1

We wanted to write about our extremely poor experience with Bagshaws Estate Agents in Mickleover, following our recent house purchase through them. Unfortunately, our experience was marred by terrible communication throughout the entire process.
Despite our repeated requests for updates, we often received vague responses and were left in the dark regarding the progress of our purchase and chain. Emails went unanswered for months, and phone calls were met with empty promises of callbacks that never materialised. The lack of communication was so poor that our selling agent had to step in and directly contact the seller to get the information we were missing, as Bagshaws wasn't providing regular updates.
In fact, our seller ended up switching to the same agent as us due to the poor service they experienced with Bagshaws, after we initially viewed the property. Regrettably, when we were in a position to put in an offer we had to continue our purchase through Bagshaws since we had already viewed the property beforehand through them.
The overall disorganisation at Bagshaws was alarming. It seemed they had no proper tracking system for house sales, leading to frustrating delays and an overwhelming sense that they simply did not care about the service they provided. One of the most egregious examples was on the day of exchange when issues arose in our chain. We were advised by our solicitor to reach out to Bagshaws to obtain updates, but after multiple calls and promises of information, we received nothing.
Thankfully, our agent was able to step in and make contact with the chain to get the necessary updates. Still to this day after completing on the house, we never even received confirmation or an acknowledgement that the house had completed and no communication on how to get the keys or anything, luckily the seller said they will hand them to us at the property. This experience has left us thoroughly disappointed, and we would actively avoid both selling and purchasing a property through Bagshaws in the future.... Read more
15th Mar 2026 (3 days ago)