D Murray

Helen Ed and team
I am writing to express my heartfelt gratitude for all your support and professionalism in helping me sell my house, particularly during such a difficult period following the passing of my husband. The past months have been incredibly challenging, and your sensitivity, understanding, and expertise have made a world of difference.
From the very first meeting, you demonstrated genuine compassion and guide me through every step of the process with patience and reassurance. Your attention to detail, clear communication, and a willingness to answer all my questions helped to ease my worries and give me confidence in the decisions we made together.
I truly appreciate the extra care you took in managing viewings and negotiations, always respecting my wishes and ensuring that the process was as smooth and stress-free as possible. Thanks for your hard work and dedication, the sale was completed effectively, allowing me the space and support I needed on my family and being able to move forward.
Thank you once again for your kindness and professionalism. I could not have asked for a better team to help me the this difficult time. I will always be grateful for your support.
With sincere thanks,
Deborah Murray... Read more
Seller
20th Nov 2025 (17 weeks ago)
B Parmar
Helen and Ed, provided a superb buyers experience for me. Helen was always there to help and support the buying process. She made an excellent liaison with my sellers and ensured that I was kept in the loop at all times.... Read more
Buyer
12th Nov 2025 (18 weeks ago)
J Elliott
We recently bought a house through Fine & Country and the whole team were superb. We had a long and drawn out purchase and the whole team lead by Ed Casson were superb. We would 100% recommend them to anyone looking to sell their property!... Read more
Buyer
28th Oct 2025 (20 weeks ago)
D Collins
Exceptional service from start to finish. Ed Casson was particularly helpful, providing a highly personalised and attentive experience throughout. I would highly recommend this firm - they are my trusted choice for all property needs.... Read more
28th Oct 2025 (20 weeks ago)
K Latimer-Smith
I have no hesitation in recommending Fine & Country to sell your property. Make sure you deal with Helen Lees who is amazing. She isn’t your standard Estate Agent - she goes above and beyond her duties . Plus she’s a very nice person and acts with professionalism and integrity and kept us in the loop and calm throughout the process. Thank you Helen - I know we wasn’t the easiest of clients.... Read more
Seller
18th Sep 2025 (6 mo. ago)
B Rushall
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Absolutely outstanding. Fine & Country have been nothing short of exceptional from beginning to end. The whole process was seamless from the first viewing right through to the sale, everything was handled with absolute professionalism and genuine care. I was kept fully updated at every stage and their friendly approachable manner made the entire experience stress free. Ed in particular has been outstanding, always available even during his own breaks and showing a level of commitment and dedication that goes above and beyond. If you are looking for an estate agent that truly delivers on every promise Fine & Country are the ones to trust. Without a doubt the best experience I have ever had with an agent.... Read more
Seller
22nd Aug 2025 (6 mo. ago)
J Turner
Had an excellent experience working with Ed and Neil at Fine & Country to sell our house in Essex. They could not have been more committed to getting the sale over the line. The service from start to finish was excellent and would highly recommend them. Big thank you also to Jinny who has been a great support with all the logistics and admin post sale. Thanks for everything.... Read more
Seller
28th Jun 2025 (8 mo. ago)
S Spence
Five star review for Ed & the Fine & Country team. They were very flexible with our viewing appointments, working around us and they kept us well informed throughout the offer stage, easily contactable. Post the offer stage, Ed has continued to support us and his local knowledge and experience has been extremely valuable. Many thanks!... Read more
25th Jun 2025 (8 mo. ago)
A taylor
After struggling with a local agent, we decided to give F&C a try. The moment Helen showed up, we knew we had a true professional on our side. Not only did she sell our house, but she also negotiated a great deal on the property we were buying.
Thank you Helen and all the team at F&C... Read more
Seller
25th Jun 2025 (8 mo. ago)
N S
We have had a terrific experience working with Simon and his team on a complex transaction. At every stage, they have been pragmatic, efficient and clear in their communication. Would not hesitate to recommend or to work with them again in future.... Read more
23rd Jun 2025 (8 mo. ago)
L Parker
We sold our house through Fine & Country. From the moment Ed Carson visited us we knew we could trust him, & Fine & Country with our sale. From that first initial visit, right up to completion, Ed and his staff were accessible, helpful & supportive. The whole process, although stressful at times, was made easier because of Ed and his team. We would definitely recommend Fine & Country to our family and friends.... Read more
Seller
12th Jun 2025 (9 mo. ago)
C Vickers
First class service from Ed and The Team! Thank you for your professionalism and diligence.... Read more
J Burelli
After dealing with numerous agents over a few years to sell a very unique property, I eventually had the pleasure of dealing with Helen Lees at Fine & Country. The service from start to finish was outstanding and Helen’s hard work and expertise in getting the right people through the door and offers in/agreed is second to none. I also had numerous updates during the process, even when Helen was out of the office, which didn’t happen with previous agents. Highly recommended and I will definitely use Fine & Country in the future. Thanks for you help!... Read more
Seller
6th Jun 2025 (9 mo. ago)
R Cantley
Many thanks to Fine & Country and particularly Helen Lees, who delivered consistent good service and great communication through a challenging sale. Would definitely recommend.... Read more
Seller
16th May 2025 (10 mo. ago)
L Wright
Helen was professional, friendly and extremely helpful and always on the end of the phone for any queries we had. Would definitely recommend... Read more
11th May 2025 (10 mo. ago)
K Parrish
Genuine estate agents, friendly and very helpful... Read more
14th Mar 2025 (1 year ago)
C lonergan
Helen and her team are friendly, communicative and professional. they use a lighter touch than some agents which is very refreshing.... Read more
18th Sep 2024 (1 year ago)
H Mayhew
i was very impressed with the whole package that fine and country provided to me in regards to the selling of my house in a very difficult market, i tried 2 local estate agents previously that never got one viewing over a 3 month period before i went with fine and country who provided 11 potential buyers and then finally the lady that purchased my property , i can’t thank them enough for the service, professionalism and hard work through our process richard mayhew... Read more
Seller
19th Jun 2024 (1 year ago)
C Lowe
Excellent experience from the team in Chelmsford from the initial meeting through to final sale conclusion. Highly recommended!... Read more
Seller
12th Jun 2024 (1 year ago)
After a not so great experience with our first agent, we decided to switch and Ed and the whole team at the Chelmsford branch have been utterly amazing throughout this whole experience - from the initial professional first meeting, through to viewings, negotiating and managing of the sale progression the level of care and attention to detail has been faultless.
Thank you so much!
Highly recommended!... Read more
Seller
8th Jun 2024 (1 year ago)
S Ringsell
Thank you so much Ed, Simon, Dawn and team. Your professional approach and support throughout was exemplary. I cant praise you guys enough thankyou so much. All the best Sarah and Mark xXx... Read more
3rd May 2024 (1 year ago)
A Richards
Great service and follow up help secured a quick sale.... Read more
Seller
21st Mar 2024 (1 year ago)
S G
F & C were very communicative and easy to work with. I'm sure we will use them again when the time arises.... Read more
3rd Jan 2024 (2 years ago)
Very impressive Estate Agents. Outstanding Marketing resulted in strong interest immediately. Viewing process was then managed very professionally. Excellent communication throughout from offer acceptance to contract completion.
Overall it was a pleasure to work with Ed, Simon and the team at Fine and Country Mid-Essex.... Read more
Seller
9th Nov 2023 (2 years ago)
B H
Recently purchased a house through Fine and Country Mid-Essex, Ed and the team were great to deal with and very helpful and friendly. Although this was a purchase, they gave us full confidence in their professional manner and therefore we would have no hesitation in recommending them for any house sale, or indeed using them ourselves in the unlikely event we’d ever sell our beautiful new house !.... Read more
Buyer
11th Sep 2023 (2 years ago)
B Jackson
Excellent service would highly recommend, Ed is a great guy and very knowledgeable... Read more
17th Aug 2023 (2 years ago)
L Eaton
My husband and I bought a property through Fine and Country in May 2023. Simon was fantastic throughout, very straightforward to deal with, excellent communication and always seemed to be available to help push the process through. We were also given access to their solicitor Jinny whose help was also invaluable in navigating through the finer details between all sides solicitors. Overall would highly recommend working with them.... Read more
Buyer
27th Jun 2023 (2 years ago)
S Peck
Ed and Simon’s straightforward and honest approach made this stressful experience far less painful over what was a trying time in the market. The ability to text rather than just call was a huge bonus to help me with a very busy day job. We completed in 4 working weeks (surrounding Christmas) after an outstanding job from F&C and our solicitors at Holmes and Hills. Moving will always be a strain unless the laws are changed that allow either party to pull out of the deal right up until exchange, but Ed did all he could to lessen the worry so we’re very grateful for that.... Read more
Seller
17th Feb 2023 (3 years ago)
S Barnes-Davies
Excellent service and a very smooth selling experience with Fine & Country, very happy :-) This is a premier league operation and the complete opposite of the typical estate agent caricature. The valuation and marketing were extremely professional and we accepted an offer well above guide price within five days of launch. A big thanks to the team at F&C !... Read more
Seller
5th Jan 2023 (3 years ago)
B Windley
From the initial enquiry Fine and Country conducted the sale of our property extremely efficiently. The photographs and virtual tour were very impressive and the agents who then conducted the pre-sale tours were respectful and efficient. Once underway with the sale Jinny supported us through the transaction skilfully with regular updates and reassurances. I would certainly recommend the company to anyone thinking of moving house.... Read more
Seller
13th Sep 2022 (3 years ago)
E Costello
Simon, Ed and Ben were a fantastic support throughout our entire sale. Always professional and courteous, the team were a joy to work with. Having had a sale fall through with another Agency, we were nervous selling our house again but the team were reassuring and diligent in their approach to finding us the right buyers. Once sold, Jinny, their in-house sales progressor was working behind the scenes to ensure a smooth and stress-free conveyance. We would highly recommend Fine & Country.... Read more
Seller
22nd Nov 2021 (4 years ago)
L Ward
Simon, Ed and Ben are a fantastic team. Far superior than any we have dealt with before. Nothing is too much trouble and they answer any and all questions promptly.... Read more
17th Nov 2021 (4 years ago)
L Spence
I can’t thank Ed enough for A five star service guiding me through every step of the way with his experience and knowledge making what can be a stressful situation far less stressful,always at the end of the phone with positivity and reassurance thank you I couldn’t have done this without you and of course the lovely Jinny... Read more
11th Oct 2021 (4 years ago)
M Waard
I sold my house a few months ago through Fine&Country. Ed was always available to speak to and kept us updated throughout the entire process, and made everything stress-free. Would definitely use again!... Read more
Seller
1st Oct 2021 (4 years ago)
G todd
Recently both sold and purchased a house through F&C chelmsford. Ed , Simon and Jinny provide a brilliant,friendly and proffessional service, in particular Jinny who kept a long chain of people up to date and punctual with thier responses. At times we felt without that, it would of all fell apart.
Cannot recommend them highly enough , and wouldn't hesitate to use them again.
Thank you once again... Read more
Seller
27th Sep 2021 (4 years ago)
L Thomas
Having dealt with Ed, I only have positive things to say. Extremely helpful and knowledgeable. Would highly recommend to anyone selling or buying.... Read more
24th Sep 2021 (4 years ago)
N Hoy
Fine and Country were very patient and helpful with selling my property. It was clear how much effort they put into my selling my home as we had many issues that needed to be addressed but they showed persistence and determination where I think many other estate agents would have given up. I am very thankful to Ed Casson and his team of high quality professionals who gave us the assistance we needed desperately and I would recommend this company to any who wish to sell their house.... Read more
Seller
24th Sep 2021 (4 years ago)
G Peaty
Absolutely terrible service. We listed our home with Fine & Country and had 8 viewings. We were advised that Ed would conduct them whilst we were out. For one viewing he lost the key. A second viewing he came with his wife and children and the children needed to use the bathroom and the third viewing he left the hot tub open, with the heater on for 24 hours. In addition he acted as broker when we tried to sell further items to the buyer and was dishonest and lied about what he was doing. We would never use him again or recommend him. Interesting to note that the buyer of our property has given Ed a fantastic review on here!
I have noted the buyer’s response and even that distorted and untruthful!... Read more
Seller
18th Sep 2021 (4 years ago)
M Mott
Ed, Simon and Jinny at F&C Chelmsford have been fantastic throughout the entire move. From the initial consultation and discussion of the marketing plans through to completion of the sale. A special thanks to Jinny for her after sales service which was invaluable and kept us all sane! I would definitely use Fine and Country again and would recommend them to anyone looking to sell or buy a property.... Read more
Seller
13th Sep 2021 (4 years ago)
H Moore
I have been super-impressed with Ed Casson and his team at Fine and Country in Chelmsford in our recent property transaction. Ed was very responsive, very helpful, communicated extremely well and went above and beyond to make the transaction happen. He delivered a great service and I'd definitely use him next time. Highly recommended.... Read more
7th Sep 2021 (4 years ago)
P Baxter
After 18 months of inactivity with my previous well known agent, I switched to Fine and Country in Chelmsford. My advice would be take the option of using there professional photographer, for my house he was instrumental in the sale. The fact the agents manage and attend all of the viewings and give feedback for each viewing was important to me. I instantly had 8 viewings in the first weekend, opposed to 4 in 18 months with the other agent, achieving a fair price with a good ( qualified buyer). The negotiation although difficult; as I was dealing with an ex was made possible with the vast experience of Simon and Ed. The guys are always accessible and have full time ex-solicitor chasing the chain in the background, with regular updates. Professionalism at its best!!.... Read more
Seller
16th Aug 2021 (4 years ago)
C Cowie
A very impressive service by Fine & Country. Simon is a seasoned professional and managed the whole process faultlessly. We received multiple offers and accepted one at the asking price within 2 weeks. Simon continued to provide sound advice throughout the sales process until completion. We would highly recommend Fine & Country.... Read more
Seller
9th Jul 2021 (4 years ago)
M Potter
Having sold and bought many properties over the years it seems finding professional Estate Agents increasingly difficult. Having dealt with Simon & Ed at Fine & Country made a very refreshing change in as much as they worked extremely hard during difficult circumstance to bring both parties in the process together for a successful outcome. I would whole heartedly recommend Fine & Country Chelmsford for any further sales in the area for a personal professional and experienced approach to the process... Read more
Seller
27th Jun 2021 (4 years ago)
S Howard
Simon and the team have been professional, helpful, and reliable throughout our whole moving process (which hasn’t been the most straight forward). Would highly recommend their services to friends and family. Thanks again for all your hard work.... Read more
23rd Jun 2021 (4 years ago)
D Roberts
I dealt with Ed and Simon who came out to see myself and my wife when we needed advice with a property we had inherited. They were efficient and pleasant to work with and they certainly exceeded our expectations with both their marketing strategy and marketer experience and I am happy to say made the whole experience and pleasurable one. I would definitely recommend them!... Read more
Seller
16th Jun 2021 (4 years ago)
J Johnson
From the moment we met Ed we knew he was an agent with a difference. Nothing was and inconvenience for him, he went above and beyond and superseded our expectations. I couldn’t recommend him and his team enough, thank you once again!... Read more
15th Jun 2021 (4 years ago)
S Withers
Fantastic professional service from Ed. Fine and Country is a great global brand, but still manages to provide an exceptional first class personal service throughout the process. Well done!... Read more
15th Jun 2021 (4 years ago)
J Everard
Great service from Ed and Ginny. Both friendly and professional. Ginny kept me regularly updated throughout my purchase. Would highly recommend.... Read more
Buyer
6th Feb 2021 (5 years ago)
R Fossett
The entire process from start to finish was a great experience with Fine & Country. Ed Casson was very thorough with his approach and the Matterport on-line system of viewing really hi-lighted the interior of our home to potential buyers. The viewings were arranged around us and we quickly gained the utmost trust in Ed as he carried out the viewings without us in attendance. The property quickly sold. The support from Jinny Walker back at the office kept us informed on feedback from the viewings and once sold on the current status of the legal proceedings.
Can’t fault Fine & Country and thank you to Ed & Jinny. Certainly use them again in the future.... Read more
Seller
2nd Feb 2021 (5 years ago)
C Murray
What a fantastic estate agents! Found us the perfect home ‘off market’ The most helpful and accommodating sales progression - if only the agents we used to sell were as efficient. Highly recommend.... Read more
Buyer
10th Dec 2020 (5 years ago)