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- Foxtons - Elephant & Castle
Foxtons
The Pavilion, 4 Walworth Rd, London, SE1 6EB
Foxtons Elephant & Castle are an estate agent in Walworth. They mainly list properties in SE17, SE1 and SE11. Over the last 6 months, they've listed 112 properties, with 76 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
- Monday Closed
- Tuesday Closed
- Wednesday Closed
- Thursday Closed
- Friday Closed
- Saturday Closed
- Sunday Closed
View all details
Foxtons - Elephant & Castle Reviews (116)
Have you used this agent?
67%
3%
0%
2%
28%
All (116)
Seller (11)
Buyer (12)
Landlord (15)
Tenant (36)
General (42)
E Vasilaki
We had a great experience working with Joanne, who successfully helped us let our property. She was professional, helpful, and efficient throughout, making the entire process smooth and stress-free. We’re very pleased with the outcome and would highly recommend her!
Landlord
19th Oct 2026 (8 days ago)
D Avalos
We had a great service, Nicolas Pickersgill was very professional and supportive during the process of getting the house. Now we are happily living at the now place!
Buyer
14th Oct 2026 (13 days ago)
B White
Very helpful and had great understanding of what I wanted. Nick was attentive and I’m very happy with his service.
13th Oct 2026 (14 days ago)
N Gradeva
We had a great experience working with our estate agent Nick. He took the time to understand exactly what we were looking for and our specific needs, rather than simply showing us any one-bedroom flat. He was attentive, helpful, and genuinely focused on finding the right property for us. We also really appreciated his flexibility regarding the deposit payment, which made the process much easier. Highly recommend his services!
Buyer
13th Oct 2026 (14 days ago)
K mai
We vacated the property on 22 July 2026, and today is 1 October 2026. More than two months later, we are still waiting for both our deposit refund and our outstanding rent refund.<br><br>Regarding the deposit, the amount has already been agreed. Our MyFoxtons account clearly shows that the £350 professional cleaning deduction was marked as “AGREED” on 29 August 2026.<br><br>Our total deposit was £3,175, and after the agreed £350 deduction, MyFoxtons clearly states that £2,825 is “Deposit being returned.” The portal also states that it may take 5–7 working days for the lead tenant’s account to be credited.<br><br>It has now been more than a month since the deduction was agreed, yet we still have not received the £2,825.<br><br>On top of this, we are also still waiting for our rent refund following the end of our tenancy. This means that more than two months after leaving the property, Foxtons is still holding money that should be returned to us, with no clear payment date provided.<br><br>We have contacted Foxtons repeatedly regarding both the deposit and rent refund, but we keep being told that they are waiting for the landlord’s response or approval.<br><br>I genuinely do not understand this. If the £350 deposit deduction has already been agreed and MyFoxtons itself confirms that £2,825 is being returned, why has the deposit still not been released? And why, after more than two months, are we still unable to get a clear answer about when our rent refund will be paid?<br><br>We even contacted the landlord directly and have received no response for more than two weeks.<br><br>Since leaving the property in July, we have had to send email after email simply trying to get our own money back. Every time we contact Foxtons, we seem to receive another explanation about waiting for the landlord, but no actual solution or confirmed payment date.<br><br>The £2,825 deposit refund is not a disputed amount — it is the remaining deposit that MyFoxtons itself confirms is being returned to us. We are also still owed our rent refund.<br><br>I am extremely angry, disappointed and helpless with how this has been handled. Tenants should not have to spend more than two months repeatedly chasing money that is due back to them.<br><br>At this point, I simply want Foxtons to take responsibility, explain clearly why both our deposit and rent refund are still outstanding, and provide an actual date for payment instead of repeatedly asking us to continue waiting.
Tenant
1st Oct 2026 (26 days ago)
K Hawkins
Found a property to rent on their website, which my friend and I were really excited about. A viewing was set up for the place, and we even left a voicemail the day before to check that everything was fine to go ahead. The next day we headed over to the location. My friend also texted to double-check in the morning that the viewing was still on. We got a response at 5 pm saying that it was booked for the wrong day, despite the email confirming it was that date. There was no sign of the estate agent when we arrived, and although she messaged back saying she would try to get access, we never heard from her again. The other estate agents in the office were not familiar with any of this but they were friendly and tried to help. I was kind of annoyed to find out the property that we had a viewing set up for was not even available anymore and was rented out months ago. Ever since then, I have had so many different estate agents calling me up from Foxtons asking for all my details over and over again, saying they want to help us look for a place, and then they never reach out again. A bit of a waste of time, so I don't bother anymore. I get much quicker responses, helpful or friendly responses from other estate agents in the city.
23rd Sep 2026 (5 weeks ago)
M Fontanesi
I recently rented a flat through Foxtons and was assisted by Nicolas Pickersgill. Nicolas was professional, helpful and responsive throughout the process, and I appreciated his assistance.
Tenant
22nd Sep 2026 (5 weeks ago)
F Francsics
Nicolas is one of the best agents I’ve ever worked with. He has restored my faith within the UK Real Estate market. If only there was more Nicolas’s working within real estate!
17th Sep 2026 (6 weeks ago)
R S
I have been using Foxtons e and c for 3 years now and Francesco Allegri has been without doubt the best agent I've ever dealt with - prompt, reactive and easy to get hold of, he even helps when he doesn't have to like when on holiday - legend and the reason I keep using them
15th Sep 2026 (6 weeks ago)
L C
Good experience all round, Francesco was a great help, really responsive and informative.
14th Sep 2026 (6 weeks ago)
Y stephen
Joanne was professional, helpful, and responsive throughout the whole process. She was always patient and dealt with everything efficiently, making the experience smooth and stress-free. I would highly recommend her!
11th Sep 2026 (7 weeks ago)
C Piras
After a bad experience with Foxtons around 10 years ago, we were a little hesitant to use them again. However, we saw some properties we liked and decided to get in touch.<br>From the moment Fabio contacted us, he was incredibly helpful, patient, and always available to answer our questions. Buying a home can be stressful, but he made the whole process much easier and guided us through every step with professionalism and care.<br>We honestly couldn't have done it without him and are so grateful for all his support throughout our search, negotiation, and purchase.<br>A big thank you also to Taylor for always being available when needed and for his support along the way too.<br>We are now almost settled into our new home and couldn't be more thankful.
Buyer
9th Sep 2026 (7 weeks ago)
K Kwan
I had great experience with Lola from Foxton when I this is my first start to rent flat in London. She was very friendly and helpful, responding messages on time and showing respect all the time to make my whole renting process smooth and efficient.
Tenant
9th Sep 2026 (7 weeks ago)
M Shah
Lola is an exceptional estate agent who made the stressful process of finding a property in central London - less stressful. She was really helpful and accommodating to our changing requirements, constantly keeping us updated with properties she thought might be suited to us.
9th Sep 2026 (7 weeks ago)
O Frier
We recently let a flat from Foxtons. We had the pleasure of working with Chloe Martin - she helped us find our dream flat, quickly and really understood our requirements. She helped us moved rapidly from viewing to offer accepted in a few days whilst acting as a great middle man for rent negotiations and furnishing discussions. Would highly recommend. Thanks again.
Tenant
9th Sep 2026 (7 weeks ago)
E Davies
The Foxtons team were fantastic in helping us find our property and successfully rent it out. In particular, Lola made the whole process very easy and was a great estate agent for us!!
Landlord
9th Sep 2026 (7 weeks ago)
R Nomafo
Lola Robinson was amazing with helping us find our new home, constantly going above and beyond to fight for us and ensure we were satisfied.
9th Sep 2026 (7 weeks ago)
M Simon
We had a lovely experience with the Elephant and Castle Office. Nicolas Pickersgill helped us find the perfect flat in a record-breaking time. He explained the entire process to us with professionalism and care, and we felt supported throughout our research and past the move-in date. Would recommend him and Foxton to anyone I know, looking for a flat in the area.
Tenant
8th Sep 2026 (7 weeks ago)
C Clegg
I have been working with @foxtons for a few years now. Particularly with their Elephant and Castle Lettings Manager Ranjit Singh who has made renting out my property via Foxtons super easy. He's knowledgeable, efficient, down to earth and most importantly - get things done without fuss. If you need support, ask for Raj!
Landlord
8th Sep 2026 (7 weeks ago)
J Choo
Update on 9th September 2026:<br>Shout out to Ranjit Singh who has gone out his way to assist with lettings and all the ad-hoc jobs and questions I had during and before my new tenancy. He is the only reason I'm sticking around with Foxtons. This man deserves an award!<br><br>Sometime back in 2025<br>I've been having the worse experience with Foxtons.<br>Not only my rental is late and still missing the other half of the repayment cos only 1 Tenant paid and it's lease out to 2 people. Foxton seems to be really bad or should I say good in math to deduct and rededuct amounts like ground rent and sublet fees in duplicates without explaination. Also apart from only receiving half my rent, foxton went to deduct full management fees from my already pathetic payout. I'm questioning this management I'm paying do they even deserve the full fees??? When I only received HALF my rent!Their response is awfully slow. Im at my wits end. This is by far the worse I've experienced with them. Anyone with the same plight please share your stories. Thanks
Landlord
8th Sep 2026 (7 weeks ago)
N idea
copying dan’s words<br><br>will actively try to avoid for the rest of my life<br><br>was quite a horrifying experience
22nd Aug 2026 (9 weeks ago)
hamster
bad! so never again. avooid if you can. agree with what Marky said ! he sums it up perfectly.<br><br>their agent pulled out a clause to Inform to me that he/she will Show Up! attempted to show up without me approving or gaing prior consents- on 2 times. luckily i corrected.. I don’t think thus is allowed? he/she even tried to shorten the time frame, violatjng the very 24h clause that was used to pressure me even though I was responsive & certainly very polite! second time the agent brought. an extra colleague without notifying me, I don’t think this is allowed either, potentially could be viewed as trespassing .. language used during interaction was mjsleading after gently giving feedback, continued to push & towards the very end! all could be classed as misleadingg and aggressivee behaviours even though i was very polite & responsive to them. at the end, my convo was probably put into l0cked chat. No 0ne brothers to resolve. it was L0la - then Sol0mon who probably pr3tended to be l0la’s manager - then pret3nded his work phone now bel0ngs to Lukazs - which Lucas could potential be his middle name or something.. was not a normal interaction???????????? maybe anna was the person who trespassed… i don’t think this is allowed? I could be wrong but I don’t think so…<br><br>regardijg taking videos/phots, my flat was jn a state during moving. I was at the property for a long time so lots of belongings. Given we have the right to feel safe in our own property, i don’t think i was obligated to let them take photos of the flat if i had belongins everywhere, Valuable ones too. this is to protect myself, yet even after clear explanations, continue to push / pressure / pretend phone no longer belongs to the person who was working there, no one seems to care to admjt wrongdoings .. I genuinely did not feel safe during the whole encounter.<br><br>i have proofs, could provide photos of these along with this review,. I just never want to leave a negatjve review truthfully<br><br>i am still horrified about the whole experience that j might try to avojd dealing w thjs cpn altogether … it was genuinely one of the most stressful times jn my ljfe w all the harrassments & pressures along w attempted (wording manjpulations) telling me cannot explain over what’sapp or chat etc.<br><br>??????make sure u have thjngs in writing just to be safe.. i am still petrified?????? I am an extremely patient & polite person too! but what happened towards the end.. it really left a mark in me ?????????????????????????
Tenant
22nd Aug 2026 (9 weeks ago)
X CHEN
Huge shoutout to James Su at Fox and Lake! Absolute legend—made the whole letting process completely hassle-free from start to finish. Super responsive, clear, and genuinely top-tier service. Couldn’t recommend him enough!
Landlord
20th Aug 2026 (10 weeks ago)
B butler
We purchased a house through Foxtons and the agent Joseph was brilliant throughout the whole process. He kept all parties up to date and informed. The stresses of purchasing a house were removed by the professionalism and attentiveness shown to us. If I was looking to purchase in London Joseph would be my first call.
Buyer
30th Jul 2026 (13 weeks ago)
S Butler
Friendly, polite, professional, efficient. Many properties for sale, easy to find a property which suited my needs and my wishes exactly. Joseph Dwyer truly knew all details about the flat and the surrounding area. Choosing my future property, viewing, deciding and purchasing were all made straight forward, as every question was answered knowledgeably, clearly and truthfully. Joseph Dwyer answered all my calls immediately. If, for one moment, Joseph was away, then Dominic Foye looked after my enquiries. Joseph, Dominic and everyone working at Foxtons, Elephant & Castle, was polite and professional. A first class, hard working company. Plus, the Foxtons office at Elephant & Castle is a delight as it spacious, light and modern, with everything needed to bring first class attention to the clients. My purchase of my new flat ran very smoothly. I am very pleased and wood recommend purchasing or selling a property with Foxtons, Elephant & Castle.
Buyer
23rd Jul 2026 (14 weeks ago)
B Wong
Had a really bad experience talking to the agents from Foxtons. First they are difficult to reach out to once you've missed their calls. Then when they finally respond they do not listen to your needs and preferences and proceeds to book viewings on your behalf that are completely misaligned with your criteria. That is what happened to me and I ended up having to travel an hour total to and back from this flat viewing only to find out it is not even something we can consider. Big waste of my time and would not recommend finding a flat through Foxtons.
16th Jul 2026 (15 weeks ago)
A B
I worked with Kayden who helped me to look for a flat. He was super helpful and generally provided an amazing service. I saw the first flat just a few hours after I called him and he was able to show me three other flats right off the bat. Even when I changed the budget and proved to be very specific with the requirements, he always knew all the options and even shifted his schedule to accomodate me. He drove me around SW London and was always very knowledge and I could tell his genuine passion for his job. He was the most helpful agent out of all the agents I interacted with across many different agencies all across London.
9th Jul 2026 (16 weeks ago)
Gerhard
A very unprofessional agency. The staff show absolutely no interest. They say “an agent will contact you”, but no one ever calls.<br><br>You make a booking to view a property and no one accepts it, or they call you just to say the property has already been let.<br><br>Absolutely deplorable service and a complete lack of professionalism. Totally incompetent.
2nd Jul 2026 (17 weeks ago)
B Umer
Annoying and nuisance.<br>Had my flat evaluated 3 years ago, I regret it.<br>Since I received almost 25 calls, specifically from the new recruits at the agency. I guess its the norm, new recruits are handed over the list to start chasing residents/owners and encourage them to sell their property through Foxtons. They would inflate the prices 20% above the market, which is unrealistic and then the property value would go down to below the original price. Not because there no buyers, because Foxtons would convince the owners that the property worth 20% more than the actual price, very true bad of doing business.<br>They would then start to chase you every month they would call, you drop the call. They would call straight after, no consideration, no regret, no common sense.<br>I am definitely not going to allow them to sell or rent my property.
Seller
1st Jul 2026 (17 weeks ago)
J Sanders
AVOID their property management department at all costs, especially this location! Completely terrible, dodges repairs, even phone calls, enable absentee landlords just to charge them such high fees repairs are never carried out. Knowingly renting out mould ridden and structurally unsound properties in Southwark.
Tenant
18th Jun 2026 (19 weeks ago)
F Hasan
Can park in line stop parking in Hampton Street
15th Jun 2026 (19 weeks ago)
J Bradley
Believe the one star reviews and avoid this company. Just a cascade of lies and broken promises. Shutting branches early, promising then failing to call you. They cannot do the basics of customer management. Thank goodness I have not signed my sales contract yet and I can move it to a company that wants the business.
Seller
30th May 2026 (21 weeks ago)
K Chuah
I would like to share my experience with landlords who are thinking of using Foxtons letting services. Foxtons will be very happy to take full year commission from you the moment they have found a tenant for you but they will not refund you in cash if your tenant moves out early say after month 2 in my case. They will not return you the commission even if you no longer wish to rent out your property. Be very careful if you are considering using Foxtons. I see the business practice as totally unfair and have shared with all my neighbours and community groups. People need to be aware of it. I will share it over the social platforms as well to promote awareness. Think about selling your property through Foxtons. Would you want to use a company like this? I wouldn’t.
Landlord
1st May 2026 (26 weeks ago)
T Grewal
Foxtons found tenants who used my property to film pornographic content and offer "happy ending" massage services — none of which Foxtons detected or flagged, despite being paid to manage my property. I was completely unaware this was happening because I relied on them to do their job and I found out myself through the inspection report.
I trusted Foxtons to manage my property professionally. They found the tenants, collected commission (2 months rent per year) and management fees, and were contractually obligated to inspect and monitor my home. They failed on every count.
When the tenancy ended, I was left with a property in a shocking condition, facing significant repair costs — all entirely avoidable had Foxtons conducted even basic inspections. They called the same plumber out 3 times for the same issue. Locks were changed twice. They refused to return the commission taken to find these tenants.
For the premium fees Foxtons charge, landlords have every right to expect thorough tenant vetting and proper ongoing management. I received neither.
If you are a landlord considering using Foxtons, please think carefully. When their failures cause serious harm, do not expect them to take responsibility.
Landlord
26th Apr 2026 (6 mo. ago)
D
most expensive by a long shot
18th Apr 2026 (6 mo. ago)
p
bad! so never again. avooid if you can. agree with what Marky said ! he sums it up perfectly.
their agent pulled out a clause to Inform to me that he/she will Show Up! attempted to show up without me approving or gaing prior consents- on 2 times. luckily i corrected.. I don’t think thus is allowed? he/she even tried to shorten the time frame, violatjng the very 24h clause that was used to pressure me even though I was responsive & certainly very polite! second time the agent brought. an extra colleague without notifying me, I don’t think this is allowed either, potentially could be viewed as trespassing .. language used during interaction was mjsleading after gently giving feedback, continued to push & towards the very end! all could be classed as misleadingg and aggressivee behaviours even though i was very polite & responsive to them. at the end, my convo was probably put into l0cked chat. No 0ne brothers to resolve. it was L0la - then Sol0mon who probably pr3tended to be l0la’s manager - then pret3nded his work phone now bel0ngs to Lukazs - which Lucas could potential be his middle name or something.. was not a normal interaction???????????? maybe anna was the person who trespassed… i don’t think this is allowed? I could be wrong but I don’t think so…
regardijg taking videos/phots, my flat was jn a state during moving. I was at the property for a long time so lots of belongings. Given we have the right to feel safe in our own property, i don’t think i was obligated to let them take photos of the flat if i had belongins everywhere, Valuable ones too. this is to protect myself, yet even after clear explanations, continue to push / pressure / pretend phone no longer belongs to the person who was working there, no one seems to care to admjt wrongdoings .. I genuinely did not feel safe during the whole encounter.
i have proofs, could provide photos of these along with this review,. I just never want to leave a negatjve review truthfully
13th Apr 2026 (6 mo. ago)
S Fillery
We chose Foxtons to sell our property after they impressed us with their depth of potential buyers and the price point they said was achievable. Taylor and Joseph went above and beyond to get more than they originally said. We completed from listing in under 3 months.
Seller
1st Apr 2026 (6 mo. ago)
R Fraser
Scam Artists.<br>I tried to purchase a property which was a hybrid auction, modern sale. The estate agents at Foxtons promised me that the way the system works is that the first buyer who is ready to purchase gets to buy the property. On the basis of this I paid for a lawyer £1200. I waited three months and I was ready to purchase but the buyer was not ready to sell, they had an issue evicting the tenant. I was kept on the line while Foxtons sold the property to another buyer. Foxtons had assured me that they would keep me informed about any other interest- They did not. The first I heard about the other buyer was when they exchanged on the property. This was also a bare faced lie.<br><br>They lied to me about the way the hybrid sale works and as a result I lost the legal fees and 6 months of my search (I had to start again from scratch).<br>They are scam artists to be avoided at all costs.
Buyer
18th Feb 2026 (8 mo. ago)
F Hasan
you guys you need to stop in parking on a Hampton Street
6th Jan 2026 (9 mo. ago)
J P-J
Foxtons provided a very poor service throughout our property purchase. Communication was overly pushy and, at times, felt inappropriate, with repeated pressure to make decisions quickly. The agents consistently appeared to prioritise the vendor’s interests and made implications that later proved to be inaccurate or misleading.
The property had previously been managed by Foxtons as an HMO, yet it was not compliant with basic HMO standards and appeared to breach several housing regulations. This raised serious concerns about the quality of their property management and due diligence.
Additionally, on the day of exchange, we were given the keys to the wrong property, which represents a significant data protection and security failure.
Overall, our experience was unprofessional and stressful. Based on this experience, we would not recommend Foxtons and advise others to exercise caution.
Buyer
1st Jan 2026 (9 mo. ago)
C Gonzalez
We had a great experience with Foxtons! Francesco and Nicolas were incredibly helpful throughout the entire process of finding our apartment. They were always attentive, kept us updated every day, and made sure we understood each step clearly. Their support and communication made everything so much easier and stress-free. We’re really happy with our new place and very grateful for their help. Highly recommend!
Tenant
12th Nov 2025 (11 mo. ago)
W W
???????
??????????????
27th Sep 2025 (1 year ago)
S Stevenson
My wife and I are letting our property via Foxtons in Elephant and Castle.
Our main point of contact, Ranjit Singh, has been incredibly responsive and helpful throughout, providing us with excellent service and getting tenants in swiftly, dealing with all the admin and being very available.
He went through the landlord licence application with me in person in the office, giving up time in his busy day to see me face-to-face, which I valued. Our one-year-old daughter was even there while we chatted.
We wanted to say thank you for how smoothly the process has been handled so far.
Landlord
14th Aug 2025 (1 year ago)
M Brown
For the fees Foxtons charge, the level of service has been appalling. Despite giving clear instructions about how the tenancy deposit should be handled, they ignored my requests, caused weeks of unnecessary delay, and cited internal procedures with no legal basis. Communication was poor throughout, and I had to chase for basic documentation like an invoice and rent confirmation.
Their actions have risked breaching the legal deadline for deposit protection, and I have now referred the matter to the Property Ombudsman and will also be taking legal action to recover costs and fees.
For the commission they take, Foxtons should be delivering a far higher standard of service. I would not recommend them to any landlord.
Landlord
29th Jul 2025 (1 year ago)
M Kan
We had some questions about a change of occupancy and George was very informative and helpful. He was lovely to chat to, and left us with all of our queries solved!
Landlord
22nd Jul 2025 (1 year ago)
M Ogunbiyi
Lola Robinson was fantastic. I made an enquiry and a day later she contacted me to arrange viewings for the following day. She showed me properties which met all our requirements aesthetically. A few were just outside the budget but from my experience every estate agent does this! She gave me great advice for renting properties in general and we were able to place an offer the same day. She communicated promptly and provided reassurance throughout the process. Credit to the office! Thankfully found the perfect rental for my partner and I despite starting the search last minute - thank you!
Tenant
10th Jul 2025 (1 year ago)
S Courtney
Amazing service from George in Foxtons, Elephant and Castle. When we met George at his office and described the type of apartment we were looking for he brought us straight to an apartment that was perfect for us. George secured the lease for us within 24 hours of viewing the apartment. 5 stars for George, would highly recommend!
Tenant
10th Jul 2025 (1 year ago)
Michela
I rarely leave negative reviews, but I feel compelled to share my experience due to the shocking level of unprofessionalism I've encountered with this agency.
Throughout the entire process, I was the one constantly chasing the agents for updates. Despite numerous promises to call me back, I never received any follow-up. It felt like I was doing their job for them.
The final straw was when an agent outright refused to show me two properties one in Elephant & Castle and the other in Canary Wharf simply because they didn’t feel like driving that far. The attitude made it seem like they were doing me a favor, rather than providing a service.
Overall, I’m extremely disappointed with the professionalism of this branch. Based on my experience, I would not recommend them to anyone.
7th Jul 2025 (1 year ago)
C Gaffney
This was our first time working with foxtons, and we were lucky to meet George who made the whole process super smooth and easy! George was very helpful throughout the whole process, and made us feel valued as tenants from start to finish. Couldn’t recommend working with George enough! Thanks again ????
Tenant
2nd Jul 2025 (1 year ago)
M Admin
I have had a very pleasant experience with the letting team at Foxtons in Elephant and Castle. It was a very personalised and dedicated service that I received from Lola and Francesco. I have never known any estate agent to be so helpful, supportive and accommodative. They were simply brilliant. They took the stress out of our move. I am so grateful to both of them and I wish them all the success in whatever they do and I strongly recommend them for a promotion / pay rise and bonus. I will use Foxtons again and recommend to others only because of Lola and Francesco. Can’t thank you enough.
Landlord
2nd Jul 2025 (1 year ago)
Phoebe
Lola Robinson used threatening language towards me, brought up an extra colleague to my flat without asking for consent priorly (this potentially violates the protection law towards the safety & privacy of me as a private renter). I only allowed her & her clients to view the flat, never knew she would bring an extra person without noticing. Not only that, she kept pushing for pictures & videos even though I repeatedly specify (like multiple times verbally, & via text message afterwards with her manager) that I am not comfortable having pictures of my personal belongings being posted online or in Whatsapp group chats, which I own the rights to refuse. I responded to all of her messages to try to accommodate viewings to my best convenience even though I never granted her the right to contact me (‘potentially’ breach of data protection), yet she used aggressive language towards me, tons of exclamation marks, and even tried to threaten me and demanded me to provide her with my personal schedule, which is insensitive & unreasonable. She doesn’t have any rights to “inform” me that “she will be coming to my flat” if I politely decline the viewing due to unavailability, yet she even brought an extra colleague to the property without asking for permission or noticing me. I have rented with Foxtons for 4 years - everyone has been extremely professional and helpful, for example Rebecca Hutcheson, Kwan Tang, Solomon Taylor, Kizito Kasirye, Dewi Selman. I don’t know why Foxtons gets bad rep sometimes but from my personal experience, I highly recommend them. I just don’t understand what happened to Lola - she needs a lot more trainings & doesn’t seem like a good fit for the job. I am not usually the type who leaves public reviews, I probably don’t need an apology from her, I sincerely just hope she learns and treats her new clients with more respect and discretion as I felt like I was harassed & her aggressive attitude was horrible to deal with (this is not being enthusiastic, it’s pure unprofessional & unreasonably aggressive). I would continue to recommend Foxtons to everyone that I know, which is why I gave them 5 stars - however, if u could, just avoid Lola as she isn’t professional and is very aggressive and do not respect clients’ boundaries & privacy. I don’t feel safe dealing with her (& whoever the extra colleague she brought to my flat without asking for permission, I feel interrogated by her, with all the personal questions being thrown at me). Other than these two, everyone else that I dealt with at the Elephant & Castle & Tower Bridge branches are extremely brilliant
Landlord
2nd Jul 2025 (1 year ago)
F Mota
Absolutely unprofessional. I went for a viewing and waited for 30 minutes outside (I was 8 months pregnant) , monitor didn't call, text or whatever... just did not show up
1st Jul 2025 (1 year ago)
A Gugel
I’m a former tenant of a flat in Strata, where Foxtons was the letting agent, and I can confidently say their service is a masterclass in tenant exploitation. Upon moving out, Foxtons shamelessly refused to refund overpaid rent, inventing absurd excuses about needing the landlord to repay them first, despite the landlord already having refunded them.
Despite paying for professional cleaning through Foxtons before leaving, they had the audacity to attempt extorting an additional £250 from me. To top it off, they are now demanding that I pay so-called “letting fees” which I can only interpret as another underhanded attempt to squeeze every last penny from tenants.
Frankly, it baffles me why any landlord would willingly throw money at a company so dedicated to ripping off their clients.
Update: I disputed the proposed deductions through DPS. DPS decided, as expected, that Foxtons is not allowed to deduct lettings fees from my deposit. I have since received back my deposit in full.
Tenant
2nd Apr 2025 (1 year ago)
R Miller
Unfortunately, my experience with Foxtons has been highly unprofessional. Despite repeated requests from both my landlord and me for a minimum of 24 hours' notice before viewings, Hugo repeatedly ignored this, often giving as little as 3 hours’ notice. This disrupted my work schedule and led to fewer viewings for the landlord, as I was often unable to accommodate such last-minute requests.
Additionally, Denise misled the landlord by falsely claiming I was hosting parties during viewings—a complete fabrication. Given this level of unprofessionalism, I would not recommend Foxtons to landlords looking to sell their flats or tenants seeking a respectful and reliable letting agency.
Tenant
2nd Apr 2025 (1 year ago)
C Wong
Looking for a suitable property to buy in London is such a stressful process. There is so much choice but very few met our requirements. We must thank Freddy Wan for his help. He understood what we wanted and helped sieved through what is available. Freddy is personable and totally professional. Unlike other agents who kept calling us or sending us information that is totally irrelevant.
Buyer
27th Mar 2025 (1 year ago)
D Kohli
Dear. Solomon
I am very happy about your skill s and appreciate the same You are the best person who gave me correct guidance Due to my health and circumstances I could not avail the benefits .I say from core of my heart you always guided me well
In case I need help in future or the contract I am doing fails I will be back and Trust you and your company
Dayal
28th Feb 2025 (1 year ago)
K hamza
If you not stop park in Hampton street we are keeping down badly reviews better for you guys stop park in Hampton street
17th Feb 2025 (1 year ago)
S nasih
stop parking on hamton strrt
15th Feb 2025 (1 year ago)
F Hasan
Please stop parking in Hampton street as residents are struggling to parking
11th Feb 2025 (1 year ago)
R McDonald
Gabor and Natasha kept me in the loop and answered my queries throughout the sale of my house. Great job!
Seller
19th Sep 2024 (2 years ago)
N Matteo
Not a direct customer to Foxton’s however they have multiple cars that are taking up all of the parking spaces reserved for the local community. It’s very difficult for us as there is limited parking options for all the apartment buildings in the area. Please can you park behind the Strata building instead?
18th Aug 2024 (2 years ago)
N Rondel
Foxton E&C’s management of my property checkout - bread and butter work for a lettings agent you would think - has been extremely poor. I had to manage the process rather than relying on them to do so. The whole experience has been time-consuming and immensely frustrating.
Landlord
3rd Aug 2024 (2 years ago)
Anonymous Homeseller
I appointed Gordon & Co, but after several months the company was sold to Foxtons. The property was overvalued. I gave them 2 weeks to try it at the price they insisted was right. It didn't sell and they refused to reduce the price. It was weeks before they agreed to reduce it. It then took a year for the property to sell as they kept reducing it by small amounts. I wanted the listing to state that F&F were included if wanted and they refused to go along with that, saying I should sell them to the buyer.
Seller
25th Jul 2024 (2 years ago)
???
George Buckland is fantastic. Being really helpful and patient the whole time. Will comeback to him if I’m looking for my next flat in the future for sure.
4th Jul 2024 (2 years ago)
T Masciaga
Recently bought my dream house in London and wouldn’t have managed without Timothy Barlow who helped us every step of the way and was always available! Couldn’t recommend him more.
Buyer
27th Jun 2024 (2 years ago)
G Chen
My husband and I had a great experience with Solomon, he made our flat hunt super simple and fast. Really appreciate the effort he put in for the whole process!
Tenant
21st Jun 2024 (2 years ago)
J Beaumont
I was really impressed with Foxtons E&C branch. In particular with Timothy Barlow who was great at explaining the process and managing expectations. He was in regular contact so I never had to chase and knew exactly where I was in the process at all times. Very knowledgeable and experienced. I would highly recommend.
20th Jun 2024 (2 years ago)
S Kitamura
I’ve heard mixed reviews about Foxtons in general however I had a great experience with the Elephant and Castle branch. I found my agent Tim to be very professional, knowledgable, reliable and trustworthy with excellent communication skills. He was a pleasure to work with and I am grateful that he was my agent for the sale of my flat. I cannot recommend Tim enough!
Seller
27th May 2024 (2 years ago)
J Purcell
I have just got off the phone with Cal, who was excellent. He spoke through all the possibilities of rental properties addressed all my concerns and helped me with understanding the market itself. Thanks Cal!
Tenant
2nd May 2024 (2 years ago)
N Fargeaud
Skye is an outstanding estate agent who facilitated our rental process with utmost professionalism and efficiency. From the initial inquiry to signing the lease, Skye provided exceptional service, making the entire experience seamless and stress-free. Their in-depth knowledge of the rental market helped us find the perfect place that met all our requirements.
Tenant
22nd Mar 2024 (2 years ago)
L Michaels
Had an absolutely fantastic experience with Skye. Unlike many estate agents I have met in the past she was very professional, friendly, not pushy and took my individual needs into consideration and arranged for me to see a number of very suitable properties. I was able to secure my new home within a matter of hours and the whole experience was stress free. Excellent service!
Tenant
5th Mar 2024 (2 years ago)
L H
Thanks to Solomon for helping me search for a suitable apartment. Sound guy.
11th Feb 2024 (2 years ago)
A Manning
After the typical panic-search through the likes of Rightmove and Zoopla, we decided to focus on individual estate agents. Foxtons had some of the nicest properties and was without doubt the most responsive.
From our first viewing, we felt instantly at ease - from what is likely the most stressful/manic housing market in the UK and probably Europe. The properties were significantly nicer than any we had viewed, and our estate agent (Solomon) was personable, reassuring, helpful and ultimately professional, and I genuinely felt he wanted to get us the best match possible. His advice helped us secure what is easily the nicest property we had seen, over our 3-week search.
Foxtons have myself and the two other housemates as clients for the foreseeable, and as soon as our tenancy is coming to an end, I will be dropping Solomon a message for his help in our next search.
Thanks for all your help.
Tenant
4th Feb 2024 (2 years ago)
M Italiano
Had a lovely experience with Skye. She was very attentitive to my needs and my property preferences. Very open and honest when answering my questions and was extremely accomodating. Highly recommended.
29th Jan 2024 (2 years ago)
J Ng
Skye was amazing and guided me through the entire process of finding a flat with ease. She is always quick to reply to any and every question, and is there every step of the way. Skye made a stressful experience completely stress-free, and I couldn't be more grateful.
Tenant
22nd Nov 2023 (2 years ago)
DMTROV
I went to Foxtons at the end of September looking for a new place to move to, I was introduced to Solomon who found us so many places within our budget and every single requirement we had (such as a cat), he found us such a great new cosy place, with a very kind landlord, and a beautiful location, every requirement was met, everything was great as Solomon ran us through the whole process with ease making the whole document and moving process an overall fun experience, (as previous times we have moved it has been a little more hectic), this time was amazing. Thank you to Solomon from the Foxtons Team for finding us such a lovely new place
Tenant
22nd Nov 2023 (2 years ago)
J Wang
Had an unsettling experience with Foxtons regarding an unnoticed evaluation at my residence, while I am fully focused and exhausted on my graduation. The inspection seemed rushed, lacking in depth, and post-visit comments by the manager felt intrusive and unprofessional stating “not a standard living condition to me”. Since when agency start judging my living space? Had no idea why there’s an evaluation while I am still 3 more month till the end of tenancy. There was also an issue with unauthorized video recording. I’ve raised a formal complaint and am expecting a resolution that acknowledges and respects tenant privacy and professionalism.
Tenant
8th Nov 2023 (2 years ago)
M Warner
Pavlo at Foxtons was fantastic! Helped me find a place, answering all my questions and working expeditiously!!
3rd Nov 2023 (2 years ago)
H Lyu
Bruna is a very nice and professional stuff! She helps me a lot, really recommend ????
11th Oct 2023 (3 years ago)
S Ivanova
The agent I worked with was nice and understanding although communication was not always ideal due to the agency. The agency however requested for us to deposit a very large sum of money with very little time due (on a weekend) and only through continuous discussion they agreed to make us pay less to keep the offer which they had already promised us. Additionally the apartment was not thoroughly cleaned upon our arrival. The apartment is great however and offered even more than they let on! Very happy with that part. I hope this review can help the agency improve but also keep on offering great places in great locations. :)
Tenant
3rd Oct 2023 (3 years ago)
H Clausen
We found a superb flat, and are beyond happy about it!
Communication with Solomon was easy, straightforward, and he was very forthcoming and helpful
19th Sep 2023 (3 years ago)
A Y
I was very lucky to choose Lenard who helped me out finding my dream apartment. He has been very engaged and responsive, always ready to accommodate my needs which exceeded my expectations.
Tenant
9th Sep 2023 (3 years ago)
SirHaze94
DISCRIMINATION RAMPANT AT THIS PLACE.
WATCH OUT FOR BRUNA... DISCRIMINATES IF YOU HAVE AN ILLNESS AND TRY STRING YOU ALONG AND 25 MINUTES FROM APPOINTMENT SHE CANCELED AND CLAIMED SHE JUST FOUND OUT HOUSING BENEFIT NOT ACCEPTED. COME ON NOW, YOU'RE AN ESTATE AGENT...HOW COULD YOU NOT KNOW THIS?
IF YOU HAVE ANY ILLNESSES, STAY AWAY FROM THIS ESTABLISHMENT.
8th Sep 2023 (3 years ago)
Tsunax27
Pablo is very helpful, I will recommend my friend for flat!
1st Sep 2023 (3 years ago)
Akz
Foxtons firstly are amazing, however, the service I received from Malikat at the Elephant and Castle branch was outstanding!
I’ve been to multiple agencies to look for properties, but never have i seen an agent with a bubbly, lively and welcoming personality. All questions were answered efficiently and swiftly.
I would recommend anyone to ask for Malikat when visiting the Elephant and Case branch for a professional and high quality service!
29th Aug 2023 (3 years ago)
M C
Pavlo was amazing in handling everything and getting it all sorted quickly - I viewed the flat and was already moved in about a week later. He was very communicative and helpful with any concerns or questions I had, I couldn’t be more grateful! The whole process was smooth and since this is my 4th time moving within London I must say this was my favorite experience of all :)
Also they have a really user friendly online portal, where everything is saved, 10/10
Tenant
23rd Aug 2023 (3 years ago)
M raj
Malikat from Foxton Elephant and Castle! !!!! Is such a lively person who is so kind to answer all questions related to real estate and renting properties in the area of Elephant and Castle! I highly recommend Foxton!
15th Aug 2023 (3 years ago)
S Turl
Excellent experience with Dominic and Lenard from Foxtons, who expertly managed our sale and wee in constant communication through-out.
They were the second agents we had used in the local area, and were able to secure a quick sale.
Seller
14th Aug 2023 (3 years ago)
H Chen
Moved in the flat today to find out it was not ready. The cleaning team was still working and inventory staff was doing flat checking. My flat was busier than my office. I suppose it's not the best move-in day experience as you imagine.
Tenant
9th Aug 2023 (3 years ago)
R Nerantzoulis
Pavlo and the team at Foxtons were very helpful in my search to find a new home. Thank you for helping me secure the house and making it a simple process despite the stress related in moving house!
7th Aug 2023 (3 years ago)
Y Gacimi
Skye guided me in finding a flat. She was very patient and helpful, and always responded right away when I needed her help. I greatly recommend her services.
5th Aug 2023 (3 years ago)
R Cavarra
I have recently rented a flat through Foxtons Elphant and Castle. I was helped by Malikat who is a wonderful estate agent, very reliable and professional.
Tenant
4th Aug 2023 (3 years ago)
M Chadwyck-Healey
Pavlo from Foxtons helped us find our flat very quickly
4th Aug 2023 (3 years ago)
T Kavanagh
First class service from start to finish, pushed the sales through and helped at every stage of the process. First contact with Dominic Foye was excellent and he thoroughly explained the process.
Lenard Pap, who managed the sales from initial viewings to completion, was exceptional and went the extra mile at all stages and kept me fully up to date with the sales progress. I can't thank him enough for all his help.
Seller
7th Jul 2023 (3 years ago)
M Benesiewicz
5/5 for Solomon - great responsiveness and help during moving in. Solomon even came to rescue the key that got stuck in the front door during check in after I texted him!
Tenant
3rd Jul 2023 (3 years ago)
L Carranceja
Lenard has been an amazing support on the sale process. He found me he houses that were suitable for me, he was patient and caring during the decision process and he supported me during the betting process. I can't recommend him enough! Thanks for the help
Buyer
6th Jun 2023 (3 years ago)
F Jozefczyk
Lenard is an exceptional estate agent who recently helped us with a very challenging sale of our apartment. His professionalism, expertise, and dedication were remarkable from the beginning. Lenard's commitment to achieving the best outcome for us was unwavering, as he thoroughly understood our needs and approached every aspect of the sale with meticulous attention to detail. His extensive knowledge of the real estate market proved invaluable throughout the process. Lenard kept us updated at every stage, promptly addressing queries and providing feedback on potential buyers. He demonstrated patience and resilience in the face of unexpected hurdles, offering innovative solutions and ensuring a smooth transaction. Lenard's genuine care for his clients and his willingness to go above and beyond exceeded our expectations. His friendly demeanor made the experience comfortable and enjoyable. I wholeheartedly recommend Lenard to anyone in need of an exceptional estate agent. His expertise, professionalism, and dedication make him the ideal partner for navigating challenging real estate transactions. Thank you Lenard!
Seller
5th Jun 2023 (3 years ago)
S Vama
I was looking for a property and I highly recommend Lenard Pap who has been so kind, efficient and knowledgeable through the whole process from start to finish and even after the whole process was completed! As this was a new experience for me, Lenard had been very patient with me and quick to answer any enquiries I had (big or small) through calls or emails and very accommodating. Overall, great experience for something normally daunting.
25th May 2023 (3 years ago)
J jimenez
I recently purchased a flat in the area and had a really good experience with them. Pictures were accurate and overall service efficient.
Our agent Lenard was always punctual and really helpful and responsive to all our questions. Lenard had permanent communications with us, the seller and the solicitors helping to keep everything moving and finalising in time. 5 stars to him!!!
Buyer
22nd May 2023 (3 years ago)
C Brown
Solomon was extremely helpful throughout the whole process of finding us a flat and went above and beyond. Very happy with the service!
Tenant
31st Mar 2023 (3 years ago)
C pharo
Amazing service throughout, with a special shout out to Solomon who went above and beyond during his time helping us to make sure we got the flat we wanted.
Would 100% use these guys again!
Tenant
31st Mar 2023 (3 years ago)
S V
Very happy with the service I received from foxtons in elephant and castle.
The photos were brilliant. They really captured the feeling of my home
I felt mostly with Lenard who was great at organising the viewings - very clear, Respectful, enthusiastic and paid attention to the details of my house.
I was happy to receive an offer of 95% of the asking price the first weekend.
Seller
27th Mar 2023 (3 years ago)
X Li
I still haven’t received the deposit from foxtons. It has been half a year since I quit the lease, I have sent many emails to urge, and each time the result is sent to my account in 3-5 working days, but I have never received it. I thought Foxton was a big company and I trusted it a lot. But now I'm disappointed and I can't believe that Foxtons hasn't been able to refund my deposit after half a year.
Tenant
23rd Mar 2023 (3 years ago)
C Janz
I cannot recommend Soloman Taylor from Foxtons enough! The flat search is a bit daunting, especially for newcomers to London. Soloman helped us learn how the system works, gave us very honest and personalized help, and acted as a valued advisor in a field where other agents seemed to be very volume focused. Kudos Soloman and see you when our Lease is up!
14th Mar 2023 (3 years ago)
C Ortega
Solomon Taylor was our agent and helped us very nicely through the whole rental process. He was very responsive and supportive at all times.
Tenant
7th Mar 2023 (3 years ago)
R Shah
Solomon worked hard to find the right tenants for my property
He was professional, communicated well and saw through the process of tenancy from finding the tenants to start of the tenancy . Well done
Landlord
1st Mar 2023 (3 years ago)
Y chen
I am a tenant with them and luckily you will get a premium rental with this agent in Elephant and Castle and will have your needs ignored for the duration of your tenancy, there will be issues that are not resolved until you check out and they will come back and ask why they didn't report it. And you will be bombarded by all the branches from foxtons in the last month of your tenancy asking if you can let them see the property within 30 minutes of the day and threatening you with the landlord's loss will falling down on your ????????????????????
Tenant
17th Feb 2023 (3 years ago)
L Leo
Everything went smoothly and super fast, huge thanks to Solomon. He has been the perfect agent finding us a place in just two days. Super recommended
Tenant
8th Feb 2023 (3 years ago)
D López
Great service and quality. Our agent Solomon made sure we found the good property for our needs, helping us through all the process with the documents and everything. 100% recommended.
Tenant
2nd Feb 2023 (3 years ago)
A Lombardo
everything went right, with great professionalism and speed despite the Christmas holidays. The merit is undoubtedly of Solomon. super recommended 10/10
13th Jan 2023 (3 years ago)
R HU
I had such a great letting experience with Foxtons! thank you Solomon?
Landlord
7th Dec 2022 (3 years ago)
Hanyao
Solomon Taylor is a perfect letting agent and he has solved all the problems very well and now I have moved into my new house and I am very happy with everything
Tenant
2nd Dec 2022 (3 years ago)
Y chen
~Solomon Taylor is perfect. He is my bro now.
By the way, his hair is the same as Elvis
1st Dec 2022 (3 years ago)
P Chung
We are very satisfied with our rental agent, Solomon, in this new foxtons branch. He was very active and informative about the units we saw in the viewings, kindly accommodating the late hours for the viewings. He was very efficient throughout the process, and addressed our questions and concerns in great fashion. I highly recommend him.
Tenant
29th Nov 2022 (3 years ago)
K Orazulike
Had a great experience finalising the purchase of my new home. Foxtons Lenard Pap was a driving force, ensuring I was always in the loop with what was going on and it helped a lot with the process.
Buyer
29th Nov 2022 (3 years ago)
M Whitty
Foxtons Elephant & Castle (and their predecessors Gordon & Co. before the company merger) handled the initial purchase of my apartment and the recent sale of my apartment some years later. I cannot recommend them enough - in particular I would recommend Lenard who led on my sale and was super responsive and meticulous. 10/10.
Seller
28th Nov 2022 (3 years ago)
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