T Fat
Will definitely recommend WH BROWN for remortgage services. The mortgage broker was very supportive and helpful.... Read more
25th Feb 2026 (21 days ago)
O Truscott
We have had a great experience with viewing houses with William H Brown. Branislav has been extremely proactive in providing us extra details and keeping in contact throughout the offer process. It has been really appreciated, especially as we are first time buyers.... Read more
Buyer
7th Feb 2026 (6 weeks ago)
S Manatsa
Great customer care and follow up from William H Brown Estate. Special mention to Branislav and Sheraj... Read more
3rd Feb 2026 (6 weeks ago)
A Pinto
Thank you very much for William H Brown Bedford staffs. Excellent mortgage advisor, very helpful, faster to process our matter. Hopefully in the week we will get our house keys. All the best for everyone that support us.... Read more
Buyer
31st Jan 2026 (7 weeks ago)
D Maric
Branislav consistently goes above and beyond. He is incredibly responsive, sharp, and efficient, always professional, honest, and straight-talking throughout the entire process. He never failed to keep in touch and supported me through what was at times a very stressful experience, which made a huge difference. His communication, dedication, and reliability truly stand out. Would give 10 stars if it was an option... Read more
12th Jan 2026 (9 weeks ago)
S tomic
Branislav’s attention to detail and commitment to customer service really stood out. I felt supported at every stage and confident that my interests were being prioritised. I would highly recommend Branislav to anyone looking for a reliable and dedicated person at William H Brown.... Read more
9th Jan 2026 (10 weeks ago)
M Eric
Branislav has been fantastic while helping me look for a house. Despite being in training as a mortgage advisor, he’s professional, knowledgeable, and always takes the time to explain everything clearly. I’ve felt genuinely supported throughout the process and would highly recommend him.... Read more
5th Jan 2026 (10 weeks ago)
mikeeagle17
Sheraj of William H Brown was nothing but helpful during our remortgage process. He was always available on the other end of the phone and made sure the whole process was easy and glitch free. I will definitely be recommending him.... Read more
2nd Jan 2026 (11 weeks ago)
K K
Highly recommended shiraj worked at William H Brown. I had a great experience working with Shiraj as my mortgage advisor. He’s friendly, patient and very helpful, always taking the time to explain things clearly. He was easy to reach and happy to talk whenever I needed reassurance or advice. I couldn’t have asked for better support.... Read more
27th Dec 2025 (12 weeks ago)
A Jakubowska
I would like to commend Branislav Makric, who I believe is a new sales assistant. The customer service and advice he delivered were outstanding and among the best service I have received so far. He was professional, attentive, and took the time to understand my needs, which made the whole experience smooth and enjoyable. A great asset to the team.... Read more
17th Dec 2025 (13 weeks ago)
A More

Nathan (Nath) Thornton of William H Brown provided an exceptional experience from start to finish. He arrived punctually, was warmly personable, and immediately put us at ease with a genuine, down-to-earth manner. Nat’s professionalism stood out: he listened carefully to our priorities, asked thoughtful questions, and demonstrated clear local market knowledge without any hint of hard-sell or puffery.
His valuation was realistic and well-explained, backed by sensible comparables and practical suggestions to maximise appeal—advice delivered honestly and kindly rather than as pressure tactics. Throughout the visit he communicated transparently, answered every question with patience, and offered helpful ideas for presentation and timing that felt tailored to our situation.
Above all, Nath is authentic and trustworthy. He strikes the perfect balance between friendly rapport and expert guidance, making the process feel straightforward and supported. We felt confident in his recommendations and appreciated his integrity every step of the way.
Highly recommended for anyone seeking a knowledgeable, sincere estate agent who truly has clients’ best interests at heart.... Read more
Seller
16th Oct 2025 (22 weeks ago)
V Mirzac
Today, on 18 September 2025, I had a booking with them. I drove 45 minutes, but no one showed up. After waiting 15 minutes, I called them, and they told me the agent had another booking. They are not serious.... Read more
18th Sep 2025 (5 mo. ago)
L isufaj
I recently purchased a home with the help of William H Brown , and I can't recommend them enough. The team was professional and incredibly helpful in guiding me through the entire process and they truly made what could have been a stressful experience much more manageable.
A special shout-out to Mr. Sheraj, who provided exceptional support with mortgage services. His expertise made the mortgage process much smoother, and he went above and beyond to make sure I understood every step.... Read more
Buyer
17th Sep 2025 (6 mo. ago)
R Rose
I had the pleasure of working with Sheraj during my new home purchase. He worked tirelessly to ensure the deal got over the line during tough circumstances and I would highly recommend him for anyone looking to renew a mortgage or purchase a new home.... Read more
Buyer
12th Sep 2025 (6 mo. ago)
M Kabir
We had the pleasure of working with Sheraj, a mortgage advisor at William H Brown, and we couldn’t be happier with the service he provided. From start to finish, Sheraj was professional, knowledgeable, and incredibly supportive throughout the entire mortgage process. He took the time to explain everything clearly, answered all our questions patiently, and worked tirelessly to secure us a great mortgage deal.
Thanks to his dedication and expertise, the whole experience was smooth and stress-free. We’re truly grateful for his help and would highly recommend him to anyone looking for mortgage advice. Excellent service all around!... Read more
16th Apr 2025 (11 mo. ago)
E Taylor
We have recently sold and made a house purchase with William H Brown in Bedfordshire. The experience from start to finish was simple and pain free. The team were very mindful of our sensitive situation and supported us every step of the way, in particular Jack Courtney who first showed us around the property we were interested in purchasing. He proved himself to be knowledgeable and very helpful member of the team. He answered all of our questions/concerns with a professional approach and in a timely manner.
Neil Woodhall, the branch manager was very responsive and always kept us in the loop and informed us of our progress, he
was always willing to help and deal with any potential issues.
We would highly recommend William h brown and would use them again if needed in the future.... Read more
Seller
15th Apr 2025 (11 mo. ago)
P Lowe
Just wanted to say thanks to Rahim for handling the sale of my property. Was kept informed at every stage during the sale.
Rahim managed to achieve the upper estimate of my expectations , so good effort all round.
Regards Phil... Read more
Seller
3rd Apr 2025 (11 mo. ago)
R Rose

Think twice about giving this company your personal details. We invited William H Brown to value our property in August 2023. I advised shortly after that we were not going to proceed. Since then, I have received calls from them at least once a month, where they leave me a voicemail asking me to call back. On 28th Jan 2025 I emailed to request they remove me from their call list. They did not reply and the calls continued, so I emailed again on 6th Feb and 13th Feb, as I had received further unsolicited calls on those days. I received no response to my emails, and I continued to receive calls. On 18th Feb, they called again, so I returned the call, complained about my experience, and requested they remove me from their call list and stop calling me. They called me again on 19th March and today, 27th March. I have reported the company to the ICO and called again today to advise them of this. I was informed today that definitely, 100%, I would not receive any further calls. When I asked why this wasn't actioned previously, they said they didn't know. The regularity of the calls I've received over a span of almost 2 years since I last engaged with them is inappropriate, and to not be removed from their call list when this was requested on multiple occasions is a breach of GDPR.... Read more
27th Mar 2025 (11 mo. ago)
I wanted to express my gratitude to Jack Courtney for his exemplary service in our search for our new home. From our initial conversation - viewings, through to completion. His friendly and professional approach has been just perfect!
He’s a credit to the Bedford team.... Read more
Buyer
25th Mar 2025 (11 mo. ago)
J stone
Just started our journey to buy a place but so very impressed with Rahim I had to write a review. He went above and beyond to help keep us informed and arrange a viewing at short notice and if this all goes through I will certainly be sending another review to add to this excellent start. Amazing effort from Rahim and much appreciated.... Read more
Buyer
13th Mar 2025 (1 year ago)
M Miah
Unprofessional staff. Called to arrange a viewing for a property that was due in auction, requested details and dates of auction and was told I'd be notified once a date was set. Called back only to be told property had been sold via the auction.... Read more
17th Jan 2025 (1 year ago)
CATUK
Jack was very supportive and helpful. He was patient helping me with the information I need. He explained things clearly and follow up with feedbacks to make sure I am happy with the information provided .... Read more
1st Dec 2024 (1 year ago)
L Farah
You allowed someone to be hit on the head with concrete. This shouldn't have happened and is unacceptable.... Read more
30th Nov 2024 (1 year ago)
J Danielle

Connor from WHBrown has been amazing throughout the whole process and really helpful. As first time buyers he took the time to explain everything to ensure we understood it all, and was always available when we had any questions.
However, we were sold the service of using their solicitors which as first time buyers we thought would be great, one less stress. We were told they’re really good, we work with them all the time, you don’t need to worry about chasing them, we do all the chasing etc etc.. this has not been the case at all. It is a constant on going battle to get any contact from the solicitor , and it seems to be delay after delay with no answer.
We have been ready for nearly 2 months now, and were told start of September we’d be in, then it has been ‘next week’ every week since.
Looking at the reviews of Premier Property Lawyers, it is a very very common issue, there is hundreds and hundreds of negative reviews all stating the same thing. The solicitors are awful, we signed a conflict letter as the seller is using the same solicitors yet our solicitor can never seem to get ahold of them , which is delaying us - apparently even working for the same company means nothing. The past 2 weeks we have had no update when we should’ve been in the house by now.
DO NOT use their solicitors.... Read more
Buyer
4th Oct 2024 (1 year ago)
R D'altilia
Daniel was a pleasure to speak to explained everything so easy for us to understand thank you... Read more
5th Sep 2024 (1 year ago)
S S
Rahim Rahman is the star of the office he works tirelessly for the customer. He answers the phone when you need him , and will stay in contact throughout the process . Regular updates on the market makes you feel like a valued customer and that fills you with confidence the right person is dealing with the sale of your property. Exceptionally smart and great communication . If you have any doubts about estate agents ask for Rahim and you won't be disappointed. He will even take a call on his days off ..Top Man in our opinion.
Thank you
And thanks the rest of William H Brown Bedford team .
Can't not mention Chris he was new and was very efficient and polite . Thanks Chris for your input .... Read more
Seller
30th Aug 2024 (1 year ago)
G Meekcoms
Dealt with Rahim Rahman and he was fantastic, very enthusiastic, always returned calls as promised and was very happy, positive and a pleasure to deal with in a already stressful situation.... Read more
17th Mar 2024 (2 years ago)
Useless don't do what you ask them to do.... Read more
Seller
5th Mar 2024 (2 years ago)
I could not praise Rahim and Dan enough for arranging an evaluation my property. Rahim especially has given me exceptional service, I could not recommend enough for using William h brown in the sale of your property... Read more
Seller
23rd Feb 2024 (2 years ago)
Very professional from when I booked my first viewing all the way up to completion, Rahim the negotiator in the office was outstanding and thorough would definitely recommend selling or buying from them !!!... Read more
Buyer
23rd Feb 2024 (2 years ago)
Horrendous. Lied, never answered calls or emails, total lack of communication. Initial photos dreadful only 10 provided upped to 19 after complaints. Wasted 22 weeks of sales time with no viable viewings.
Avoid with a barge pole.... Read more
Seller
5th Jan 2024 (2 years ago)
A A
My purchase was dealt with by Neil who was personable and provided a good service. He made particular efforts to resolve loose ends and to progress the sale. He was excellent in reassuring a stressy buyer! I would not hesitate in using Neil’s services if I was buying again through William H Brown... Read more
Buyer
18th Nov 2023 (2 years ago)
N Pitts
So twice this week I received calls from their office where someone has rang me, then hung up. I called the office and spoke to hakeen? Raheem? Asked why am I being called and I want to be removed from the database, he asked my name abruptly and I said, Naomi then he asked for surname and I paused and said oh it might be my maiden name or new name, can I give you some other details. He then rudely says he will make sure they don’t call Naomi. I was like ?? How will you know it’s not me they’re calling, I’ll give you my surnames you can check both? He then said I’ll make sure they don’t call and hung up.
Pretty sure their are some strict rules about marketing and people asking for their details to be removed so will be researching this. Glad I never gave them my business... Read more
10th Nov 2023 (2 years ago)
M Facchiano
Once valuation was done which was good.then the service was very lack lusture.... Read more
27th Aug 2023 (2 years ago)
No feedback... Read more
Seller
22nd Aug 2023 (2 years ago)
S roberts
Easy site to navigate and great if you want to sell a property but not good to buy as God they are expensive... Read more
Seller
8th Aug 2023 (2 years ago)
K Lee
My question is, does this company take any notice of the terrible reviews they have on a regular basis throughout the UK.
As a retired Sales Directir within customer service the most important thing in any business is customer service/satisfaction.
Its does seem this agent is not interested in improving its service.
My issues are far to long to list, all I will say is when you are waiting on exchange and completion on a house move it is one the most stressful things we do in life, when your agent fails to communicate with you and with they clients to resolve issues and it take 5 working days with no feedback this is unacceptable come on W H Briwne management wake up and act.
Date of experience: 24 July 2023... Read more
Seller
24th Jul 2023 (2 years ago)
My question is, does this company take any notice of the terrible reviews they have on a regular basis throughout the UK.
As a retired Sales Directir within customer service the most important thing in any business is customer service/satisfaction.
Its does seem this agent is not interested in improving its service.
My issues are far to long to list, all I will say is when you are waiting on exchange and completion on a house move it is one the most stressful things we do in life, when your agent fails to communicate with you and with they clients to resolve issues and it take 5 working days with no feedback this is unacceptable come on W H Briwne management wake up and act.
Date of experience: 24 July 2023... Read more
Seller
24th Jul 2023 (2 years ago)
D Debenedictis
Although we got off the great start with Willian H Brown, once we had found a buyer this quickly changed and haven’t had a good experience at all in the last three months, communication and honesty are key to us as most others I would think, but sadly I wouldn’t recommend them going forward.... Read more
Seller
30th May 2023 (2 years ago)
P Godfrey
William H Brown (Bedford) and in particular James Davidson (Sales Negotiator) assisted me with a property purchase. James provided an outstanding service and has been professional, positive and proactive throughout. He helped to keep the process moving forward, and kept me up to date at every stage of the sale. He was also extremely helpful and responsive when answering any questions I had. I am happy to leave a five star review. Thank you very much indeed!... Read more
Buyer
13th Feb 2023 (3 years ago)
G vasilache
Thanks to everyone from bedford branch for service, availability and courtesy with respect George. ???? you are the best.... Read more
31st Jan 2023 (3 years ago)
A Farrell
This estate agent is dealing with the sale of my late mums house. We have had no feedback or update from them. They were deceitful and have not kept their word .
My mother's house was on the market from May .They did not promote the property all they did was to asked us to reduce the selling price.
Finally received an offer from a buyer however we have not received any feedback from William H Brown.
Worst service ever. We would have gotten out sooner however we had signed a 4 month contract in April 2022.
The property is under offer at a reduced price however we don't know what is going on.... Read more
Seller
21st Sep 2022 (3 years ago)
I would not recommend this company. They are unprofessional My mum's house is still on the market from beginning of May and I have received any feedback from the company I have to ring the company or drop by the office to know what's going.on This company dropped the price on 2 occasions knowing that it's a sellers market.
As I am aware the property is under offer but know word on the progress of the property from William H Brown.i just want to get shot of this company. ... Read more
Seller
1st Sep 2022 (3 years ago)
Professional, informative and caring service throughout.... Read more
Seller
27th Aug 2022 (3 years ago)
M Reid-Thomas
We received excellent customer service from all staff... Read more
13th Jul 2022 (3 years ago)
M McCullagh
Invited WHB to sell a deceased relatives property. They were informed it would be a probate sale. I ended up chosing another agent. Eight months later they call asking if I "had managed to get rid of the property in ....." What a totally unprofessional way to ask what they needed to know. What's wrong with asking the less offensive, respectful and professional 'I this property still on the market'.... Read more
21st Jun 2022 (3 years ago)
P cork
I asked W H Brown to sell my parents house. I was advised by them to sell by the modern method of auction. The service that I received from Gino and his team was flawless from start to finish. Their marketing and professionalism and work ethic was superb. Thank you for all your hard work.... Read more
8th Jun 2022 (3 years ago)
T Opebiyi
Excellent experience with WHB. Mahmud in particular was a super star and he is the reason we got exactly what we wanted. Khulan is also a gem. Both very approachable and professional. Would highly recommend!... Read more
23rd May 2022 (3 years ago)
M kimberley
Had contact with Daniel Wills - really professional from start to finish and extremely helpful. Very prompt with replies and paperwork.
Would highly recommend... Read more
20th May 2022 (3 years ago)
A Nadiger
Excellent service from start to finish. We liaised with Gino all along during our purchase and he ensured to provide us with transparent and up to date information at every stage. Gino even went above and beyond to collaborate with conveyancers across the chain and vendors to speed up the process. Thanks Gino and Bedford team.... Read more
Buyer
11th May 2022 (3 years ago)
A Ellis
Have dealt with the Manager Gino what can I say a very friendly guy with an extremely professional attitude and prompt to deal with any concerns.... Read more
23rd Apr 2022 (3 years ago)
M Lisi
Would highly recommend Gino and his team, he dealt with the sale of our late father's property from beginning to the end. Very professional, helpful and kept in touch with feedback on viewings throughout the process.
Thank you again and would definitely use William H Brown again in the future.... Read more
Seller
22nd Apr 2022 (3 years ago)
G Lisi
Contacted them to deal with a sale of a house, dealt with Gino the manager, he came out to complete a valuation and took photos etc, property went live the following day and had a number of viewings, we accepted an offer within 24 hours of being on the open market. Gino kept us up to date with everything, every step of the way until completion. Very professional and friendly and achieved the best price for us, would highly recommend their services and would definitely use again.... Read more
Seller
22nd Apr 2022 (3 years ago)
A Patel
Thanks Mahmood and Gino for all of your help, great communication and turnaround time.... Read more
20th Apr 2022 (3 years ago)
N Hill
Dealt with a difficult sale at times..for us!... Read more
Seller
27th Feb 2022 (4 years ago)
A Junaid
Contacted them to view a property, they called and confirmed 11:00 am on 19/02 and the lady said she will send a text and email to confirm and provide full address. No text or email was received and the messages went unanswered. I called them at 13:50 on 19/2 and spoke to a Mr Mahmood who said Martin is dealing with it and per Martin the viewing was not going ahead and that Martin will call you back. When asked, if it’s going to be today, he said Martin is not in today. It clearly shows that they were not serious about the viewing and unilaterally decided that it won’t go ahead but kept me in a lurch
Very disappointed!... Read more
19th Feb 2022 (4 years ago)
M Saleem
Very poor communication and never updated us , extremely disappointment... Read more
16th Dec 2021 (4 years ago)
M Jooma
I had a very good experience with William Brown. Mahmud was excellent in providing information and keeping me in the picture as the purchase progressed. A commendable service indeed!... Read more
Buyer
22nd Oct 2021 (4 years ago)
N Wiley
A fantastic experience buying our house through William H Brown - Bedford.
Amazing communication from offer to completion. And a huge thanks to Mahmood and Daniel who went above and beyond with their customer service.
Highly recommend for anyone selling/ buying a property.... Read more
Buyer
30th Sep 2021 (4 years ago)
Mahmud Rahman really helped us with our house purchase, from day 1 he was super helpful and arranged 2 separate viewings to accommodate our shift patterns. Very friendly and positive and always there when i had queries. He also helped me with post completion query all sorted within 5 minutes. If I had 10 star review I would give it to Mahmoud definitely thank you !!... Read more
Buyer
1st Jul 2021 (4 years ago)
K higgins
I can’t recommend William H Brown enough.
Elicia carried out block viewings at my property. She was really friendly, informative and professional. Felt like we had known her for years.
Daniel and Mahmud who dealt with valuation and sale also very polite and professional.... Read more
Seller
23rd Jun 2021 (4 years ago)
G Ventrone
William h brown a very good house agency
Elicia she’s been great keeping me informed of the sale I would recommend to everyone... Read more
Seller
26th May 2021 (4 years ago)
B Harper**
Martin at the Bedford Branch has been absolutely amazing, he has been so helpful and provided us with all the information we needed. We appreciate all the hard work he is putting in to helping us get our dream home. Highly recommend... Read more
18th May 2021 (4 years ago)
Chris
This branches service is top notch. They keep their customers at the heart of everything they do and this was abundantly clear with the service we received from Elecia. She was professional, polite and friendly.
she was very quick to deal with any questions we had and personally went to find these answers. We were very surprised to find out that she is very new to William H. Brown and the estate agent business as her attention to detail and knowledge led us to believe that she had been in the job for a number of years.
We highly recommend William H. Brown to anyone who is looking for an excellent service and recommend asking for Elicia.... Read more
22nd Apr 2021 (4 years ago)
S Lal
From the very beginning I found the process went without any problems. All the staff at William H Brown worked hard to get a sale for me..Especially Gino & Hristo(Special Thanks To You Both). Would Highly Recommend William H Brown to anyone Especially in the Bedford Region. Once again Thank You .... Read more
Seller
2nd Apr 2021 (4 years ago)
Y Miah
We received an excellent 5* service from Mahmood based in Bedford Branch! Upon arriving for viewing the whole process was carried out with professionalism, respect and easy communication. Mahmood made it easy and welcoming for us even with the current covid restrictions. Since then he has continued to help us with our enquires and has been a fantastic mediator between us and the vendors. We thank him for this experience and continue to look forward in completing the process. Highly recommend William H Brown Agency! Mahmoud represents the company really well. Thanks again... Read more
26th Mar 2021 (4 years ago)
J Fitzgerald
We would highly recommend William H Brown to anyone who is wishing to sell their property. Our agent was Hristo, we can't thank him enough for his tenacity, determination in helping us with the sale of our property. Hristo, thank you for your continuing support, professionalism, knowledge throughout. Thank you for keeping us well informed! Once again we can't thank you enough. Navin & Jayne ????... Read more
Seller
9th Feb 2021 (5 years ago)
R Muggeridge
Very good and quick communication from our agent, trustworthy and always kept us informed. Would recommend.... Read more
6th Feb 2021 (5 years ago)
C Beldam
Recently went to view a property and the estate agent although nice, was unable to answer any questions about the property.
The estate agents were unaware that the property was listed subject to historic england and when I sent them a list of questions over 2 weeks ago I've had nothing but radio silence from them.
Poor customer service, very rude to ignore a potential buyer.... Read more
8th Dec 2020 (5 years ago)
T Downie
Hristo did a great job to ensure the house purchase completed within required timeline.... Read more
Buyer
7th Nov 2020 (5 years ago)
K Lewis
I have been very satisfied with the service I have received from Luigino, Matt and Chris at the Bedford office. They were all friendly and helpful and dealt with the sale of my house in an efficient and professional manner. I am most grateful to them for all their efforts on my behalf.... Read more
Seller
14th Jan 2020 (6 years ago)
R Goor
Mamun and Sian at William H brown In Bedford were brilliant! I would highly recommend them to anyone! Friendly and helpful throughout the whole process!
Thanks!... Read more
18th Apr 2019 (6 years ago)
C Militaru
For me and my husband it was incredible!
First time when I was at William H.,I was with some friends,they were looking for renting and Mamun ask me if maybe I am interested on buying a house.
After a few weeks I said yes .
In 4 weeks we’ve moved to our home.
Thank you,Mamun!... Read more
Buyer
15th Apr 2019 (6 years ago)