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Extremely poor experience with this estate agent. A friend of mine, with a stable income, viewed a flat and immediately asked to proceed with an application to rent it. She was told the property had already gone and that the landlord had chosen someone else, although she had not been asked to provide any information beyond her name and profession. She was told she would be contacted if this fell through.
Weeks later, the same property reappeared on the market. She viewed it again, applied again, and was rejected again with no explanation. When she tried to ask why she had not been considered after the previous application fell through, she received no response. She raised concerns that this may be due to racial discrimination, particularly as the property was clearly still available, but received no explanation.
The agency then refused to take her calls, repeatedly diverting them and claiming the manager was on leave or unavailable, and outright refused to escalate a formal complaint. When concerns were raised about possible discrimination, these were dismissed as 'human error' without any investigation.
This behaviour is either discriminatory or demonstrates an unacceptable level of incompetence. In both cases, the handling was rude, dismissive, and unprofessional. I would strongly advise others to avoid this agency.... Read more
9th Feb 2026 (5 weeks ago)