S Skosana
1

I would not recommend this letting agency based on my experience.<br><br>I moved into a property on 31 July 2026 and was extremely disappointed with the condition in which it was handed over. The property had no electricity when I moved in. After investigating the issue myself, I established that E.ON was the supplier and was informed that the electricity had been disconnected due to a negative balance on the account.<br><br>The property also had no hot water, with the hot water system/boiler displaying an error. In addition, the property was clearly not prepared for a new tenant. It showed no sign of having been professionally cleaned, the walls were dirty, there was mould on the walls and blinds, the bedroom carpet had hard sticky stains, the lounge flooring was lifting, the kitchen walls required attention, and the toilet seat was broken.<br><br>The most disappointing part was the lack of communication and support from the agency. After calling the office several times and sending emails explaining that the property had no electricity and no hot water, there was complete radio silence. Despite raising urgent issues affecting the basic habitability of the property, I received no timely response or clear plan to resolve the situation.<br><br>Moving into a new home should be a positive experience, but unfortunately this was extremely stressful and disappointing. I hope the agency improves its property inspection process, communication with tenants, and response times when dealing with serious issues.... Read more
1st Aug 2026 (22 days ago)