable, they should have advised this from the start which would have saved us months of cost and time - instead we were strung along and felt like they served as a barrier to doing the deal rather than actually assisting to progress the sale. Definitely an estate agent to avoid.
Buyer
3rd Jan 2025 (1 year ago)
K Jones
Anwen was super helpful and knowledgeable and went out of her way to support our requests for viewing.
2nd Jan 2025 (1 year ago)
J Price
Thanks to the FBM Pembroke team. Big shout out to Donna, Charlotte and Anwen. I truly believe that my purchase would not have happened within the timeframe without your help. Thank you very much for your communication skills, attention to detail and support throughout the whole process. Jill.
Buyer
5th Dec 2024 (1 year ago)
C Fitzpatrick
FBM were very supportive during our property viewing
29th Nov 2024 (1 year ago)
N Blake
Charlotte from FBM showed us around the property on two occasions and each time she was very informative and knowledgeable. We never felt rushed and nothing was too much trouble. Thank you Charlotte
1st Nov 2024 (1 year ago)
L Gwilliam
We were met by Harry for today’s viewing who had a professional, yet friendly manner. His expertise in his field was clear to see and he took pride in showcasing the house to us, doing the vendor a great service.
17th Oct 2024 (1 year ago)
L Wiseman
Anwen was particularly helpful as she showed us around the property. She gave us plenty of space to view at our own pace, and also came in with detailed knowledge of the property when we needed that. The property, sadly for us, did sell to someone else very quickly, but Anwen took the time to let us know which was very much appreciated.
10th Oct 2024 (1 year ago)
D Rogers
Harry was very helpful,knowledgeable when showing us the properties .Nothing was too much trouble.
9th Oct 2024 (1 year ago)
P Black
Absolutely fabulous. Anwen was ever so helpful even when we lost our buyer through another estate agent in the East Midlands she was apologetic, kind and helpful. First class treatment.
Seller
2nd Oct 2024 (1 year ago)
H Fletcher
Donna and Steph were amazing throughout our purchase. Nothing was ever too much for them, and they helped us above and beyond, during a rather difficult purchase to make it happen on time. Thanks you to all the team, Helen and Clive
Buyer
30th Sep 2024 (1 year ago)
L Butland
Honestly from the bottom of our hearts THANK YOU. Donna and the team have been fantastic with thier service. Patience, diligent, great communication throughout the process. Highly recommend to anyone. Look forward to working with you again in the future.
20th Sep 2024 (1 year ago)
C Harris
From start to finish Donna and Anwen have both been extremely professional. They ensured that everything went smoothly and efficiently resulting in a quick sale.
We would highly recommend Donna and Anwen to anyone looking to buy or sell a property, they made our experience straightforward and stress-free. Many thanks to you both.
Seller
19th Sep 2024 (1 year ago)
T O'Connor
Charlotte, Anwen, Donna, could not be more helpful, we are sure we have the best team to sell our property.
Seller
13th Sep 2024 (1 year ago)
H Steer
So far our experience has been very positive. Our agent Anwen is very friendly and professional and we are very happy to be guided by her to a hopefully successful sale.
Seller
13th Sep 2024 (1 year ago)
F sullivan
Excellent service
4th Sep 2024 (1 year ago)
D y-pysgod
We are currently using FBM Estate Agents in Pembroke for the sale of our house, and so far, our experience has been outstanding. Our agent, Anwen, has been incredibly polite, helpful, and professional throughout the process. She has really taken the time to listen to our needs and has guided us with great care.
Anwen has explained everything clearly, ensuring we understand each step of the sale process. Her knowledge of the local area and the property market has been fantastic, which has been invaluable in helping us make informed decisions.
Even though our sale isn't finalised yet, we already feel confident in recommending Anwen and FBM Estate Agents to anyone looking to buy or sell property in Pembrokeshire. We wouldn’t hesitate to work with her again in the future.
Seller
31st Aug 2024 (1 year ago)
M Richardson
As far as my experience with the agent is concerned I have nothing but compliments to share. Anwen was a pleasure to deal with. She was there to greet me, was knowledgeable and honest about the property, patient and understanding of my concerns.
23rd Aug 2024 (1 year ago)
S Evans
The estate agent, Charlotte Clark, was knowledgeable about the property, its history and the area.
15th Aug 2024 (1 year ago)
S Brockway
Very helpful and knowledgeable.
11th Aug 2024 (1 year ago)
D Jones
A great experience today with Charlotte. Really helpful and friendly, thank you. Louise Jones
9th Aug 2024 (1 year ago)
L Cook
Charlotte was very informative about the property we viewed, she was also very helpful in answering the questions we asked, if she didn't know anything she found it out for us and very quickly got back to us with the answer, we were impressed by her professionalism, definitely would recommend FBM!
9th Aug 2024 (1 year ago)
S Appelhans
Charlotte accommodated my last minute request to view a property. She was helpful and gave us enough time to fully view the property. Professional and friendly manner.
5th Aug 2024 (1 year ago)
L Jones
We had a really positive experience today with Anwen at Freshwater East. She was very friendly, knowledgeable and helpful. Would highly recommend FBM. Thank you ????
27th Jul 2024 (1 year ago)
J Freeman
Good agentsy. Lovely people. ????
26th Jul 2024 (1 year ago)
P Burrows
Donna was super helpful when showing us around the property we viewed. ????
20th Jul 2024 (1 year ago)
B James
The Manager of FBM Charlotte has been very understanding regarding my search as I am trying to secure a property whilst on overseas assignment which brings with it additional strain. Thank you.
19th Jul 2024 (1 year ago)
I Thomas
Had a great viewing of Pen-y-Bryn with Charlotte. Relaxed and unhurried and gave my husband and me some time to look around by ourselves. Extremely positive viewing and a beautiful property.
29th Jun 2024 (1 year ago)
L Wiseman
Thanks for showing us round. Unfortunately we weren't clear that there was no rear entrance to this property until we saw it which made it no go for us. Thank you for your time.
19th Jun 2024 (1 year ago)
S O'Sullivan
Excellent viewing today, lovely agent who was very helpful and informative.
13th Jun 2024 (1 year ago)
S Delaney
Friendly and professional.
11th Jun 2024 (1 year ago)
P Lees
The viewing went well loved the house and the way it was being sold would like to put an offer in
Buyer
8th Jun 2024 (1 year ago)
A McCarthy
Stef was excellent. She allowed us time and was not pushy. - very very good
6th Jun 2024 (1 year ago)
J Bowen
Steph, who showed us the property, was friendly, knowledgeable and allowed us the time to view alone. No pressure, just good advice.
25th May 2024 (1 year ago)
B Smith
Anwen from Pembroke office showed me around a property. She informed and advised on everything I asked. It really makes a difference when an agent takes the time to know the property and the area! Super helpful, professional and friendly. Thank you ????
24th May 2024 (1 year ago)
B Soul
FBM are sales agents who are handling the purchase of a house listed with them. The agent we are working with is Donna Jones-Powell who has gone out her way to make sure that everything moves forward. She spares no effort or time to ensure that the deal is favourable for both parties. It is rare to meet and work with such a personable and professional real estate agent.
Buyer
22nd May 2024 (1 year ago)
S berry
Annwen was extremely professional and informative on the property she showed us around today. Thank you Annwen and FBM.
22nd May 2024 (1 year ago)
S Carrington
Anwen from the Pembroke office has been extremely attentive and helped us through the initial steps to get our property on the market. She has kept us informed on every development and we appreciate her conscientious approach.
Seller
21st May 2024 (1 year ago)
H B
Steph supported a viewing of a 2 bed semi detached property. Steph was on time, super helpful and also respectful of giving me time to have a good look myself. Highly recommend and thank you!
20th May 2024 (1 year ago)
T Fulcher
Really friendly and helpful.
18th May 2024 (1 year ago)
S burton
Anwen met us at the property and directed us where to park which was really helpful. She was friendly, thorough, and informative without giving us the pressurising 'hard sell' on the property . She also gave us plenty of time to see the house and go back to look again. All of which was really refreshing when house viewing and much appreciated. A thumbs up for Anwen????????
14th May 2024 (1 year ago)
J Davies
Anwen was a pleasure to deal with today, she was very knowledgeable, friendly and definitely stayed away from any pressurised selling techniques, giving all the time needed to view the property in detail. Wouldn't hesitate to recommend her.
13th May 2024 (1 year ago)
W Collectif
Steph is knowledgable, straight talking and likeable. Wouldn’t hesitate to recommend.
2nd May 2024 (1 year ago)
Nathan
Viewed a property not too long ago with Steph, and whilst the house wasn’t quite right for me, Steph was absolutely lovely. She was very personable, very easy to talk to and we had a few laughs which made the experience even smoother.
I’m still on the property hunt and will absolutely be in contact with Steph in the near future????
24th Apr 2024 (1 year ago)
A Harris
Great service! Anwen was really helpful and knowledgeable.
23rd Apr 2024 (1 year ago)
S GAMer
Steph was amazing, very personable and knowledgeable. Would highly recommend her.
16th Apr 2024 (1 year ago)
V Whitehead
Really enjoyed meeting Steph to show us around the property I viewed with my daughter's and son in law , nothing was too much trouble for her. I'm sure my purchase will go smoothly with her looking after me
Buyer
27th Mar 2024 (1 year ago)
C jenkins
Steph was very helpful and knowledgeable about the properties we viewed! Would definitely recommend
14th Mar 2024 (2 years ago)
S Rogers
Rude, patronising, condescending staff. Charlotte is extremely confrontational. Repairs ignored, inspections sprung on tenants with no warnings then charged for their lack of communication. Absolutely appalling service for tenants
Tenant
4th Jan 2024 (2 years ago)
J Williams
Bought though Steph @ Pembroke Office
Efficient, polite & responsive any question. After trying to buy though 2 other estate agents in the area who were either rude or unhelpful. Steph was pleasure to buy though, wish more people had as much enthusiasm about there role as she does.
Buyer
6th Dec 2023 (2 years ago)
K Phillips
Donna and Anwen have been brilliant all the way through the purchase.
Excellent communication and helpful with any queries.
Buyer
20th Nov 2023 (2 years ago)
The4head
I'm glad I went with FBM to sell my property, as they were extremely helpful with the entire process and professional through out.
Their agents Anwen and Jordan were especially helpful, and their reassurances through what turned out to be a long and difficult sale, helped put my mind at ease.
If I were selling a house again I would certainly go back to them.
Seller
31st Aug 2023 (2 years ago)
T whitworth
I would highly recommend FBM every one in the office are excellent at there job
4th Apr 2023 (2 years ago)
W Williams
Superb support from Anwen and Donna. From helping us find our perfect property at the start to completion. Stress free move.
Buyer
28th Mar 2023 (2 years ago)
C Manning
Anwen delivered a 5 star service throughout, from our initial viewing in which she was very helpful and knowledgeable, to the subsequent purchase helping ensure we got it over the line as quickly as possible, and then the sale of our old home (which she managed to sell before even hitting the market). We did hit some road blocks along the way on our sale but Anwen did all she could and kept us updated along the way.
Seller
18th Mar 2023 (3 years ago)
C Williams
Anwen was brill from start to finish .. very understanding and helpful when I come along a few issues with mortgage offers and did their best to help the process develop … I will use Anwen again . Thank you !
16th Mar 2023 (3 years ago)
S Batten
We received amazing service from Anwen who dealt with our property sale in an extremely efficient and professional way. Fantastic service from start to finish and I would thoroughly recommend both Anwen and FBM.
Seller
26th Oct 2022 (3 years ago)
K Marchant
Highly recommend FBM especially the young lady Anwynn who is polite and can’t do enough for you from start to finish, she is a credit to FBM
22nd Oct 2022 (3 years ago)
J Cooper
Fabulous team, anwen, Donna and Lisa were so helpful and considerate at a very sad time for me , they made the sale of my mums house go so smoothly and they were always there to answer any queries and kept me constantly updated , I couldn’t ask for better customer service, kind and considerate whilst still being extremely professional, can’t recommend enough, an asset to their profession, thanks so so much . 5* all the way
Seller
19th Oct 2022 (3 years ago)
M Dale
Excellent. Donna & Anwen went above and beyond making sure our move went smoothly. Donna especially was a calming voice amid the chaos of moving and solved problems without being asked.
Would highly recommend and would use again if we had not moved out of their area.
Tenant
19th Oct 2022 (3 years ago)
F Bookham
We cannot fault the service we were given by Anwen. She was everything we'd want in an estate agent: relaxed, genuine and friendly but with all the necessary info on the property and the local area at her fingertips. Made some great suggestions about potential alterations to the property we viewed to make the best use of space. Really really enjoyed working with her and in all our years of using estate agents over the past twenty-three years, we would definitely rank her in our top three! Well done Anwen, Fbm are lucky to have you!! Rob and Claire
Buyer
7th Oct 2022 (3 years ago)
M Phillips
We were looking for a property to buy and Anwen was great! Let us know about any suitable properties that became available and then was friendly and informative on viewings, without being overbearing or 'salesy' and some Estate Agents can be. Would have loved to have found a property through her, but alas the perfect property for us happened to be with another agency.
7th Jul 2022 (3 years ago)
C western
although we did not buy from FBM our experience with this agent was exelent Anwen and Donna are an asest and a blessing to FBM. I arranged to view a propperty with FBM, Anwen showed us around and she was exelent new her way around the proppeerty volenteered ideas to make the propperty our own should we buy it and her enthusiasm and profesional atitude really showed. An exelent experience.
Chris and Yoli. . . .
27th Apr 2022 (3 years ago)
D Garside
In a extremely fast market where some estate agents not offering a good service Anwen could give tips on how it's done! She ensures great customer service provided. Keep up the good work ????
26th Apr 2022 (3 years ago)
B PERRIMAN
Have used FBM several times there service is excellent and there properties are very clean and will use them in the future.the fish was for someone else. Sorry ????
13th Apr 2022 (3 years ago)
S Jefferies
It's always daunting buying your first home and as a buyer, it's easy to question the sincerity of the estate agents but we cannot thank Anwen enough for helping us through the entire process. She has been so genuine and helpful and really had our best interests at heart, from the start. Nothing was too much and she went above and beyond in supporting us, in an honest and personal way. Lis went out of her way to keep us updated with such prompt, informative and enthusiastic correspondence, right up until the day of completion. It's a crazy time to try and buy in Pembrokeshire at the moment but their customer service has been unbeatable and we are incredibly grateful.
Buyer
13th Apr 2022 (3 years ago)
J Owen
Russell and Jackie would like to thank Donna and Anwen for their help and understanding and found them highly professional and experienced with dealing with our property. Would highly recommend them to anyone considering either buying or selling their property. Many thanks to you both
Kind regards Russell and Jackie
16th Mar 2022 (4 years ago)
B Chiffi
Really good experience with FBM!
Enquired about a property to view and was contacted within 24 hours as a response. Viewed the property with Anwen and she was super lovely and very informative with any questions we asked, very genuine responses which made the process easier as we didn’t feel like we were being fooled into anything as we were naive FTB-ers! We ended up wanting to make an offer and the property and liaising with Anwen was easy and efficient, anything I was unsure about she helped with when conversing between the owners, all the way up until Completion on the property we had a really helpful experience with FBM as a whole and even with a couple of hiccups along the way, when we had to go into the office to sort things out, we had just as good a service as we had received before from Anwen so overall we were super happy!
Thank u for all your help FBM!
Buyer
4th Jan 2022 (4 years ago)
F Jones
Don't know as I have never been there
23rd Nov 2021 (4 years ago)
G McClure
Good service.
15th Jan 2021 (5 years ago)
M James
I enquired about a property to rent and was told it was unavailable at the time and that they would contact me when it is available. Heard nothing from them for weeks and the property was still advertised. I then emailed about the property and had no response. Now the property is let so didn't even get a chance to view it.
Tenant
28th Nov 2020 (5 years ago)
M Smith
Chloe and Charlotte are the most helpful people I have spoken to, very professional and always on the other end of the phone to help where needed. Helped alot with a awkward landlord. This is why FBM are the best agents in Pembrokeshire! Thank you!
20th Jul 2020 (5 years ago)
B Edwards
I cant say id be in any rush to rent through fbm again.
All was well and good at the beginning, but went down hill towards the end. December time our boiler was on the blink. When phoning up, the response was "can you not contact the landlord yourself". We have never had contact with the landlord ourselves. I assumed that is what an agency is there for. Clearly no urgency to get our boiler back up and running, considering it was Christmas time and knowing we had a 3 year old in the house, this shouldve been a priority.
We were given our 3 months notice earlier this year, hand posted through the door and that was that. No phone call to support us in looking for somewhere else to live and not even a reason why. A very big kick in the teeth considering we'd been there for 3 years and looked after the property throughout.
When we moved into the property in 2016, 2 doors were damaged due to furniture moving in. Of course we had every intention of replacing them before our tenancy was up. So we phoned the agency up, asked them to ask the landlord what type of doors they were and where they were from. The agency told me they found it difficult and frustrating to go between myself and the landlord. I'm sorry but again, that is what I assume is your job.
Agency finally got back to me with what the landlord insisted was the make. Firstly insisting they were fire doors, which they most definitely weren't, probably wouldn't have broken so easily had they have been fire doors. (Clearly a safety hazard for the house). And a completely different type of wood. This would have been over DOUBLE in price. Clearly something dodgy going on. Wanting me to replace doors with fire doors. Finally got to the bottom of it, but not with any help from the agency, but from myself getting a carpenter out to confirm make.
Whilst I understand the doors should never have been damaged, they were, and we were so egar to get them replaced, whilst the agency just had no interest in ensuring we were protected as tenants. Quite happily encouraging us to do as the landlord wanted and get the doors double in price.
So we moved into the property in 2016, on the 17th, paid on the 17th of every month for 3 years. When due to move, we asked for a few extra days, due to our new property not being ready until the 21st. They agreed and told me I owed extra rent then from the 14th - 21st? How? It shouldve been from the 17th - 21st. After battling it with a member of staff, insisting I was wrong originally, finally looked further into details to realise I was infact correct. That I had moved into the property on the 17th and not 14th back in 2016. Now, the normal thing to do would be to correct those details, update it and inform anyone in the company that needed to know. That wasn't the case as I had a phone call a week later from another member of staff implying the same thing. Added stress a pregnant woman, moving house during a pandemic, that i really didn't need and clearly couldve been avoided.
There were situations in the past 3 years where I had asked for the landlords contact details to be told I couldn't have that information, thats fine, but don't complain when i had come to you for support. And most certainly don't pass on my contact details after I have moved out. My old landlords now have my phone number without my consent.
Finally, I had to chase my bond up. Wed been moved out for 3 weeks and had no phone call to explain the hold up. I had to chase it up. We redecorated as insisted by the agency, to find out they now have painters and decorators in stripping walls. So I paid for redecorating, for nothing.
Disappointed. And feel very let down by the agency.
Tenant
27th Apr 2020 (5 years ago)
J Forgan
Pleasant and helpful staff
27th Jul 2019 (6 years ago)
D Davies
Really happy with the service at FBM Lettings. They found me a suitable tenant very quickly with no hassle at all.
Landlord
15th May 2018 (7 years ago)
L creese
I maybe byest but I wouldn't trust anyone else with my personal properties that I let out through the Rental Dept for the past 15 years . Always updated with the new procedures coming in and I have the back up of qualified staff to protect me !
Landlord
4th May 2018 (7 years ago)
M Bevan
I want to write this review to let other people know what a great, happy and convenient estate agent they are. I didn't realise they could arrange solicitors, rental and holiday figures before you buy ! I could do all my figures before I purchased.
Would defiantly recommend and will be using again . Thanks guys !
Buyer
4th May 2018 (7 years ago)
M Livley
I have used the sales and rental services through FBM Pembroke, Alicia Creese has been very helpful at valuing my properties through the years and has a good understanding of the local area and prices, and I wouldn't hesitate recommending her and her staff for selling and purchasing your properties. Your in very good hands
Landlord
4th May 2018 (7 years ago)
R Noyes
A very pleasant and professional estate agent. My queries were always answered and addressed, even if the designated person dealing was away. I was updated and there was good communication between my selling estate agent and FBM. More than one viewing was easily arranged despite short notice from me. Overall very happy and FBM were open and honest. Richard N , Pembrokeshire
27th Apr 2018 (7 years ago)
V Marco
We have been extremely impressed by the professionalism shown by your company. In particular, we would like to compliment Alicia for her outstanding ability to value our property and finding a buyer within 3 weeks ! It is still hard to believe that from a simple enquiry, a family who had no plans on moving for several more years, had bought and sold within 3 weeks - amazing and thank you .
This is my third house move in a few years because of re-locating for work. I have encountered many estate agents during this time across the UK, from both a buyer and seller's perspective. None compare to the standards demonstrated by your company. I will have no hesitation in recommending or indeed using Fbm again in the future.
Seller
25th Apr 2018 (7 years ago)
J Holmes
Fantastic staff. Brilliant service. Highly recommended!
24th Apr 2018 (7 years ago)
T James
The whole team work exceptionally hard. Fantastic customer service and great properties in the area.
24th Apr 2018 (7 years ago)
J winkley
Being a FTB I was a little apprehensive on the whole buying of my first house, Fbm was brilliant ! thank you very much for making everything simple for me to understand. Flexi hours was superb and very handy with my hours of work.
Would strongly recommend them
Buyer
24th Apr 2018 (7 years ago)
D PHOTOGRAPHY
We shall NEVER use FBM again. Viewed a property in view of renting. Asked the agent showing us around if the property suffers with damp, mould, etc... Told 'No'.
Paid out over £1500 and moved in Spring time. As soon as Summer was over, huge problems with Damp & Mould. Not only was it appearing on Walls & Ceilings, but found it had started attacking our furniture, clothes, bedding, etc... Windows constantly streaming with condensation. Mopping up water every morning and evening as a result. Floors as cold as an icerink, even when heating is on. Rear garden water logged as soon as we have wet weather, turning it into a bog.
NOT HAPPY!!!
Tenant
6th Feb 2018 (8 years ago)
O King
Couldn't have been more helpful. Unfortunately any paperwork has to be done in the Pembroke branch.
13th Nov 2017 (8 years ago)
V Brace
Thank you to the Residential Lettings team, let our property out within a month. Efficient and professional service.
Landlord
31st May 2017 (8 years ago)
A Onymous
Don't bother go elsewhere! Had nothing but problems with them before I even got keys. Heard bad things but still went ahead anyway. Quick enough to take your money but crap at everything else!!!! Be warned, as a tenant consider going somewhere else if they ''manage'' the property. I had to do pretty much all the following up and arrange my life around them. Communication poor. Had a terrible experience. I've used several estate agents for lettings and this by far has been the worst I have ever dealt with across Pembrokeshire and South Wales. Granted the landlord also has parts to play but as a property "manager" you've done a terrible job. Thank goodness I am not a mystery shopper.
Tenant
21st Mar 2016 (9 years ago)
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