A Sunny
Huge thanks to Safiyah , During our viewing, Safiyah was incredibly helpful very calm and explained everything in a clear, easy-to-understand way. She made the whole experience smooth and enjoyable.... Read more
11th Mar 2026 (7 days ago)
W Jones
Have dealt with Neil Jones and Michelle Lloyd, of Moginie James, 54 Albany Road, Cardiff, in what turned out go be quite a complex sale, over the past 9 months .. and I can honestly say that both performed way beyond the call of duty, and with dignity, at all times. It has been the utmost pleasure dealing with you and the company. I would have no hesitation, whatsoever in providing a recommendation. Thank you also to Claire .. a fantastic team .. ! ??????????????????????????????... Read more
Seller
28th Feb 2026 (18 days ago)
K Udenze
I had a really positive experience with Moginie James in Pontcanna. Safiyah was incredibly helpful throughout the whole process and made everything feel much less stressful. She was professional, responsive, and kept me updated at every stage while helping to get my offer accepted.... Read more
Buyer
20th Feb 2026 (26 days ago)
L Williams
Safiyah was amazing from start to finish.<br>Was a big help throughout the whole viewing and securing the property! Big thanks to Safiyah and the team at Moginie James<br>Would definitely go through these guys again for our next move!... Read more
13th Feb 2026 (5 weeks ago)
J Griffiths
Safiyah has been amazing. Thank you so much.... Read more
9th Dec 2025 (14 weeks ago)
I Adawi
Safiyah was very helpful, reassuring and professional in securing a new home for me. I am very grateful.... Read more
5th Dec 2025 (15 weeks ago)
L Tustin
I don't usually leave reviews but I've been so impressed with the service from Moginie James that I felt it important. I am a landlord and I wanted them to find tenants for my flat in Cardiff. From the first phone call onwards, I cannot fault Jessica, who provided a very efficient, professional and friendly service with excellent communication- she is a huge asset to the company and is genuine, informative and rings/emails when she says she will. Safi was also very efficient and helpful and the whole experience was exceptional.
I have used 2 other estate agents previously within the last 5 years and Moginie James were in a different league with how they dealt with me as a landlord and how they also treated prospective tenants - can't recommend them enough!... Read more
Landlord
1st Dec 2025 (15 weeks ago)
T price
I had Safiayh from this branch show me around the apartment which I’ve recently been looking at. The professionalism was great, Safiyah was also kind and chatty. Lovely staff representing the company... Read more
27th Nov 2025 (16 weeks ago)
S navabi
Safiyah was really helpful and lovely to chat to - thanks so much!... Read more
27th Nov 2025 (16 weeks ago)
B Y
Safi went over and above with her help in lettings and would highly recommend.
Thank you safi... Read more
Landlord
22nd Nov 2025 (17 weeks ago)
R MENASINAKAI
The agent Safiyah Evans-Aziz was very professional and helpful throughout the viewing. She answered all my questions clearly and made the process smooth and easy.... Read more
11th Nov 2025 (18 weeks ago)
A Rejin
Safiyah was extremely professional and helpful throughout the entire rental process. I am very grateful for her assistance and would like to extend a big thank you for all her help!... Read more
Tenant
3rd Nov 2025 (19 weeks ago)
J Aditto
had a great experience viewing the property today with Safiyah
she was really helpful... Read more
31st Oct 2025 (20 weeks ago)
J Dennison
Smooth and easy process when arranging a let with Safiyah - had suitable paperwork arranged within 24 hours of our viewing, and clear communication along the way!... Read more
Landlord
30th Oct 2025 (20 weeks ago)
D Fowles
Safiyah Evans-Aziz was professional and helpful throughout the rental process as our Lettings Consultant. A big thank you to her for everything!... Read more
Tenant
29th Oct 2025 (20 weeks ago)
J afshar
Safiyah was great showing me around on a viewing, very helpful and answered any questions I had. Would definitely recommend!... Read more
28th Oct 2025 (20 weeks ago)
S Sullings
I would like to thank Safiyah for showing us around our soon to be new home. She was very pleasant and helpful and I could not have asked for a better viewing. Really appreciated your professionalism. Thank you x... Read more
Buyer
24th Oct 2025 (21 weeks ago)
S Kier-Byfield
Safiyah was really helpful and I would definitely recommend her.... Read more
22nd Oct 2025 (21 weeks ago)
M Sugand
Safiyah was fantastic to deal with. She is friendly, professional, and very approachable both over the phone and in person. She made the whole process really easy and was a pleasure to meet. Highly recommend!... Read more
17th Oct 2025 (22 weeks ago)
N Owen
Was met by Safiyah at the property I was to view. Very personable and friendly. Showed me around the apartment and was exceptionally helpful. Also made a note of my issues. She didn't attempt to gloss over the defects in the apartment and I appreciated her honesty.... Read more
13th Oct 2025 (22 weeks ago)
Aidan
Safiyah was absolutely lovely! She was really helpful, professional, and informative showing us two properties today. Would definitely recommend her for lettings inquiries! Thank you :)... Read more
9th Oct 2025 (23 weeks ago)
R Sharma
I can’t thank Safiyah enough for being such a lovely and supportive consultant. From start to finish, she kept me well-informed and was always positive, cheerful, and approachable — truly a pleasure to work with!
There was a brief period when the process moved to senior management and communication slowed down. I went a week without any updates, which was a bit frustrating at the time. However, once things picked up again, everything was resolved smoothly in the end.
Overall, I’m happy with the outcome, and I’m especially grateful to Safiyah for her professionalism and dedication throughout. She really went above and beyond!... Read more
20th Sep 2025 (26 weeks ago)
- Alanki
I have been trying to move for over a month now, with many applications sent out for a place to rent. Often, there was no response from many agencies. Moginie James always got back to me. Scheduled viewing was communicated promptly. On the day of viewing, Naomi was brilliant, was on time, cordial, friendly and responded expertly to my questions. Equally, communication after the viewing was superb.... Read more
Tenant
21st Aug 2025 (6 mo. ago)
L Parsons
Really helpful trying to find a property to rent in Cardiff. Found a lovely apartment and was helped by Safiyah, who was absolutely brilliant and extremely helpful explaining everything i needed to know.... Read more
Tenant
19th Aug 2025 (6 mo. ago)
K Al-Begain
Excellent service and very friendly staff. I had an excellent experience with my first rented property and therefore, I also trusted them with my second to do full management.... Read more
Landlord
15th Aug 2025 (7 mo. ago)
V Reddy
We found a wonderful apartment to rent with their help. Safiyah was particularly helpful in showing us the place and helping with the processing later on. Would recommend!... Read more
Tenant
14th Aug 2025 (7 mo. ago)
N Mathai
Naomi was instrumental in letting out my property. She was efficient, professional, and proactive throughout the entire process. Naomi and the team at Moginie James updated me all through the way.
I truly appreciate her support and would highly recommend her services... Read more
Landlord
14th Aug 2025 (7 mo. ago)
R Lear
Slow to deal with issues and would regularly hide behind the excuse of "We're waiting for the landlord's approval."
This approach culminated in us being without water for four days in January, and having to stay in a hotel, which they eventually covered cost of. (The stains left from this issue were still present when we left seven months later, despite us reporting this a number of times.)... Read more
Tenant
8th Aug 2025 (7 mo. ago)
R Tuck
I’ve had a great experience so far with the team at Moginie James. As a reluctant landlord, Safiyah Evans Aziz and Jessica Rigby did an excellent job of explaining the options for letting my property, supporting me through the process, and finding suitable tenants for my apartment. I’ve felt in the loop and confident in the team throughout. Would happily use again!... Read more
Landlord
7th Aug 2025 (7 mo. ago)
A Omar
Naomi Hall at Moginie James very helpful in finding new tenants for my flat. The place was not empty for long which is always a relief.... Read more
Landlord
7th Aug 2025 (7 mo. ago)
S Sidharth
I had a great experience working with Safiyah while searching for my new apartment. From the very beginning, she was professional, responsive, and genuinely helpful. She really listened to what I was looking for and showed me options that matched perfectly. What stood out the most was how patient and approachable she was throughout the entire process—always ready to answer questions and guide me through every step.
Thanks to her support, I was able to secure a lovely apartment without any stress. Safiyah made the whole experience smooth and straightforward. I highly recommend her to anyone looking for a new place—she truly goes above and beyond!... Read more
Tenant
5th Aug 2025 (7 mo. ago)
J Beeson
Had a really smooth and positive experience with Moginie James - huge thanks to Safiyah who was absolutely brilliant throughout. Her communication was polite, clear, and refreshingly prompt, which made the whole process of securing the flat feel calm and straightforward. She was consistently helpful, kept me in the loop at every stage, and made what can often be a stressful process feel totally manageable.... Read more
Tenant
4th Aug 2025 (7 mo. ago)
S Kirkby
Easy process and stress free, Naomi was so helpful!... Read more
M Salamat
Great communication
Really happy with the service I got from Moginie James Pontcanna. I had a fantastic experience working with my lettings consultant, Safiyah Evans Aziz, during my recent property search. From the very beginning, they were professional, quick to respond, and genuinely committed.
I’m very grateful for their help and would absolutely recommend Safiyah and the team to anyone looking to rent.... Read more
Tenant
23rd Jul 2025 (7 mo. ago)
C Miller
Very poor - would not recommend- if I could give zero stars I would.... Read more
15th Jul 2025 (8 mo. ago)
V nair

First of all, we would like to express our sincere gratitude to Moginie James pontcanna branch for helping us buy our home through such a smooth process. We were fed up with some high street estate agents. One of our previous attempts fell through even after a memorandum of sale was issued, and we had already started searches. It collapsed at the last moment, and we only found out then. I won’t mention names, but we experienced poor communication and a lack of clarity.
Once we approached Moginie James, especially the Pontcanna branch manager Mr Neil Jones and assistant manager Mr Aaron sullivan , we immediately felt their straightforward approach and prompt action. We started the process on 09/05/2025 and completed on 07/07/2025.
They also assigned us a move manager, Michelle Lloyd, and the experience was amazing. Whenever any issues came up, they helped resolve them quickly and kept in regular contact with both the seller and us. This helped avoid any miscommunication and sped up the whole process.
My wife and I are so happy with the entire sales process through the Moginie James team – especially Neil, Aron, and Michelle. I’m sure we wouldn’t have been able to complete everything within this time frame without their help and guidance.... Read more
Buyer
11th Jul 2025 (8 mo. ago)
MYSELF
One of the worst estate agency i had in my life. How can you reply email after 2 weeks and try also to hide issues?... Read more
L Pearce
Landlord Review- I let out my flat with Monginie James in Pontcanna and I was very happy with the service and management. Jessica and Seirian in lettings were particularly amazing. Both these ladies are very experienced and helpful, with a wealth of knowledge that gave me the peace of mind and confidence to go ahead with letting out my home on two separate tenancies. I was extremely impressed with how they conduced the viewings and found perfect tenants every time. I would very happily use this agent again.... Read more
Landlord
27th Jun 2025 (8 mo. ago)
T LLoyd-Addecott
Great service and safiyah was very professional and helpful.... Read more
23rd Jun 2025 (8 mo. ago)
R Kuponiyi
i really appreciate safiyah during the viewing and the application process. Good job done... Read more
23rd Jun 2025 (8 mo. ago)
J Weaver
Great service by the Pontcana branch, in particular Claire for selling our flat so quick and Neil for finding our home after our purchase fell through with another agency!
No doubt Neil, Claire and the team are the best around!... Read more
Seller
20th Jun 2025 (8 mo. ago)
L Woodward
Safiyah was really helpful in helping us find and secure a property!... Read more
20th Jun 2025 (8 mo. ago)
N Klimanovs
After a dreadful amount of searches for a flat, Moginie James have ideally completed their work. Separate thanks to Safiyah for helping to get that acceptance!... Read more
Tenant
10th Jun 2025 (9 mo. ago)
M Zaman
We recently found a beautiful two-bedroom apartment in Cardiff through OnTheMarket, listed with Moginie James. From the moment we expressed interest, Safiyah from their team made the entire process incredibly smooth. She was kind, professional, and guided us clearly through every step — from the viewing to the paperwork and the final move-in. Thanks to her help, we were able to move in on time and without stress. We’re truly grateful for her support and would highly recommend Moginie James, especially Safiyah, to anyone looking to rent in Cardiff.... Read more
Tenant
18th May 2025 (10 mo. ago)
R Nair
I recently worked with Moginie James on a property purchase, and overall, the experience was positive. Their team especially Mr.Niel Jones sales manager and Mr.Aron Sullivan assistant manager were quick, responsive and professional throughout the process. From the initial viewing to the offer stage, communication was clear and timely, which made a big difference during what can be a stressful time.
They provided the sales memorandum promptly once our offer was accepted, and they coordinated well with our mortgage advisor, helping to keep the transaction on track. While there were the usual delays that can come with property transactions, Moginie James were proactive in following up with all parties involved.
I appreciated their local knowledge and support, and I’d consider working with them again in the future. Their professionalism and dedication helped make the buying process smoother and more manageable.... Read more
Buyer
9th May 2025 (10 mo. ago)
P Sathish
I had a good experience with Moginie James, especially Safiyah Evans was professional and helpful in getting things done in a smooth way and on time. I appreciate that she was responsive and was happy to help. I was reallWishing the best to her and the team!... Read more
6th May 2025 (10 mo. ago)
R Leonce
Had the pleasure of buying through Moginie James with Neil. He made what is a stressful and daunting experience so quick, efficient and straightforward. He and everyone we've spoken to have really gone the extra mile to find us a house we absolutely love and make the process as smooth as possible!... Read more
Buyer
17th Oct 2024 (1 year ago)
Anonymous Homeseller
We feel that MJ got us a higher price for our property than other agents who valued at much lower.... Read more
Seller
3rd Oct 2024 (1 year ago)
R Evans
Beware of any rental properties which are managed by the agency and not the landlord. Any work you ask to be done before you sign / move in won't be done and you'll be blamed for issues once you leave. Id recommend a very thorough inventory if you rent with this agency.... Read more
Tenant
23rd Sep 2024 (1 year ago)
I Abola

My experience with Moginie James has been very disappointing. I had one year as a tenant dealing with the property management of Pontcanna branch with Natalie Thomas as my property manager.
It took me more than 2 months to get my deposit back after their excessive deductions as they tried to claim money for everything possible. Eventually the only way out of it was to talk to my landlords directly, because the communication with the agency was just impossible.
Alongside this, my check in inventory had completely wrong pictures and was never corrected, the problems with heating and hot water were never dealt as an emergency - they left us with broken heating in the coldest winter month for a few weeks, and at the end I had to organise everything myself. Many of important emails simply went unanswered, and also calling never helped things moving more quickly.
They might seem very efficient with viewings and renting out the place, but once you need to deal with property management as a tenant, it's horrible. I'd definitely recommend avoiding listings by Moginie James.... Read more
Tenant
22nd Sep 2024 (1 year ago)
S cothi
Dealing with Seirian from the Lettings dept at Moginie James Pontcanna Cardiff was an absolute pleasure. Efficient, professional and easy to deal with. I was so impressed with her business like attitude yet nothing was too much trouble and she was extremely supportive. Everything worked out smoothly. Thank you Seirian. Much appreciated / Shan... Read more
Landlord
6th Sep 2024 (1 year ago)
C Evans
Neil and the members of the Moginie James team were always on hand to assist with any queries I had, particularly as a first-time buyer. Would highly recommend getting in touch for any property needs... Read more
Buyer
4th Sep 2024 (1 year ago)
J Robins
Just sold and bought using Moginie James and can’t recommend them enough. Neil and Michelle provided a first class service throughout and totally looked after us every step of the way. We’re really happy in the new home but would definitely use these if we ever did move again. As I said to Neil, I’ve never been happy to pay an estate agent before!... Read more
Seller
4th Sep 2024 (1 year ago)
M Kneen
Excellent service. Great communication and very helpful on all matters. Wouldn’t hesitate to recommend if you are looking for an agent to manage your let.... Read more
Landlord
16th Jul 2024 (1 year ago)
woods
Called them arrange a viewing for a letting and they just can't be bothered. Spoke to them about 4 different properties and they just promise a call back that never happens. Shambles. Are you not trying to sell these properties???... Read more
7th Jul 2024 (1 year ago)
N Tarrannum
Was able to find a lovely little flat for me and my partner thanks to Zac who had shown us around two places, we had a bit of issues initially securing the flat we chose in the end but with his help we were able to get it all sorted too and in good time too! Laura Churm was also very incredibly helpful and sweet during the process, all communication was efficient and done so in a timely manner. Thank you again :)... Read more
Tenant
5th Jul 2024 (1 year ago)
J P
Just completed the purchase of an apartment in Cardiff. We are extremely satisfied with the service provided by Moginie James. We met with Claire on three occasions to view and revisit the property and she was lovely, friendly and helpful. Michelle was our sales coordinator and she kept in touch and updated us with the latest progress and every time we needed to contact the office whoever we spoke couldn’t do enough. We are very satisfied with the service provided.... Read more
Buyer
2nd Jul 2024 (1 year ago)
D Obe
My wife and I have engaged the services of various estate agents in Cardiff, and honestly, Moginie James stands out. Recently met with Zac, and his professionalism is top notch, communication is efficient and punctuality for viewings is on point. It’s certain professionalism is this organization’s culture because we experienced this awesomeness when we’re home searching last year. I recommend 100%.... Read more
21st Jun 2024 (1 year ago)
T Zee
I recently had the absolute pleasure of viewing a property with Zac.
Zac was welcoming, and incredibly professional, making sure to answer all of my questions with patience and thoroughness. This made me feel confident and well-informed.
If you’re looking for a dedicated and personable professional to help you find your next home, I highly recommend Zac.... Read more
20th Jun 2024 (1 year ago)
A O'Donnell
Landlord Review - A really great team, my tenant left early on a fixed term contract and Chantelle has been amazing. She's helped arrange the viewings, vetted the candidates and has helped set the new lease up - all stress free for me. I don't live in Cardiff anymore so has been fantastic to have someone I can trust down there to sort everything out.... Read more
Landlord
21st May 2024 (1 year ago)
E Stitfall
I had a great experience with this agency! Zac in particular was incredibly helpful throughout the process of finding a property to rent!... Read more
Tenant
13th May 2024 (1 year ago)
P Odeleye
Thanks to Zac for the great viewing and expert advice with our situation. We truly value your continued support.... Read more
13th May 2024 (1 year ago)
A H
I have interacted with a lot of Estate/Letting Agents in Cardiff and Moginie James have been brilliant. They have been really good at responding quickly to enquiries, really helpful with lots of information and regularly check in to keep me up to date. All the properties are very well managed and they have excellent information and advice about the Residency Scheme and Tenant Liability Insurance. I was shown around by Zac in the Pontcanna office who was very friendly, helpful and knowledgeable and really made an effort to give me as much information about the property as possible.... Read more
Tenant
19th Apr 2024 (1 year ago)
B Rouse
Was shown around a lovely property by Zac, he was very friendly and approachable and was prepared with answers to all of my questions.... Read more
19th Apr 2024 (1 year ago)
K Stanley
Chantelle and Zach were amazing helping me find my first home! The communication has been incredible throughout the whole process... Read more
Buyer
14th Apr 2024 (1 year ago)
J Smerdon
We've had a few viewings with Zac and he's been nothing short of amazing. Great knowledge of the properties he showed us and communicating back and forth with him was so easy to do. Would highly recommend Zac and Moginie James... Read more
12th Apr 2024 (1 year ago)
G Williams
I found dealing with Moginie James very easy with the staff being very friendly and efficient at their jobs.
I will definitely use them again... Read more
12th Apr 2024 (1 year ago)
A Sadiq
Thank you Neil for the great service you provided. Most importantly thank you for dealing with the situation with empathy and compassion. I would recommend Moginie James for anyone wishing to purchase or sell their property.... Read more
Seller
9th Apr 2024 (1 year ago)
B Akinyemi
Moginie James has an incredible team. When my husband and I called Chantelle to discuss our housing needs and budget, that was our first interaction with the organisation. We felt no discrimination during the viewing and letting process, which she expertly assisted us through, so we felt extremely at ease working with the agency.... Read more
Tenant
24th Mar 2024 (1 year ago)
F Katsimigkou
Lovely experience of property viewing. Zac was lovely, very professional, generous with his time and able to answer all our questions regarding the priperty.... Read more
21st Mar 2024 (1 year ago)
K Grimsted
This is the first time renting through Moginie James and I have been extremely impressed with the levels of service we have received from start to finish. Chantelle especially, has been extremely accommodating and helpful and I want to thank her for all the support she has given us as first time renters with MJ, to help us move in quickly with no issues at all. Highly recommend!... Read more
Tenant
21st Mar 2024 (1 year ago)
M Lowe
We're thankful for Zac's prompt response within the Moginie James team, facilitating a viewing of the housing property and providing clear explanations about the proceedings.... Read more
15th Mar 2024 (2 years ago)
K Basford
Very helpful estate agents, actively kept in touch about upcoming properties. Didn't find property with them in the end, but helpful and friendly during our search.... Read more
14th Mar 2024 (2 years ago)
T Barrow
Zac has been amazing in finding us a new home and even met us there again to measure for furniture which was a great help. He is very friendly and professional. Thanks so much Zac :)... Read more
Buyer
14th Mar 2024 (2 years ago)
A McGlynn
Great experience with Moginie James, specifically Chantelle who waited 20 minutes for me in the rain and cold because I was late, then actually took the time to talk to me about the property and answered all my questions straight away. Everything has been done really quickly, and when she was off Zac dealt with everything so nothing stopped the ball rolling. Overall really happy with them so far! :)... Read more
29th Feb 2024 (2 years ago)
M Crumbie
Really appreciate all the help and support we received from Chantelle Baldwin during our move. It’s alway a stressful experience but we felt reassured that we were in good hands throughout the process!... Read more
29th Feb 2024 (2 years ago)
R Chavez
Dealing with Moginie James as Letting administrators for more than fifteen years, has been easy and constructive; they are efficient and fair. They always respond promptly to all situations, and go out of their way to facilitate the resolution of any calls either in maintenance, repairs or management. Jessica Pritchard and Natalie Thomas are the managers I tend to find at the other end of my phone call and they always respond in a professional and effective fashion. Highly recommended.... Read more
Landlord
20th Feb 2024 (2 years ago)
A Hicks
By far the best estate agent we have ever dealt with from first contact to the final days they have been professional, competent and helpful. Thank you team.... Read more
15th Feb 2024 (2 years ago)
D Sage
After giving up on looking for a flat in Cardiff for the last year I had a phone call out the blue asking if I wanted to see a property that has come on the market. I decided to view but had low hopes as everything I had been viewing had been a let down from other places. But after Moginie James suggested this property and after visiting it was perfect for what I was looking for! The whole process they helped and kept me up to date from start to finish, as I am new to estate agents they were really informative and welcoming. If you are looking for a reliable, friendly and professional estate agents look no further! Thankyou Neil for all your help and the rest of the team.... Read more
Buyer
7th Feb 2024 (2 years ago)
C Macalast
Zachary and the team has, and continues to make the process of moving very smooth. The communication has been amazing.
Thanks!... Read more
6th Feb 2024 (2 years ago)
R luca
Neil, Ashleigh, and especially Michelle were incredible. We had a particularly complicated 8 month long process to get to completion, due to our original lender pulling out last moment. And the help, patience, support and understanding we got from Moginie James really felt above and beyond. Both I and my partner are incredibly grateful for for the effort these people put into us during that stressful 8 month period. Because of them Moginie James is first on my list if I ever plan to do anything with my properties. And particularly that Pontcanna branch.... Read more
5th Feb 2024 (2 years ago)
P Adejobi
Good service all round... Read more
3rd Feb 2024 (2 years ago)
C Marc
Another fantastic experience with the team at Moginie James, Pontcanna.
Having previously used Moginie James it was an easy call on who we were going to use to sell our property. The team continue to be such a friendly team whilst being very helpful and providing great communication throughout the whole experience, you never feel like a number and instead feel valued throughout the whole experience.
A special shout out to Chris, Neil and Michelle and we look forward to working with you when we are ready to sell our next property.... Read more
Seller
27th Jan 2024 (2 years ago)
M Davies
Jess Pritchard has been amazing. Throughout a difficult tenancy for myself and Moginie James, and from when the tenant decided to leave to getting new tenants in on a very short turnaround, Jess remained professional throughout and got the job done.
Thank you so much.... Read more
Landlord
16th Jan 2024 (2 years ago)
J Jones
The team at Pontcanna have done a great job with letting my property, particularly Zachary and Seirian. They've assisted me in every step and gone above and beyond.
Being in London, Seirian was able to visit the property at very short notice to value and take keys. Zac has also undertaken inspections when I was unable to at my request and carried out tasks which I overlooked myself. It's clear this is day to day for them. Great service.... Read more
Landlord
28th Dec 2023 (2 years ago)
R Arnold
The team at Moginie James Pontcanna are fantastic.
Neil and Claire were extremely helpful and professional.
They helped me enormously through the house selling process and they were always on hand with great advice and support.
They responded to my emails immediately and worked very hard to get my house sold quickly.Michelle helped me greatly on the final stages of the completion and this really made the process very smooth.
I received superb service from Neil,Claire and Michelle.
I can highly recommend Moginie James Pontcanna.
Thank -You very much
Ruth Arnold... Read more
Seller
18th Dec 2023 (2 years ago)
E Williams
Myself and my husband can't thank the team at MJ enough for a hassle free, timely and smooth sale of our house. Special thanks to Chris, Claire, Neil and Michelle for taking care of everything and keeping us updated as needed. Many thanks!... Read more
Seller
16th Dec 2023 (2 years ago)
H Davies
Jessica and the team were 1st class in ensuring a tenancy agreement, and all within a week of our first meeting. Thank you x... Read more
Tenant
15th Dec 2023 (2 years ago)
A W
I highly recommend the sales team at Moginie James. Clair, Neil and Michelle were absolutely fantastic! Super communication and they managed the process as smoothly as possible. Very professional but also with a fab friendly approach.... Read more
Seller
29th Nov 2023 (2 years ago)
J Baker
Zach at Moginie James has been fantastic. I decided to rent out my flat and I reached out to Moginie James as a landlord who needed an agent to find a tenant and manage the property. Zach has been a pleasure to deal with - extremely professional, very quick to respond to questions, and has kept me in the loop with updates from start to finish. Tenants were found very quickly to occupy my property, and everything that came with that (gaining references, conducting inventories, etc) was done right away and was an extremely smooth process. I am very impressed with the efforts of Zach and would highly recommend him to other landlords looking for assistance with letting their property. Thank you, Zach!... Read more
Landlord
27th Nov 2023 (2 years ago)
A Bulek
Mojinie James was looking after my property in 2017-2019 and based on that expirience I did not hestate to ask them to rent my property again in 2021. All staff members are very helpful, proffesional and friendly. I highly recommend their service!... Read more
Landlord
24th Nov 2023 (2 years ago)
L Scott
Chantelle and Jess have been fantastic. Jess guided me expert through the process during my first time using a letting agent. Indeed, it was her positive attitude which secured MJ as my agent of choice.
Throughout viewing and tenant application Chantelle was equally professional (and patient), keeping me informed and consulted throughout.
Both were warm, friendly and approachable, tolerating my stupid questions with grace. Top job. Would recommend to anyone.... Read more
Landlord
23rd Nov 2023 (2 years ago)
D Bland
Excellent experience selling with Neil at Moginie James. Guided us through a complex sale. Would recommend and use again.... Read more
Seller
16th Nov 2023 (2 years ago)
Nicole
We have been in touch with Chantelle through our renting process, we are picking up the keys in December. She has been fantastic, really attentive and supportive throughout. Any questions we have needed answering she has gotten back to us promptly, on our viewing she was super friendly and really informative. We are glad we have had someone like Chantelle through this journey. Thank you!... Read more
Tenant
16th Nov 2023 (2 years ago)
D Kevis
Chantelle has been a great help during a long rental search! From initial contact about the property, viewing the property and going through application process, she has been quick to respond and extremely helpful. Thank you!... Read more
Tenant
15th Nov 2023 (2 years ago)
J M
Such an easy and painless experience ! I had horrible experience with letting agencies before . Definitely came into my letting journey unsure of what to expect . I was surprised how friendly and professional everyone were especially my agent Zac. He was exceptional when it came to answering any of my questions . In addition, the whole process was so easy ! Thank you Morgine James !... Read more
Tenant
15th Nov 2023 (2 years ago)
M Leal
Had a great experience with the Lettings agency. The agent who showed me the property and managed my application (named Chantelle) was very patient and quick to answer all of the questions I had, and very kind through each step of the way. Process went smoothly and very easy to go through step by step with their online application. Would recommend.... Read more
Tenant
9th Nov 2023 (2 years ago)
Tracey
We would like to thank all of the Moginie James team for there their help and professionalism in finding our new tenants. They made the whole process very easy.... Read more
Landlord
15th Oct 2023 (2 years ago)
C Woodman
Great experience with Moginie James. Chantelle was really helpful and the agency is really thorough and professional. Chantelle’s communication was great and her accommodating approach towards viewing times and my unsociable working hours was refreshing (and unusual in comparison to other letting agents in the area!). Would highly recommend!... Read more
10th Oct 2023 (2 years ago)
V Eaton
I would highly recommend. The team at MG were fantastic. Issues address quickly, great communication, supportive and helpful. I couldn't have asked for more.... Read more
7th Oct 2023 (2 years ago)
V Vaughan
We had a fantastic experience with Moginie James for our recent house purchase. From our first viewing to collecting the keys, nothing was too much trouble. Would highly recommend. Thank you to the Pontcanna office team!... Read more
Buyer
20th Sep 2023 (2 years ago)
G Mirzayeva
Super nice service from Chantelle Baldwin - easy viewing and great communication throughout. A pleasure to deal with! I can't recommend her enough.... Read more
16th Sep 2023 (2 years ago)
A F
We had a very smooth and speedy experience renting our new property with Moginie James. Chantelle was great at making sure everything was in place for us and was lovely to speak to in general! Would recommend and have nothing bad to say :)... Read more
Tenant
16th Aug 2023 (2 years ago)
M b
Very professional , helpful staff.... Read more
24th Jul 2023 (2 years ago)
T Roberts
Recently rented a house through this office. We dealt with Chantelle who was very helpful and we felt that she was in our corner. The whole process of signing for the house was very easy and we were able to move in within two weeks. We want to thank Chantelle for helping us as much as she did. We're very grateful!... Read more
Tenant
17th Jul 2023 (2 years ago)
J Byron
The Moginie James team, and Jess Rigby in particular, were very helpful in getting my wife and I situated in the right letting quickly. We were able to get all of the paperwork and checks completed swiftly so we can get the keys and move in.
Definitely would be interested in working with the Moginie James team in the future if we need another letting or a new home.
Thanks again Jess and team!... Read more
Tenant
9th Jun 2023 (2 years ago)
J Thomas
One of the best professional letting agencies so far. Special thanks to Chantelle, who helped us from the start of the process until the end. Moginie James manages the property very well and quickly responds to repair requests as well.... Read more
Landlord
8th Jun 2023 (2 years ago)
Z Coleman
super lovely bunch - easy viewing, quick turnaround registering flat interest and great communication since the initial viewing right through to move in date! couldn’t recommend the Pontcanna branch enough - they are a great group, very helpful. many thanks to Chantelle, Seirian and Jessica :)... Read more
Tenant
4th Jun 2023 (2 years ago)
L Hiorns
Just wanted to extend my thanks to Michelle, Neil and the whole Moginie James team for getting this done. I really appreciate your patience and dedication to making sure everything went as smoothly as it could have.... Read more
11th Apr 2023 (2 years ago)
S Evans
Always helpful very good experience would recommend them thanks... Read more
31st Mar 2023 (2 years ago)
M Leahy
Sold first viewing in 4 days. Excellant professional and friendly 5 star service. Chris does excellent photos and Claire has fantastic sales person skills. Thank you guys.... Read more
Seller
31st Mar 2023 (2 years ago)
S Ball
From first reaching out to them to after I moved in everybody at Moginie James has been fantastic. Quick to respond, super helpful and really friendly.
Special mention to Jess R who was not only a pleasure to deal with throughout but also made a point of checking in with me after I'd moved in. I really appreciated the personal touch.... Read more
Tenant
20th Mar 2023 (2 years ago)
D Emyr
The service of letting my house out through Moginie James was excellent! They were professional from start to finish and so pleasant and considerate with it. Top marks indeed. Diolch yn fawr iawn.... Read more
Landlord
8th Mar 2023 (3 years ago)
J Tasi
Had an awesome experience being supported by the awesome Jess Rigby with the property negotiations, up to the minute communications from the beginning till moving in as it was a longish process. Jess was also flexible and did fit me in at short notice and followed everything we discussed.
Thank You Jess for your professionalism.... Read more
Tenant
23rd Feb 2023 (3 years ago)
H Bracher
Chantelle from MJ in Pontcanna has been absolutely incredible from the very beginning. We had initially enquired about another property but it had gone off the market that very day. Chantelle promptly called to let me know and to inform me of another property that could interest us and that actually turned out to be the house we're moving into this month! Without her, we wouldn't have the house and are extremely grateful, and very very excited. We've had issues with landlords and letting agents in the past who have let us down so this has been a truly refreshing change of pace. I met Chantelle at the property for the viewing (after an email AND text confirmation which was very helpful) and was shown around, had all my questions answered and called us the very next day to let us know we had secured the house. I only have great things to say about my experience and that's all down to Chantelle. Thank you very much indeed! :)... Read more
Tenant
11th Feb 2023 (3 years ago)
G Jones
Outstanding friendly service from Chris Neil and the team during our house sale. Nothing was too much trouble. Despite the cooling in the property market they still managed to get us plenty of viewings leading to a successful sale. A pleasure to deal with.... Read more
Seller
7th Jan 2023 (3 years ago)
L Mitrea
Michelle has been amazing and helpful, and my purchase was unsuccessful despite her titanic efforts. Wish you all the best.... Read more
Buyer
30th Nov 2022 (3 years ago)
A Westmoreland
Great service by all, but in particular Neil in sales and the amazing Michelle in sales progression. So personable, thorough and professional.
Michelle has been so great in this process and I wouldn't hesitate to use Moginie James again.... Read more
16th Nov 2022 (3 years ago)
P Steelant
I worked with Moginie James Pontcanna to sell the house in Pontcanna. The team was very professional, always on stand-by and very good in giving sound advice in what was sometimes a difficult trajectory towards the completion of the sale. I especially appreciated the ability of Neil to show the different options, be a calm anchor point and keep me focused on the important issues. All in all a very good experience and a big thank you to the team.... Read more
Seller
30th Oct 2022 (3 years ago)
F Kh
Moginie James provided excellent and efficient service. Michelle gives genuine advice in my best interest even though it might create more work for herself, so you know she is honest, patient and reliable. So a special thanks to Michelle from Poncanna for helping me navigate buying a property.
Also special thanks to Serian for managing to have all the paperwork and admin sorted out for me so quickly and explaining the process along the way, keeping me in the loop!... Read more
Buyer
24th Oct 2022 (3 years ago)
P Richards
From the first meeting with Chris at my Mum and dad's Property he was approachable and listened to me as I did him on his sound advice. Clare and Neil at the Pontcanna office were always polite, informative, and experienced .
Anharad with the Progression team was positive, very experienced in my view and again had the ability to listen to me the client. Michelle who I have had the pleasure of communicating with during this last few days. Have completed the sale without any problems st all.
I have no hesitation in recommending this Company.... Read more
Seller
20th Oct 2022 (3 years ago)
S sodiq
It’s such a wonderful experience getting our accommodation through Moginie James, my wife and myself just move into the Uk and getting a good home is always of the utmost importance to us, they’re very helpful during and after the course of the letting agreement. They have a very great and wonderful lettings negotiator in Chantelle Baldwin, she’s very proactive, professional and detailed. She’s of big help to us. I’ll greatly recommend this agency to any prospective immigrant coming to the UK.... Read more
Landlord
17th Oct 2022 (3 years ago)
It's quite a fascinating and wonderful experience getting my accommodation with Moginie James, they're very professional, detailed and very helpful during the process of getting all the paperwork sorted and before the move in date. I will greatly recommend this wonderful agency.... Read more
Tenant
15th Oct 2022 (3 years ago)
mennajonesss
Chantelle has been absolutely amazing in helping with the rental process of my friend and I flat. She has been reliable, friendly and informative throughout the process. She has been polite every time I have emailed or called, nothing is ever too much!
Thank you Chantelle!... Read more
Tenant
13th Oct 2022 (3 years ago)
T Pendry
I can’t recommend Chantelle at Pontcanna highly enough. Professional and extremely helpful throughout.... Read more
6th Oct 2022 (3 years ago)
S Sell
Spoke with Chantelle at the Pontcanna Branch about a lettings enquiry. Lovely lady very professional and efficient.... Read more
Landlord
6th Oct 2022 (3 years ago)
G Edwards
Great customer experience and in particular from Chantelle. Not sure yet if we will be letting from this company, but either way I highly recommend them. Has been easy to get in touch and they have explained all the processes very clearly and transparently.... Read more
9th Sep 2022 (3 years ago)
P Milinczuk
Chris, Michelle and the whole team at Moginie James were fantastic throughout the whole sale process. Easily contactable, friendly and on the ball. Professional and went above and beyond to help the process go as smoothly as possible. Thanks for all your help!... Read more
Seller
3rd Sep 2022 (3 years ago)
A Hoy
We have lived in Cardiff for 26 years and decided to downsize this year. We were referred to Moginie James by a friend.
Its a big step to downsize, so you need a team you can trust.
Moginie James from first contact to completion, were exceptionally professional.
Communication was clear precise and frequent.
I would like to comment particularly on the quality of service from Michelle lloyd and Neil Jones - Great Job!... Read more
Seller
2nd Sep 2022 (3 years ago)
D Donnelly
I rented property from pontcanna office in May. In that time .I have spoken to ladies in office few small issues . I have found them to be very professional .and polite very helpful. Messaged Charlotte yesterday regarding issue in flat. She responded straight away listened to my issue dealt with it immediately to the point issue was resolved this morning. Fantastic service from a great team . I would recommend using these agents for your selling renting needs .... Read more
Tenant
1st Sep 2022 (3 years ago)
T Bromley
Chris, Neil and Claire have been absolutely brilliant with both the sale and purchase of a property for me. They frequently went out of their way and had a very personal approach to finding me the perfect property, off-market. When it was tricky they were always reassuring and even happy to help me outside of office hours. Very nice people doing great work, highly recommend!... Read more
Seller
31st Aug 2022 (3 years ago)
A Nair
Jane, Chantelle and Seirian are extremely professional and very responsive to our queries. As first time renters, we are very anxious about the process but they keep us updated throughout the process. We are lucky to have snagged such a great property at this time. Very pleased with their service and would recommend them, even for international students. Will update when the process is complete.... Read more
Tenant
27th Aug 2022 (3 years ago)
M Gib
I had an awful experience with Moginie James as a tenant. They wanted to claim for my full deposit, I stood my ground and refused the offers as I felt the agent was being unreasonable. I went through the DPS scheme and received my full deposit back. The service I received from Moginie James was subpar, noting getting wrong emails not intended for myself, they also admitted to delaying the process through the DPS in hopes I would change my mind. Emails received from Moginie James were littered with mistakes and they failed to provide any receipts or proof for their deposit deductions. I would caution anyone thinking of going to Moginie James, as in my opinion the service they provided was highly unprofessional.... Read more
Tenant
21st Jul 2022 (3 years ago)
B Adair
Friendly and open door kind of policy. They did all they could to make the purchase of our house went smoothly... Read more
Buyer
13th Jul 2022 (3 years ago)
S Emery
Seirian, Jane, and Rhys at the Moginie James Pontcanna offices have all been brilliantly helpful, responding quickly and communicating clearly; they always answer my emails and questions patiently, even when I send several a day, as I sometimes need to. I highly value and recommend the letting and estate agent company.... Read more
Landlord
11th Jul 2022 (3 years ago)
C Demir
Strongly recommended. Especially huge thanks to Seirian and Jane! They were very professional, responsive and friendly. I was a little bit stressed as I was new to the UK and it was my first rental. They made sure everything goes smoothly.... Read more
Tenant
1st Jul 2022 (3 years ago)
L Maxwell
This is my first experience with Moginie James, and I am thoroughly impressed. I had been looking to move for a while, with no luck, so decided to go into the Pontcanna branch. I was greeted by Seirian who was able to show me a property about to come on to the market and book a viewing with Jane. Luckily, we were successful with our application and now have a beautiful new house!
The whole process from start to finish has been stress free and relaxed. Seirian and Jane are extremely helpful, prompt with their responses to emails, accommodating, friendly and professional.
My partner and I would like to thank you for all of your help and the thoughtful welcome box and card. This standard of detail and customer care are what sets Moginie James apart from the rest. Thank you all so much for making this an enjoyable experience.... Read more
Tenant
30th Jun 2022 (3 years ago)
T Mott
A huge thank you to Seirian and Jane for their amazing service and assistance. They have made the experience of moving to Cardiff as close to stress-free as possible and have been nothing short of fantastic to work with! Thank you for everything!... Read more
22nd Jun 2022 (3 years ago)
B Griffiths
Jane and Seririan were fantastic throughout the entire transaction. They were professional, easy to contact and kept me closely updated. The process at Moginie James was well organised and professional, it certainly seems that MJ are the higher tier of estate agents in Cardiff. I will admit, I found the third party referencing agent difficult, but MJ helped me through the issues with this. I'd use again, thanks.... Read more
21st Jun 2022 (3 years ago)
J Geraint
A great experience working with the team at Moginie James. Thoroughly professional, comprehensive in their market knowledge, courteous, clear, quick and a model of business integrity, they achieved a price for our property beyond our best expectations. Special thanks to the wonderful Claire-Marie Woodruff who *knows* how to sell a house.... Read more
Seller
28th Apr 2022 (3 years ago)
We were very pleased with the professional and personal service we have received during the sale of our property... Read more
Seller
19th Apr 2022 (3 years ago)
Aled
Excellent experience using Moginie James. Clear communication and kept us informed throughout the process. Managed to sell my house quickly and grateful for the hard work Neil and the team did to turn everything around so efficiently.... Read more
Seller
23rd Mar 2022 (3 years ago)
L Li

I had move in to new property for nearly two months. I am happy about all the service they provided before I move in to the new property, and I would say it defiantly match with the current 4.7 Google review scores. BUT, after I move in the property, I was switched to property manager to deal with any maintain issues, and they do not response email at all!!! I am very disappointed with the property manager.
I email them the Inventory document to report some minor issues, they did not response. I told them they gave me the wrong key for my mailbox, not responses either. Then I have to called them, they ask me to report via their system, which claim that everything will be addressed within maximum one month. And still, hear nothing from them. I call them again to discuss about the key issues, they said they will contact the landlord to sort it out. But after 11dyas so far still not responded anything. And that is based on the fact that I talk to them about the key issues for nearly one month and half!
I have move in to new property for nearly two months, and I can't open my mailbox properly. I believe It is not an urgent issues, but it made me super mad as they DID NOT response any emails!!! So I can only score 3 stars as the service quality drop before and after.
????????????????????????????????????????????? 4.7 ????????????????????????????????????????????????????????????????????
?????????????????????????????????????????????????????????????????????????????????????????????????? ???????????????????????????????????????????????????????????????????????? 11 ???????????????????????????????????
???????????????????????????????????????????????????????????????????????3?????????????????????????????????????
(Translated by Google)
I had move in to new property for nearly two months. I am happy about all the service they provided before I move in to the new property, and I would say it defiantly match with the current 4.7 Google review scores. BUT, after I move in the property, I was switched to property manager to deal with any maintain issues, and they do not respond email at all!!! I am very disappointed with the property manager.
I email them the Inventory document to report some minor issues, they did not response. I told them they gave me the wrong key for my mailbox, not responses either. Then I have to called them, they ask me to report via their system, which claim that everything will be addressed within maximum one month. And still, hear nothing from them. I call them again to discuss about the key issues, they said they will contact the landlord to sort it out. responded anything. And that is based on the fact that I talk to them about the key issues for nearly one month and half!
I have move in to new property for nearly two months, and I can't open my mailbox properly. I believe It is not an urgent issues, but it made me super mad as they DID NOT response any emails!!! So I can only score 3 stars as the service quality drop before and after.
I have moved into a new house for almost two months. I am happy with all the service they provided before I moved into the new property and I would say it matches the current 4.7 google review score. However, after I moved into the property, I was told that I needed to contact the property manager for any maintenance issues, I was very disappointed with the property manager as they didn't respond to emails at all! ! !
I emailed them the manifest file to report some glitch and they didn't respond. I told them they had given me the wrong mailbox key and no reply. Then I had to call them and on the phone they asked me to report the problem through their system and the system website said everything would be resolved within a month max. However, from the beginning to the end, I did not get a reply from them. I called them again to discuss the key issue and they said they would contact the landlord to resolve it. But it has been another 11 days and still no response. And it's been almost a month and a half since I first asked this question! !
It has been almost two months since I moved into the new house, and the mailbox cannot be opened. I'm sure it's not an urgent issue but to my great disappointment they didn't respond to any emails! Comparing the service gap before and after, and considering it comprehensively, I think I can only give a 3-point rating! And I think there's a good chance they won't be able to fix my mailbox key issue after I've lived there for a year!... Read more
Tenant
21st Mar 2022 (3 years ago)
N Boardman
I have been letting in Cardiff for eight years, first as a student, now as a professional. I have had mixed experiences, mostly positive, when renting in Cardiff. This is my first time letting with Moginie James - I had heard good things about their company, and the quality of the properties that they advertised caught my attention on Rightmove. I spoke with Rhys in the Pontcanna branch about a property that seemed perfect for me and Rhys made the process so easy, I couldn’t believe it. Every email was answered immediately, he called about my application when he said he would and has been nothing but clear and upfront about the whole process. I feel completely at ease renting with Moginie James thanks to this experience and I would recommend them to anyone, without hesitation.... Read more
Tenant
18th Mar 2022 (4 years ago)
J Steer
Supported by Jane to find and rent a property in Canton. Could not recommend enough - so friendly and helpful!... Read more
Tenant
21st Feb 2022 (4 years ago)
H Coffin
Well done to Claire and Neil for all your hard work - I always appreciated your text updates immediately after the viewing. You are extremely professional and friendly.... Read more
18th Feb 2022 (4 years ago)
D thomas
I recently made the move to Cardiff from London and stumbled across a few problems on the way which caused me to be late to pick the keys up. Jane stayed beyond the office opening times to ensure I could enter the property. Very professional from beginning to end. Great work and thank you
To add to the above, I have just had an offer accepted to buy a property through Moginie James, in the same Pontcanna office (1 year after my let). Claire-Marie Woodruff was wonderful to deal with, and she's the main reason the vendor chose my offer, so they could rely on a smooth process with Claire at the helm.
For the company to assist with two separate moves on both sales and lettings is quite something. Well done ????... Read more
Seller
7th Feb 2022 (4 years ago)
J Chung
Experienced a hard time from the beginning because of miscommunication, yet it turned out to be a good journey in our renting experience.
The house we moved in is clean and tidy, and we will take extra care to keep it as clean as it is.
Special thanks to Seirian and Jane for the great work. Deeply appreciated.... Read more
Tenant
1st Feb 2022 (4 years ago)
J Stephens
Recently dealt with Moginie James Pontcanna branch in securing a rental property. The process couldn't have been easier thanks to the friendly and helpful staff there dealing with my application and especially to Jane who was instrumental in guiding me through the process which eventually led to me securing the property.... Read more
Tenant
31st Jan 2022 (4 years ago)
L Hone
I highly recommend moginie James.
Wonderful service from Jane Emmans
And a special mention to Rhys Vaughan who has been an absolute hero in finding me a property in the space of 2 days !
Much appreciated... Read more
Buyer
26th Jan 2022 (4 years ago)
L Jones
(Translated by Google) Good experience. Many thanks to Liz and the crew for the help with the process of buying a house.
(Original)
Profiad da. Diolch yn fawr i Liz a'r criw am yr help gyda'r broses o brynu ty.... Read more
21st Jan 2022 (4 years ago)
J Vale
Neil Jones at your Cardiff Office helped sell my apartment for a great price and gave me good consistent advice from the start.He is most likeable and always available.His whole team were very professional throughout the process and made me feel looked after at all times.He has a great knowledge of the processes and current buying climate and both Neil and Claire tried their utmost to get me the best price.Very impressed and would happily recommend in an instant.Thankyou Neil great service with a smile.Cheers Jonathan... Read more
Seller
17th Jan 2022 (4 years ago)
S Trucchi
!!! AVOID MOGINIE JAMES IF YOU CAN !!!
We had a terrible experience with this agency, as tenants. They are very unprofessional!!
The agency never took care of our requests, concerning a damaged gutter (a waterfall on our doorstep), broken lights in the bathroom (we had a dark bathroom for months) and scaffoldings, which remained in place for more than 2 months after the end of planned roof replacing. We sent the agency about 20 emails, but the staff replied only a few times with short/meaningless responses. The agency probably never informed the landlord about the issues we experienced.
Just to clarify, at the end of tenancy the landlord thanked us for being good and respectful tenants.... Read more
Tenant
6th Dec 2021 (4 years ago)
M Lee
Great Service, Fast Response, and very helpful. Thanks a lot to Seirian and the team.... Read more
27th Nov 2021 (4 years ago)
J Stevens
The team is exceptional and I couldn’t recommend them enough. They are super helpful and their professionalism is making the process of selling a property far less stressful! Thanks Team Pontcanna!... Read more
Seller
8th Nov 2021 (4 years ago)
D De
It has been almost 1 and half month after I checked out, till now haven't got my security deposit back, while living in the property they were quite good in responding, now the real face of them is coming out, #moginiejames #rentaldeposit #tds... Read more
Tenant
3rd Oct 2021 (4 years ago)
C Thomas
Moginie James offers one of the best Welsh language services in Cardiff, which is why I chose them. Of course, there's room for improvement, such as offering a professional translation themselves, but I received excellent service from Liz, who speaks Welsh. Neil and Claire also had wonderfully positive attitudes to the whole process, which I really appreciated. Diolch yn fawr iawn. Gwasanaeth ardderchog.... Read more
30th Sep 2021 (4 years ago)
B Salih
Friendly, efficient and professional company. A girl Olivia in the Pontcanna office, Wales was particularly caring and attentive.... Read more
17th Sep 2021 (4 years ago)
J Mussa
Really good service. From Jane specificay. Only person I had a positive experience withof this company... Read more
3rd Sep 2021 (4 years ago)
G John
Our experience with Moginie James estate Agents has made the experience of selling our house relatively easy and pleasant. Chris Wheten provided an efficient and professional service.
He visited and provided a valuation, arranged photographs and a video for marketing purposes and oversaw the viewing and selling process.
He constantly gave good advice and support and responded promptly to all our enquiries in a kind and friendly manner.
I would not hesitate to recommend this firm to anyone needing to sell their home.... Read more
Seller
23rd Aug 2021 (4 years ago)
M Williams
Great estate agents! Everyone is really friendly and helpful which really made the moving experience less stressful.... Read more
14th Aug 2021 (4 years ago)
J Davies
Moginie James found me tenants for my property in a very short time and at a rent which exceeded my expectations. Jane was very professional throughout.... Read more
Landlord
11th Aug 2021 (4 years ago)
Tumi
Extremely happy with the service, I couldn't recommend the agency enough. The staff are friendly, patient and helpful every step of the way. I was assisted by Olivia whose knowledgeable about her job, she was able to sort out any difficulties I faced through the approval stages whilst keeping me updated. Anyone looking to move to Cardiff I suggest giving Moginie James a call first :)... Read more
5th Aug 2021 (4 years ago)
E Allwright
The Moginie James staff offer a very personal service. They're always responsive and honest / open. I would heartily recommend them, especially if you're new to the area.... Read more
27th Jul 2021 (4 years ago)
J Anderson
Jane has been extremely helpful to us as we live in Nottingham and starting a new life in Cardiff. Questions have been answered, queries dealt with all professionally and promptly. In fact all of the staff at the Pontcanna branch are lovely and helpful. They have made the process of getting organised so easy. Thank you to all of you !... Read more
27th Jul 2021 (4 years ago)
R Davies
Deal with property management team Natalie, Jessica & Bradley on a frequent basis. Very professional and responsive. Great pleasure.... Read more
Landlord
22nd Jul 2021 (4 years ago)
S Young
I've bought two properties with Moginie James over the past few years and on both occasions they have been a pleasure to deal with. Claire helped get our offer accepted quickly and the progression team were great at keeping me updated. I can tell they were really keen to keep the sale moving and keep the seller happy too. Thanks too to Jane in the Pontcanna office for going the extra mile when giving us our keys and welcome pack and always being super friendly when we pass the office with our dog!... Read more
Buyer
14th Jul 2021 (4 years ago)
V Croft
Just to say that the service we had from Moginie James was great, from sales to sales progression they supported us right through the process, always available to advise and guide. Very, very happy with the whole team.... Read more
Seller
14th Jul 2021 (4 years ago)
S sa
Thank you, you were so kind to me, I really liked your efforts to find the right home for me ????????... Read more
10th Jul 2021 (4 years ago)
M Tsang
We have been using Moginie James to let our properties since 2016 and they have always provided a professional and efficient service. Most recently we have been dealing with Olivia and within a space of a few weeks she has managed to rent 3 of our properties. Olivia was always on hand to answer any queries quickly and offered at all times a friendly and professional manner.... Read more
Landlord
6th Jul 2021 (4 years ago)
Z Bello
My husband and I had a really good experience renting our new place through Moginie James and it's been my best so far. They truly offer the exceptional service and process that gives you peace of mind. Our contact, Olivia was really helpful, supportive and patient throughout the process. I definitely recommend their services for sales and lettings.... Read more
Tenant
3rd Jul 2021 (4 years ago)
F Cassel-Delavois
Morginie James were immensely helpful during our 1st time buying process, Liz and Claire were always very thorough and patient with us.... Read more
Buyer
29th Jun 2021 (4 years ago)
E David
Had a great interaction with Amy from Moginie James on 18/6/21. Despite initially not having been involved in our tenancy application, she covered for a colleague on leave- responding quickly to my initial email via phone call and sending over the documentation we needed to complete in order to secure an in demand rental property. Thanks!... Read more
Tenant
19th Jun 2021 (4 years ago)
Amy at the Pontcanna branch delivered an outstanding service through such trying times.
During a time of such uncertainty when Covid impacted the rental market, Amy worked relentlessly to source at what this time was an almost impossible delivery.
However… her persistence & tenacity came through to deliver against all odds the most efficient letting service I have experienced and provided me with a dream letting!!
Thank you Amy & will be sure to have you on speed dial ready for number two!!
Thanks a bunch ????... Read more
Tenant
18th Jun 2021 (4 years ago)
M neely
My wife and I recently sold our home in Canton with Moginie James and can not speak highly enough of the service we recieved. The entire team - particularly Chris Wheten - were incredibly professional, responsive and efficient and worked to secure a fantastic price for our property. Can't recommend them enough.... Read more
Seller
10th Jun 2021 (4 years ago)
R Elias
(Translated by Google) Very happy with how easy the process of selling our house with Moginie James was. Especially Liz Allen and Chris Wheten who helped me throughout the process, any questions I had they were always more than ready to answer the phone and help. Peace of mind in what is usually a stressful situation.
(Original)
Hapus iawn gyda sit mor rhwydd oedd y broses o gwerthu ty ni efo Moginie James. Yn anwedig Liz Allen a Chris Wheten a wnaeth helpu fi trwy gydol y broses, unrhyw cwestiynau oedd genaf on nhw’n wastad mwy na barod I ateb y ffon a helpu. Tawelwch meddwl mewn sefyllfa sydd fel arfer yn llawn straen.... Read more
Seller
9th Jun 2021 (4 years ago)
E Feeley
This estate agents is one of the best, the Branch Manager Neil is very helpful and always very reliable. i would recommend!... Read more
9th Jun 2021 (4 years ago)
C Bowden
I am thrilled with the service from Moginie James. Within 3 weeks of meeting with Neil Jones, I’ve agreed a sale and am waiting for my sold sign to arrive! Thanks so much to Neil and the team - would thoroughly recommend!... Read more
Seller
8th Jun 2021 (4 years ago)
H Calow
They were really kind and helpful. Always responded as soon as possible. Went out of their way to let the delivery men in with my new sofa and gave me a lovely welcome box when I picked up my keys!... Read more
Tenant
8th Jun 2021 (4 years ago)
D Cynan
Highly efficient and professional service from beginning to end. Quick responses and friendly staff. They made the whole experience a stress free one and we’re very grateful, would highly recommend. A very special touch was to be given a gift box on our completion day. Diolch yn fawr... Read more
7th Jun 2021 (4 years ago)
A Burden
So far, a very easy and quick moving process-everything organised within a week of my offer! Amy in particular was very easy to get in touch with and answered all my questions clearly and quickly. Would highly recommend!... Read more
Buyer
7th Jun 2021 (4 years ago)
R Lesauteur
Very slow in adding pictures of property, something like 10 days, which is disappointing... Read more
2nd Jun 2021 (4 years ago)
P Wallace
The staff are helpful and prompt at responding to queries and the overall service during my tenancy was very professional indeed.... Read more
Tenant
19th May 2021 (4 years ago)
A Hart
My first positive experience with a letting agency!
Jane was professional, courteous and responsive to all my enquiries - made for an easy move.
Thanks again... Read more
Tenant
30th Apr 2021 (4 years ago)
K Jones
We are long-standing customers of Moginie James having bought a house with them, sold a house with them and trusted them over the past 15 years with both rental properties . After a difficult year with one rental property,
throughout which Natalie was a constant source of information and advice we asked Moginie James to market the property for rental again . Within two days it was let . Thank you once again Martine and the team for your constant professionalism and swift response . We can’t commend you highly enough .... Read more
Landlord
28th Apr 2021 (4 years ago)
A Davies
I like working with M.J. Lettings Team. They are approachable and communicative, and from my perspective, provide regular briefings on various stages of Tenant Find. But importantly, assist with addressing issues should they arise.... Read more
Landlord
20th Mar 2021 (4 years ago)
C Jones
We struggled over several months to get our property in Cardiff Bay effectively promoted with the manager John O’Connor at the Pontcanna branch; we experienced a great many unnecessary problems and pitfalls along the way. We had used Moginie James as our agent some years ago and recalled the excellent quality of service we received from the manager we dealt with at that time - Ms Martine Harris. We approached her directly - and from that point onwards the service we have received from this branch has been of the highest quality and as seamless as it has been previously. Martine is a great asset to the Moginie James company and an exemplar in the provision of a highly professional customer service.... Read more
Seller
19th Mar 2021 (4 years ago)
A Steffan
Amazing agency! Very helpful and genuine. Would highly recommend:)... Read more
27th Feb 2021 (5 years ago)
J Robinson
So professional and efficient. Cat was particularly great and made what can be a stressful occasion feel much easier! Many Thanks... Read more
18th Feb 2021 (5 years ago)
G Parri
We had an offer for our flat less than a week after putting it on the market so very happy.... Read more
Seller
20th Jan 2021 (5 years ago)
S Harvey
Claire so helpful... Read more
23rd Dec 2020 (5 years ago)
K Radovic
OMG. Sold in 6 days. Claire and Chris and all the staff at the Pontcanna office are professional, courteous, and excellent at what they do..
I cannot recomend then highly enough.... Read more
Seller
19th Dec 2020 (5 years ago)
M Ford
Moginie James are a friendly and professional estate agents. We first contacted them with the intention to let our flat, but when that fell through they were absolutely fine about it and kept us on their books anyway. A year later we wanted to sell and went back to them. They sold our flat above asking price, and were friendly, helpful, consistent and reliable throughout, and always had the time to chat and resolve any issues I was having. A brilliant service from an excellent company, I would definitely do business with them again and would recommend them above any other estate agents I have worked with.... Read more
Seller
4th Dec 2020 (5 years ago)
D vrecko
Great communication, quick response, viewing sorted on first call. Well done guys. That's professional. Thank you... Read more
15th Sep 2020 (5 years ago)
Fay
really helpful even if you usually use a different branch, always happy to help tenants if they can... Read more
Tenant
6th Sep 2020 (5 years ago)
C Williams
Very friendly staff. A bit of a communication problem at the start (wasn’t responded to when I first put an offer in), but once Cat took over the communication side of things everything ran smoothly their end. Happy with the process so far and they’ve put me at ease with everything since I’m a first time buyer :)... Read more
Buyer
24th Aug 2020 (5 years ago)
C Richmond
There were a few problems at the start with the writing of the property description and details. The writing had not been checked through properly, twice. It was badly written and grammatically poor. I think a strong first impression to a potential buyer is paramount, so I was disappointed. I ended up editing it myself and working with the branch manager to put it right. She went through it with me on the phone.
So a slow start, but the rest was good. Cat was fantastic at communicating and keeping in touch over the Covid-19 lockdown. She dealt with my nerves in a very reassuring manner.
Chris, the valuer, was so friendly and helpful and I appreciated Michelle's work to push the sale through to completion at the end.
Overall, I would recommend the Pontcanna, Cardiff, branch. As a company, they need to be on top of their written work.... Read more
Seller
17th Aug 2020 (5 years ago)
J Green
The team at Moginie James were great with our property search. They were very responsive, helpful and it was a lovely experience viewing properties with them!... Read more
23rd Jul 2020 (5 years ago)
C M
I was hesitant to approach another letting agent after having weeks of terrible interactions with ones around Cardiff when trying to rent a flat with my partner. However, Amy Thomas from Moginie James was amazing, prompt with responses (unlike others where it was like drawing blood from a stone to get a reply) and very on top of things. Would not hesitate to recommend for finding a rental property.... Read more
Tenant
23rd Jul 2020 (5 years ago)
D Liddiard
We wouldn’t hesitate to recommend Moginie James Pontcanna. From Chris our initial sales contact through the negotiation and sales progression teams they have professional and knowledgeable staff who were able to help and reassure us during the process. We were moving through the lockdown period which was especially challenging and protracted but Office Manager Cat was on hand to make sure we completed successfully. A great job and thanks to all.... Read more
Seller
10th Jul 2020 (5 years ago)
D Fairweather
Contacted the wonderful estate agents at Moginie James and moved into the property within a fortnight. It was a smooth and easy process, and the professional employees were super quick in their responses and getting things organised. The best renting experience we’ve had to date!... Read more
Tenant
2nd Jul 2020 (5 years ago)
C Bullock
Joanne was extremely helpful the whole way through. No question was too much bother. Would suggest Mognie James to friends who are looking to move.... Read more
2nd Jul 2020 (5 years ago)
Cat and the team at Moginie James have been amazing- on the run up and throughout Covid-19 lockdown, keeping in regular contact and being generous with their advice and shimmying things on when all seemed too quiet. Cat, especially, has regularly gone above and beyond in her work and I couldn’t appreciate that any more rh am I do. It can be a stressy time, selling & buying. She’s been ace.... Read more
Seller
14th Jun 2020 (5 years ago)
A faria
Just wanted to leave some feedback regarding Natalie Thomas in maintenance: I get excellent customer service and support from her. Always attentive, pays attention to detail, and prompt to reply. A real asset to this company!... Read more
1st Apr 2020 (5 years ago)
K Ashton
Outstanding service from a lovely team. Thanks so much for helping us to move to our dream home!... Read more
Buyer
28th Mar 2020 (5 years ago)
J Clarke
A very supportive and considerate service. Cat Sollis in particular was helpful, sympathetic and clear in her communication.... Read more
27th Mar 2020 (5 years ago)
A henderson
I wasn’t even going to approach a fourth agent for a valuation of my property but a neighbour recommended Moginie James SO highly, I did. That was the first stroke of good fortune. The second soon followed with an offer on my house for a price I was very happy with within a week. The third came when I needed to find a tenant urgently for a flat I own which was vacated at very short notice- again, Moginie James came up trumps- taken by the first to view it and again turned around within the same week as the house. On top of all that, they are a thoroughly lovely bunch of people, not something you often hear of their breed ????.... Read more
Seller
23rd Mar 2020 (5 years ago)
L Higgins
Really helpful, proactive and professional. Would definitely use again... Read more
20th Mar 2020 (5 years ago)
H-JHBROWN
Very helpful- diolch.... Read more
14th Mar 2020 (6 years ago)
M Parry
Midway through selling our home and the service so far has been really good. Regular updates letting us know where we are and very reassuring.
Diolch yn fawr... Read more
Seller
13th Mar 2020 (6 years ago)
P Norris
Been in some sort of business with these guys for 5 years + now. Always been professional, on hand when needing something, knowledgeable and friendly. I've let, bought/sold and each department has been great. Special shout out to Claire, Liz and Cat for all your help over the years.... Read more
8th Mar 2020 (6 years ago)
H Yang
This was the best rental experience. Jamie (Lettings Negotiator) very professionally and kindly described the situation of the property and impressed me and my parents. It only took less than a week from watching to renting.
Joanne (Property Manager) has been providing considerate services, especially when the contract was finally signed, all the information was clear and neatly prepared for us, which surprised me.
I highly recommend Moginie James as your first choice for real estate services. PS: Jamie is a very charming and international gentleman rental representative. Professional knowledge makes you a great enjoyment when visiting the property; of course, if you are lucky enough to have Joanne to assist you with the rental process, all you need to do is relax And sign because she has done everything for you.... Read more
Tenant
2nd Mar 2020 (6 years ago)
S Vasileva
The agency is very professional and it brings amazing service!! Once you are in their hands, you don't need to worry about anything else coming. They are extremely polite and kind and always at your disaposal. I highly recommend Moginie James as your experience will be easy and professionally done!!... Read more
22nd Feb 2020 (6 years ago)
T Webb
Professional and friendly service... Read more
17th Feb 2020 (6 years ago)
A Steed
Really helpful and accomodating! Jamie and Joanne were lovely, many thanks!... Read more
4th Feb 2020 (6 years ago)
D Mitchell
A first class service from a very professional team. Head and shoulders above any other estate agents I dealt with in Cardiff in my search for a property to rent. Helpful and informative from the very beginning and I would specifically like to say a personal thank you to Joanne (Property Manager) and Jamie (Lettings Negotiator) for their help and advice.... Read more
Tenant
4th Feb 2020 (6 years ago)
A Lewis
The service we were given from Joanne with our move with moginie James was great was constantly updating us on changes and news regarding the property would highly recommend talking to Joanne with any upcoming issues you're having... Read more
31st Jan 2020 (6 years ago)
A Probert
I can't praise Chris enough for his honest and trustworthy opinion when selling my property. Chris actually sold the property to me, so knowing that he had already had the history on the place and that I'd felt comfortable when I was dealing with him as a potential buyer, it made complete sense to use Moginie James when I came to sell my property. I felt like I was in safe hands throughout the process. I will undoubtedly use Moginie James again in the future. Thank you Chris and the rest of the team at MJ.... Read more
Seller
24th Jan 2020 (6 years ago)
T Rees
Brilliant service from all at Moginie James. From initial inspection to sold in under a week was very impressive. Slick, professional service from Chris, Liz, Claire and all of the team. Very happy customer.... Read more
Seller
23rd Jan 2020 (6 years ago)
S albert
Thanks Moginie James for your help, have been looking for an apartment for a month now and when I found maginie James it took just a week to get an apartment, now am in my new home, Thanks Joan you where so helpful to me.. Thank you... Read more
Tenant
10th Jan 2020 (6 years ago)
M Davies
Helpfull with all my queries and questions. Excellent customer service from Joanne. Helped to ease all my anxieties about moving into my new home.... Read more
12th Dec 2019 (6 years ago)
M davies
M&J found me a tenant for my Pontcanna flat. Jamie & Holly were awesome from start to finish. Kept me updated throughout the process. Would definitely use again. (???)... Read more
Landlord
10th Dec 2019 (6 years ago)
D Sesia
From viewing to renting in just over a week!
The team at Moginie James are fantastic. Claire did a great Job of answering all the question I had about the property even though she had to rush out last minute on a Monday night to show me around!
Jamie was proactive and incredibly efficient gathering all the information and responding to my concerns even though he had to deal with me answering all these questions on a call in the car that had the worst signal.
Joanne wrapped up all my references, documentation and did an incredible job relaying my messages to the landlord. All this meant that the team was able to get me into the house within 10 days before my trip to the USA and I cannot thank them enough!
A big shout out to Joanne and Jamie for answering all fifty of my calls I made to them throughout the week - you guys are great!
I have and will be recommending Moginie James to everyone I know looking to rent in Cardiff :)... Read more
Tenant
2nd Dec 2019 (6 years ago)
G B
Their lettings and management services have been excellent so far and would highly recommend... Read more
Landlord
22nd Nov 2019 (6 years ago)
J Little
Really good and efficient service offered by Moginie James Estate Agents in supporting me to find my rental property. The whole team where really helpful and made the whole process extremely smooth. Thank you... Read more
Tenant
8th Nov 2019 (6 years ago)
K McCraith
Very professional letting agency, the team have made the whole experience very easy. Would definitely recommend.... Read more
Landlord
1st Nov 2019 (6 years ago)
C Nicholson
Extremely helpful and friendly during viewings, and a very simple and quick key collection. Highly recommend using Moginie James if you’re looking for a flat/house in Cardiff.... Read more
10th Oct 2019 (6 years ago)
J Denton
Had a really good experience with Moginie James. The whole process was exceptionally streamlined and to a very high standard. On moving in the property was clean and in good condition and the customer service was excellent.... Read more
Tenant
10th Oct 2019 (6 years ago)
K Sylvester
Joanne was absolutely amazing. We were having a really difficult time arranging the references and the guarantors and then Joanne stepped in and it was like a fairy had appeared and everything was sorted out quickly and efficiently. Thank you Joanne, you have not only been warm and friendly towards us you have helped us through a really difficult procedure and made it so easy. Thank you, Katy & Javi... Read more
Tenant
4th Oct 2019 (6 years ago)
H Humphries
Outstanding service as a buyer looking for properties in the area. Every sales agent was committed to helping us and their knowledge of properties and the area for each house they showed us was extremely helpful. I believe they are THE estate agents to go to for both Buyers and sellers.... Read more
Buyer
22nd Sep 2019 (6 years ago)
I Tomkinson
Professional service with good communications.... Read more
12th Sep 2019 (6 years ago)
M Moran
Awful company. When it came to the deposit they tried deducting for things that we had notified them of being when we moved into the property. So not only did they never bother to fix these issues they had the audacity to attempt to charge us for it.
Oliver Bird who we were dealing with has also come across as condescending and arrogant during the process. When I asked him what their complaint procedure was he was telling me that landlords are entitled to make deductions if the property was no returned in the state given to ourselves in (despite these things being broken when we moved in) and our complaint was to do with the fact they were charging us for things we had reported as broken at the start.
Good luck if you have the misfortune of having to deal with the rental side of Moginie James and make sure you take pictures of absolutely everything but if you have the opportunity to go elsewhere, run a mile.... Read more
Tenant
31st Aug 2019 (6 years ago)
C Sollis
5 star estate agents in Cardiff. The whole team at Pontcanna office was extremely helpful, approachable and guided me every step of the way. Thank you for all of your help and support in what can be such an emotional journey. Would definitely recommend!... Read more
19th Aug 2019 (6 years ago)
T Gordon
I've just sold my home with Moginie James and found them to be worth every penny. They delivered an excellent service from valuation to completion. Every member of staff I dealt with was professional, friendly and very, very helpful. Their valuation of my property proved to be perfectly pitched and their marketing and sales service was enthusiastic throughout. Their after sales service was really impressive too, keeping me informed at each stage, highlighting any potential hiccups, marshalling solicitors at both ends while ensuring the sale stayed on track. I really couldn't recommend them more highly. I did consider using some of the 'no-commission, fee only' agents and I did speak with a few while hunting for the right agent. I can only say I'm glad I went with Moginie James. The service I received could not be bettered. They clearly understand the local property market and how best to deliver for their clients. Peerless.... Read more
Seller
10th Aug 2019 (6 years ago)
J Cloth
Excellent service very informative excellent eye for detail with regards to your property details staff are always very helpful. Any viewing issues were dealt with efficiently and promptly. Would use again... Read more
3rd Aug 2019 (6 years ago)
H O
Efficient, friendly staff who quickly found buyers for my house after initially being let down by time wasters. Highly recommended.... Read more
Seller
30th Jul 2019 (6 years ago)
M Michalski
Highly satisfied with the professional service, well recommended as best estate agent in Cardiff!... Read more
30th Jul 2019 (6 years ago)
K May
Moginie James were fantastic with the sale of our property . Would highly recommend.... Read more
Seller
15th Jul 2019 (6 years ago)
C Evans
Moginie James provided first-class service throughout. They were prompt and efficient, keeping us fully up to date with developments affecting the sale of our property. I recommend without hesitation.... Read more
Seller
3rd Jul 2019 (6 years ago)
C Wilde
We have been really happy with our selling experience with Moginie James. From the initial appointment where a realistic asking price was proposed through to agreeing an offer, the service has been excellent. In particular, Clare Woodruff has provided excellent service and after every viewing, we were updated, without fail, with feedback. We also carried out a viewing with Claire at a property we were interested in purchasing and she was so knowledgeable about the property, it made the viewing so much easier. Her expertise was significantly greater than other Estate Agents in Cardiff we have undertaken viewings with. I would have no hesitation in recommending Claire and Moginie James and would definitely instruct them again in the future. Thank you!... Read more
Seller
18th Jun 2019 (6 years ago)
C Whitehead
The service provided by Moginie James was excellent from start to finish. I appreciated the considered discussion about what price the house should go on the market for, and the friendliness and efficiency of everyone in the office. It was reassuring to know that the Sales Progression Team was chivvying everyone along. I would certainly recommend Moginie James if you're selling a property.... Read more
Seller
17th Jun 2019 (6 years ago)
M Romaine
Excellent, efficient & friendly service. I was kept informed throughout of the progress of the sale. Highly recommended.... Read more
Seller
13th Jun 2019 (6 years ago)
Dionihilo
Shocking organisational skills. Managed to make a pigs ear of rather basic estate agent responsibilities. Have not enjoyed my time using them.... Read more
9th May 2019 (6 years ago)
S Beddoe
They were great! Really looked after us in our house sale and did everything our way, checking in at every stage. Would definitely go with them again, thanks all... Read more
Seller
24th Mar 2019 (6 years ago)
J Roberts
(Translated by Google) Excellent bilingual service from the company, the staff are extremely pleasant and efficient. They were very good at keeping in touch regarding the sale of one property and the purchase of another. It was all made extremely hassle-free and painless. I would recommend them to anyone. Very good bilingual service by pleasant and helpful staff.
(Original)
Gwasanaeth dwyieithog rhagorol gan y cwmni, y staff yn hynod ddymunol ac effeithiol. Roeddynt yn dda iawn am gadw mewn cysylltiad yng nghylch gwerthu un eiddo a phrynu eiddo arall. Fe wnaed y cyfan yn hynod ddi-drafferth a di-boen. Byddwn yn eu hargymell i unrhywun. Very good bilingual service by pleasant and helpful staff.... Read more
Seller
7th Mar 2019 (7 years ago)
T Lynn
Brilliant service through out. Chris was very professional and very helpful through out the process. Would recommend to any one.... Read more
20th Feb 2019 (7 years ago)
G Powell
I have nothing but praise for all at Moginie James, very professional, a steady flow of viewing leading to a great result.... Read more
23rd Sep 2018 (7 years ago)
J Whitmore
We recently purchased our first home via Moginie James. The customer service provided by Claire Woodruff and the sales progression team was exceptional throughout, I can not fault them from arranging the property viewing to collecting our keys. They were always available to speak to on the phone and any correspondence was dealt with swiftly and informatively. I would without doubt recommend using them to sell your property.... Read more
Buyer
2nd Aug 2018 (7 years ago)
J Lawson
Moginie James sold my mother in laws house for us after she suddenly passed away and made what was a very traumatic time for my husband and kids much easier. The whole team was understanding and gentle and this made all the difference for us. We would recommend this company to anyone looking to sell based on our experience.... Read more
Seller
1st Aug 2018 (7 years ago)
J Brodrick
Very pleased with the service of Moginie James in the purchase of our flat in Cardiff Bay. Special thank you to Claire and Michelle for seeing the sale through to completion.... Read more
Buyer
28th Jul 2018 (7 years ago)
R Smith
I used Moginie James to buy my first house and despite it being a very stressful and long period, they were definitely the nicest and most helpful party involved! Always happy to help and did whatever they could to push it over the line quicker for me. A special thanks to Claire and Liz and everyone else involved in the sale!... Read more
Buyer
6th Jul 2018 (7 years ago)
J Moss
Excellent experience so far! Very helpful staff and very friendly. They are on the ball and are keeping our house move on track. Would definitely recommend to anyone.... Read more
30th Apr 2018 (7 years ago)
A Papadimitropoulos
Very helpful, polite staff and excellent customer service... Read more
28th Apr 2018 (7 years ago)
H Phillip
Awful service from beginning to end of an 8-month tenancy. Misquoted agency fees at the beginning, and ended up having to pay £100+ more than we expected. Only one point of contact who was constantly unavailable and, when in the office, slow to act upon anything. We lived in a flat with a broken sofa, broken heating, broken bed etc for more than 3 months before anything was done. After the building was discovered to have cladding which left it vulnerable to fires following Grenfell, we were promised a safety inspection of our flat which never happened, leaving us unsure whether we were safe living there! I would absolutely never use them again, I was left feeling unsafe and frustrated constantly and I now feel ripped at the shocking “service” they provided us.... Read more
Tenant
6th Feb 2018 (8 years ago)
M Penn
Highly rate service we received in finding and seeing through purchase of a flat in Cardiff Bay - enthusiastic approach and understanding what we were looking for secured a fabulous apartment all set up and ready to go.... Read more
Buyer
15th Jan 2018 (8 years ago)
E Hutchings
Great service and the staff were very helpful and accommodating in fitting in the several viewings that were required... Read more
8th Nov 2017 (8 years ago)
Andy
We had great service from Moginie James and we particularly appreciate their help in keeping us updated and helping drive the sale through to legal completion. It was not a straightforward sale at times but their persistence kept things moving. Highly recommended - many thanks.... Read more
Seller
13th Oct 2017 (8 years ago)
T Trouter
Brilliant estate agents. Professional and Friendly. Always kept us updated and gave feedback after viewings. Special thanks to Claire Woodruff who handled our sale perfectly.... Read more
Seller
11th Oct 2017 (8 years ago)
W Al-Ghonaim
Very supportive staff... Read more
6th Oct 2016 (9 years ago)