
We sold our home through Robsons Rickmansworth. Our instructed agent was Matthew Gooder.
Clear and repeated instructions about how to market our property were not followed by Mr Gooder, with Robsons marketing strategy proving weak with poor communication and little follow-through. We had specifically asked him to conduct viewings himself as he had promised at the outset (he never did) and a SAR request against this office later revealed offers that were not forwarded, undisclosed buyer interest and a premature cessation of marketing efforts despite our instructions.
At the same time, Robsons were also involved in our onward purchase via another office. Mr Gooder repeatedly appeared distracted by the purchase. We later discovered he was central to a bitter dispute with that office at that exact time and there are cross-office financial incentives, giving rise to a substantial conflict of interest, that were never disclosed to us. This dispute went to court, making the national press and anyone considering instructing Mr Gooder should read it for themselves and consider if the toxic culture it highlights at Robsons is really in your best interests as clients. Search: “Nicholas Walker v Robsons Rickmansworth”.
We raised all these concerns through Robsons’ complaints process but they've refused to investigate despite previous promises to do so.
Overall our experience with Robsons proved unnecessarily stressful and the service provided by Mr Gooder in particular was extremely poor. We would not recommend using them.... Read more
Seller
5th Mar 2026 (13 days ago)
Good agents, easy to communicate with... Read more
Seller
17th Jan 2026 (9 weeks ago)
Matthew was great. He and his team got my flat on the market asap and it sold within the week! Working on the paperwork now and fingers crossed the sale goes through!... Read more
Seller
25th May 2025 (9 mo. ago)
we recently rented a property through robsons rickmansworth. we would not have found it without katie. she is so attentive and was always in touch and really listened to what we needed. her support was exceptional and always responded promptly. would definetly recommend katie and the team. thank you katie for finding our perfect home x... Read more
Tenant
22nd Oct 2024 (1 year ago)
They communicated very well and were very helpful throughout. It was unfortunate the house was put up for sale just before the mini budget which was very unhelpful as this then increased the cost of borrowing enormously for potential buyers.... Read more
Seller
19th Feb 2023 (3 years ago)
From the day our house went on the market to our very quick sale and completion we were extremely impressed with the level of service, care and attention we received from Matt and his colleagues. Matt especially went above and beyond to ensure a smooth transaction for us. We will definitely recommend Robsons to our friends and family in the future. Thank you all so much!... Read more
Seller
21st Dec 2022 (3 years ago)
They were very efficient from the start. They were always onto of any problems that arose and sold the property quickly. When it fell through They were straight on the case arranged more viewing from.thier extensive client base and sold the property very quickly again. MATT went above and beyond to see the process through personally dealing.with any hitches... Read more
Seller
1st Dec 2022 (3 years ago)