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- Pro-Estates - Gravesend
Pro-Estates - Gravesend
Closes at 7:00pm
22 King Street, Gravesend, Kent, DA12 2DU
Pro-Estates Gravesend are an estate agent in Gravesend. They mainly list properties in DA12. Over the last 6 months, they've listed 1 properties, with 0 currently on the market. Most of the properties listed have 2 bedrooms.
Opening hours
- Monday 8:30am - 7:00pm
- Tuesday 8:30am - 7:00pm
- Wednesday 8:30am - 7:00pm
- Thursday 8:30am - 7:00pm
- Friday 8:30am - 7:00pm
- Saturday 8:30am - 7:00pm
- Sunday 8:30am - 5:00pm
View all details
Pro-Estates - Gravesend Reviews (51)
Have you used this agent?
80%
4%
2%
2%
12%
All (51)
Seller (0)
Buyer (4)
Landlord (3)
Tenant (15)
General (29)
E Ogunmola
Obviously, I’m yet to get my final settlement deposit refund, due to Pro-estates staff and the landlord still not deciding when to sort this out.
Firstly, I got into this apartment late last year, prior to my viewing with my friend husband we found a TV and a Microwave inside, and when asked cos I had one at my previous house, we were told the previous tenant left it behind and that If eventually I moved in I could have it as wasn’t part of the property.
So when I got the email notification that I was the lucky one to get the flat, I asked again and clearly told I can have it. I lived there for a year and now informed it was ending my tenancy agreement, so I moved out everything as my friend and her husband actually helped me as I was very ill this period.
So then, after 2 weeks my deposit hasn’t been returned and now I’m struggling and the new Landlord who has taken over has informed the agent I needed to return the TV and microwave.
I have informed, it wasn’t part of the property as told earlier during my viewing and when I moved in.
I have contacted my friend husband who was present and I have also requested for a face to face appointment as it appears they trying to deny and make me look it was stolen. I have contacted Luke and explained but still when I call it’s either they not wanting to put him on the call or promised to call me back till now, as still not responded to my email.
I want this to be escalated to any authority and I will bring in a witnessed, as this appears to be a false alarm on me and holding my deposit.
NB: Also, prior to my move in the carpet was changed and not properly hovered, I have left the flat in good condition as I found it, the humidity meter I left back, was taken by my friend as she helped to do the final move as I was in the hospital as she thought it was a private letter.
I have confirmed in writing that I can provide this, as I had to asked my friend who said she saw an envelope in my name.
Lastly, the house was left in same condition and I want to escalate the aspect of the landlord and agents accusing me of taking the TV and microwave which they initially and clearly stated that it was left behind from the previous tenant and that I have it when moving out.
Proestate is evil, with poor managerial skills, false and misleading information, delay in responses from complaints.
I’m lucky I wasn’t alone on that said day, I have a witness and If you ever DEDUCT my DEPOSIT or don’t REFUND me FULLY, I promise you that the outcome of this issues will be TOUGH.
Stop misleading clients with false information, stop claiming what wasn’t true from the onset. I NEED MY FULL REFUND AND MY FULL REFUND ONLY, book a face to face appointment and I will bring in my witness, stop making me look like a liar. The TV and microwave wasn’t part of the property as informed initially and you all gave me CONSENT from the onset to have it when moving out.
Stop the deceit, stop the false accusations, stop now. You holding my deposit for way too long now.
Tenant
22nd Dec 2025 (12 weeks ago)
K Creary
Pro-Estates have managed my property for many years and the main reasons - they tend to every need , be it as a tenant, and managing the upkeep of the property as a let. Vithu is a absolute delight and an asset to this team,: coming back promptly with results and dealing with things efficiently
Landlord
10th Dec 2025 (14 weeks ago)
L smith
Lucky and Taj went above and beyond to supply and fit me with my fridge and washing machine - at 9pm on a Friday! Outstanding service great guys thank you!
11th Jul 2025 (8 mo. ago)
I Thorogood
AVOID like the plague. Terrible company, won't repair things wrong with your house and will then charge you unnecessary fees and withold your deposit.
Tenant
13th May 2025 (10 mo. ago)
N olewunne
Teodora was very nice to work with. She was attentive to detail and made everything quite streamlined and easy. Very polite and answered all my questions.
26th Apr 2025 (10 mo. ago)
S Casey
Luke is excellent would definitely recommend without hesitation.
29th Jan 2025 (1 year ago)
N Moore
Been dealing with Luke for a while now and since he has come on board, the service received has been brilliant. He sorts out any issues I have immediately and always keeps me updated. Great service - 5*
6th Aug 2024 (1 year ago)
A Adesanya
The experience was great from start to finish with ProEstate. I’m very delighted with the customer service provided by Teodora. Best estate agent experience so far.
10th May 2024 (1 year ago)
A Deac
Teodora helped us find our new home, excellent experience from every point of view, kept us up to date throughout the whole process. Highly recommend.
30th Oct 2023 (2 years ago)
O O
I couldn't be happier. Very big thank you from the bottom of my heart to Teo and the whole team at Pro-Estates. Amazing friendly people with positive attitude, great communication, questions answered immediately and any potential issues resolved swiftly. Teo made sure I had all the information and help I needed and guided through the process. All around a very positive experience. Highly recommended ????
2nd Oct 2023 (2 years ago)
M Krajewski
Teodora was helping me move into the new place. She was beyond helpful every step of the way -- the process went smoothly and without surprises; I was able to move in within a week of contacting her. Overall, a very satisfying experience and much contrary to what I initially expected.
Tenant
1st Oct 2023 (2 years ago)
I G
Thanks to Pro-Estates we've found a nice new house and have finally moved from London to Kent. Teodora was very helpful every step of the way, professional and friendly and made the whole process a lot less stressful.
Buyer
26th Sep 2023 (2 years ago)
J Cordwell
Great service provided by Pro-Estate, friendly and professional service, met the needs I required to get the right property and gave 100% effort in getting things right and ensuring a smooth transaction throughout the process.
Joe Cordwell
14th Sep 2023 (2 years ago)
T Whan
Pro estates have been my agents for over 6 years.
I have a great relationship with all the staff, nothing is too much for them. Any queries/requests are dealt with swiftly.
Thanks to all the staff/management at Pro estates. Highly recommended.
8th Sep 2023 (2 years ago)
P Rosinski
Fantastic service, couldn't ask for more, Luke has been brilliant at dealing with everything and kept us informed all along the way.
7th Sep 2023 (2 years ago)
S Molefe
I'm happy to share that Luke from Pro Estates went above and beyond in organizing our tenancy for my family and me. His assistance made the entire process seamless and stress-free. We're truly grateful for his dedication and support throughout, and we couldn't be happier with the outcome.
Tenant
31st Aug 2023 (2 years ago)
M goldberg
Pro estate is a very good, friendly and effective landlord. They have amazing properties. Many thanks to Taj, he's been very helpful and welcoming.
Landlord
1st May 2023 (2 years ago)
I Marin
Thank you Teodora and Pro Estates for all the help.
Great company with great work ethics.
Totally recommend!
23rd Feb 2023 (3 years ago)
G Marin
Briliant service!
Totally recommend.
Thank you Teo and Pro-Estates
23rd Feb 2023 (3 years ago)
M Laurentiu
Great service! 100% Recommend
Thank you Teo for all the help and advice!
23rd Feb 2023 (3 years ago)
A Wiggett
I received very Good Commination and support from the letting agent Teodora at Pro-Estates Gravesend, would recommend renting with them, as the support and help was efficient and with a smile. Very polite team at Pro-Estates and would happily recommend anyone renting and buying with them.
Tenant
10th Feb 2023 (3 years ago)
A Nimonkar9plg
I am thankful to the ‘Pro Estate team’ who support me throughout the procedure of buying our first home. The journey of property buying wasn’t that easy but Sally helped me at each steps of home buying procedure from arranging an appointment for viewing to completion. Sally coordinated with my mortgage advisor, my solicitor and vendor’s solicitors which made this procedure comfortable.
I really appreciate the sincerity Sally showed during all this procedure. She responded to my each telephone contact and answered my questions.
5 star to Sally and Pro-Estate team !!!
Ashish Nimonkar
Nivedita Nimonkar
Buyer
26th Jan 2023 (3 years ago)
D rainford
Pro Estates have been excellent.Had a few teething problems since moving in but Teodora has been brilliant sorting them out for me.Highly recommend them
Tenant
21st Jan 2023 (3 years ago)
P Ezra
Amazing people!
First it was Sally with a really impressive response time while helping us get our apartment, then Teo who literally saved me from freezing when I locked myself outside my apartment.
It's definitely a 5 Star for you.
Thank you very much!
Tenant
9th Dec 2022 (3 years ago)
P Silas
Sally has been supportive and was very responsive while helping with our apartment.
Would definitely recommend.
9th Dec 2022 (3 years ago)
G Kostikaite
We had amazing experience me and my partner we had lady name Teodora dealing with us. So professonal and helpful. We are very happy with our new home .Everything was done so fast thank you Teo and pro estates
Buyer
11th Nov 2022 (3 years ago)
A Koch
Always helpful!!! 5 ?
31st Oct 2022 (3 years ago)
K message
Amazing company
15th Oct 2022 (3 years ago)
S Kenny.91
Amazing service for my friend from Teodora, I can't thank you enough for the help.
18th Sep 2022 (3 years ago)
K message
Amazing staff teodora Is one of the most amazing people I ever meet I got mental health and she help me every step I would highly recommend this company
16th Sep 2022 (3 years ago)
D Mihai
(Translated by Google) I recommend with confidence !!!
(Original)
Recomand cu incredere!!!
10th Sep 2022 (3 years ago)
E elena
Our agent was Teodora.
Always happy to help, explain and keep us updated about the flat .
Very satisfied!
Tenant
10th Sep 2022 (3 years ago)
J W.
I was meant to have a viewing, however, no agent showed up. They did not pick up the phone either. Waste of time and petrol.
6th Sep 2022 (3 years ago)
M Mannings
Pro estates amazing and me and my partner had teo dealing with us. So professonal and helpful. Showed us our amazing flat and got everything sorted so fast for us to move in. Cant thank you enough
Tenant
3rd Sep 2022 (3 years ago)
H Clare
My daughter is only young and renting in London for the first time which felt like a daunting prospect but the lovely Teodora held our hands and patiently answered our endless questions. My daughter moved into her new accomodation this morning as is already loving it. Thankyou Teo and the Pro-Estates team.
Tenant
5th Aug 2022 (3 years ago)
N Bordea
(Translated by Google) AND
(Original)
DA
16th Jul 2022 (3 years ago)
I Din
Highly recommend pro estate quick and efficient service Teodora helped us a lot in this process she so understanding
11th May 2022 (3 years ago)
C Guest
My experience is that they never respond to email inquiries. Not they impressed.
5th Apr 2022 (3 years ago)
C Ceylan
Highly recommend pro estates, rental process for our new home was quick and efficient. Can’t thank Teo enough her communication was excellent and always helpful she is a great asset to pro estates! Thank you! ????????
Tenant
3rd Apr 2022 (3 years ago)
Feli
After a stressful few months of searching for a place, I quickly found one with Pro Estates. Service was efficient from Luke with good communication!
31st Mar 2022 (3 years ago)
J Singh
Was honestly blown away with the service. After dealing with other estate agents, I found Pro Estates to be the most professional and trustworthy of them all. Being new to Gravesend, not only did they find me a home, but also a place in the community.
Tenant
12th Apr 2021 (4 years ago)
E G
Good
2nd Mar 2021 (5 years ago)
P Burton
People that work there are so helpful and know what they are doing currently helping me and my partner find a place and I couldn’t be more thankful they work with each individual and learn more about them to be able to help them and their needs wonderful people would recommend to anyone
6th Oct 2020 (5 years ago)
S redding
what a BRILLIANT ! agent. Could not recommend a better agent in Gravesend. I have rented a property with them for the past 7 years, could not happier with the service they have provided. Property management team are amazing, cannot thank them enough, are very efficient at getting any maintenance sorted.
Tenant
13th Nov 2019 (6 years ago)
F Ahmad
Excellent Service!!!
13th Nov 2019 (6 years ago)
I rehman
Put all paperwork forward including holding fee, released all bank statements etc, only for them to last minute tell me the landlord has found someone privately. Would not recommend to anyone.
Tenant
18th Sep 2019 (6 years ago)
S Lopes
Agents are rather good. Kind, helpful abd fast trying to help you secure a property
28th Jul 2019 (6 years ago)
S Louise
I went in branch to register my details, as I am looking for a place to buy.
There was a lovely lady that was serving me, and taking down my details. Whilst she was doing this the phone rang, to which she let ring out - as she was registering my details.
The lady then got SHOUTED at and our conversation rudely interrupted by a man who is the manager of this branch, as she didn’t answer the call!
I am an estate agent myself, and when I mentioned to the gentleman I believe her customer service was correct, and that I appreciated the fact she didn’t answer a call mid-conversation with me. He then proceeded to shout at me, shut me down and physically follow me out of the branch. I found his behaviour threatening and disturbing.
Disgusting behaviour from the superiors. I am appalled at how I was dealt with as a client, and how the poor lady working was treated, and spoken too.
I am shocked that agencies like this are actively doing business.
21st Jan 2019 (7 years ago)
D P
The most ironic name in real estate. We rented a property for 6 months through Pro Estates. When we arrived, there were empty plastic bottles in the property, the oven was dirty, the carpet smelt damp and the main light in the living room did not work. It took over 6 weeks for the carpet and the light to be sorted out. We unfortunately had to leave the property as the landlord needed to sell it, and they told us they knew all the estate agents in the area and could help us if we sent them details of properties we were interested in. We sent the details to them and they by their own admission did absolutely nothing with them for over a week, and then didn’t follow up with us at all.
When it came time to check out, despite the condition when we moved in, the owner highlighted that the oven needed a little more cleaning. When I said the oven wasn’t clean in the first place, he immediately switched to another language to communicate with the landlord who was there so I could not understand what they were saying.
Avoid at all costs!
Tenant
21st Dec 2018 (7 years ago)
P Sodhi
Sally helped me throughout the complete process of buying my first property and she was great in every way. She had much time for me, and on her days off chased and chased and chased everyone from solicitors to my seller. The customer service Sally provided was 100% and most importantly genuine. I would definately recommend this company going forward.
Buyer
29th Jan 2018 (8 years ago)
G Poonian
Amazing customer service, they get the job done quickly and professionally especially the two young boys who deal with lettings. Extremely happy with the service they provided and they are very understanding and friendly people.
Landlord
1st May 2017 (8 years ago)
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