29th May 2025 (9 mo. ago)
I honestly don’t even know where to begin with how awful my experience with IDM Properties was. From start to finish, it was a complete disaster.
First off, the communication was appalling. Emails from Sascha and Cristina were incredibly rude and unprofessional. Instead of offering assistance or addressing concerns, their responses were dismissive and condescending. They made me feel like I was a nuisance for even reaching out. What’s worse, they take absolutely no accountability when they make mistakes and never apologise. I have had numerous situations where they’ve done something wrong—whether it was a missed repair, inaccurate report, or even lying about basic details—but not once did they own up to it. They simply brush it off and act as if it’s not their problem.
The renewal process was another nightmare. I reached out 6 weeks before the end of our first tenancy to ask about renewing the contract and the new terms. I was told "You will hear about it 8 weeks before the end of your tenancy." So, I waited and waited, but we didn’t hear anything for two months after our tenancy had officially ended. And then, when they finally did get in touch, they rushed us into making a decision almost immediately, with no regard for the time we’d been left hanging.
Then there’s the issue of repairs. If you want anything fixed, be prepared for an agonising wait. In the middle of winter, it took them 5 weeks to fix the heater. 5 weeks without proper heating during one of the coldest months. The balcony door took 3 weeks and several visits before it was finally ‘repaired’ – but not fully fixed because that required another part that we never heard back about. The washing machine? 5 weeks to replace it. And the dishwasher? 4 weeks. It was always the same. They require multiple pictures and video from different angles before they believe there is a problem and then nothing ever got done on time. You are made to feel you are in the wrong for chasing.
One of the most infuriating parts of this experience was how they lied about things. For example, during a mid-tenancy inspection, they claimed we had bikes and suitcases in the hallway. This was absolutely untrue, so we disputed it. Cristina’s response? "It’s in the report, so it has to stay." We insisted that neither of us owns a bike, and only then did she grudgingly remove the bike from the report, but she still insisted the suitcases had to stay on the list, even though we didn’t have any! It was clear they were just making things up to try and pin blame on us.
Another example of their dishonesty: I asked Cristina if I could have the code for the building door in case I ever forgot my access fob and to let my dogwalker in. She told me that the code had been disabled and was no longer in use (even though I had seen people using the code!!!). But then, one day, I had a large delivery left at my door, and to my surprise, the code was written on the box! It was clear they had lied to me about something as simple as that.
As if that wasn’t bad enough, the property itself was in terrible condition. There were issues with plumbing, the drains flow upwards (I was actually told this by a plumber!) so we had to use plughole unblocker monthly to stop the shower and sinks overflowing. The toilets flush into each other, the extractor fan just goes into the ceiling (this is another repair story that took over a year to fix).
At the end of our tenancy, they tried to deduct £550 from our deposit. We challenged this through the Deposit Protection Scheme and eventually got all but £102 of our deposit back.
Do yourself a favour and avoid IDM Lettings at all costs. Their incompetence, dishonesty, lack of professionalism, incredibly rude communication from Sascha and Cristina, and shocking delays with repairs and contract renewals have made this the worst renting experience I’ve ever had. And don’t expect any accountability or apologies from them—they simply don’t care.
Avoid them if you value your time, money, and sanity. One star is over generous.... Read more