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- Johns & Co
Johns & Co Estate Agents
4.4
944 reviews
- Branches 7
- Properties for sale 468
- Average time to sale 22 weeks
About Johns & Co
Johns & Co have 7 branches and they mainly list properties in E1W, SW11, E14, E16, NW6 and TW8. Over the last six months, they've listed 468 properties, with an average time to sale of 22 weeks.
Johns & Co fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Johns & Co operate, the average fee (charged by all agents) is 1.86%.
Get a quote for selling your property.Top performing Johns & Co branches
Latest reviews for Johns & Co
R Ramanathan
1
LOOK ELSEWHERE!!<br><br>One star, and only because zero isn't an option.<br><br>I rented through the West Hampstead branch for a year.<br>For the entire tenancy I repeatedly asked for letterbox keys and never received them. The property manager assigned to my flat changed several times over the year, so there was never anyone accountable and emails routinely went unanswered for weeks.<br><br>Checkout was worse. They proposed nearly £1400 in deposit deductions, including charges for pre-existing issues plainly visible in their own check-in report (a missing radiator cap documented as missing before I even moved in), £300 to clear a few small leftover items, and a £360 cleaning charge despite the full photographic record of the clean I provided. Every figure was a round number with no invoice attached.<br><br>The law puts the burden of proof for deposit deductions on the agent. This felt like a systematic attempt to monetise the deposit instead. Prospective tenants should look elsewhere.
4th Oct 2026 (23 days ago)
B 44
5
Rebecca is the best:)
3rd Oct 2026 (24 days ago)
C guo
1
I rarely leave reviews like this, but after months of problems, I feel prospective tenants should know about our experience with Johns&Co Nine Elms.<br><br>We pay £4,100 per month for a furnished two bedroom apartment in a high end development, yet the experience before and after signing could not have been more different.<br><br>Even basic information about the building was wrong. We were told parcels could be collected from the concierge, but our collection point is actually in another building at the opposite end of the development. We were also told we could access the gym directly through a basement entrance in our building. After moving in, we discovered that entrance had apparently been closed for one or two years. Small things, but they show how little knowledge the agents appeared to have about the building.<br><br>The move in experience was much worse. We were promised professional cleaning. Instead, the apartment was full of unwanted items, greasy cookware, old furniture and rubbish. There was hair across the floors and sofas and dirt in the bathroom.<br><br>We delayed our move by TWO DAYS to allow them to sort this out. Even after those two days, nothing had been removed. We ended up spending almost an entire week cleaning and dealing with everything ourselves. We also incurred additional accommodation and moving costs, with no meaningful compensation.<br><br>Then there is the furniture. KRISTEN told us she would inform the landlord that we might want one of the two large sofas removed and made it clear that this would not be a big issue. After moving in, we discovered the landlord had NEVER EVEN BEEN INFORMED. They only found out after we raised it again and understandably had never agreed to remove the sofa. We are now expected to either keep both sofas or potentially spend over £1,000 ourselves storing one.<br><br>The second bedroom also had no bed despite being rented as a furnished two bedroom property. A bed was provided only after our rent was increased by £100 PER MONTH. The bed and mattress supplied appear to be an extremely basic setup costing nowhere near what that additional rent will amount to.<br><br>The crack in the wall perfectly summarises our experience. I noticed it BEFORE signing and specifically asked KRISTEN about it. She confirmed it would be repaired. I even questioned this AGAIN before signing because it was not written into the contract and was reassured that it would be dealt with.<br><br>It wasn’t.<br><br>After moving in, we were told it would be repaired within a week. That didn’t happen either. Later, we were told the landlord considered it cosmetic and did not want to repair it.<br><br>RAYAN then told us that because it wasn’t in the contract, they were under no obligation to repair it and we should have put it into the contract if we wanted it guaranteed. This was particularly ridiculous considering I had SPECIFICALLY raised that concern with KRISTEN before signing.<br><br>I even asked RAYAN to bring KRISTEN back into the conversation to clarify what she had promised us. He refused, saying our relationship with KRISTEN had become too strained and involving her could escalate the situation.<br><br>After months of back and forth, we eventually agreed that the crack would be dealt with when we returned to London in September, provided we continued paying rent on time. We kept our side of the agreement. We are now back, and once again our messages about arranging the repair are being ignored.<br><br>The communication before and after signing is honestly remarkable. Before signing and paying, KRISTEN was extremely responsive and constantly followed up with us. Afterwards, replies could suddenly take days. Once RAYAN became involved, KRISTEN essentially disappeared from the conversation, despite many of the original assurances coming directly from her.<br><br>This isn’t about one small inconvenience. It is months of inaccurate information, promises not being followed through, poor preparation of the property, additional costs and incredibly frustrating communication.<br><br>Based on our experience, I personally would NOT rent through KRISTEN or RAYAN again.
10th Sep 2026 (7 weeks ago)
Mo
5
I must say my experience with Johns&Co and specifically Daniel was brilliant - he really listened to what I was looking for and was always contactable when needed. He made what could've been quite a stressful situation much less so and I would absolutely recommend him to anyone
6th Sep 2026 (7 weeks ago)
A Gopal
5
My partner and I found Ellesse to be a very proactive agent who ensured that she stayed on top of new listings and booking viewings for us. She understood our requirements and helped tailor the house hunt accordingly. Overall a positive experience and would highly recommend
3rd Sep 2026 (8 weeks ago)
A Che
1
Avoid these time wasters at all costs
28th Aug 2026 (9 weeks ago)
All 7 Johns & Co branches
Anonymous Homeseller
5
Very positive experience selling my flat in Brentford in a very challenging market.
Very impressed with Dyaun Harvey who progressed the sale and provided excellent guidance and communication throughout the entire process.
Great knowledge and understanding of securing a buyer despite many challenges along the way
Highly commend and would use their services again.
29th May 2026 (22 weeks ago)
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