K Czarnecki
awful description and images on rightmove. shameful.... Read more
30th Jul 2022 (3 years ago)
Very professional service. Having managed my property for a number of years they then helped me sell my property for an excellent price. Being based overseas I had to entrust the property to Prime Metro and I am very glad in having done so.... Read more
Seller
5th Jul 2022 (3 years ago)
L Ltd
Daniel was extremely helpful and professional throughout the process of securing 1 bed on James Street. London's top agent!... Read more
7th Apr 2022 (3 years ago)
S Darr
A huge thank you to Mo Dehbi for the way he handled the purchase of my daughter's new home. Good communication and updates throughout - professional and thoughtful and above dedicated throughout the process. The purchase concluded last week but he continues to assist - is there such a thing as an honest Estate Agent? You will find him at Prime Metro ask for Mo, you will not be disappointed.... Read more
Buyer
30th Mar 2022 (3 years ago)
H Engineering
Excellent company. Dealing with Charla always a pleasure... Read more
2nd Mar 2022 (4 years ago)
M Gravina
Thanks Srdjan for helping us find a new flat!... Read more
Tenant
21st Feb 2022 (4 years ago)
K Abduraimov
Daniel, thanks a million for executing the let and doing so to the highest standard! You have been outstanding throughout the process.
Also, special thanks to Charla and Mo (???????!!).
Warm regards,
Khurshid... Read more
Landlord
28th Jan 2022 (4 years ago)
V Carlier
Had a great experience with Mo Dehbi & the whole team from the Swiss Cottage branch! We had quite a complicated time-sensitive situation in terms of property type as we are students. The first house that was presented to us corresponded perfectly to our demands & we were able to secure it thanks to this agency! Amicable, professional & very responsive team, thanks again!... Read more
Tenant
26th Nov 2021 (4 years ago)
Z Aminu
very good service from Srdjan and the rest of the team except for Charla Dilan who was extremely rude when it came to signing the tenancy agreement, just because i needed a confirmation from my lawyer. Being rude to the customer/client is absolutely unacceptable.... Read more
Tenant
12th Nov 2021 (4 years ago)
M Lewendel
Charla and Dawn have always been great, prompty responsive, and professional. They found us a tenant during the pandemic when many other agencies failed. Would be very happy to use again!... Read more
Landlord
8th Nov 2021 (4 years ago)
I would like to thank noeil for his help in selling my flat. He was always very nice and helpful though out .I would recommend the company to anyone... Read more
Seller
28th Sep 2021 (4 years ago)
S Vahadane

My husband and I saw a great property with a broker from this branch and she mentioned that if we pay the one week deposit along with our application, the landlord would prefer us. That very night we transferred the money (we just moved from abroad so didn't fully know that the deposit is typically paid after landlord accepts our application, we trusted the broker). Couple of days later the broker says that landlord selected someone else. We were dissapointed and asked for our money back (to a foreign bank account). Two weeks later, after continuous follow ups from our side, broker tells us that we need a local bank account number. She also mentions that the landlord is now ok with us moving in. But we said no because we needed an immediate move in and went ahead with another flat. We provided the local bank details, and again for two weeks, the broker says they are following up with their head office and they said they had already transferred the money. We didn't receive anything. Finally, we asked for the transfer proof and after a week of back and forth they re-transferred the money to us. Long story short, it took 6 weeks to get our money back. Broker was responding on text and email (weirdly never replied to "all") but had a "it's not my problem/I am doing my job of coordination" attitude.... Read more
Tenant
11th Mar 2020 (6 years ago)
M Ziyyet
I would like to say that I have dealt with a professional, respectful and kind team. Out of 8 years of living in the UK and jumping from property to property and agency to the other, Prime Metro Properties has been the best experience I’ve had ever.
I would recommend it to my closest friends and I would always try dealing with them before any other agency.
Find Noel and he shall make the impossible possible.... Read more
9th Jan 2020 (6 years ago)
Chasing them for a couple of weeks to get the checkout inventory and start with the deposit return. Dead end.... Read more
Tenant
16th Sep 2019 (6 years ago)
S Park
1. Deducted deposit without agreeing steps on the DPS system.
2. Didn't give my friend a DPS code when moving in.
3. Haven't given back deposit for more than 2 months, without any appropriate responses.
4. Haven't replied at all to my friend's 7 emails requesting to return his deposit.
5. Deducted approx. 200 pounds for cutting some grass without providing any receipt.
Horrible.... Read more
Tenant
8th Dec 2018 (7 years ago)
T (TWolf)
Dodgy agents representing unreliable landlords. Took my deposit money and kept showing the property, then asked for an unreasonably 12 months upfront so i would give up the property. Don’t waste your time.... Read more
Tenant
1st Oct 2018 (7 years ago)
J Lennard
Julian was absolutely brilliant. Went above and beyond on literally everything. Honestly think the sale would have fallen apart without him! His instincts and people skills are just brilliant. Cannot recommend enough!... Read more
Seller
30th Jul 2018 (7 years ago)
J Hathi
Bought a flat through this estate agent. Had a great experience, especially from Julian who provided excellent service throughout the period while the deal was going through. You couldn't ask for more when buying a flat from Prime Metro swiss cottage. Jag... Read more
Buyer
19th Jul 2018 (7 years ago)
P mix

I would recommend Julian from Prime Metro 100%. From start to finish he was attentive, had that "can do" attitude. He never once made us feel as if we were asking too much or too many questions. He was always just a phone call or a visit away. What did out was Julian's outstanding manners and courteous and respectful attitude. Our house sold within 2 days of placing our home in the hands of Prime Metro. The whole "journey" from she to move took us months longer than expected but throughout all the stress he was there every step of the way. If you wanted to call him just for reassurance he was there. You had the impression that it money want sorry this young man's motivation but he really cared and out himself in the shoes of his client. If l had a business l would be happy to employ him as my representative. From his well manicured appearance to the in-depth knowledge he has in his field, he be is truly an asset to Prime Metro Properties. My husband and l are really happy in the home we've purchases with the aid of Julian and honestly feel we could not have made the journey without him. There were many times we wanted to give us because of some of the red tape associated but Julian would always be on hand. As a result we recommend friends to Julian and they reported back to us how impressed they were with his courteous manner and the speed in which their property was sold. We will continue to highly recommend Prime Metro Properties, in particular Julian and wish him every success in the company as it comes to thrive.... Read more
Seller
16th Jun 2018 (7 years ago)
C Nwosu
I have made this rating because I am very pleased with the articulate professional services that was given to me by Prime Metro properties with particular reference to Julian who worked with me to the end. He was on top of everything - the lawyers, the council and the buyers. He made sure that I did my own bit especially responding promptly to the lawyers and clearing my possession in the flat for the completion. Thank you to all.... Read more
Seller
25th May 2018 (7 years ago)
R Kawani
Great service from Julian and the rest of the team.
My situation wasn't simple and being a first time buyer I had so many questions about every single part of the buying process to which I always got great information and advice from Julian, sometimes saving me lots of money.
Professional, attentive and dedicated to making it go as smoothly as possible for me. Already, recommended to my cousin whose looking to buy.
Thank you!... Read more
Buyer
23rd May 2018 (7 years ago)
H Yousefi
Great service from Harry & James.
They took us through what is usually a stressful process with ease & professionalism.
Having been in our property for a few months now we have, thankfully, had any management issues dealt with immediately by Prime Metro and would strongly recommend to anyone that is looking for a property in their area.... Read more
Tenant
7th Apr 2018 (7 years ago)
R pak
Hopefully they will solve the problem in the house... Read more
19th Jan 2018 (8 years ago)
Telha
My wife and I dealt with James and Julian at the Swiss Cottage branch who were friendly, professional and dedicated. They were always on hand to help us through the process of buying our home in the Swiss Cottage area and made stressful situations a lot easier by chasing things up on our behalf. I wouldn't hesitate to recommend them.... Read more
Buyer
19th Oct 2017 (8 years ago)
K Francis
James sold my mums house , with ease he was very attentive and sensitive around our needs. Excellent service from him and his colleagues.... Read more
Seller
22nd Sep 2017 (8 years ago)
L Jessop
Happy renter. Thanks a bunch. LJ.... Read more
Tenant
1st Sep 2017 (8 years ago)
A King
I have no hesitations in recommending James & Julian to those wanting to wanting to sell their property.
They sold my flat within NW3 in very little time and with zero stress. All the best.... Read more
Seller
31st Aug 2017 (8 years ago)
M Quilty
Dealt with James at Prime Metro.
Approachable, attentive and professional.
Helped us find a two bedroom flat in NW3 and guided us through process. Thanks and good luck.... Read more
Buyer
11th Aug 2017 (8 years ago)
M Wilson
Friendliest agency I have had the pleasure of dealing with.
They arranged a Sunday move in, furnishings to be removed/ added and accommodated out of hours viewings.
Would recommend.... Read more
Tenant
9th Aug 2017 (8 years ago)