1

As a landlord with several rental properties across the Northwest, I have experience working with several letting agents. Unfortunately, my experience with Butters John Bee (Crewe) has been by far the most disappointing.<br>Communication has been consistently poor. Basic enquiries often go unanswered, responses are significantly delayed, and obtaining even straightforward information has proven unnecessarily difficult. From my experience, there appears to be little emphasis on customer service or timely communication. The most consistent response I have received has been an automated "out of office" email.<br>What appeared to constitute a "swift response" in their view was typically in the region of 72 hours - if they responded at all. I was left questioning whether the business has any meaningful customer service KPIs or response time standards in place for staff responsible for client relations.<br>Managing a rental property is a huge investment, and landlords deserve an agent that is responsive, proactive, and accountable. Based on my experience, I could not possibly recommend BJB Crewe. There are far better managing agents available, and I would strongly encourage landlords to explore other options before entrusting their property to this branch.... Read more
7th Aug 2026 (16 days ago)